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Holiday Inn Derby - Riverlights, an IHG Hotel

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Traveler (191)
Room & Suite (94)
Videos (1)

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About

#11 of 31 hotels in Derby
Location
4.5
Cleanliness
4.6
Service
4.3
Value
4.2
Welcome to the Holiday Inn hotel in the heart of Derby city center, where comfort meets convenience for both business and leisure travelers. Our en suite bedrooms, bar & restaurant, mini-gym, and versatile meeting rooms have got you covered for all your needs. Discounted parking's available locally at Derbion's Basement Car Park and we're just 15-minute's drive from the M1, with access to East Midlands Airport. Derby train station is in easy walking distance, and the bus station is on our doorstep so travel is a breeze. You'll feel right at home at our central Derby hotel - there's room service, free WiFi and our conference rooms are ideal from everything from interviews to family celebrations. Enjoy cityscape views, a full dinner menu, our famous breakfast buffet, a full bar and Kids Eat Free* in the restaurant. Staying at our Derby hotel means there's plenty to see and do nearby.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Business Center with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Kids' meals
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Hair dryer
Safe
Iron
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, French, Spanish, Hindi and 1 more
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
4.0
4.0 of 5 bubbles755 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Holiday Inn Derby - Riverlights stands out for its central location, which guests frequently applaud for its convenience to Derby's attractions and vibrant nightlife. The hotel's atmosphere is often described as welcoming, with many reviewers noting the attentive service and clean, well-appointed rooms. However, opinions on the service are mixed; while some guests encounter outstanding friendliness, others report experiences with staff that are less than professional. Room cleanliness and spaciousness earn high praise, but there are mentions of outdated decor and maintenance issues. In terms of value, guests are divided; some appreciate the reasonable pricing, while others are frustrated by unexpected costs. Amenities are generally met with approval, though a lack of certain provisions like water bottles is noted.
Location
Central
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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Kieran Linyard wrote a review Mar 11
Derbyshire, United Kingdom6 contributions2 helpful votes
A minimalistic style hotel with well furnished room and excellent breakfast dining facilities included in the room price. Views from some of the rooms were unappealing, including some that mostly overlooked flat roof buildings. Breakfast included a wide variety of continental foods in a spacious, clean dining lounge.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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julies59 wrote a review May 2023
uk19 contributions7 helpful votes
Hotel's Favorite
Had a lovely stay at the holiday inn,the manager Omar was a excellant host he certainly looked after me and my friend ,the only problem was we didnt realise it was so high up and i dont like heights but Omar found us a booth away the view and kept checking that we were okay,the room and food was great and there was plenty of selection at breakfast, would definatly go back again.Thank you to Omar and all the staff.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: pleanty to choose from at breakfast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Omar Mahroof , Other at Holiday Inn Derby - Riverlights, an IHG Hotel
Responded Jun 10, 2023
Dear julies59, Thank you for taking the time to give us your feedback regarding your recent stay here, I am very pleased to read you had an enjoyable stay. We strive for our staff to go above and beyond for our guests, and I'm glad to hear that was the case from the room to the quality of our breakfast. I will be delighted to pass on your lovely comments to Omar. I hope we can welcome you back again in the near future. Kind Regards, Guest Service Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tetley1 wrote a review Feb 2024
blackpool101 contributions33 helpful votes
Stayed for one night. Greeted by a lovely receptionist who seemed very happy in her job. Check in was quick and easy. First impression of the hotel was very good. Spotlessly clean. Room on 3rd floor was a good size. Plenty of storage, iron in room. Bed very comfortable. Powerful shower with plenty of hot water. Bar was reasonably priced and the service from the barmen was spot on. Breakfast was fantastic and on weekends it is provided until 11am. I cannot fault anything about the hotel or the staff. Will definitely choose this hotel again when visiting the area.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Kenny, Owner at Holiday Inn Derby - Riverlights, an IHG Hotel
Responded Feb 5, 2024
Dear tetley1 Thank you for taking the time to post a review regarding your recent stay here at the Holiday Inn Derby Riverlights, I am really pleased to read you enjoyed your stay with us. I will ensure your lovely comments are communicated to all the team members, it is always great to share positive feedback and success. We look forward to welcoming you back in the future. Kind regards Sarah Kenny General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Caroline W wrote a review Jan 2024
30 contributions24 helpful votes
A modern clean hotel. Rooms spacious and well appointed. Spotlessly clean and a lovely comfortable bed with choice of pillows. A Great central Location. Such a great price. What made this stay even better was the friendly and helpful staff. Friendly check in and out. We only ate in the restaurant once but the young lady in the restaurant was very efficient, friendly and also helpful with local knowledge.
