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pentahotel Derby

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Locomotive Way | Pride Park, Derby DE24 8PU, England (Formerly Ramada Encore Derby)
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pentahotel Derby
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pentahotel Derby
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300 reviews from our community

Traveler rating
    152
    81
    39
    16
    12
See reviews for
10
87
14
104
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (25)
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Rooms fabulous, good location bar brilliant relaxed atmosphere very helpful and pleasing on the eye . Sian and Emma deserve an extra mention!!!!!!! Enjoyed my cusquena at the bar whilst having a pleasant chat with the two girls. Great start to our evening !

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Cambridge, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

First time in a Pentahotel, and this trip converted me to the brand. Very cool bar area, which is where you check in as well. I didn't feel like going out that night, so I ate in the restaurant--drinks were excellent, burger so-so--a bit pricey when I compared it to the price I paid for the room! Room was nothing... More 

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TomGallimorePenta, Manager at pentahotel Derby, responded to this review

Dear Elena, Thank you for the kind words following your stay with us here in Derby. I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels! Our rooms are currently undergoing a refurbishment so they will match the style of the bar area very soon, which will mean you can spend as... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

Loved it, great hotel! Reception and restaurant is excellent. New rooms are sooo cool, TV system is brill! The staff are all so friendly and attentive, especially Anita, Tom and James the Chef who was charming when he came from behind the stove! Can't wait to stay again! :)

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TomGallimorePenta, Manager at pentahotel Derby, responded to this review

Dear MisterENigma, Thanks for taking the time to post your review of your stay with us on TripAdvisor. I am pleased that we got things right for you & even more so, that you published your experience with pentahotels. I hope that you will be a regular visitor to us here at pentahotel Derby. Very best regards Tom More 

Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

I have been staying at this hotel for the last 3 weeks and the hotel and staff have been great. The staff, Chloe and Bradley are extremely helpful and friendly and make the experience of working away that bit more tolerable. I would definitely recommend staying at this hotel!

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TomGallimorePenta, Manager at pentahotel Derby, responded to this review

Dear Nic, Thank you for the great review of your stay with us at pentahotels. The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit. I hope that we will see you back with us very soon. Very best regards... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Stayed here again 23 March and nothing's changed, staff tended to all our needs, especially Michael his servos was exceptional, I recommend anyone coming to Derby to stay at this hotel 5 stars do not do this hotel justice. Looking forward to coming back next month.

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TomGallimorePenta, Manager at pentahotel Derby, responded to this review

Dear Kate, Thank you for taking the time to post your review of your stay with us at pentahotels here on TripAdvisor.It was really nice to read your comments & I will be sure that the team, and Michal in particular, are thanked for making your stay enjoyable. I hope that you will be a regular visitor to us here... More 

Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

The hotel itself is amazing! The decor is beautiful! There is a bar on the ground floor but when we were in our room on the first floor we couldn't hear a thing! They don't try and Rush you In and out, they don't force any add ons on you! The reception staff managed to check me in early and... More 

Review collected in partnership with this hotel

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TomGallimorePenta, Manager at pentahotel Derby, responded to this review

Dear Catherine, Thanks for the kind words! pentahotels are new to the market & we are really excited about the changes that we are making & the positive feedback we are receiving. I hope that you will continue to support the brand & that we will see you back again soon. Very best regards Tom More 

Halifax, United Kingdom
Top Contributor
81 reviews 81 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I only stayed one night at the Penta, but would have no hesitation in visiting again. From the second you enter the reception, this hotel is clearly different. Very relaxing ambience and very friendly staff. We stayed on the first floor, which hasn't been re-furbished yet, but it was just fine. I would like to have seen a re-furbished room.... More 

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TomGallimorePenta, Manager at pentahotel Derby, responded to this review

Dear Nigel, Thank you for the fantastic review of your stay with us at pentahotels Derby & for taking the time to share this. It is always nice to read that our guests enjoyed their stay & I am really pleased that we got things right for you. In regards to the car parking we try to be as transparent... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Hatti was an absolute pleasure to deal with and made the hotel 5 star in my opinion. Her smile, good looks and pleasant 'bed side manner' were a breath of fresh air in an otherwise bleak world... Even if I lived in Derby I would frequent the hotel for its amazing atmosphere..

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TomGallimorePenta, Manager at pentahotel Derby, responded to this review

Dear Michael, Thanks for taking the time to let us know that you enjoyed your stay at pentahotel Derby. It is always nice to hear that we are doing things the right way! I hope that we will see you back with us very soon. Very best regards Tom More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My 3rd stay in the Penta and have received excellent service every time. Served by Hattie and Emma. They were both very friendly and service was efficient always. The best feature is the 24 hour bar. Looking forward to the next visit.

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TomGallimorePenta, Manager at pentahotel Derby, responded to this review

Dear Kerry, Thank you for the great review of your stay with us at pentahotels. The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit. I hope that we will see you back with us very soon. Very best regards... More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Second stay at the Penta and it is as good as before. Really Love the bar, free pool and tunes as Xbox. Hattie was particularly attentive and well worth a visit the hotel that is. Book stay party enjoy

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TomGallimorePenta, Manager at pentahotel Derby, responded to this review

Dear Clarkie, Thanks for taking the time to post your review of your stay with us on TripAdvisor. I am pleased that we got things right for you & even more so, that you published your experience with pentahotels. I hope that you will be a regular visitor to us here at pentahotel Derby. Very best regards Tom More 

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