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All 17 Gloucester hotels

Hallmark Hotel Gloucester

4.0 of 5 Hotel   |   Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
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Hallmark Hotel Gloucester
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62%
Ranked #10 of 17 hotels in Gloucester
A recent review
5 of 5 stars Reviewed September 21, 2012
LailaBedford Bedford
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540 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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There are newer reviews for Hallmark Hotel Gloucester
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Bedford
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 21, 2012

I stayed in this hotel twice, Once with my cousin and once with my partner and I must say, both times the service, food and hotel were totally up to standard. We paid £100 for an overnight stay with breakfast and dinner. The room was very nice spacious with a big flat screen TV. The crockery for the tea making... More

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for taking the time to leave us this fantastic feedback. I was pleased to learn that you enjoyed your stay and I sincerely hope you will be back to see us again in the near future. More

Kendal, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed September 21, 2012

We stayed with our children for a long weekend. We were initially disappointed as the area the hotel is situated is not the most pleasant of places, however check-in was friendly and effecient. To get to the room on the lower ground floor we had to go down 2 flights of stairs as no lift with all of ours bags... More

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for taking the time to leave us your constructive feedback. We are rated as a four star experience by the AA following a recent unannounced inspection. This process includes the assessment for all areas including bedroom standards. I do wish you had let us know at the time of your disappointment so that we could have improved your... More

Singapore, Singapore
Top Contributor
153 reviews 153 reviews
141 hotel reviews
167 helpful votes 167 helpful votes
2 of 5 stars Reviewed September 21, 2012

The Hallmark is in a strange location in a suburb outside Gloucester. It’s hard to access anything without a car although there is a bus a 15 minute walk away but the stop is not easy to find. The outside of the building is a depressing 1980s style brick but the inside seems to have undergone a decent renovation with... More

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Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

I am sorry that you encountered some maintenance issues at the Hallmark Gloucester, I wish we could have had the opportunity to improve your experience as we do not like any of our guests to leave us less than thrilled. Please contact me directly so that we can discuss. More

Plymouth, England, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 16, 2012

mysef, my sister and our 2 sister-in-laws have just spent a night here and can honestly say it was a fantastic experience...the trip was booked through Spa break and was a package including diner, bed and breakfast, use of the facilities and a treatment all for £79.00, which we thought was great value for money. When we arrived at the... More

Was this review helpful? Yes 2
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you so much for leaving us your helpful comments. I hope that you will use the Hallmark Gloucester again in the near future. More

Stroud, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2012

we had our wedding here the wedding package provided was excellent value for money !, the venue, staff, food , cake, DJ, ect were all excellent . i would reccomend this as a perfaect place to have a wedding :)

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

It was a pleasure to look after you and your family and friends, we hope you will keep in touch and visit us again soon. More

Cheltenham, United Kingdom
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed September 11, 2012

I spent the afternoon here with my Groupon voucher with spa access and afternoon tea. It was off to a good start with helpful reception staff. I would call the spa facilities leisure facilities but they are adequate and the staff again helpful. The pool, jacuzzi, steam room and sauna were all of a good size even if the pool... More

Was this review helpful? Yes 2
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your review. I am sorry to read your comments, I wasn't aware of this on the day of your visit. This is not to our normal customer service standards, we at Hallmark Gloucester strive to provide excellent customer service at all times. Both my team and I apologise for the experience you received. Please contact me directly... More

Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 11, 2012

very nice food and hotel benifits greatly from the refurbisment however customer service was poor. we arrived and all was fine however before our final night we were unable to get late check out- although i had got it in advance well before we arrived. On check-out at first they tried charging me for dinner and breckfast also, even though... More

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your feedback and your review. My apologies you had a couple of problems with regards to a late check out and charge for breakfast. Just to assure readers, this was an isolated issue, we encourage all visitors to take advantage of our advanced purchase offers as these give everyone value for money! We look forward to welcoming... More

London, United Kingdom
2 reviews
3 of 5 stars Reviewed September 10, 2012

We stayed at this hotel following a Lastminute.com voucher. The voucher entitled us to a double room, dinner, a spa treatment and breakfast the following morning. The food was excellent. We ordered the steak and despite paying extra for it (as the voucher included a 3 course meal) it was worth it. The service was good with staff being very... More

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Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your positive feedback and review. We have taken on board your comments and look forward to welcoming you again soon! More

Grimsby, United Kingdom
1 review
4 of 5 stars Reviewed September 10, 2012

Have to say this was a very pleasant experience. We found the staff to be friendly and efficient. Our room was very comfortable and clean. Carpets very lush and enjoyed walking barefoot. Breakfast was more than adequate. Evening meal was ok, Not the best but by no means bad. Bar prices are Rather steep! but I guess that could be... More

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your review and feedback. We look forward to welcoming you again! More

West England
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 9, 2012

I am struggling to understand why others have had less than great experiance's. We booked our daughters wedding here, the staff were brilliant, the venue was good, room's were comfortable and well decorated. The food and drink was great and reasonably priced. Everyone in the wedding party had a great time. I am so happy we chose the Hallmark Gloucester... More

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your positive reply and feedback! We look forward to welcoming you again. More

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Additional Information about Hallmark Hotel Gloucester

Address: Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
Location: United Kingdom > England > Gloucestershire > Cotswolds > Gloucester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hallmark Hotel Gloucester 4*
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Also Known As:
Ramada Gloucester Hotel Country
Gloucester Ramada

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
117

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