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Metro Inns Derby

Macklin Street, Derby DE1 1LF, England (Formerly The Heritage Hotel)
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Metro Inns Derby
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Metro Inns Derby
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192 reviews from our community

Traveler rating
    14
    26
    41
    37
    74
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14
41
21
39
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Kinvere, null, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

I suggest that management need to invest in mattress protectors because there are none. I have bought my own now and keep them in the car . The prices for rooms reflect what you might expect. The rooms have ensuites, plenty of hot water, TV, etc. and are as described on the hotel website. The B and B across the... More 

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maroochydore
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Tired, tatty and uninterested staff. Arrived at hotel at 12 pm and told that room was ready but counld nt check in till 2pm!! Eventually checked in, room had stained bed cover, mould in the bathroom which matched the semi hanging shower curtain. Tea and coffee was supplied in the room but in expresso cups!! Breakfast was non existant as... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Terrible experience of staying there..breakfast was disgraceful. ..had to pay a cancellation fee for someone else room....shocking................... Never again..staff not friendly. No one around when looking for member of staff

Was this review helpful? Yes 1
London, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Currently undergoing refurbishment and it shows Staff so friendly and helpful. Centre of Derby but limited car parking spaces about 10 only got one once in the week I stayed On street parking payable until 8 pm £3.50 for two hours or the ncp and a walk

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Liverpool
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Unfortunately the reviews condemning this hotel are sadly true in the main. This hotel is really run down which is amazing as Derby has very few city centre hotels. Having attended a concert and eaten there I was amazed at how affluent Derby is so there is money for investment! The metro inn is very central and could be restored... More 

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Sheffield, United Kingdom
1 review
1 of 5 stars Reviewed December 21, 2014

We booked 7 rooms for a works do, when we arrived we were told they had over booked and had to put some of in a hotel out of town, the 2 rooms we did view were discussing to say the least. One had stick carpet and dirty cups no linen, the other room the beds were on their sides!... More 

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Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 13, 2014

We stayed here for a works xmas party thinking it would me ideal.. room seemed ok to start with, although we were wrong. two huge dirty stains on the carpet, no toilet roll & 3 lights not working! I had to do my makeup with a torch app on my phone! not a brilliant start to our evening.. didnt bothered... More 

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Leicester, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 11, 2014 via mobile

I hadn't been here for over 30 years, but it was fine, half the price of other places, room was very clean, clean bedding and bathroom. Good shower and a tv with kettle and things for making drinks. All was ok and this was a room that is yet to be updated but it wasn't terrible. Breakfast was fine, just... More 

Was this review helpful? Yes 1
London, United Kingdom
Contributor
13 reviews 13 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 10, 2014

This was about the 4th time I have stayed here as I am fairly regular visitor to Derby, so obviously I haven't been put off too much by past experiences. The location of the hotel is very convenient for the city centre and bus station, but is a bit of a hike to the train station, about three quarters of... More 

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Bracknell, United Kingdom
Top Contributor
111 reviews 111 reviews
29 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed November 30, 2014 via mobile

£23 for the night including continental breakfast. Considering that £3.83 is VAT and a percentage to the booking site, not a lot to the Hotel for one night. Initial appearance was quite shocking, a monstrosity of a building, like a container block. Very friendly reception. Musty room, mould in the shower and on the window cills. Clean and comfortable bed.... More 

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Additional Information about Metro Inns Derby

Address: Macklin Street, Derby DE1 1LF, England (Formerly The Heritage Hotel)
Location: United Kingdom > England > Derbyshire > Derby
Price Range (Based on Average Rates): $
Number of rooms: 92
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Also Known As:
Metro Inns Derby Hotel Derby
Heritage Hotel Derby

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