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Metro Inns Derby

Macklin Street, Derby DE1 1LF, England (Formerly The Heritage Hotel)
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Metro Inns Derby
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237 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (237)
  • Mar-May only
    (50)
  • Jun-Aug only
    (73)
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    (69)
  • Dec-Feb only
    (45)
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Leicestershire
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 1 week ago

A group of us stayed at this hotel in July for a hen night in Derby, the first thing to say is that the hotel isn't called Metro Inns anymore, we drove up & down Macklin Street several times before we ended up calling the hotel to find out where it was, they then informed us the hotel was now... More 

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Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Needed a cheap room to stay in whilst at a beer festival during the day. Only spent 5 hours in the room and it did everything I needed. Clean and tidy. Not the best but for the price, can't complain :)

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Brighton, United Kingdom
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at this place for a night after a rather muddy day at a festival so to be fair the fact that the place wasn't particularly clean was still one up on a wet tent! The good points were that the receptionist was lovely and very helpful and there was free parking in a rather crammed car park. The... More 

Was this review helpful? Yes 1

Travelers are raving about these Derby hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Only stayed one night. Wouldn't set foot in the place again. Brutal wifi connection, dirty, room TVs do not work, room window does not close, no clean towels or toilet roll in room. I could go on and on but would seriously recommend people look elsewhere.

Was this review helpful? Yes 2
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Do not be fooled by the website pictures like I was, this hotel is disgusting. The lady behind the desk was very helpful and polite and this is the only good thing I have to say about this place really. Our room (208) overlooked the main road and when we arrived their was people from the houses opposite shouting and... More 

Was this review helpful? Yes 1
Sherborne, United Kingdom
1 review
3 of 5 stars Reviewed June 23, 2015

Stopped here whilst visiting a music festival. Definately not the greatest but okay for what we wanted. Rough area, on first arrival there were a group of drunks hanging around outside which made me feel slightly uneasy especially leaving my car. Also constant people shouting and swearing from outside. Shower had no pressure whatsoever, lukewarm water barely impossible to shower.... More 

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Greater Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 22, 2015

The staff were friendly and helpful, we were going to Download so couldn't check in until we got back at night. They kept our bags safe and called us a taxi. The room was a bit scruffy, bed was clean but the rest of the room very basic. Ok for one night!

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Castle Cary, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 16, 2015

after booking a year in advanced i checked the the trip advisor reviews a week before i was meant to stay and they were pretty bad and i was quite worried. on arrival i found the staff very friendly and attentive. when i went to the room had a sigh of relief it wasn't that bad. there was only one... More 

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Leeds, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 15, 2015

We stayed here for one day after The Download festival. Although the hotel is very basic, it was comfortable enough for what we wanted. I found the staff extremely helpful and polite. The black girl on reception was lovely, didn't get her name but always engaged in conversation. Not far from Wetherspoons, wouldn't use this for a holiday but ideal... More 

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1 review
3 of 5 stars Reviewed June 12, 2015

Looks pretty bad on the outside with cracked windows. Quite a rough area. I'm a female and wasn't comfortable walking around outside the hotel. Inside the hotel they let me check in early. Room was okay huge flat screen TV. Ralitivly clean apart from the nets on the windows. Breakfast was okay nothing much to choose from. It Is what... More 

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