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All 30 Derby hotels

Hallmark Inn

3.0 of 5 Hotel   |   Midland Road, Derby DE1 2SL, England (Formerly European Inn)
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Hallmark Inn
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Ranked #19 of 30 Hotels in Derby
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214 reviews from our community

Traveler rating
    51
    94
    45
    5
    19
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32
80
12
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Quillan, France
Contributor
15 reviews 15 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This was our fourth visit to the Hallmark Inn, Derby. We find it very convenient to stay overnight prior to catching the flight link bus to East Midlands Airport for our return journey home to France. The staff are very friendly and helpful and allow us to leave our luggage in a secure room prior to check in. The rooms... More

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Lincoln
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a weekend break. Hotel was very easy to find as it is adjacent to the railway station and there is free on site parking All of the staff we encountered were friendly and helpful The room was nice and spacious although a little noisy with taxi's coming and going at the train station. The room was... More

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Bletchley, England, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here for 1 night at the beginning of October. Book in was fine and they let me put my bag in for the day before I checked in. Breakfast was ok, but it was very difficult to get an extra cup of tea. The room was tired and I was very worried by some stains on one of... More

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Bridlington, United Kingdom
Top Contributor
110 reviews 110 reviews
31 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It seems that each time we stay at the Hallmark Inn, Derby, it is to attend a funeral in Derby. On deprture day we are able to leave our overnight bags in a secure room, attend the funeral and just pick our bags up later in the day, cross the road to the station for our train home. On arrival... More

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Senior Contributor
23 reviews 23 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My friend and I stayed here for 1 night because he was going to the J-Con convention at the riverside conference centre. The staff were very friendly and accommodating throughout the whole stay. The room base basic but functional. There were a couple of marks on the wall where it looked like some kids had drawn but that didn't bother... More

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DCroasdale, General Manager at Hallmark Inn, responded to this review

Thanks for your review, I'm pleased you had a good stay with us and do hope we'll be able to welcome you back soon. More

Bradford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 14, 2014

We decided to stay, despite the reviews, because of who ran it and our previous experience of staying in a Hallmark property. Sadly, this place sullies that good name! We found the staff friendly, for the most part, but the location of the entrance and the Italian restaurant (which is very good and worth a visit, in itself!) meant that... More

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DCroasdale, General Manager at Hallmark Inn, responded to this review

I am so sorry you were disturbed by other guest during your stay, we do have a duty manager on and a night porter at night and I am sure they would have tried to stop any issues if they had known. I do hope you will try us again. More

Farnham, United Kingdom
1 review
5 of 5 stars Reviewed September 14, 2014

We came as part of a package weekend at Alton Towers. The hotel was very clean and tidy, the service was friendly and the food great. Breakfast was great everything was hot and by the time we had helped ourselves to self service tea was already at the table. Would recommend and plan to return again when we visit again.

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DCroasdale, General Manager at Hallmark Inn, responded to this review

Wow thanks for the 5 star review! I am so pleased you enjoyed your stay with us, I do hope you will come back soon. More

wagadoogoo
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 11, 2014

I often come to Derby for business trip with colleagues and we were used to stay at Hallmark Inn. I think my latest stay will be the last one: dirty room (mouldy shower curtains, mouldy smells in the room, stains on walls and bed), noisy location (car park and restaurant just below the windows), front desk team most of the... More

Was this review helpful? Yes 1
DCroasdale, General Manager at Hallmark Inn, responded to this review

Thank you for your review, we do take all feedback from our guest seriously and do try to use them to improve future guest care when possible. I am sorry you say you didn't have a good experience with us, we regards to the late check out charge this was levied because the room was help till 4.00pm, instead of... More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 27, 2014

After reading a few reviews I was slightly worried after booking this hotel for an overnight stay whilst we as a family visited Alton Towers..no need to worry at all !!! Hotel was very clean tidy,staff very friendly and helpful, breakfast was lovely..we would defiantly use again

Was this review helpful? Yes 1
DCroasdale, General Manager at Hallmark Inn, responded to this review

Thanks for a great review, I'm so pleased you had a good stay with us and I do hope we can welcome you back soon. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 25, 2014

The only difference between visiting Hallmark Inn and a hospital, is when you leave the Hallmark you feel worse than when you arrived. There were large stains on the some of the furniture, towels and the pillows. When I showed the receptionist pictures of these stains as we checked out - no apology was offered and I was questioned why... More

Was this review helpful? Yes 1
DCroasdale, General Manager at Hallmark Inn, responded to this review

Thank you for your comments we take all feedback seriously and do try to use it to improve future guest care when possible. Whilst I appreciate these are your feeling I do find them harsh and un-reflective of the experiences the majority of our guest have. I do hope you will come back again in the future and I hope... More

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Additional Information about Hallmark Inn

Address: Midland Road, Derby DE1 2SL, England (Formerly European Inn)
Location: United Kingdom > England > Derbyshire > Derby
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hallmark Inn 3*
Number of rooms: 88
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Also Known As:
Hallmark Hotel Derby
European Hotel Derby

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