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Metro Inns Derby

Macklin Street, Derby DE1 1LF, England (Formerly The Heritage Hotel)
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Metro Inns Derby
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209 reviews from our community

Traveler rating
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    44
    43
    81
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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Skegness, United Kingdom
1 review
1 of 5 stars Reviewed 4 days ago NEW

This hotel is very close to town But when we pulled up we thought oh lord, then when we had to pay first we know it was going to be bad, we was on the 5th floor hall carpets was dirty and stained and hall smelled. the bed moved when got on it and the springs had gone asked to... More 

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2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Pulled upto this hotel and already we felt it was going to be bad... Checked in to be told we had been upgraded to executive without being charged, on the way to the room carpets in corridors were stained badly, entered the room on 5th floor to find the only difference to a double room was a microwave... One plug... More 

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Derbyshire, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago

We were asked to leave the hotel when we complained about the smell of canabis along the corrider. The manager and his freinds circled my 5'0 FREIND intimidating her. The rooms were appaling, don't be fooled by the flat screens in the photos. Plus THERE WAS NO BAR THAT OPENED IN THE HOTEL ON A SATURDAY NIGHT, HAD TO GO... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago

Had to write this review to make others aware NOT to stay at this hotel. Most people expect standards to be basic when they stay in a budget hotel, and most people just go with the flow and see their stay as "just somewhere to lay their head". This hotel was so far below this it needed a "health warning"... More 

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Nottingham, United Kingdom
1 review
1 of 5 stars Reviewed 4 weeks ago

Stayed here (well actually didn't decided to go home it was sooo bad !) 28.03.15. Dirty , old, found a toe nail , yes a toe nail on the bedding - disgusting !! sleezy, corridors filled with the smell of weed, the rudest "manager" ever ........do not waste your money

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Inagh, Ireland
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you are after luxury and a Full English breakfast, this isn't the hotel for you. But, as others have rightly said (before complaining), you get what you pay for, and it really isn't a bad deal at all. The whole hotel is a little bit tired and in need of a thorough refurbishment throughout. However, our room was perfectly... More 

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Rochdale, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 19, 2015

Several couples stated for two nights to attend the local beer festival.... We were met by unhelpful staff and people sleeping in the reception in the middle of the afternoon.... The rooms were filthy, and Ill equipped... We were 4 floors up but the room was so noisy sleep was impossible. Breakfast was hit and miss, staff were absent and... More 

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1 review
2 of 5 stars Reviewed March 12, 2015

Stayed at this place in March 2015 in a single room it was pretty rough to say the least and the shower cubicle was so small you couldn't raise your arms to wash yourself, if you can find somewhere else to stay then do so!

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1 review
1 of 5 stars Reviewed March 8, 2015 via mobile

If you like a hotel that's quiet, comfortable, modern and somewhere to get a good night sleep GO SOMEWHERE ELSE! This is the worst place I've ever been to. Cars racing past the window at half past 2 in the morning, drunken people shouting down the corridors, listening to several televisions through the paper thin walls at a time, draws... More 

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Hailsham, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 26, 2015

The exterior was grotty, the interior didn't improve.Nothing like the pictures.Something from the 70's. Broken windows and glass missing from windows on stairwells. Carpets in hall filthy and stained.Broken window in bedroom.Dirty net curtains. Stained walls. Broken kettle.Broken lights. Not sufficient bedding when asked for extra....none available. for 2 of us there were only 2 towels and 1 hand towel.... More 

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