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All 30 Derby hotels

BEST WESTERN The Stuart Hotel

4.0 of 5 Hotel   |   119 London Road, Derby DE1 2QR, England (Formerly The Stuart Hotel)
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Ranked #24 of 30 Hotels in Derby
A recent review
5 of 5 stars reviewed 1 week ago
TudorInjordan Aqaba, Jordan
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671 reviews from our community

Traveler rating
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    178
    145
    113
    128
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61
242
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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York, UK
1 review
2 of 5 stars Reviewed 1 week ago

The staff of this hotel work very hard to be gracious in the face of a facility that is worn out. My room is too hot while my colleague's room was too cold. Hallways are sometimes smelly like a horse barn. Lights tripped breakers. WIFI - one hard wire connection in room, Wireless only in the lobby and bar, not... More

Was this review helpful? Yes
Woking, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

My wife and I stayed one night in Nov 2014, arriving late at night. The cramped, ugly car park was full so we had to park in the staff car park. On entering the hotel we had to walk through a cloud of smoke as a family were all smoking at the entrance. Reaching our room on the 3rd floor... More

Was this review helpful? Yes
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. With... More

Aqaba, Jordan
2 reviews
5 of 5 stars Reviewed 1 week ago

it was a short trip and a short stay, but the hotel was exactly what we wanted and much better than we had expected . . . friendly, helpful staff, secure car-parking, nice comfortable room and generally a good atmosphere; I would thoroughly recommend it for anyone on a similar visit . .

Was this review helpful? Yes
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Thank you for our feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More

Salisbury, United Kingdom
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I had the misfortune to stay at the Stuart hotel despite what looked to be a promising venue. No iron or ironing board despite asking 3 times. And to top it no hot water to save or shower not the way to start your day. The only, and I do mean only, good thing was the breakfast; let me qualify... More

Was this review helpful? Yes 1
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I travel as part of my role, across the globe. It's usually difficult to find halal food, let alone good halal food. I rang the night before and the chef especially ordered in some halal chicken breast. What I was served was the most exquisitely cook chicken I've eaten in any restaurant, let alone hotel. Succulent, moist and melt in... More

Was this review helpful? Yes 1
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Thank you for our feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More

Buxton, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed here with my husband on a recent visit to derby nice hotel very comfortable room bed nice and comfy lots of choice of breakfast cereals fruits teas coffees and hot food too . very close to the centre of town

Was this review helpful? Yes
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Thank you for our feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More

London, England, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stay here regularly when working in Derby. There are a number of things wrong with this hotel which is a shame because it's a great location, very reasonably priced (if your company has a special rate), friendly helpful staff, the receptionist Alicia is a star but it's let down in a couple of other areas. I usually have to... More

Was this review helpful? Yes
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Dear Mr Edwards Thank you for your feedback and your regular custom at the hotel. With reference to the housekeeping issues listed below, your feedback has been passed to the relevant departments. The preferred rate that you receive each time you book, is very competitive for the area, and I must make you aware that there is only a limited... More

Essex
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Before I rant....I must be fair and highlight the good bits: - welcoming receptionist - clean reception, bar and restaurant - good size room (we had a family room. 1 x king bed, 1 x queen sofa bed) - good shower (no conditioner though) - great breakfast, great value for £8.50 - fantastic location, close to bars, shops, restaurants (amazing... More

Was this review helpful? Yes
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I... More

Newcastle upon Tyne, United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on business recently and what a gem! very reasonable prices, lovely clean room and very helpful staff. For a great price it is hard to fault this place, they even provided a few free chocolates in the room. I didn't use the Restaurant but had breakfast which was cooked to order and was just what was required after... More

Was this review helpful? Yes 1
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Thank you for our feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More

Huntingdon, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I thought this hotel was cheap, but discovered that there was a reason for this. Staff working hard but this hotel needs a revamp. It is very very tired, needs new carpets and furniture. On the downside it had a funny smell once past reception, and on the 3rd floor their were buckets catching water from a leak in the... More

Was this review helpful? Yes
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Thank you for our feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More

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Additional Information about BEST WESTERN The Stuart Hotel

Address: 119 London Road, Derby DE1 2QR, England (Formerly The Stuart Hotel)
Phone Number:
Location: United Kingdom > England > Derbyshire > Derby
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN The Stuart Hotel 4*
Number of rooms: 100
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Also Known As:
Stuart Hotel Derby

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