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Hallmark Hotel Gloucester

4.0 of 5 Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
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Hallmark Hotel Gloucester
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Hallmark Hotel Gloucester
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672 reviews from our community

Traveler rating
    216
    191
    158
    69
    38
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hallmark Hotel Gloucester
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Watford, United Kingdom
Top Contributor
58 reviews 58 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 31, 2013

The journey through the council estate and the derelict buildings that are part of the Hotel where a bit off putting. But in reception all was forgotten nice helpful receptionist. Rooms of a high standard corridor areas clean. Bar area very good (but why charge so much for tea and coffee?). Bar food looked very good.Spa pool although a little... More 

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

thank you for your positive and well balanced feedback. We look forward to welcoming you back to Gloucester again very soon. More 

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed October 30, 2013

Very disappointing stay. We checked in and were given our room key, we went to the room and someone was already checked in!!! There was already belongings in the room, including a laptop charging charging on the table. Luckily, the occupants were not in the room, they wouldn't have taken the lack of security so lightly. Back to the check... More 

Was this review helpful? Yes 3
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

We apologise for the mistake made with your room allocation, this is obviously not acceptable and I re-iterate the regret of the team on the day. Tapas is meant as a snack and I believed this was how it was sold by third parties. More 

Gloucester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 28, 2013 via mobile

I have just returned from a 1 night break. And it was a relaxing stay. Rooms were clean and comfortable. We also used the spa facilities which was relaxing and I booked a treatment which was lovely. And the dinner in the evening was superb. The staff is all friendly and nothing is too much trouble for them.

Was this review helpful? Yes
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 19, 2013 via mobile

My friend and I had a lovely complimentary day. This included access to the spa facilities, a full body massage, which was absolutely amazing and a delicious meal in the restaurant. The staff were attentive and friendly. Perfect, relaxing day. Thank you!

Was this review helpful? Yes 2
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for the great review, it is fantastic to learn that you enjoyed your visit and we look forward to seeing you again very soon. More 

Bruton, United Kingdom
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 17, 2013 via mobile

Myself and my friend decided to surprise one of our friends with a girls spa overnight stay for our friends birthday. We went on Friday the 11th and left on the morning of the 12th. My friend arrived before me and my other friend and was greeted at reception rudely and the staff were rather aloof with her. She asked... More 

Was this review helpful? Yes 5
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

I hope that you will contact me directly so that I can properly investigate your issues. Daniel Graham More 

West Sussex
Top Contributor
66 reviews 66 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 16, 2013

Have just returned from a two night break at the the Hallmark. The Hotel is situated on the outskirts of Gloucester and provides very good parking facilities. If you wish to go into the City by Taxi they have a special arrangement with a local company who charge £12 in they day. Although the hotel doesn't look very attractive from... More 

Was this review helpful? Yes 3
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your balanced review, we are pleased that overall you seem to have enjoyed your visit and apologize for where we disappointed. We hope you will still consider us in the future. More 

East Molesey, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 11, 2013

I was part of a coach party staying in Gloucester for 3 nights. Hotel was impressive on arrival - luggage taken quickly to our rooms which were good but there were no handrails in the bath and no emergency cord. An elderly person or someone who was not quite sure of their footing would be at risk - could slip... More 

Was this review helpful? Yes 2
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your review. We have certain rooms that are fitted with rails and emergency cords, this is not standard across all rooms. The menu size was dictated by your group contract, I am sorry that this was not made clear to you before you visited. More 

Loughborough, United Kingdom
Top Contributor
98 reviews 98 reviews
11 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 8, 2013 via mobile

Stayed here on a weekend golfing break. The hotel is modern and fresh looking. The rooms are comfortable and clean. The good was great but did take a little to long to arrive an earlier explanation would have been appreciated but to be fair once the food did arrive it was great quality. Didn't have a chance to try out... More 

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for the positive review. We are pleased that you enjoyed your visit and hope that you will be back to stay with us again in the future. More 

Reading, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 7, 2013

lovely clean and modern hotel, exceptionally helpful and friendly staff, and amazing value for money, got a deal through spabreaks, which included a 3 course evening meal, a substantial breakfast , a spa treatment and full use of all the spa facilities. Was expecting it to be quite basic for the money but was pleasantly surprised, would thoroughly recommend this.The... More 

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for taking the time to leave us this great feedback. We are pleased that you enjoyed your stay and sincerely look forward to seeing you back with us again very soon. More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 4, 2013 via mobile

We booked this hotel via Virgin experiences (a gift). On the virgin website it is promoted as a Cotswold getaway, it is not really what you'd expect from a Cotswold break, that said if you don't mind a bit of a drive there are some beautiful a areas to explore. The hotel itself is nice enough, better then I had... More 

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your balanced and even handed review, it is good to know where we exceeded your expectations as well as where we could improve. We hope you will consider us again when you are next visiting the area. More 

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Additional Information about Hallmark Hotel Gloucester

Address: Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
Location: United Kingdom > England > Cotswolds > Gloucester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hallmark Hotel Gloucester 4*
Number of rooms: 117
Reservation Options:
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Also Known As:
Ramada Gloucester Hotel Country
Gloucester Ramada
Hotel Style:
#4 Business Hotel in Gloucester

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