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Date of stay: January 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Kenny, Owner at Holiday Inn Derby - Riverlights, an IHG Hotel
Responded Jan 17, 2024
Dear Caroline W Thank you for taking the time to post a review about your recent stay here at the Holiday Inn Derby Riverlights, I am really pleased to read you had a great stay. I will pass your compliments onto the team, it is always great to share such positive feedback. I hope we can welcome you back again in the near future. Kind regards Sarah Kenny General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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humphrey wrote a review Dec 2023
Galashiels, United Kingdom10 contributions4 helpful votes
Terrible customer service! Arrived at reception and no one was there to check us in. Went to the bar and they said the receptionist had gone to do room service as it was really busy. There were two people in the restaurant. When the receptionist came back 15 mins later he was rude, passive aggressive and dismissive. I told him so and he dismissed me. I told him he shouldn’t argue with the customer, I had been travelling for a long time and wasn’t expecting to have to wait so long to check in, especially at a 4 star hotel. Eventually he apologised but my whole experience had been ruined. The following morning, different staff, better experience. The night time receptionist was awful, rude, unprofessional and dismissive. Not what you expect from a holiday inn. I also found the rooms outdated and black mould in the corner of the bath
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Date of stay: December 2023Trip type: Traveled on business
Room Tip: Don’t arrive in the evening!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Kenny, Owner at Holiday Inn Derby - Riverlights, an IHG Hotel
Responded Dec 11, 2023
Dear Getaway18578074384 Thank you for taking the time to post a review about your recent stay here at the Holiday Inn Derby Riverlights, I am disappointed to learn your stay was less than satisfactory, for this please accept my sincere apologies. I have reviewed your feedback with the team, I am sorry you were not greeted when you first checked arrived and had to wait for the receptionist on duty to come and meet you, we have put in a corrective plan to ensure tis does not happen again in the future. I am pleased to read you had a better experience at breakfast. Once again, please accept my apologies for the inconvenience caused to you. Yours sincerely Sarah Kenny General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Devonhoteling wrote a review Nov 2023
Devon26 contributions18 helpful votes
Had a great stay, stayed for 2 nights while using their conference facilities for interviews, all staff were very friendly and the place and room were always clean would highly recommend especially the reception staff and waiting staff
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Date of stay: October 2023
Value
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Kenny, Owner at Holiday Inn Derby - Riverlights, an IHG Hotel
Responded Nov 13, 2023
Dear Devonhoteling Thank you for taking the time to post a review regarding your recent stay here at the Holiday Inn Derby, I am really pleased to read you enjoyed your stay with us. I will pass your lovely feedback onto the team, it is great to read such positive comments. I hope we can welcome you back again in the near future. Kind regards Sarah Kenny General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jamila A wrote a review Oct 2023
1 contribution
I stayed two weeks with my mum the customer service from all the staff was outstanding consistently thoughout our stay! Service was always with a smile which was lovely.We were made to feel welcome by all the staff. The rooms were brilliantly clean and serviced every day of our stay!It was always nice to come back in the afternoon to a clean room :) Breakfast was included in our stay which was always fresh hot and delicious! It Included lots of options.I Looked forward to the latte every morning😋 Overall we had such a pleasant experience we definitely will be staying here again. Just want to stay thank you to all the lovely staff for making our stay so comfortable and wonderful :)
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Kenny, Owner at Holiday Inn Derby - Riverlights, an IHG Hotel
Responded Oct 27, 2023
Dear jamilaa427 Thank you for taking the time to post a review regarding your recent stay here at the Holiday Inn Derby, I am really pleased to read you enjoyed your stay with us. It is always lovely to share such positive feedback with the team, I will make sure they are all aware of your fabulous comments. I do hope we can welcome you back again in the future. Kind regards Sarah Kenny General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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L S wrote a review Oct 2023
1 contribution
Seemed OK at first, but we were not told that breakfast is NOT included in price. We still had to pay for it even though no one told us. Also the lasagna gave me an upset stomach. Impossible to contact anyone to make a complaint as none of their numbers work. I'd rather spend a night on the street rather than with these idiots.
