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Pentahotel Derby

4.0 of 5 Locomotive Way | Pride Park, Derby DE24 8PU, England (Formerly Ramada Encore Derby)
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Pentahotel Derby
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Pentahotel Derby
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149 reviews from our community

Traveler rating
    51
    53
    29
    8
    8
See reviews for
4
53
9
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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London
1 review
3 of 5 stars Reviewed yesterday NEW

I have to be honest and say that I was a bit dissapointed by my stay there. The outside of the hotel and lobby are very nice and lobby and dining facilities were excellent. Unfortunately the rooms where a bit of a let down in sense of the room decor and cleanliness. My freind who was sharing the room with... More

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Aberdeen
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

If only I had been able to convince the staff that I had actually paid for my breakfasts.. The hotel, itself, was relatively easy to find and was easy to get to, even if a little, farther away, from the centre of town than would probably have been ideal...

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TomGallimorePenta, Manager at Pentahotel Derby, responded to this review

Dear Traveller, Thank you for the kind words following your stay with us here in Derby. I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels! I hope that we will see you back with us very soon. Very best regards Tom More

Darlington
1 review
5 of 5 stars Reviewed 3 days ago NEW

Top hotel nice staff great rooms fantastic food, although for the cost the portions could be more lounge area fantastic comfy and welcoming rooms fantastic nice roomy comfy bed Top marks ... ........... ..

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TomGallimorePenta, Manager at Pentahotel Derby, responded to this review

Dear valued guest, Thanks for taking the time to post your review of your stay with us on TripAdvisor. I am pleased that we got things right for you & even more so, that you published your experience with pentahotels. I hope that you will be a regular visitor to us here at pentahotel Derby. Very best regards Tom More

London
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

My main complaint was that I booked direct on Penta Hotel website which gave me the option to select a smoking room. Even the confirmation email did specify this. But, on arrival, was told the hotel does not have any smoking rooms. The public areas, staff, food etc good. Rooms small and cheap with laminate flooring and bathroom plumbing /... More

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TomGallimorePenta, Manager at Pentahotel Derby, responded to this review

Dear Traveller, Thanks for taking the time to share your experience with us at pentahotels. I was pleased to see that you found the staff, food and bar area to be good & I can now also confirm that we are due to start a refurbishment of our bedrooms in the very near future which I know will only make... More

Yarm, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Quite comfortable lounge and bar area however this area is used as reception too. When I got to reception - note this was not a cheap place to stay - the wait was ridiculous, not only was it understaffed, but the staff there ignored me. Was given a twin even though I booked a double (really no matter to me... More

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TomGallimorePenta, Manager at Pentahotel Derby, responded to this review

Dear valued guest, Thank you for feedback following your stay with us at pentahotel Derby. I am really sorry that you didn’t enjoy your stay with us and would love to have the opportunity to make things better for you. If you could contact me directly at operations.derby@pentahotels.com I would hope that I can restore your faith in us here... More

Fareham
1 review
3 of 5 stars Reviewed 5 days ago NEW

This hotel gives a great first impression once you negotiate the car parking controls. It is modern and funky in the bar and eating areas and these areas are very pleasant to spend time in even on your own. The food is okay including breakfast but the usual applies to buffet breakfasts - why can't hotels grasp the fact that... More

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TomGallimorePenta, Manager at Pentahotel Derby, responded to this review

Dear Traveller, Thanks for taking the time to share your experience with us at pentahotels. I was pleased to see that you enjoyed the bar area and service levels within the hotel & I can now also confirm that we are due to start a refurbishment of our bedrooms in the very near future which I know will only make... More

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I have stayed in many hotels. But would put the Penta up there with the best. Good hotel with good food and excellent service. Looked after by the staff. Especially the supervisor Chloe. Good facilities as in a gym and sauna

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TomGallimorePenta, Manager at Pentahotel Derby, responded to this review

Dear valued guest, Thank you for the fantastic review of your stay with us at pentahotels Derby & for taking the time to share this. It is always nice to read that our guests enjoyed their stay & I am really pleased that we got things right for you. I hope that you will be a regular visitor to us... More

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

A lovely hotel with wonderful staff who were very friendly. Excellent food and clean rooms. Nothing is too much trouble for anyone. Any problems speak to Chloe. An absolute .star..Perfect location for train travel and city centre links. Really enjoyed my stay here.

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TomGallimorePenta, Manager at Pentahotel Derby, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience of your stay with us here at pentahotel Derby. It was really good to hear that you enjoyed your stay with us, the team and I are always thankful of hearing that we have got things right! I hope that we will see you back again soon!... More

Derby
1 review
1 of 5 stars Reviewed 1 week ago

This is our fourth stay at this particular hotel, although it was a Ramada Encore in the past. The 'Penta' brand seems to be going after the abercrombie and fitch market, dark interiors, excessive spraying of cologne in the lobby, which absolutely stank. We have always liked it as a solid, mid-range hotel, but with blaring dj music at 6.30am,... More

Review collected in partnership with Galahotels.com

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TomGallimorePenta, Manager at Pentahotel Derby, responded to this review

Dear traveller, Thank you for your review of your stay at pentahotel Derby. First and foremost, I am sorry that you didn't enjoy your experience with us. The hotel decor and ambience as a concept has so far has been received very positively & we believe it to work brilliantly. Of course I am sorry that you will not be... More

Wolverhampton, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Has to be the best hotel I have stayed in! Honestly, the fact they had a smart tv in my room and a ps4 in reception was ridiculous Staff are so helpful and are nice! Decorations are spot on. In a very good location too! I will be returning very soon!

Review collected in partnership with this hotel

Was this review helpful? Yes
TomGallimorePenta, Manager at Pentahotel Derby, responded to this review

Dear valued guest, Thank you for the fantastic review of your stay with us at pentahotels Derby & for taking the time to share this. It is always nice to read that our guests enjoyed their stay & I am really pleased that we got things right for you. I hope that you will be a regular visitor to us... More

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Additional Information about Pentahotel Derby

Address: Locomotive Way | Pride Park, Derby DE24 8PU, England (Formerly Ramada Encore Derby)
Location: United Kingdom > England > Derbyshire > Derby
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pentahotel Derby 4*
Number of rooms: 112
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Also Known As:
Ramada Encore Derby Hotel Derby

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