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New Inn Hotel

16, Northgate St, Gloucester GL1 1SF, England
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New Inn Hotel
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Ranked #15 of 20 Hotels in Gloucester
A recent review
3 of 5 stars reviewed 4 days ago
Linda G St Austell, United Kingdom
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368 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Alsager, England, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed today NEW

We have stayed at the New Inn on several occasions over the last 8 years and mostly enjoyed our stays. Our last visit was a little disappointing and we decided we wouldn't stay again.However we are due to stay in Gloucester again in October because we have tickets for the rugby so decided to give it another whirl because we... More 

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St Austell, United Kingdom
Top Contributor
60 reviews 60 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Read the information properly and you get exactly as described! We stayed a couple of nights as going to rugby match and a bit of sight seeing. Perfect location for both, close to station and could walk everywhere. The building is fascinating but don't expect luxury( you shouldn't at the price anyway ). The room we had was adequate but... More 

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BBA2012, General Manager at New Inn Hotel, responded to this review

Thank you very much for your review - glad you enjoyed the breakfast. More 

West Sussex
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for the weekend and had a fabulous stay. The room was very comfortable and very spacious. We ate in the restaurant and had a very good three course meal. Overall the stay was great the staff were professional and very helpful.

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BBA2012, General Manager at New Inn Hotel, responded to this review

Thank you so much for your review - much appreciated More 

stoke on trent
1 review
4 of 5 stars Reviewed 1 week ago NEW

We have just stayed at the new inn for the weekend with friends,and we have had a lovely stay there. We found the hotel very nice and clean. The staff were very helpful. The food was excellent . Would stay there again when we are in the area. The hotel is central to everything. The cathedral is a few minutes... More 

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BBA2012, General Manager at New Inn Hotel, responded to this review

Many thanks for your kind comments - much appreciated More 

Blaina
Top Contributor
76 reviews 76 reviews
9 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is situated very central to almost everything Gloucester city has to offer. Its an old Coaching Inn and is very quaint. The room we stayed in (104) was situated to the rear and was quite peaceful, the decor is a little dated, but was very clean and tidy with lovely clean white linen sheets. The bathroom was large... More 

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BBA2012, General Manager at New Inn Hotel, responded to this review

Thank you very much for your review - very helpful More 

Washington, District of Columbia, United States
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

We were drawn to this place because of its history -- the best example of a medieval interior courtyard? Yes please. I was a little nervous that the rooms would be run down, but luckily that was not the case. The room had high ceilings and was comfortable. The bathroom was very large (unnecessarily so, but whatever); almost as large... More 

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BBA2012, General Manager at New Inn Hotel, responded to this review

Thank you very much for your kind comments More 

Bridgend, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I picked this hotel as it was in the centre of Gloucester close to the Cathedral and The Quays which we wanted to visit also we were able to park the car and not worry about getting around. We parked in the multistorey which the hotel have a 24 hour parking deal with which was very reasonable £4 for 24... More 

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BBA2012, General Manager at New Inn Hotel, responded to this review

Thank you for your comments. We are sorry you found fault with your room - did you bring it to our attention at the time allowing us the opportunity of putting things right? No. I have checked room 204 and cannot find the missing towel rail referred to! I have flushed the toilet and it works perfectly. We cannot be... More 

Richmond-upon-Thames, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We had a good breakfast and pleasant dinner, however we were booked into a room above the Karaoke bar. It sounded as if the speakers were in our bedroom! Luckily we had been to a concert so did not get back until about 10.30pm. By this time reception was closed. The manageress was unhelpful and unpleasant the next morning when... More 

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BBA2012, General Manager at New Inn Hotel, responded to this review

Thank you for your review. Firstly you did not ask for a quiet room - and you will note from this, and other booking sites - that we advertise the fact that music, karaoke etc. is part of the weekend entertainment. We do this order to manage the customer's expectation in order to avoid disappointment or unrealistic expectations. We are... More 

Solihull, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is right in the centre of Gloucester and is ideal for walking tours. There is no car parking, but the nearest public car park is a short walk away, is secure, and it is possible to drop luggage off and collect it very close to the hotel. The hotel is a wonderful Tudor coaching inn building, with th... More 

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BBA2012, General Manager at New Inn Hotel, responded to this review

Thank you for your review. Please note that breakfast ingredients ARE locally sourced. We put out little and often to ensure freshness and quality. All items are topped up frequently. More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 21, 2015

The favourable reviews posted on this website, coupled with the hotel's beautiful surroundings, were what fooled me into believing the ludicrous idea that the New Inn deserved my custom. There was me looking infinitely forward to staying at the New Inn whilst in Gloucester for a work project. Nevertheless, the abominable customer-service ability demonstrated by certain senior staff means that... More 

Was this review helpful? Yes 4
BBA2012, General Manager at New Inn Hotel, responded to this review

This review is unusual in that it is very personal and is aimed at two specific members of the team. How strange then that despite all the supposed detail you have given neither my Deputy Manager nor my wife (presumably the female General manager to whom you refer) remember anything about you! More 

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