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All 17 Gloucester hotels

Hallmark Hotel Gloucester

4.0 of 5 Hotel   |   Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
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Hallmark Hotel Gloucester
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61%
Ranked #10 of 17 hotels in Gloucester
A recent review
3 of 5 stars reviewed 2 days ago
syd a
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  • Reviews (547)
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547 people have reviewed this hotel

Traveler rating
    174
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    53
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84
217
4
61
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
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English first
1 review
3 of 5 stars Reviewed 2 days ago NEW

Just didn't deliver on my expectations for anything really. Poor quality breakfast, unedible really. Poor atmosphere at dinner (felt like we were being ushered out so staff could leave). Weekend staff seemed really bothered about being at work, but in contrast the staff on Monday morning were far more attentive and if they'd been about for our whole stay I'm... More

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

I am sorry that your visit was so far away from our promise. We do take your feedback very seriously and I sincerely hope that you will contact me directly so that I can investigate this review properly. We appreciate all constructive, balanced and helpful feedback. More

Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is not a place anyone should come for pleasure. This is where people should come if they need to be here. I know it may be boring and very old fashioned, but I like the sheet on the bed to cover the whole mattress (or actually mattresses, there were two pushed together), not just most of it. Oh and... More

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

We are very disappointed to read this review. There is no excuse for cleanliness or housekeeping issues and I regret that your recent visit was not up to our standards. I hope you will return to us in the near future so that we can prove your last visit is not reflective of our standards. More

London, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here only for one night. From the outside, the hotel did not look great. However, the room which I stayed in was large enough, clean and comfortable. There was reasonable variety for breakfast and the staff who I encountered were pleasant enough. I did not use of of the facilities available as I was on a business trip. Overall,... More

Was this review helpful? Yes 2
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your review. I regret we only met your expectations and did not exceed them, hopefully we will do better on your return to us. More

Poole, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We were staying to break up a journey to the lakes (and as neither of us had visited Gloucester before) The hotel itself is really quite nice, We found it to be clean and modern and it would typically be our style of hotel to stay in, However.. the customer service was appalling. The bar staff could not mix the... More

Was this review helpful? Yes 3
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

This is rare feedback for us in regards customer service, this being the aspect that we receive the most positive feedback in. I hope that you will contact me directly so that we can work to improve your lasting impression of us and also get to the root of the service problem. More

Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed here for a night earlier this month for a family wedding. I have to say that the wedding, which took place in the hotel was lovely, well-catered and went off without a hitch! However...having made a booking for one night online, I was told (rather brusquely) that I would not be entitled to the 10% discount on rooms... More

Was this review helpful? Yes 3
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

I do hope that you will contact me directly so that I can investigate this issue as without the full details it is hard to comment. We appreciate you taking the time to leave us your feedback and we sincerely hope you will change your mind and stay with us again in the future. More

hertfordshire, england
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 1 week ago

we booked this hotel through a KGB deal, i had read several reviews and went with an open mind. this was a weekend break to get away from it all we arrived on sunday as in previous reports there is a building site next door we did really notice as the work was closed for the weekend! check in was... More

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your generous review, I am pleased you seemed to enjoy your stay and hope you will be back with us soon. The building works next door are working hard with us to ensure our guests are not affected. More

Shoreham by Sea
Top Contributor
192 reviews 192 reviews
66 hotel reviews
288 helpful votes 288 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for one night in July. My first impression of the hotel was that it needs updating and modernizing. There’s nothing intrinsically wrong with this place, it just looks a bit tired. Importantly though, the reception area, restaurant and my room were all clean and tidy. Staff were all pleasant so that was all good. My bedroom was... More

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your detailed review, it is a shame that we could not have reached your expectation in all areas, although we are not currently planning to address the lay out of the hotel, we do have duvet's on request and if you choose to return, let us know and we will be happy to put this in the... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This stay was a spa retreat as a gift....but what a disappointment! The experience does not live up to website or pictures. Upon arrival hotel is right next to a persimmon homes building site. Arrival at reception at 1am to be told check not until 2pm, so opening our suitcase in middle of reception for swimwear for our appointment why... More

Was this review helpful? Yes 2
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

I apologise for where we erred in regards our service, it is certainly not our standard to let any of our guests leave us feeling disappointed. If guests are late for appointments in the Spa and we are fully booked then I regret that this may result in reduced treatment times. More

Manchester, United Kingdom
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Booked this through laterooms, and paid £92 for B&B. Hotel felt tired, buried in the middle of a housing estate, with long dimly lit corridors and uninspiring rooms. The bed was of average comfort, with no mattress protector; and I could hear the noise of the next rooms TV/guest snoring in the night. The radiator was thick with dust! The... More

Was this review helpful? Yes 2
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

It is disappointing to learn that your experience was not all it should have been, I regret that we did not reach your expectations. The hotel did benefit from a full refurbishment in 2011 and I believe this puts us at the front of the local market. I hope you will still consider returning to Hallmark Hotels in the future. More

Newcastle, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Whilst travelling with my family we stopped at this hotel and although the local area was misleading, when you actually arrive at the hotel it is idyllic. We were blown away by the interior of the building, very stylish and welcoming. Great team as well, we used all the facilities and were impressed, for the money spent this must be... More

Was this review helpful? Yes 2
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for the great review, it is fantastic to learn that you enjoyed your visit and we look forward to seeing you back with us again in the very near future. More

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Additional Information about Hallmark Hotel Gloucester

Address: Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
Location: United Kingdom > England > Gloucestershire > Cotswolds > Gloucester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hallmark Hotel Gloucester 4*
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Also Known As:
Ramada Gloucester Hotel Country
Gloucester Ramada

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
117

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