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Metro Inns Derby

Macklin Street, Derby DE1 1LF, England (Formerly The Heritage Hotel)
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234 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (234)
  • Mar-May only
    (50)
  • Jun-Aug only
    (70)
  • Sep-Nov only
    (69)
  • Dec-Feb only
    (45)
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2 reviews
1 of 5 stars Reviewed 2 days ago NEW via mobile

Only stayed one night. Wouldn't set foot in the place again. Brutal wifi connection, dirty, room TVs do not work, room window does not close, no clean towels or toilet roll in room. I could go on and on but would seriously recommend people look elsewhere.

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Level Contributor
5 reviews
1 of 5 stars Reviewed 6 days ago NEW

Do not be fooled by the website pictures like I was, this hotel is disgusting. The lady behind the desk was very helpful and polite and this is the only good thing I have to say about this place really. Our room (208) overlooked the main road and when we arrived their was people from the houses opposite shouting and... More 

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Travelers are raving about these Derby hotels

Sherborne, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Stopped here whilst visiting a music festival. Definately not the greatest but okay for what we wanted. Rough area, on first arrival there were a group of drunks hanging around outside which made me feel slightly uneasy especially leaving my car. Also constant people shouting and swearing from outside. Shower had no pressure whatsoever, lukewarm water barely impossible to shower.... More 

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Greater Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff were friendly and helpful, we were going to Download so couldn't check in until we got back at night. They kept our bags safe and called us a taxi. The room was a bit scruffy, bed was clean but the rest of the room very basic. Ok for one night!

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Castle Cary, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

after booking a year in advanced i checked the the trip advisor reviews a week before i was meant to stay and they were pretty bad and i was quite worried. on arrival i found the staff very friendly and attentive. when i went to the room had a sigh of relief it wasn't that bad. there was only one... More 

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Leeds, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for one day after The Download festival. Although the hotel is very basic, it was comfortable enough for what we wanted. I found the staff extremely helpful and polite. The black girl on reception was lovely, didn't get her name but always engaged in conversation. Not far from Wetherspoons, wouldn't use this for a holiday but ideal... More 

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1 review
3 of 5 stars Reviewed 3 weeks ago

Looks pretty bad on the outside with cracked windows. Quite a rough area. I'm a female and wasn't comfortable walking around outside the hotel. Inside the hotel they let me check in early. Room was okay huge flat screen TV. Ralitivly clean apart from the nets on the windows. Breakfast was okay nothing much to choose from. It Is what... More 

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1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I was staying in derby on businesses. On entering I thought this is nice... However it went down hill from there. The lift got stuck and a lovely couple helped me out. Then the room, it had disgusting stains all over the walls. The smell was unbearable. I thought I'd make a cup of tea then try and make the... More 

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1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I stayed just one night and to be fair, that was too long!! The place looked lovely on the net, but they were obviously rooms especially set up for photography!! The reception was nice (only good thing about it)! The corridors were dirty and smelly!! Then I got to my room. I was faced with a hole in my bathroom,... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago

Visited for 2 nights and i was glad to leave, DO NOT stay here! All previous reviews are right about this hotel, stained carpets, dirty walls, smells of cigarette smoke / cannabis through floor 4. The room i was in had ripped curtains, peeling wallpaper, ceiling paint in bath room coming off, dirty windows, central heating wouldnt turn off, thins... More 

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