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Holiday Inn Derby Riverlights

#11 of 31 Hotels in Derby
Certificate of Excellence
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Morledge, Derby DE1 2AY, England
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Holiday Inn Derby Riverlights
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382 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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lancashire
Top Contributor
55 reviews 55 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were in Derby for a family wedding with two children aged 11 and 13. We requested one double and twin adjoining rooms. What we got were two doubles and not adjoining. After creating a fuss the children room was changed to a two a twin across the corridor. 11 and 13 year old brother and sister not appropriate to... More 

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UK
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice new hotel with everything you need for a stop over. Breakfast is decent enough and they were happy to make poached eggs and pancakes on request. Much better than the shameful InterCon in Rome we stayed at recently!

Was this review helpful? Yes 1
Preston, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have been a frequent visitor at the Holiday Inn chain for a number of years. Booked to stay at the hotel for a leisure weekend. Hotel rooms and location are ideal but was let down by the poor service. Our room was not serviced on the Saturday and when we requested fresh towels on the Sunday morning, it took... More 

Was this review helpful? Yes 3
GMHIDerbyRiverlights, General Manager at Holiday Inn Derby Riverlights, responded to this review

Dear Guest Thank you for review. The feedback we receive from our valued guests, like you, enables us to target problem areas, and take the necessary actions to ensure similar situations can be avoided in the future. With reference to the room not being serviced, you did display a Do Not Disturb sign on your door hence our housekeepers were... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I have staying at the Holiday Inn Derby Riverlights for the last few weeks while being here on business. The location of the hotel is ideal – it’s next to the city centre where there is a good selection of restaurants. There is a taxi rank outside the hotel which is useful for getting around. The customer service is very... More 

Was this review helpful? Yes 1
GMHIDerbyRiverlights, General Manager at Holiday Inn Derby Riverlights, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel and for choosing to stay with us for the past few weeks whilst in Derby on business. We appreciate that there is a wide choice of hotels in Derby and thank you for your repeat custom. We take your comments on board regarding the WIFI speed and... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

I have been staying at this hotel during the week for the last 9 months. Working away from home can not be great and you do miss home comforts, the staff here go beyond all expectations to make your stay as comfortable as possible. From been met by Dave on the front desk who welcomes you like a friend, Claire... More 

Was this review helpful? Yes 1
GMHIDerbyRiverlights, General Manager at Holiday Inn Derby Riverlights, responded to this review

Dear Valued Guest Thank you for completing a review following your recent stay with us; and how wonderful to read the title that you deem the 'hotel made exceptional by its staff'. It is always great to hear that the team here are making your stay exceptional and you have highlighted three of our star team members, Claire, Dave and... More 

Derby, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I have been staying in Derby on Business for the past 4 months, and 99% of the time I've stayed at this Holiday Inn. I can safely say that there are no better hotels available in the heart of Derby, in such close proximity to the Marketplace and the intu Derby Shopping Centre. The hotel amenities are excellent, with everything... More 

Was this review helpful? Yes 1
Keighley, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My friend and I stayed here for 2 night while we attended the Download festival. The hotel is in a good location for getting into Derby centre for shops and bars etc and also for the bus links to the festival, as it is right next door to the bus station. On check in the staff were both friendly and... More 

Was this review helpful? Yes 1
GMHIDerbyRiverlights, General Manager at Holiday Inn Derby Riverlights, responded to this review

Dear Guest Thank you for leaving your review. Your comments are much appreciated, and we hope to see you staying with us for Download 2016 - hopefully the weather will be better! Kind Regards Carrie-Louise Holleran General Manager More 

West Sussex
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Functional, comforable hotel. Room was comfortable and well equipped. Reception/bar staff were very friendly and helpful. Hotel really put itself out to ensure that guests attending the Download Festival were looked after by putting on additional late menu and bar staying open beyond normal hours. Only negatives were shower was a bit pathetic and didn't like having to pay for... More 

Was this review helpful? Yes 1
Contributor
17 reviews 17 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Booked the riverlights for a night away with a friend, I had a few special requests which were promtly sorted via email before our arrival one of which was to see if we could drop our luggage earlier than check in to go enjoy our day we arrived at 10.30am and the staff had already sorted our room and letbus... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 31, 2015

We decided to stay in Derby rather than traveling home after a night out. Using Booking.com we got a good deal and this hotel was in a perfect location. It is a short walk from the train station and centrally located for the town. The room was modern, clean and quite. In the morning we had breakfast which was the... More 

Was this review helpful? Yes 1
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