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All 17 Gloucester hotels

Hallmark Hotel Gloucester

4.0 of 5 Hotel   |   Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
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Hallmark Hotel Gloucester
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Ranked #10 of 17 hotels in Gloucester
A recent review
5 of 5 stars reviewed yesterday
Sam R Cheltenham, United Kingdom
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578 people have reviewed this hotel

Traveler rating
    186
    165
    135
    60
    32
See reviews for
88
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6
67
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • English first
  • French first
  • Italian first
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  • Any
English first
Cheltenham, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

My wife and I return to the Hallmark year after year, the staff really couldn't do more to ensure that we have a comfortable stay. We love the spa facilities, clean/modern rooms and the food is top notch, both of us can't believe how well priced this hotel is. Already booked next years stay.

Was this review helpful? Yes
caerphilly
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed yesterday NEW

Staff had no idea re proper service and drinks were absolutely exorbitant: cider, small wine & small coke- £11.25!!!! Do not waste your money, you'd be far better off at the premier inn. This place is like the travel tavern off Alan partridge!!!

Was this review helpful? Yes
Cheltenham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Hallmark Glos provided a good base for meetings in Bristol and Cheltenham. Hearty buffet breakfast, wifi and a lovely pool and spa to unwind at the end of the day. Nice staff and overall great value. I'll be back.

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your repeat custom, it is a great to receive such positive feedback from our loyal business customers and I hope that we will see you with us again very soon. More

England
Contributor
16 reviews 16 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the Hallmark recently and had a great stay. The room was clean and tidy , the bed incredibly comfortable. The food at the evening meal was delicious and the service was second to none. I have to say the staff really do go that extra mile and this is what makes this hotel stand out from the rest... More

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Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Its great to receive such a positive review, thank you for your comments and we hope that you will be back to see us again very soon. More

Bristol, United Kingdom
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

Unsatisfactory stay. Stained towels, food on the in-room menu and placed in a room facing onto a building site and woken up at 8am. Wifi would not work in communal areas or room. A positively disappointing birthday stay.

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Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

I was very sorry to receive your comments both on this forum and via email. We have tried to contact you directly and will continue to do so so we can improve your lasting impression of us. I apologise sincerely for the shortfall in standards that you encountered and I assure you that this is not a standard that we... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I visit Gloucester a couple of times a year to see family and normally stay with them. However due to a particularly big get together my partner and I choose to stay at the Hallmark. The hotel is a couple of miles from town with plenty of parking. Both reception and the staff working there were friendly and despite arriving... More

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for taking the time to leave us his fantastic review, it is great to learn that you enjoyed your visit and we hope that you will be back to see us again very soon. More

Cheltenham, uk
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here with my wife and we couldn't find any fault with the place. The staff were only too happy to help, the food was excellent and we had a wonderful nights sleep. It was also great location 10 min from the M5, 10 min from Gloucester and only 20 min from the beautiful town of Cheltenham. Only wish we... More

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Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for the great review, we do appreciate you taking the time to give us your feedback and we hope that you will be back to visit us again very soon. More

2 reviews
5 of 5 stars Reviewed 2 days ago NEW

On a recent trip to Scotland I broke the journey up by staying at the hallmark for one evening. There wasn't anything I could fault. The room was comfy and clean, the food was well presented and delicious and the staff couldn't have been more helpful! Would I stay again?! Yes I would!!

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for leaving us this great feedback, we appreciate you making the effort and hope that you will be back to see us again very soon. More

London, United Kingdom
1 review
2 of 5 stars Reviewed 2 days ago NEW

I really don't know where to start. Upon entering the hotel with multiple bags not only was there no offer of assistance, the receptionist remained in her seat and watched as 3 of us entered. I asked if there was a luggage trolley, I'm afraid not was the response. Is that really an unreasonable expectation? The check in was fairly... More

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Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

I am sorry that your stay was not to your expectations, as much as I cannot address issues in relation to location etc I do regret that you did not receive the service you should have been given. I will be discussing your feedback in detail with the reception and Housekeeping teams. More

Birmingham, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

I stayed here last month as a friend was getting married nearby. The room was clean and comfortable, exactly what you would expect from a hotel in this price band. Staff very friendly and helpful. We ate in the restaurant the night before the wedding and it was good food with good sized portions. There are some mixed reviews on... More

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank You for the even handed and realistic feedback, it is great to learn that you enjoyed your visit and we hope that you will consider using us again in the near future. More

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Additional Information about Hallmark Hotel Gloucester

Address: Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
Location: United Kingdom > England > Gloucestershire > Cotswolds > Gloucester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hallmark Hotel Gloucester 4*
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Also Known As:
Ramada Gloucester Hotel Country
Gloucester Ramada

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
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Number of rooms
117

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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