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New Inn Hotel

16, Northgate St, Gloucester GL1 1SF, England
Hotel amenities
New Inn Hotel
Best prices for: 1 room 1 guest
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Ranked #16 of 20 Hotels in Gloucester
A recent review
3 of 5 stars reviewed 6 days ago
Joy-Fine10 Solihull, United Kingdom
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361 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Richmond-upon-Thames, United Kingdom
1 review
2 of 5 stars Reviewed 2 days ago NEW

We had a good breakfast and pleasant dinner, however we were booked into a room above the Karaoke bar. It sounded as if the speakers were in our bedroom! Luckily we had been to a concert so did not get back until about 10.30pm. By this time reception was closed. The manageress was unhelpful and unpleasant the next morning when... More 

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Solihull, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is right in the centre of Gloucester and is ideal for walking tours. There is no car parking, but the nearest public car park is a short walk away, is secure, and it is possible to drop luggage off and collect it very close to the hotel. The hotel is a wonderful Tudor coaching inn building, with th... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

The favourable reviews posted on this website, coupled with the hotel's beautiful surroundings, were what fooled me into believing the ludicrous idea that the New Inn deserved my custom. There was me looking infinitely forward to staying at the New Inn whilst in Gloucester for a work project. Nevertheless, the abominable customer-service ability demonstrated by certain senior staff means that... More 

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Worcestershire, United Kingdom
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is right in the centre of Gloucester within very easy walking distance of train and bus stations. It is also within walking distance of the cathedral and The Docks. First impressions of the hotel are that it is a beautiful Tudor building with lots of character. It is built around a courtyard with pub, hotel, coffee shop and... More 

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BBA2012, General Manager at New Inn Hotel, responded to this review

Thank you for your review and your kind comments about the hotel. Breakfast seems to be an emotive subject and you will see from other reviews that a lot pf people have praised it. It is an area that wre are reviewing, and welcome comments that will help us. Agreed the toaster is slow and we have ordered another as... More 

Hinckley, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Lovely weekend at Gloucester.hotel in good location,friendly staff.food in restaurant excellent value for money. Definitely be going back.history of building interesting. Good base to explore Gloucester.

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BBA2012, General Manager at New Inn Hotel, responded to this review

Thank you for your review - really appreciated. More 

St. Albans, United Kingdom
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had an overnight stop in Gloucester and found The New Inn on line. It is an ancient building but the rooms and beds were comfortable. Very good value for money. Parking is difficult - the suggested car park is a good walk if you have luggage. ( it is possible to drive to the back of the hotel and... More 

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BBA2012, General Manager at New Inn Hotel, responded to this review

Thank you very much for your review. We're glad you enjoyed your stay in Gloucester More 

Dartington, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As others say, it looks fantastic from the outside. Historic, dating from 1450 or so, lots of Olde Worlde charm. However, frankly it's a bit grubby. Needs updating. The shower (room 106) was impossible to set to a reasonable temperature - either too hot or too cold. When I went to reception to complain the lady wouldn't look up but... More 

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BBA2012, General Manager at New Inn Hotel, responded to this review

Thank you for your review. Your comments regarding the shower in room 106 WERE noted and it has been repaired. Regarding music, we are a renowned music venue and advertise the fact on our website and those of the major booking agencies that we do have music until about midnight at the weekends. More 

London
Senior Contributor
47 reviews 47 reviews
31 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Certainly it's not the Hilton etc. but at a fraction of the price it's surprisingly good. Had a top floor room at the back and it was big and generally quiet - a bit of noise from an extractor fan or something outside but not at all serious. Room is clean although the furniture, curtains and carpets are all very... More 

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BBA2012, General Manager at New Inn Hotel, responded to this review

Thank you for your comments - much appreciated More 

Oldham, United Kingdom
Top Contributor
74 reviews 74 reviews
26 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Lovely quirky old building, full of character. We were told on arrival there was karaoke till 11pm (actually 12) and a night club till 2am. Oh joy, missed that on the website. The characterful room was in need of some tlc and the carpet by the window was soaking wet (? Leaking radiator but didn't find out about it till... More 

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BBA2012, General Manager at New Inn Hotel, responded to this review

Thank you for review and your kind comments. We do say quite clearly on our website, and those of major booking agents, that we are a city centre venue and heavily feature live music, karaoke and a nightclub. Apologies regarding the radiator - the plumber was called as soon as we became aware of the fault. More 

Bath
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The courtyard looked lovely and reception looked nice. Unfortunately we never got to see the rooms. I placed a reservation for 3 rooms on a Saturday night on www.newinn-hotel.com which takes bookings for the New Inn via centralr.com. A deposit was paid and a confirmation of the reservation was sent to me. When we turned up I was told that... More 

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BBA2012, General Manager at New Inn Hotel, responded to this review

This is an incorrect and unfair review. You should be complaining to Central R - who are an online booking agent not connected with us in any way - as THEY failed to forward your booking to us, even though they took a deposit from you. This is not the first time they have done this. When you arrived we... More 

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