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New Inn Hotel

16, Northgate St, Gloucester GL1 1SF, England
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416 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hemel Hempstead, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

My In-laws, wife and I booked a 3 night stay at the New Inn from 27/8/15 until 30/8/15, the booking being made for 2 Deluxe Double rooms on 31/3/15 via Booking.com. Shortly after booking, we were contacted by the New Inn to ask if we would mind changing one of the rooms to the Oak Suite as a wedding party... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 3 days ago NEW

Have stayed at the new Inn arrival was good fast check in and rooms nice only point was well two points 1 toilet was small and being 6ft 2in had to put leg over sink to sit down 2 TV was to far from plug to put in socket and had to keep moving dresser across but the biggest gripe... More 

Was this review helpful? Yes 1
BBA2012, General Manager at New Inn Hotel, responded to this review

We advertise on our website, and that of the major booking sites, that we have music and karaoke until late hours at the weekend. This is reinforced by a sign at reception and guests are told of thgis on arrival. We have tried using the old night club area but find patrons not keen to use it - they would... More 

Wallingford, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The New Inn is a wonderfully historic building but it is sadly unloved and in need of TLC. With care and more attentive management it could be wonderful. However, it isn't at present! It seems sad and dusty. I stayed recently and although I had negotiated to have a quiet room I was surprised that there was loud Karaoke music... More 

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BBA2012, General Manager at New Inn Hotel, responded to this review

We advertise our late night karaoke on our website andon all major booking sites. We also inform guests of this at chack in. Your comments about service are disappointing as we do pay high regard to this. We do accommodate the need for an early start on request. You mention the needs of an elderly guest - exactly what did... More 

Travelers are raving about these Gloucester hotels

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Well what can I say beautiful old building with plenty of character and what should be a delight to stay in but karaoke till two in the morning and local drunken revellers is not good for holidayers wanting a relaxing break. I think management have to decide whether to cater for tourists or locals as the two do not mix.... More 

Was this review helpful? Yes 2
BBA2012, General Manager at New Inn Hotel, responded to this review

We are proud to have been providing lively entertainment to the people of Gloucester for over 500 years. We make this VERY clear on all websites. This is a city centre hotel and is lively. As for being unsafe - not true. More 

Hemel Hempstead, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This place looks lovely but looks can be deceiving!! The noise is horrendous, the locals are drunk all day in the pub and very intimidating, did not feel welcome or comfortable. The landlord and lady are currently pissed in the bar, of which there is one and not four as advertised. Nothing works in the rooms, we had no proper... More 

Was this review helpful? Yes 1
BBA2012, General Manager at New Inn Hotel, responded to this review

This review is libellous. The 'landlord and lady' were not 'pissed in the bar' - we were not even in the country when you stayed and one of us does not drink at all! I have checked the equipment in your room - everything works perfectly. I suggest you apologise. More 

Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

The staff were friendly. However, we had to take our heavy luggage up the narrow stairs and no one helped us. We went in the room to find the very old furniture: beds, mattresses, carpets (please get rid of the dirty carpets) etc. The place needs a complete revamp from the inside. We couldn't sleep because of the extremely loud... More 

Was this review helpful? Yes 1
BBA2012, General Manager at New Inn Hotel, responded to this review

Thank you for your review. We do advertise that we have loud music at times. Can't do anything about the seagulls! We await replacement of furniture and carpets in some of the rooms. More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The building is quirky with lots of original features and a lot could have been made from it. It's a real shame that the rooms are not looked after and the courtyard area is very dirty. I appreciate that this is mainly a pub but it could have been so much better. I had to change rooms as the shower... More 

Was this review helpful? Yes
BBA2012, General Manager at New Inn Hotel, responded to this review

Yes I recal changing your room as the showere was slow to run away (now fixed and hardklt worth mentioning). Why couldn't you find the toilet? As you say, the insect bites were probably not from the hotel and you should be very careful about making such potentailly libellous allegations. More 

Sandwich, United Kingdom
Level Contributor
55 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

An amazing 15th Century Inn with a complete galleried courtyard; full of historical associations. The accommodation was very good and a decent sized bathroom, with bath as well as a shower. Did not dine there, but the breakfasts were good.

Was this review helpful? Yes
BBA2012, General Manager at New Inn Hotel, responded to this review

Thank you very much for your review. It is refreshing to receive honest comments as we get so many obviously untrue reviews. Thanks again More 

Oxford, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

A late decision to have a weekend away led us to this beautiful inn. Our choice of hotel was mostly based on the photographs on a booking agency website. They did not do it justice, the atmosphere and history have to be felt to be believed. In arrival the staff were friendly and welcoming. Our room was a suite at... More 

Was this review helpful? Yes 1
BBA2012, General Manager at New Inn Hotel, responded to this review

We would like to thank you for your comments and are pleased tio read that you are coming back. As you can see not all the reviews we get are accurate, so yours is much appreciated. More 

Rotterdam, The Netherlands
Level Contributor
14 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

This is a historic coaching inn in the centre of Gloucester. The room was in need of an update but the low price did include a very good breakfast. The inner courtyard had a lot of potential for sitting with a glass of wine but was spoiled (a) by very rought looking types and (b) by music which went on... More 

Was this review helpful? Yes
BBA2012, General Manager at New Inn Hotel, responded to this review

Thank you for your comments. We are proud to be a centre of musical entertainment and make this very clear on booking websites. We don't discriminate against 'rough looking types' - whatever that means. Everyone is welcome here as long as they behave themselves. Gloucester is a beautiful city and very safe, even at night. More 

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