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Metro Inns Derby

Macklin Street, Derby DE1 1LF, England (Formerly The Heritage Hotel)
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Metro Inns Derby
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Metro Inns Derby
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201 reviews from our community

Traveler rating
    14
    27
    42
    43
    75
See reviews for
15
41
23
40
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Hailsham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars NEW

The exterior was grotty, the interior didn't improve.Nothing like the pictures.Something from the 70's. Broken windows and glass missing from windows on stairwells. Carpets in hall filthy and stained.Broken window in bedroom.Dirty net curtains. Stained walls. Broken kettle.Broken lights. Not sufficient bedding when asked for extra....none available. for 2 of us there were only 2 towels and 1 hand towel.... More 

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1 review
2 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel over the weekend. We had a premier room. Not really what I would class as premier. We were pretty worried about the state of the hotel going off reviews on here. But as there was a party of us we all wanted to stay together. I have to say. It wasn't as bad as some... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms don't look anything like the rooms in the pictures that's for sure. The entire place looks like it needs a good lick of paint. There was a few bits to make tea and coffee in the rooms and that was all, not even any soap in the bathroom which was very dated and the toilet did not flush... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Staff were rude Rooms are shockingly bad, nothing like the pictures. Tried to speak to a manager to complain but was presented with a piece of paper to write it down. Still no reply a week later Pay extra and be presented with some actual service. Sometimes cheap aint best!

Was this review helpful? Yes 1
Lower Caldecote
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This place can best be described as "serviceable" at best. The cheap prices are a reflection of the quality of the the place, or should I say lack of. Even the so called executive suite isn't that special. It is basically an old tired building in much need of being completely refurbished. I won't go into too much detail about... More 

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Oxford, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here for 8 nights on business. Rooms are miserable, bathrooms don't seem clean, and have mould. My room had a microwave, a kettle and a tv, which is good. It also includes breakfast, which is alright, cereal and toast, yoghurts and a bit of fruit- standard. It is close to town, but also on a very dodgy road which... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

After a much better than expected stay in October, we came back here for a weekend at the end of January. We paid £39 per night for a double room with continental breakfast thrown in again. The first change we noticed was the sullen and disinterested receptionist, who we did not see last time. I enquired about a pair of... More 

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Derbyshire, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

I spent all day travelling from Truro, Cornwall taking a detour to drop a friend at Grantham. I was tired and ready for a rest when I eventually arrived at Derby. The receptionist was warm and welcoming and I've just had a lovely hot shower and am now relaxing in a clean bedroom watching tv. I parked the car in... More 

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Portsmouth, United Kingdom
Top Contributor
180 reviews 180 reviews
14 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The floors were very dirty and there was a horrible smell in the hallway. The breakfast was set in a hall like a wedding and a lot of the hotel looked very bare. The staff weren't very friendly and the fish tank was a nice feature and was able to keep my suitcase here during the day. The wi fi... More 

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Kinvere, null, United Kingdom
1 review
3 of 5 stars Reviewed January 23, 2015

I suggest that management need to invest in mattress protectors because there are none. I have bought my own now and keep them in the car . The prices for rooms reflect what you might expect. The rooms have ensuites, plenty of hot water, TV, etc. and are as described on the hotel website. The B and B across the... More 

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Additional Information about Metro Inns Derby

Address: Macklin Street, Derby DE1 1LF, England (Formerly The Heritage Hotel)
Location: United Kingdom > England > Derbyshire > Derby
Price Range (Based on Average Rates): $
Number of rooms: 92
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Also Known As:
Metro Inns Derby Hotel Derby
Heritage Hotel Derby

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