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Hallmark Hotel Gloucester

Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
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Hallmark Hotel Gloucester
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Hallmark Hotel Gloucester
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794 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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Buckfastleigh, England, United Kingdom
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Comfortable hotel located in a quiet residential area. Pleasant reception and bar staff. Only complaint is that the internet connection was not great. My I-pad told me I was connected but could not get e-mails or access to internet. I did not take this up with the staff as we only stayed 1 night.

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Bristol, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Booked a dinner in the merlow suit for my mums 80th birthday and also a two night spa and pamper weekend. We had a great dinner the staff were very helpful and ensured things gpt done to plan, even though i had to ask a couple of times. Ashu made the arrangments for mums dinner and was very accomadating. The... More 

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

That is really good of you Bev, thank you so much for leaving us this great review and hopefully you will be back with us again very soon. More 

Marlborough, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago NEW

We booked the celebrations experience, this was excellently prices and included lots of things in th package (e.g. 3 course meal, full english breakfast). The size of pool and jacuzzi etc was really good compared to other spas we have been to. (Although the only thing I would say is that the spa area has really high ceilings so can... More 

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Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for the great review, it is fantastic to learn that you enjoyed your visit and we appreciate you letting us have such positive feedback. More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

Very friendly staff and great facilities. The spa is a great way to relax and the food in the restaurant and the bar is lovely (I would recommend the tapas) also the hotel was easy to find, We will definitely be stay again! :)

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Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for the great review, hopefully you will be back to see us again very soon. More 

Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner and I stayed at the Hallmark Hotel Gloucester on March 31st to celebrate our anniversary. We had a 2 night stay with breakfast each morning, dinner on one night, afternoon tea on one afternoon and spa access. On arrival, we were greeted by warm attentive staff. The receptionist, Mika, was very warm and welcoming and explained everything we... More 

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Oxfordshire, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

We booked this as a two day Spa break and had an excellent time. There was excellent service and wonderful food, including a couple of good veggie options, for dinner. Breakfast was average but with a reasonable selection .The room was a fair size and comfortable. there is a bar off the restaurant which does what it says on the... More 

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Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for the well balanced and constructive review. It is great to learn that you enjoyed your visit and we sincerely appreciate your thoughts on how to improve. Hopefully we will see you again very soon. More 

Cannock, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Stopped her last night for a night away with the wife Child Free, the hotel looks and feels like a travelodge there is nothing that makes it stand out. The hotel staff where not particularly engaging and offered a basic standard of service. The bed and pillows where the worst I have experienced. The Bed was rock hard along with... More 

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Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

I sincerely regret the confusion regards your dinner booking, we have changed our system of offering , this was to improve the choice offered to our guests and I am sorry for your disappointment. Hopefully you will contact me directly so that we can investigate your concerns and work to improve your lasting impression of us. More 

manchester
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

If you know the difference between 4 star and 3 star, don't book this looking for 4 star qualities. Leisure facilities dirty and tired. This hotel seriously needs to up it's game. The staff are young and too inexperienced to be running a hotel like this. The rooms are just okay, but as the hotel is in the middle of... More 

Was this review helpful? Yes 2
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

We are rated as four star by the AA hotel classification audit that is completed yearly by an unannounced auditor. I regret that your visit during the Gold Cup was not up to your expectations, we did sell the Racing Post from Reception and the bar as well as offering complimentary race cards printed at the hotel, these were displayed... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had this 2 night stay booked for me as a gift. I was very happy with the service. The food and the hotel overall. The rooms were clean, beds comfortable and breakfast was nice. I will defo recommend this hotel to anyone.

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for the great review. It is fantastic to learn that you enjoyed your visit and we sincerely hope that you will be back to see us again in the very near future. More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay at the hallmark chain through business a lot, and chose the HM Gloucester as it the ideal halfway point for our family trip to the SW. Perfect stop off point, great family spa and quiet spacious family room.

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for the great review, it is fantastic to learn that you enjoyed your visit and we sincerely hope that you will be back with us again very soon. More 

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