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Hallmark Hotel Derby Mickleover Court

#8 of 32 Hotels in Derby
Certificate of Excellence
Etwall Road, Derby DE3 0XX, England
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1 room 1 adult
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Hallmark Hotel Derby Mickleover Court
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621 Reviews from our TripAdvisor Community

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Newark-on-Trent, United Kingdom
Level Contributor
76 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed on a package rate which was good value. The hotel is easy to get to and there are lots of places to visit within about a 10 mile radius of the hotel. We did not like the strong smell of chlorine in the reception area that was coming from the leisure centre pool located around the corner- it... More 

Helpful?
Thank CathyGri
David_Ideson, General Manager at Hallmark Hotel Derby Mickleover Court, responded to this review

Dear CathyGri, Thank you for your comments following your recent stay. I am sorry to hear that you experienced a strong smell of chlorine on that particular day. Upon further investigation, I can confirm that our pool levels were fine throughout the entire day, however there may have been the possibility that the health club entrance door between the hotel... More 

Northampton, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

The staff are fantastic and a true credit to the hotel. Service was always prompt. The room is a good size and comfortable, however traffic noise is heavy if facing roadside. The heater also sounds like its about to combust when on so it did keep me up. I ate at the restaurant a few times, the food is equivalent... More 

Helpful?
Thank 646florencem
David_Ideson, General Manager at Hallmark Hotel Derby Mickleover Court, responded to this review

Dear 646florencem, Thank you for taking the time to post your review, following your recent stay at our hotel. We are very grateful for your lovely comments about our team and the comfort of your room. I am sorry to hear that you did not quite exceed your expectations with our menus, however I will ensure that I share your... More 

Nottingham
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel for 2 nights in January. Superior room was excellent, immaculate, warm with bath and shower. The restaurant was attractive; an extensive menu - not cheap but excellent portions was, well presented and served. Breakfast - excellent. Alot of business men were staying, some attending a conference. The leisure spa had a great pool. The staff... More 

Helpful?
1 Thank NottinghamAnne
David_Ideson, General Manager at Hallmark Hotel Derby Mickleover Court, responded to this review

Dear NottinghamAnne, Thank you for your lovely 5 star review, following your recent stay with us. I am delighted to hear that you really enjoyed our food & beverage offerings and also our leisure and spa facilities. We are grateful that you have kept us in mind for your next week leisure get away and we look forward to welcoming... More 

Derby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I had a conference here on 28/01/16. Can't fault the venue or the standard of the food. However, as I went to get served dessert by an older member of staff, I was asked if I wanted sauces/cream. I asked politely if I could try a little of both the chocolate sauce and the cream. The comment I got back... More 

Helpful?
1 Thank E4204
David_Ideson, General Manager at Hallmark Hotel Derby Mickleover Court, responded to this review

Dear E4204, Thank you for your review following your recent conference at our hotel. Whilst I am grateful for your kind comments about the standards of our venue and food quality, I was extremely disappointed to hear of the comment made by a member of our team. We have managed to identify this particular employee and I have discussed my... More 

UK
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We make the trip down to Nottingham to see our daughter on a regular basis and whenever possible take the opportunity to have an overnight stay to spend more time with her family and also indulge in a mini-weekend for ourselves. We found this hotel as a Travelzoo offer it far exceeded our expectations. The hotel was en-route to our... More 

Helpful?
1 Thank KittersBambo
David_Ideson, General Manager at Hallmark Hotel Derby Mickleover Court, responded to this review

Dear KittersBambo, Thank you for your wonderful comments following your recent mid-journey stop-off at our hotel. It's great to hear you honest words about our food quality, as we have just launched our brand new dinner menu. I will certainly look forward to sharing this with our food & beverage team. Thank you once again for your comments and we... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Had a fantastic weekend at this hotel. Yes I was in fantastic company but the hotel really was great! Food was good, hotel clean and very tidy and the staff were lovely X Pool and spa facilities were also brilliant and overall we had an excellent weekend. Hoping to come back again with the husband for a treat.

Helpful?
3 Thank Vicky B
David_Ideson, General Manager at Hallmark Hotel Derby Mickleover Court, responded to this review

Dear Vicky B, Thank you for your lovely review, following your recent women's weekend getaway. We are delighted to hear that you took advantage of our amazing pool and spa facilities and we look forward to welcoming you back again soon, with your husband in tow. Warm regards David More 

Boyle, Ireland
Level Contributor
118 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have to compliment the staff on reception and in the bar and breakfast dining room for their kindness and attention to our every need during our recent three nights stay at the Hallmark Derby. This former Menzies Hotel has a treasure in its staff, who perhaps have a lot to contend with during transition. We also had electric heaters... More 

Helpful?
1 Thank denc
David_Ideson, General Manager at Hallmark Hotel Derby Mickleover Court, responded to this review

Dear Denc, Thank you for your lovely complimentary feedback, following your recent stay with at our hotel. We are very grateful for your honest and kind comments about our team - I certainly agree with you, that it is them that makes the difference between a satisfactory stay and and an exceptional stay. It is nice to hear that you... More 

Warrington, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Took advantage of a January offer for one night db&b with a few extras thrown in. The hotel whilst situated next to a roundabout was close to Derby centre and the views were not what we came for anyway. The hotel staff were well trained and efficient and the bedroom we stayed in spacious and very clean. The bed was... More 

Helpful?
Thank Paul G
David_Ideson, General Manager at Hallmark Hotel Derby Mickleover Court, responded to this review

Dear Paul G, Thank you for taking the time to post your review. We are glad to hear that you enjoyed your overall stay and enjoyed all of the hotel's facilities. With regards to the ambience of the bar area, I will ensure that our duty managers pay that little extra attention to detail of our bar area. Thank you... More 

Milton Keynes
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

The room was lovely and clean, the food was fantastic really yummy. Unfortunately no room for a facial as they were totally fully booked up. A very family friendly hotel with lots of children enjoying the swimming pool. I found it a bit odd that a tea cup somehow managed to move on its own in the middle of the... More 

Helpful?
Thank natashar792
David_Ideson, General Manager at Hallmark Hotel Derby Mickleover Court, responded to this review

Dear Natashar792, Thank you for your lovely review following your recent stay. We are delighted that you thoroughly enjoyed your stay and glad that you noticed how family friendly we are. Next time, please give the beauticians or the hotel a call in advance, as they do tend to get booked up quite quickly, especially on the weekends Not too... More 

Whitstable, England, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My family and I have stayed at this hotel before, and sadly didn't remember that we had a mediocre time the first time we stayed, otherwise we'd have tried somewhere else. The hotel looks very nice and is well furnished etc but I'd say that's as far as it goes. Last time the lifts were out of order, and the... More 

Helpful?
Thank Katyella10
David_Ideson, General Manager at Hallmark Hotel Derby Mickleover Court, responded to this review

Dear Katyella10, Congratulations on your graduation. Thank you for taking the time to post your review, following your recent stay. I was sorry to read that you left our hotel, feeling a little underwhelmed. Please accept our sincere apologies for any inconvenience caused. I have discussed your comments with the appropriate heads of departments. As there are some concerns, collectively,... More 

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