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Date of stay: October 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Kenny, Owner at Holiday Inn Derby - Riverlights, an IHG Hotel
Responded Oct 27, 2023
Dear Z9159VWIs Thank you for taking the time to post a review regarding your recent stay here at the Holiday Inn Derby, I am most disappointed to learn that your stay was less than satisfying, for this please accept my sincere apologies. We have many rates on offer, some of which do include breakfast and some are room only, we do advise on check-in that if you are not inclusive, we do a special discount of £10 per person if purchased at check-in, I am sorry if this was not the case. We take any food complaints very seriously, if you would like to contact me, the hotel phone number is 01332 412644. Once again, please accept my apologies for any inconvenience caused to you. Kind regards Sarah Kenny General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gemma C wrote a review Oct 2023
London, United Kingdom4 contributions3 helpful votes
Such lovely staff at this hotel, everyone was so friendly and happy! Great central,location, we will be visiting again. Very clean and tidy, breakfast was good value for money with plenty of choice. Thank you for great service
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Kenny, Owner at Holiday Inn Derby - Riverlights, an IHG Hotel
Responded Oct 27, 2023
Dear gemmacG1017DX Thank you for taking the time to post a review regarding your recent stay here at the Holiday Inn Derby, I am really pleased to read you enjoyed your stay with us. I will pass your great comments onto the team, it is lovely to hear they all contributed to your overall stay. i do hope we can welcome you back again in the future. Kind regards Sarah Kenny General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Krishan M wrote a review Oct 2023
2 contributions
Just wanted to pass on my thanks to the whole team for their kindness and help. I face multiple getting into my room due to issues with the lock and the keycard. However the whole team helped me tremendously, right from the manager down to the receptionists. The service and professionalism shown by every member of staff regardless of their role has been first-class.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Kenny, Owner at Holiday Inn Derby - Riverlights, an IHG Hotel
Responded Oct 27, 2023
Dear 183krishanm Thank you for taking the time to post a review regarding your recent stay here at the Holiday Inn Derby Riverlights, I am very pleased to read you had an enjoyable stay. I will pass your lovely comments to all the team members, it is always great to share positive feedback and success. I hope we can welcome you back again in the near future. Yours sincerely Sarah Kenny General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$87 - $126 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn derby riverlights hotel derby
LOCATION
United KingdomEnglandDerbyshireDerby
NUMBER OF ROOMS
105
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN DERBY - RIVERLIGHTS, AN IHG HOTEL $90 ($̶1̶3̶0̶) - Updated 2024 Prices & Reviews - England

Frequently Asked Questions about Holiday Inn Derby - Riverlights, an IHG Hotel
Which popular attractions are close to Holiday Inn Derby - Riverlights, an IHG Hotel?
Nearby attractions include Make Your Escape (0.2 miles), Hatchet Harrys Derby (0.1 miles), and The Escape Room Guys (0.2 miles).
What are some of the property amenities at Holiday Inn Derby - Riverlights, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Holiday Inn Derby - Riverlights, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Holiday Inn Derby - Riverlights, an IHG Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Holiday Inn Derby - Riverlights, an IHG Hotel?
Conveniently located restaurants include Slug & Lettuce, Turtle Bay Derby, and Revolucion de Cuba.
Are there opportunities to exercise at Holiday Inn Derby - Riverlights, an IHG Hotel?
Yes, guests have access to a fitness center during their stay.
Is Holiday Inn Derby - Riverlights, an IHG Hotel located near the city center?
Yes, it is 0.2 miles away from the center of Derby.
Are any cleaning services offered at Holiday Inn Derby - Riverlights, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Derby - Riverlights, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Derby - Riverlights, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, Hindi, and Polish.
Are there any historical sites close to Holiday Inn Derby - Riverlights, an IHG Hotel?
Many travelers enjoy visiting Kedleston Hall (3.8 miles), Derby Gaol (0.7 miles), and The Door On Sadler Gate (0.3 miles).