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All 30 Derby hotels

BEST WESTERN The Stuart Hotel

4.0 of 5 Hotel   |   119 London Road, Derby DE1 2QR, England (Formerly The Stuart Hotel)
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45%
Ranked #24 of 30 Hotels in Derby
A recent review
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633 reviews from our community

Traveler rating
    100
    167
    136
    104
    126
See reviews for
58
228
60
145
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Koh Samui
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

An unbelievably small room for two people. Had to walk sideways on both sides of the bed and two people trying to dress at the same time was very difficult. The first night we found a small blood stain on the tops sheet.Cannot contact reception as the room phone had no dial tone. Reported both to reception which they noted... More

Was this review helpful? Yes
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I... More

1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

First of all I paid little for this stay so I am keeping it in perspective. The hotel is well located for derby city centre although the view of a closed hospital is not great it's of no fault of hotel. I tried to book online but the reservation system failed so I called in to book this was taken... More

Was this review helpful? Yes
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I... More

Fareham, Hampshire
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed 2 nights. Never again. Untidy. Room not cleaned properly. Service slow and unprofessional. I overheard so many people complaining. Shower was small and no pressure. I could go on..... (I wrote this review while queuing to check out for 20 mins) Avoid

Was this review helpful? Yes 1
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Good Morning Thank you for taking the time to feedback to me regarding your recent stay at BEST WESTERN The Stuart Hotel. I am very disappointed to learn that you did not enjoy your stay with us. I would like to advise that we have taken your comments on board and I have communicated your thoughts to the relevant departments... More

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for two nights yes maybe a bad view opposite a hospital but hotel is clean and room was spotless smelt fresh with polite housekeeping staff I met the Housekeeper Kerry as I requested some toothpaste at 7 am what a pleasant lady This seems a personal hotel where you get full attention rather than a robotic mainstream hotel... More

Was this review helpful? Yes
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Thank you for our feedback regarding your recent stay at our property. I have passed your comments on to Kerry and she was delighted to get a mention from you. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us... More

herts
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed her for one night which inc bed breakfast and evening meal, the hotel was very clean but a bit clinical , service for the meals was very slow had to wait half an hour for breakfast and then didn't get our toast we ordered couldn't wait any longer as coach arrived, Dreadful when we arrived 24 stairs to... More

Was this review helpful? Yes
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. I am extremely disappointed to learn that you were not assisted with your luggage. This is not to the usual standards that we would expect from our staff, and please feel assured... More

Ruislip
1 review
5 of 5 stars Reviewed 1 week ago

My son and I visited this hotel last night, having read the reviews on trip advisor AFTER booking I was a little gutted that I hadn't read them first.i would never have booked the hotel based on the reviews..... BUT I would like to say that we had a brilliant time thanks to the really friendly staff Alicia,sue,holly,Ben,Vaughan and the... More

Was this review helpful? Yes
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Thank you for our feedback regarding your recent stay at our property. I have passed your feedback on to the staff mentioned and they are delighted! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience... More

stotfold
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Stuart hotel for 1 night which included evening meal and breakfast,soon arrival the reception was very clean and bright.the staff were all very accommodating,we got to our room,it was spacious clean with everything we needed,there was a 24hr room service available also. We went to our evening meal everything was cooked beautifully and all fresh veg,,our... More

Was this review helpful? Yes
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Thank you for our feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More

2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

Booked this hotel for one night with my girlfriend, looked good on first impressions. How wrong was I.... I cut my foot on the bath, the shelf wasn't attached to the wall and the windows wouldn't close. There is a community centre behind the hotel that has regular functions going on until the early hours of the morning, very loud.... More

Was this review helpful? Yes
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Good Afternoon Many thanks for taking the time to feedback to us regarding your recent stay at BEST WESTERN The Stuart Hotel. I am very disappointed to learn of your experience here at the hotel. With regards to cutting your foot on the bath, was this reported to reception to be recorded so that we could take the appropriate action... More

Chichester, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Meal times were uplifted by very smiley helpful staff, especially Sue, Holly, Ben and Vaughan. Manager was on the Ball to make sure we were fitted in when traffic caused delays. Downside was lack of a lift but cases on first floor were taken up and brought down as a group. Need to make sure escape exits are always used... More

Was this review helpful? Yes
StuartSales, Manager at BEST WESTERN The Stuart Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I... More

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Additional Information about BEST WESTERN The Stuart Hotel

Address: 119 London Road, Derby DE1 2QR, England (Formerly The Stuart Hotel)
Phone Number:
Location: United Kingdom > England > Derbyshire > Derby
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN The Stuart Hotel 4*
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Also Known As:
Stuart Hotel Derby

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