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All 13 Gloucester hotels »

Hallmark Hotel Gloucester

4.0 of 5
Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
Hotel amenities
Hallmark Hotel Gloucester
Ranked #7 of 13 hotels in Gloucester
4.0 of 5 stars 137 Reviews
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137 reviews from our community

    Trip type
Traveler rating
    55
    36
    28
    8
    10
Date Rating
Bristol, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 20, 2012 NEW
2
people found this review helpful

I stayed here with my boyfriend for one night following purchase of a groupon deal. We arrived early on Saturday morning prior to check in so we could use the pool facilities. We were allowed to keep our bags in a secure office while we awaited check in. The 'spa' facilities consisted of pool, jacuzzis, steam room, sauna and a... More

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Daniel Graham, General Manager at Hallmark Hotel Gloucester, responded to this review
May 22, 2012

Thank you for your constructive feedback, it is essential for us to learn where we need to improve our offering in the future. Please accept my apologies for where we have not come up to standard and I do hope that you will consider us when you next visit the area. More

Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 20, 2012 NEW

We stayed here for a last minute night away and were satisfied with the hotel but not overwhelmed. Staff were very good and the rooms had been recently refurbished but our room had a view of the air conditioning units on the roof and there was very little left for breakfast when we went down. An ok experience. Good having... More

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Daniel Graham, General Manager at Hallmark Hotel Gloucester, responded to this review
May 21, 2012

Thank you for the constructive feedback, it is great to learn that overall you enjoyed your stay and I sincerely hope that you will consider us again when you next visit the area. More

Bristol
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 20, 2012 NEW

I purchased a groupon voucher for myself and partner, for her bday. We arrived at the hotel around 11am as we wanted to use the spa/pool before checkin in. The pool area was pretty outdated but not the worst. After a semi relaxing time in the pool we went to reception at 2pm to check in to our but we... More

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Daniel Graham, General Manager at Hallmark Hotel Gloucester, responded to this review
May 21, 2012

I am pleased that we managed to make your stay a pleasant one overall and I thank you for taking the time to give us your constructive feedback. We do sometimes encounter challenges on the weekend with a lot of guests wanting access to rooms before check in time, I am sorry if you were adversely affected by this. More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 19, 2012 NEW
2
people found this review helpful

We styled here for a two night spa break. From check in to check out the staff could not do enough for us. The rooms where very modern and clean and the food at breakfast and dinner was exceptional. This is the second Hallmark spa break we have been on (Manchester previously).... Already looking to book another. Would definitely recommend. More

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Daniel Graham, General Manager at Hallmark Hotel Gloucester, responded to this review
May 21, 2012

Thank you for the fantastic feedback, it is great to learn that you left our hotel pleased and I look forward to welcoming you back to us in the near future. More

Gloucestershire
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 15, 2012
1
person found this review helpful

Our daughter and her husband chose this hotel for their wedding venue in March and I cannot praise/thank them enough for their professional attention to detail from planning the special day to taking care of our guests. We had guests from Lancashire, Somerset and even Russia! The staff were absolutely brilliant and made everyone's stay extremely special. We found the... More

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Daniel Graham, General Manager at Hallmark Hotel Gloucester, responded to this review
May 16, 2012

Thank you for taking the time to leave us your great feedback, it is great to learn where we have exceeded our customers expectations as well as where we need to improve. I am pleased that we had the opportunity to look after such an important family occasion and we hope that you will be back to see us again... More

2 reviews
5 of 5 stars Reviewed May 14, 2012

This has to be one of the nicest hotels that I have ever been to. I held my wedding reception and evening do at this hotel in March 2012. The staff were very helpful and professional, nothing was too much trouble. The hotel has just been totally refurbished therefore it looks fresh, modern and most importantly clean. The majority of... More

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Daniel Graham, General Manager at Hallmark Hotel Gloucester, responded to this review
May 16, 2012

It was a great pleasure to look after you on such an important day, a responsibility that we take extremely seriously and I am pleased that the team did not disappoint. I sincerely hope that you will continue to visit us in the future. More

Leicestershire
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 13, 2012
3
people found this review helpful

This was a fab weekend with friends. The hotel was great and the staff were excellent and nothing was to much trouble for them. From the moment we arrived to the time that we left. Our room was clean,modern and very comfortable. The centre of Gloucester was a short taxi ride away with plenty of shops.bars and restaurants to choose... More

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See 2 more reviews by little_yin for Gloucester
Daniel Graham, General Manager at Hallmark Hotel Gloucester, responded to this review
May 16, 2012

Thank you for the fantastic review, I am pleased that you enjoyed your stay and we look forward to welcoming you back to The Hallmark Gloucester in the very near future. More

larne
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 13, 2012
4
people found this review helpful

i cannot believe this hotel! i would def not reccomend it to anyone. i paid £200 for 2 nights and my key never worked so every time i wanted to get into my room i had to go back to reception to reset the key. My room was cold at night. i went for dinner in the resturant and i... More

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Rachael Leister, Marketing Executive at Hallmark Hotel Gloucester, responded to this review
May 15, 2012

We are very disappointed to read your review. The pool is not open to the public as you mentioned, and two lasagnes with beers would cost £33 - not £75 as you suggest. At Hallmark we work really hard to provide a great customer experience, and as you can see by the surrounding extremely positive reviews, the vast majority of... More

Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 9, 2012
4
people found this review helpful

We went to this hotel on a groupon deal and it was good value for the money. Plus points the swimming pool is very nice, with a massive hot tub in the middle which was lovely and hot, there is also a mini current in the pool going around the hot tub which is challenging to swim against. The rooms... More

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Coalville, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 7, 2012
1
person found this review helpful

Probably one of the best weekends away we have had. The Hotel Staff were very pleasent and helpful, and nothing was to much trouble. The Hotel is only a short £10 Taxi ride away from the centre of Glouester with plenty fo Bars and eateries for both young and older More

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Additional Information about Hallmark Hotel Gloucester

  • Ramada Gloucester Hotel Country
  • Ramada Gloucester
  • Gloucester Ramada
Address: Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
Price Range: $

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