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Holiday Inn Derby Riverlights

#11 of 31 Hotels in Derby
Certificate of Excellence
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Morledge, Derby DE1 2AY, England
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Holiday Inn Derby Riverlights
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385 Reviews from our TripAdvisor Community

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Traveler rating
    190
    125
    38
    21
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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All months
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed at the Holiday Inn on a recent trip to Derby for the EdgeLit convention. The hotel was only a few minutes walk from the Quad (EdgeLit venue) and from the rest of town including bars and restaurants, which was great for us as it meant we could drop stuff off whenever we wanted. The room... More 

Was this review helpful? Yes 1
Glenrothes, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Not much can be said other than the hotel is perfect for business stays, with IHG platinum recognition on upgrades when available. The restaurant could be better but overall I enjoy staying here. The hotel also provides smoking rooms.

Was this review helpful? Yes 1
morecambe
Level Contributor
89 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is excellent: rooms and breakfast are fine. It's the people that work here that makes a guest's stay special. as they really do 'go that extra mile'. What is a shame, and this has become endemic in the hospitality sector, is the curse of the 'Zero Hours Contract'. We overheard one of the girls saying that her "hours... More 

Was this review helpful? Yes 1
lancashire
Level Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were in Derby for a family wedding with two children aged 11 and 13. We requested one double and twin adjoining rooms. What we got were two doubles and not adjoining. After creating a fuss the children room was changed to a two a twin across the corridor. 11 and 13 year old brother and sister not appropriate to... More 

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IHGCare, Guest Relations Manager at Holiday Inn Derby Riverlights, responded to this review

Dear grubs, We appreciate you sharing your experiences with regards to your stay at our hotel. We work very hard to ensure our facilities and guest services are superior and it is nice to read that you have regarded our pleasant and helpful staff. However, we sincerely apologize your stay was not as comfortable as it could have been due... More 

UK
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nice new hotel with everything you need for a stop over. Breakfast is decent enough and they were happy to make poached eggs and pancakes on request. Much better than the shameful InterCon in Rome we stayed at recently!

Was this review helpful? Yes 1
Preston, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I have been a frequent visitor at the Holiday Inn chain for a number of years. Booked to stay at the hotel for a leisure weekend. Hotel rooms and location are ideal but was let down by the poor service. Our room was not serviced on the Saturday and when we requested fresh towels on the Sunday morning, it took... More 

Was this review helpful? Yes 3
GMHIDerbyRiverlights, General Manager at Holiday Inn Derby Riverlights, responded to this review

Dear Guest Thank you for review. The feedback we receive from our valued guests, like you, enables us to target problem areas, and take the necessary actions to ensure similar situations can be avoided in the future. With reference to the room not being serviced, you did display a Do Not Disturb sign on your door hence our housekeepers were... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

I have staying at the Holiday Inn Derby Riverlights for the last few weeks while being here on business. The location of the hotel is ideal – it’s next to the city centre where there is a good selection of restaurants. There is a taxi rank outside the hotel which is useful for getting around. The customer service is very... More 

Was this review helpful? Yes 1
GMHIDerbyRiverlights, General Manager at Holiday Inn Derby Riverlights, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel and for choosing to stay with us for the past few weeks whilst in Derby on business. We appreciate that there is a wide choice of hotels in Derby and thank you for your repeat custom. We take your comments on board regarding the WIFI speed and... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

I have been staying at this hotel during the week for the last 9 months. Working away from home can not be great and you do miss home comforts, the staff here go beyond all expectations to make your stay as comfortable as possible. From been met by Dave on the front desk who welcomes you like a friend, Claire... More 

Was this review helpful? Yes 1
GMHIDerbyRiverlights, General Manager at Holiday Inn Derby Riverlights, responded to this review

Dear Valued Guest Thank you for completing a review following your recent stay with us; and how wonderful to read the title that you deem the 'hotel made exceptional by its staff'. It is always great to hear that the team here are making your stay exceptional and you have highlighted three of our star team members, Claire, Dave and... More 

Derby, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 19, 2015

I have been staying in Derby on Business for the past 4 months, and 99% of the time I've stayed at this Holiday Inn. I can safely say that there are no better hotels available in the heart of Derby, in such close proximity to the Marketplace and the intu Derby Shopping Centre. The hotel amenities are excellent, with everything... More 

Was this review helpful? Yes 1
Keighley, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 19, 2015

My friend and I stayed here for 2 night while we attended the Download festival. The hotel is in a good location for getting into Derby centre for shops and bars etc and also for the bus links to the festival, as it is right next door to the bus station. On check in the staff were both friendly and... More 

Was this review helpful? Yes 1
GMHIDerbyRiverlights, General Manager at Holiday Inn Derby Riverlights, responded to this review

Dear Guest Thank you for leaving your review. Your comments are much appreciated, and we hope to see you staying with us for Download 2016 - hopefully the weather will be better! Kind Regards Carrie-Louise Holleran General Manager More 

Hotel Review Summarization

What travelers say

  • Bus station(10)
  • Car park(9)
  • Very nice(5)
  • Westfield shopping(3)
  • Flat screen TV(3)
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137 photos of this hotel

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