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Hallmark Hotel Gloucester

Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
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Hallmark Hotel Gloucester
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903 Reviews from our TripAdvisor Community

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Traveler rating
    313
    263
    191
    89
    47
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122
367
13
113
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (903)
  • Mar-May only
    (244)
  • Jun-Aug only
    (289)
  • Sep-Nov only
    (170)
  • Dec-Feb only
    (200)
All months
4 of 5 stars Reviewed 3 days ago NEW

My husband and I decided to have a night away from the children and also to celebrate my Birthday! We checked in at 2:00pm and were greeted with a welcoming smile and were pleasantly suprised to find our room ready immediately! The receptionist then informed us about the spa facilities and breakfast in the morning which made a refreshing change... More 

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you so much for leaving us this great feedback. We sincerely appreciate you taking the time to tell us how much you enjoyed your visit. Hopefully we will see you back with us again in the very near future. More 

Manchester, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is a good hotel. The rooms are nice and clean and we were very happy. If I was going to be really picky the water pressure in our room wasn't great so the shower wasn't brill but that might have been just our room. Restaurant looks really nice and the food was lovely. All the staff were so... More 

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for taking the time to leave us this well balanced and realistic feedback. It is great to learn that overall you enjoyed your visit and we hope that you will be back with us again very soon. More 

Austin, Texas
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The public areas of the hotel are nice, but the rooms are shabby and run down. There was mold on the window sills, mildew on the grout in the bathroom and the toilet tissue holder kept falling off the wall. There are no grab bars in the bath, which are necessary because it is quite a step down to get... More 

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

It is disappointing to learn that you rated our hotel so poorly, we do work hard to ensure our guests leave us happy and although we make mistakes sometimes I do trust that you let us know your concerns during your visit with us and gave us the opportunity to address these problems before you left as it is much... More 

Stroud
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Came here on a Friday night for a three course meal as a works party. Nicely decorated inside and plenty of space to park. The meal was great with a soup, chicken and cheese sauce and a chocolate cheesecake for desert. Would love to return again for more delicious food and another great evening.

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Than you fro the great review, it is fantastic to learn that you enjoyed your visit and we sincerely hope you will be back to try our food again very soon. More 

Reading, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

Restaurant employs a lot of young people and the service suffers as a result. We ordered artisan bread before our starters - which was lovely. We then both had the pate to start which was beautiful but it came with hardly any bread! So we ordered more artisan bread. Waited 10 mins - nothing. So ordered some from another waiter... More 

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

I sincerely regret where we have erred and I assure you that this is not our usual standard. We do employ some young people, this is a must in our industry, however they all go through a training process so I am surprised and disappointed that this was your experience. Our corridor doors are on soft close so I am... More 

Worcestershire, United Kingdom
5 of 5 stars Reviewed 1 week ago

Our suite was immaculate, as always. We have stayed at this hotel over 20 times in the last 15 years...even during the terrible floods of 2007! Why do we always return? The fantastic swimming pool, that all of our children have grown up in! The friendly and caring staff for whom nothing has ever been too much, including setting up... More 

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

It is always a pleasure to look after you and your family. We sincerely hope that you will be back with us again in the very near future and that you will always choose us when returning to the area! Thank you again More 

Ipswich, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Went here for my birthday and our silver wedding anniversary. Nice clean hotel with friendly and helpful staff. Good assortment for breakfast, if you would like something else for breakfast it was not a problem.

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for the fantastic review, it is great to learn that you enjoyed your visit. We hope to see you again very soon. More 

Worcester, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

We booked in here for a single night after a function we were attending at Gloucester Quay. Quite possible the worst so called 4* hotel I've stayed at. We arrived very late (about midnight) so was hard to do anything about the problems we had when we got there. The mattress was ruined and had no spring in it what... More 

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Such a shame that after out conversations and our work to improve your lasting impression of us we still merited such a poor review. I admit that the bed was in need of replacing and I re-iterate my apologies that this was not picked up before you arrived and that as it was so late we could not address your... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed away for business in the beginning of the month. Loved this hotel. Really nice and modern rooms, really to a high standard. Also the facilities available to guests is fantastic, gym, swimming pool, spa. Also the restaurant is fantastic. Breakfast is a buffet in the morning, which is brilliant. Would highly recommend this. Thanks.

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for the great feedback, it is fantastic to learn that you enjoyed your visit and we truly appreciate you taking the time to let us know we did so well! More 

Swansea, United Kingdom
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As we were celebrating our wedding anniversary we were upgraded, which was a very welcome treat. The service was good most of the time in the restaurant. The evening meals were disappointing but edible. The breakfasts were good.

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Such a shame that you didn't really enjoy your meal with us, I am sorry that we did not exceed your expectations. More 

Hotel Review Summarization

What travelers say

  • Very good(15)
  • Swimming pool(11)
  • Afternoon tea(7)
  • Excellent value(3)
Questions? Get answers from hotel staff and past guests. Ask a question

85 photos of this hotel

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Room/suite (25)
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Hotel & grounds (11)
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Business center/function rooms (1)
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Dining (1)
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Pool/beach area (1)
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Other (6)
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