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Hallmark Hotel Gloucester

4.0 of 5 Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
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Hallmark Hotel Gloucester
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Hallmark Hotel Gloucester
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619 reviews from our community

Traveler rating
    198
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    147
    66
    36
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW via mobile

I was given a spa day as a birthday pressie. Treatments were good. The staff are very young and unprofessional. My friend and I arrived and used the ladies at the same time two staff members were cleaning the toilets and basically openly talking about their dislike of their Manager. They said twice that they felt their Manager should lead... More

Was this review helpful? Yes 2
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

I am sorry that your visit was marred by such a poor show of professionalism from the team. Thank you for bringing this to our attention so that we can address with the team directly. We hope that you will come back to us in the future. More

bristol
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here with my mum for my birthday on a spa package. We arrived 30 mins early to ensure we had time to eat before having or treatments. Ordered sandwiches at the bar which took an hr to be made. The spa was lovely and the treatments were nice. Evening meal was fantastic. Mum & I are both wheat/gluten... More

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your balanced feedback. It is great to learn that you enjoyed your visit and we look forward to seeing you with us again very soon. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Some of the faults in this review lie with a well known voucher site, where our stay was purchased from, but the majority are with the Hallmark Hotel itself. My fiancée was bought a one-night stay in this hotel as a birthday gift, and we chose to use it to celebrate one year to go until our wedding. The deal... More

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

I hope that you will contact us directly if you have not already so that I can address the issues where we have fallen short, being the delay in check in and some service issues. We do not consider these acceptable and I assure you we will try our best to ensure that your lasting impression of us is improved. More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Although the hotel was very nice, I wouldn't say that it was anywhere near a 4 or 5 star rating. Our initial impression was a little dissapointing due to the building site right next door, as there is a housing estate being built and I am sure that this may deter some people from even stopping at the place. However,... More

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your review, we are comfortably rated as a four star following the AA's yearly inspection. I am sorry for anywhere that we fell short of your expectation and I hope that you will consider using us again in the future. More

Gloucester, England, United Kingdom
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

I organised my mums surprise birthday meal at the hotel we had the boardroom as a private dining area, the layout was perfect not cramped as there were 11 of us. We pre ordered the food and it was brought out very prompt but we weren't stall rushed, food was amazing and staff very helpful couldn't do enough for us.... More

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for taking the time to leave us this fantastic review. We sincerely hope that you will all be returning to us again next year if not sooner. More

Reading, England, United Kingdom
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We didn't stay at the hotel, so I can't vouch for the bedrooms but from the very beginning my experience was not a 5 star one like they claim. Massive construction going on outside. The place is VERY dated. We went for a spa day- Staff friendly enough but not super helpful. Good place to take the kids for an... More

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your review, we do take all constructive criticism seriously and we appreciate our guests taking the time to give us balanced feedback. I regret that we could not meet your expectation either with our offering or value and we hope that you will try us again sometime in the future. More

stourport on severn
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Fourvof us opted gor an overnight special with bed breakfast and evening meal what a treat, staff were courteous and friendlybsnd quite honestly couldnt do enough for us.rooms were superb looked like they had been recently refurbished and had some lovley finishing touches. Me and my friend opted to have facials and our husbands had back massages which fekt do... More

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for the positive review, it is good to learn that you enjoyed your visit and we hope to see you back with us again very soon. More

1 review
5 of 5 stars Reviewed 1 week ago

We were lucky enough to find a deal on Groupon, hotel stay with breakfast and Tapas and also another great deal for the spa including lunch, massage and facilities. On arrival I was a little surprised to see a new housing estate being built next door which looks to be nearing completion, on entering the hotel we were greeted by... More

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your fantastic feedback, it is great to learn that you enjoyed your visit and we sincerely hope to see you back with us again very soon. More

Tewkesbury, England, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed a couple of times with the good lady and the service and food has been excellent the pool and spa area are very relaxing, best steam room i have been in. Rooms are comfortable. Would stay again.

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you very much for leaving the fantastic feedback, we hope that you will be back to see us again very soon. More

West Sussex, United Kingdom
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 1 week ago

My hubby bought this 2 night stay from Buyagift from their deluxe selection. What an absolute joke! We have 2 night breaks 4-6 times a year & we have stayed in hundreds of hotels worldwide. We wanted to visit the Cotswolds & this was the only hotel in the deluxe (LOL) selection. You arrive in what can only be described... More

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

We are sorry to receive this disappointing review, it is clear that we made some mistakes during your visit and I sincerely apologise for where we have erred. Our feedback in regards food and service is usually very positive and I was surprised to read where we fell short of our standards and your expectations. I do hope you will... More

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Additional Information about Hallmark Hotel Gloucester

Address: Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
Location: United Kingdom > England > Cotswolds > Gloucester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hallmark Hotel Gloucester 4*
Number of rooms: 117
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Also Known As:
Ramada Gloucester Hotel Country
Gloucester Ramada

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