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All 30 Derby hotels

Hallmark Inn

3.0 of 5 Hotel   |   Midland Road, Derby DE1 2SL, England (Formerly European Inn)
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Hallmark Inn
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68%
Ranked #19 of 30 Hotels in Derby
A recent review
5 of 5 stars reviewed 1 week ago
Karen B Farnham, United Kingdom
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209 reviews from our community

Traveler rating
    49
    92
    45
    4
    19
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32
77
12
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bradford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We decided to stay, despite the reviews, because of who ran it and our previous experience of staying in a Hallmark property. Sadly, this place sullies that good name! We found the staff friendly, for the most part, but the location of the entrance and the Italian restaurant (which is very good and worth a visit, in itself!) meant that... More

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Farnham, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We came as part of a package weekend at Alton Towers. The hotel was very clean and tidy, the service was friendly and the food great. Breakfast was great everything was hot and by the time we had helped ourselves to self service tea was already at the table. Would recommend and plan to return again when we visit again.

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wagadoogoo
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I often come to Derby for business trip with colleagues and we were used to stay at Hallmark Inn. I think my latest stay will be the last one: dirty room (mouldy shower curtains, mouldy smells in the room, stains on walls and bed), noisy location (car park and restaurant just below the windows), front desk team most of the... More

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After reading a few reviews I was slightly worried after booking this hotel for an overnight stay whilst we as a family visited Alton Towers..no need to worry at all !!! Hotel was very clean tidy,staff very friendly and helpful, breakfast was lovely..we would defiantly use again

Was this review helpful? Yes 1
DCroasdale, General Manager at Hallmark Inn, responded to this review

Thanks for a great review, I'm so pleased you had a good stay with us and I do hope we can welcome you back soon. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The only difference between visiting Hallmark Inn and a hospital, is when you leave the Hallmark you feel worse than when you arrived. There were large stains on the some of the furniture, towels and the pillows. When I showed the receptionist pictures of these stains as we checked out - no apology was offered and I was questioned why... More

Was this review helpful? Yes 1
DCroasdale, General Manager at Hallmark Inn, responded to this review

Thank you for your comments we take all feedback seriously and do try to use it to improve future guest care when possible. Whilst I appreciate these are your feeling I do find them harsh and un-reflective of the experiences the majority of our guest have. I do hope you will come back again in the future and I hope... More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 12, 2014

Initially we were booked in at the annexe across the road. Probably the worse room I have ever stayed in. Mattress and base really stained and room was musty and in need of work and decorating. The other room we booked was a family room. Couldn't move because of the pull out bed. Asked if we could move to the... More

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DCroasdale, General Manager at Hallmark Inn, responded to this review

Thank you for your review, I am sorry you didn't have a good stay with us, we do have a great team at the Inn who always try to ensure our guest have a good stay with us and I am sorry if you felt this didn't happen. More

Oxford
Contributor
18 reviews 18 reviews
4 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 12, 2014

If you want a cheap and cheerful hotel then this is the one for you. Clean and well appointed rooms, very friendly staff, free parking and free wi-fi. Location is great - near to the railway station and the city centre including the Westfield (intu Derby) shopping centre.

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DCroasdale, General Manager at Hallmark Inn, responded to this review

Wow thanks for a great 5 star review, I'm so pleased you enjoyed your stay and do hope you'll come back soon. More

Hounslow, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 5, 2014

I travelled with my spouse and a kid of 2 years . The room was clean, all sort of gadgets which were promised were made available. We were in Derby for Site visiting Calke Abbey, and did some shopping in Derby City Centre, which is good. There are some Indian Restaurants in same area as Hotel so it was good... More

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DCroasdale, General Manager at Hallmark Inn, responded to this review

Thanks for a great review I'm pleased you had a good stay with us, keep an eye on our website for some great offer coming up in the Autumn. More

Lincolnshire, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 30, 2014

Wallpaper falling off. The décor felt like I was visiting my gran in the 60s. Dusty on all surfaces. Really hot rooms, no air con or way of cooling the rooms even with the cheap fans, had to leave window open and deal with the shouting / screaming from the night life. The window opened about an inch. Chose hotel... More

Was this review helpful? Yes 4
DCroasdale, General Manager at Hallmark Inn, responded to this review

Thank you for your review I was disappointed to hear you hadn't enjoyed your stay with us, I was disappointed to read your feedback and it certainly doesn't match the majority of the comments we receive. I do hope you'll come back and try us again soon. More

Liverpool
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 25, 2014

I stayed at this hotel but I have to say I was slightly disappointed. The rooms were very clean but dated and needed modernisation. Rooms are large and the bed is comfy. Breakfast is brilliant. The hotel does have a free car park and is within walking distance of the city centre. Would consider booking again.

Was this review helpful? Yes
DCroasdale, General Manager at Hallmark Inn, responded to this review

Thanks for your review and your positive comments about the room and breakfast being brilliant! I do hope we can welcome you back soon. More

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Additional Information about Hallmark Inn

Address: Midland Road, Derby DE1 2SL, England (Formerly European Inn)
Location: United Kingdom > England > Derbyshire > Derby
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hallmark Inn 3*
Number of rooms: 88
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Also Known As:
Hallmark Hotel Derby
European Hotel Derby

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