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All 17 Gloucester hotels

Hallmark Hotel Gloucester

4.0 of 5 Hotel   |   Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
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Hallmark Hotel Gloucester
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61%
Ranked #10 of 17 hotels in Gloucester
A recent review
5 of 5 stars reviewed yesterday
james b
  • Reviews (554)
  • Photos (62)
  • Amenities
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  • Room tips (128)
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554 people have reviewed this hotel

Traveler rating
    176
    163
    131
    54
    30
See reviews for
85
219
4
62
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

We got a great deal at this hotel so packed up and came over from London to see our family for the weekend. When we read reviews it seem slightly mixed so didn't know how to take it. How wrong was I. On arriving we were checked in 2 hours earlier than the 2pm check in. The kids were very... More

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

We sincerely appreciate you taking the time to leave us this fantastic feedback, thank you for your great comments, we hope to see you back with us again in the very near future. More

Witney
1 review
4 of 5 stars Reviewed 2 days ago NEW

I have just came back from my hen do and myself and 4 of my friends stayed at the hallmark. Overall the hotel was nice, the spa was clean although very busy. I would say that the jacuzzi wasn't very warm for a jacuzzi but that's my preference and the staff were kind enough to let us drink our drinks... More

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for the constructive review, it is great to learn that overall you enjoyed your visit and we very much appreciate you taking the time to give us your helpful comments so that we can improve in the future. More

Nottinghamshire, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed on the 26th and 27th of July. After reading some of the reviews, I was slightly worried upon arrival. When we arrived I was pleasantly surprised by the look of the hotel, reception was nice and modern. We checked in easy, staff was polite and friendly. We had an evening meal in the restaurant which... More

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for the great review, it is fantastic to read that you enjoyed your visit and we hope you will be back to see us again very soon. I am sorry about the hot room, it was a particularly warm weekend and we do not have air conditioning in the hotel. More

London
1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

I just got back from a spa weekend with my sister and cousin and I am very disappointed in the hotel. Firstly there was a £5 charge for the robe hire which I would expect to be complimentary in a spa hotel. Secondly, since there were no local restaurants within walking distance, we decided to have the afternoon tea in... More

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

I am sorry that your recent visit was not up to our usual standards in regards food. I will be looking into this further as I am shocked that a member of our team would serve any food product that they were not completely satisfied with. I hope that you will contact me directly so that I can let you... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

This is now our 4th stay with the hallmark Gloucester. Again we have been looked after so well. This time we even had cards and chocolates placed in our room. A very nice touch, Thank you!!! We now always come back when in the area, and are never disappointed. The rooms are very clean and we are looked after very... More

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for this fantastic review, we look forward to your next visit in September and hope that you will continue to use in the future. More

Windsor, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We stayed with our 1 1/2 year old in a family room. By some genius of design the family rooms are right next to the function rooms so the exceptionally loud wedding kept us all awake. Grumpy toddlers are not fun. The crumbling concrete of the pool was particularly unpleasant and the staff were less then helpful. We're still waiting... More

Was this review helpful? Yes 2
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Firstly let me apologize that you have not been contacted by myself, to be honest and forthright I was not aware that you were awaiting a call from me, I hope that you will take the time to contact me directly at the hotel so that we can get this sorted. Daniel Graham More

Leeds, United Kingdom
Contributor
20 reviews 20 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed last night to break our trip from Leeds to devon. We booked a suite, which on booking we were told came with a lounge and separate sleeping area. On arrival we were booked in quickly, but without much enthusiasm by a receptionist who could not maintain eye contact and was difficult to understand. We got to our room,... More

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your balanced review. I am pleased that overall you seem to have enjoyed your visit and we appreciate you taking the time to leave us your helpful and well considered comments. We do price match with other local four star establishments to ensure we always offer great value for a good product so I am sorry that... More

1 review
4 of 5 stars Reviewed 5 days ago NEW

I have been staying here few 2 nights a week for almost a year! Why? because despite that fact that there are other `big` brand hotels in the area, the Halmark has a charm about the place. The facts are that it has everything you want in a hotel, good Gym, pool and Bar. The food is good, the TV's... More

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for the great review, it is fantastic to learn that you are enjoying your visits with us and we appreciate the time taken to give us your feedback. If you see me when you are next in the hotel I am sure we can work on some form of loyalty reward for your ongoing business. Daniel Graham More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Just didn't deliver on my expectations for anything really. Poor quality breakfast, unedible really. Poor atmosphere at dinner (felt like we were being ushered out so staff could leave). Weekend staff seemed really bothered about being at work, but in contrast the staff on Monday morning were far more attentive and if they'd been about for our whole stay I'm... More

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

I am sorry that your visit was so far away from our promise. We do take your feedback very seriously and I sincerely hope that you will contact me directly so that I can investigate this review properly. We appreciate all constructive, balanced and helpful feedback. More

Contributor
13 reviews 13 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

This is not a place anyone should come for pleasure. This is where people should come if they need to be here. I know it may be boring and very old fashioned, but I like the sheet on the bed to cover the whole mattress (or actually mattresses, there were two pushed together), not just most of it. Oh and... More

Was this review helpful? Yes 2
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

We are very disappointed to read this review. There is no excuse for cleanliness or housekeeping issues and I regret that your recent visit was not up to our standards. I hope you will return to us in the near future so that we can prove your last visit is not reflective of our standards. More

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Additional Information about Hallmark Hotel Gloucester

Address: Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
Location: United Kingdom > England > Gloucestershire > Cotswolds > Gloucester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hallmark Hotel Gloucester 4*
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Also Known As:
Ramada Gloucester Hotel Country
Gloucester Ramada

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
117

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