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Hallmark Inn

Midland Road, Derby DE1 2SL, England (Formerly European Inn)
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253 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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Manchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel friday to sunday with my wife, daughter and her husband. we found the staff needed lessons on how to smile. The room we had were in need of a deep clean we had dust on top of the headboard the pictures were also dusty carpet was messsy and the window would not open unless you stood... More 

Was this review helpful? Yes
DCroasdale, General Manager at Hallmark Inn, responded to this review

Thanks for taking the time to leave a review, I am sorry if you did not enjoy your stay with us, our aim is always that our guest have a great experience with us. We do always have a duty manager on duty and I am sure we would have been able to resolve any issues. More 

Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Decided at last minute to book a hotel instead of one of us driving ,so glad we chose this hotel ,great room loads of space even with a sofa in it , originally gave us a twin room ,the receptionist changed it straightaway to a double room , they were really friendly on our check in ,the bathroom was great... More 

Was this review helpful? Yes 1
DCroasdale, Manager at Hallmark Inn, responded to this review

Dear Trip Advisor reviewer, thank you for the great 5 star review, I will ensure that I pass your comments on the the reception team, and look forward to welcoming you back to the hotel when you are next in the area. More 

Chorley, United Kingdom
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I found this hotel on booking.com at a good rate of £72.00 for one night including breakfast. They also have free wifi and parking. We arrived an hour before check in at 3pm but they gave us the room key immediately. The room was quite big with modern decor and plenty of wardrobe space. The bathrooms were cleaned to a... More 

Was this review helpful? Yes
DCroasdale, Manager at Hallmark Inn, responded to this review

Dear Trip Advisor reviewer, thank you for 5 star review, i will make sure i pass on your comments to the kitchen team regarding how much you enjoyed dinner and breakfast, and will also pass your comment onto the house keeping team. I look forward to welcoming you back when you are next in the area. More 

Cambs
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 25, 2015

Perfect location in city centre close to station. Rooms and overall hotel a little tired but overall very clean and comfortable and the price was right. Buffet breakfast was very tasty including full English,cereals,fresh fruit,fruit juices and tea & coffee. Staff were organised on checking in only complaint would be non of the staff smile. Would use again if in... More 

Was this review helpful? Yes
DCroasdale, Manager at Hallmark Inn, responded to this review

Dear Trip Advisor reviewer, Thank you for the 4 star review, I am pleased that you enjoyed the breakfast that we offer at the hotel and i will pass on your comments to the team regarding that they need to smile more, i do look forward to welcoming you back when you are next in the area. More 

Derby, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 24, 2015

After a night out with the wife I looked at the room and there was dust and sweet packets everywhere. I paid for a double bed and got two singles and I could not connect to the wi-fi First time I stayed here and will be the last.

Was this review helpful? Yes
DCroasdale, Manager at Hallmark Inn, responded to this review

Dear Trip Advisor reviewer, I am sorry to learn that you had a bad experience with us and that you room was not up to standard, had you advised us at the time we would of gladly moved you to another room, i will pass on your comments to the house keeping team for investigation regarding the room being dirty.... More 

barnsley yorkshire
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 17, 2015

stayed here over weekend had a quiet room overlooking the free car park. room was of a decent size. double bed in room with a 2 seater sofa to sit on also . a decent bathroom with shower over bath with plenty of hot water. room was a little dated & bed base could have done with replacing. was not... More 

Was this review helpful? Yes
DCroasdale, Manager at Hallmark Inn, responded to this review

Dear Trip advisor reviewer, thank you for the 4 star review, i am pleased to hear you had a good week end and look forward to welcoming you back in the future More 

Portsmouth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 9, 2015

Two nights over the weekend. Twin room fine, facing the road so got a little noisy, but adequate size for two sharing with kettle, TV and a good shower. Breakfast from buffet fine, however some of our party got locked out due to insufficient space in dining room. Good location, plenty of excellent pubs within easy walking distance, only small... More 

Was this review helpful? Yes
DCroasdale, Manager at Hallmark Inn, responded to this review

Thank you for your 4 star review, i am pleased you enjoyed your weekend, we do lock the doors after a certain time for security reasons and in the future we may look into making it accessed by key card which quite a few other hotels do. More 

Bridgend, United Kingdom
Top Contributor
110 reviews 110 reviews
24 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed May 3, 2015

Having stayed in every hotel in Derby I find this hotel the most consistent, with very friendly staff, good parking and well situated. The hotel is very clean, well priced and offers everything you want for a great night's sleep. The breakfast is great value and the bar is ideal for a chilling drink. I will always stay here when... More 

Was this review helpful? Yes 1
DCroasdale, General Manager at Hallmark Inn, responded to this review

Wow thanks for a great 5 star review! I was so pleased to hear you had a good stay with us and I hope we can welcome you back soon. More 

Skipton, United Kingdom
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 2, 2015

I spent a couple of nights here with business. Rooms were shabby and dated but it was clean. Room not on road side was quiet. Breakfast was fine. Buffet with full English and standard, toast and cereal options, all of mediocre quality. Ok for the price.

Was this review helpful? Yes
DCroasdale, General Manager at Hallmark Inn, responded to this review

Thanks for your review, I was sorry if you only felt the accommodation was average, we also normal get very positive feedback about breakfast. I do hope you'll try us again when your in Derby next. More 

Portsmouth, United Kingdom
Top Contributor
126 reviews 126 reviews
34 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed April 27, 2015

Overall I was very happy with my stay here as a budget option for a short stay in Derby. The hotel is handily located just a couple of minutes walk from the station and a half mile to the city centre. The reception staff were friendly and efficient as were all of the hotel staff. The room was pretty standard... More 

Was this review helpful? Yes
DCroasdale, General Manager at Hallmark Inn, responded to this review

Thanks for your very positive comments about the hotel and the staff, I am sorry if we let you and ourselves down at breakfast, we always staff to the number we are forecasting but do get caught out sometimes. On this particular morning we did bring a extra member of staff in to help. More 

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