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All 30 Derby hotels

Metro Inns Derby

Macklin Street, Derby DE1 1LF, England (Formerly The Heritage Hotel)
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Metro Inns Derby
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Ranked #29 of 30 hotels in Derby
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  • Reviews (158)
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158 people have reviewed this hotel

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Bath, United Kingdom
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Location This is an area that appears to be regenerated 5 mins walk from the city centre. There are car parks close by or you could go to the suburbs around Pelham St for on street parking. Value This is not an attractive hotel, but this is reflected in the price at £29. It suited me as I was on... More

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Derby, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed couple of days in this "hotel". Worst experience in my life, dirtiness, smell and disgusting breakfast. It should be closed, I wouldn't recommend it even to my worst enemy. In the end all the reviews written here are all true, wish I would believe them before..

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Vancouver, Canada
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This place looked much better in photos than it did in real life. Set in a run-down area that had seen better days, the tired-looking hotel lobby floor was littered with dirt and bits of trash. A front window above the entrance was broken and bowed out, looking like a fight had had resulted in someone being shoved against it... More

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I've stayed at another Metro Inn before (in Yorkshire) and it was ok but this is another matter. Booked by phone at the very last moment so it was good to get somewhere I guess. Found the hotel in a back road in Derby, looks like it was a one time office block, checked in at reception was issued with... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

This is by far the worst experience of staying away from home I have ever encountered. The hotel is dirty and run down. The room allocated to me hadn't been cleaned, the valance had stains on it, the toilet still had urine in it, someone else's credit card was still in the room. I asked to be moved and was... More

Was this review helpful? Yes 1
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 11, 2014

This is the second time I have stayed here on business one night this time and two nights previous time. Paid £29 for single room which was fine, yes it needs redecorating, yes some floors have stained carpets but I have found it fine for one or two nights. TV's could do with replacing for flat screens, shower worked fine,... More

Was this review helpful? Yes 1
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed July 9, 2014 via mobile

This was the sentence my friend used to describe his experience of the metro inns at Derby. It really was that bad. I have noticed a few people mention "you get what you pay for" but I don't believe that. I have reviewed a few hotels now in Derby and I'm going to use the Jury's inn as a comparison.... More

Was this review helpful? Yes 2
Cambridge, United Kingdom
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 7, 2014

If you pay £29 for a room for a night (like I did) you shouldn't be surprised with what you find... I booked a single room, asking for a quiet room and if it was possible to store a bike in my room as I was racing on the BMX track in Derby, and like to know it's safe. Turned... More

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Sudbury, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 5, 2014

Walking to the Hotel nearly everyone had a can of beer in their hand. Booked a double room and a twin room. Was given 2 doubles. They said that's what they had on the booking. Stains on the hall carpets. The Receptionist said they are in the middle of a refurb. On the plus side the breakfast was good. The... More

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Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 29, 2014 via mobile

I booked here but never read the reviews big mistake !!! Booked 3 rooms and cost me £114, the place is a total joke dirty, scruffy, dated and in a bad area. I arrived with my family and as soon as I we entered the s**t hole I had a bad feeling they give me a room and when we... More

Was this review helpful? Yes 2
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Additional Information about Metro Inns Derby

Address: Macklin Street, Derby DE1 1LF, England (Formerly The Heritage Hotel)
Location: United Kingdom > England > Derbyshire > Derby
Price Range (Based on Average Rates): $
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Also Known As:
Metro Inns Derby Hotel Derby
Heritage Hotel Derby

44 photos of this hotel

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Hotel & grounds (3)
Room/suite (5)
Bathroom (3)
View from room (1)
Other (27)

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Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Official Description (provided by the hotel)
City centre accommodation for the money conscious traveller. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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