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All 17 Gloucester hotels

The New County Hotel

44 Southgate Street, Gloucester GL1 2DR, England
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160 people have reviewed this hotel

Traveler rating
    44
    35
    43
    17
    21
See reviews for
19
48
13
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Stansted, United Kingdom
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Booked this hotel as its on way to the Millennium Stadium (where incidentally we beat the Scottish soundly!) For the money (£30 per night through Late Rooms) I expected basic but I was pleasantly surprised by the beautifully and tastefully decorated single rooms. Beds were comfortable, bathroom very nicely fitted (although water was tepid on both mornings). Breakfast was excellent... More

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Visited this hotel for the Cheltenham festival . Charged £250 per night for twin rooms . WC disgusting on check in and had to change room . Single beds tiny , totally disinterested waiting staff at breakfast and poor quality food , can't even poach or fry eggs Would have been disappointed if I had paid £125 per night ,... More

Was this review helpful? Yes 1
London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago

We recently visited this hotel as part of a trip to see my daughter. The staff were friendly but did not inform us of the location of a club or all night pub close to our room. As a result we spent a sleepless night with music continuing until 7am Sunday morning. We will avoid it on our next visit.

Was this review helpful? Yes 1
Essex
Contributor
12 reviews 12 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 10, 2014

We stayed on the 8th March, location great for the town centre and shops/docks. Room was basic but clean, we couldn't open the window due to noise from extractors so the room was very hot. Service very good. A very good breakfast included in the price of £48 per room (for two people) which for a town centre is great... More

Was this review helpful? Yes 1
Gloucester
Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 18, 2014

We attended a 70th Birthday Party and stayed overnight as part of the function booking package. The function room is superb, the food was excellent and the staff were very friendly and helpful. Our room was large and clean, albeit could have been a bit warmer, so the heating system needs some attention. The full english breakfast was first class... More

Was this review helpful? Yes 2
General M, General Manager at The New County Hotel, responded to this review

Thank you for the feedback. I am delighted you not only enjoyed your stay, but also had a great time at the birthday party. The ballroom really is a perfect space for any occasion and the team work hard to ensure it all runs smoothly! It was a great evening which we enjoyed hosting. We hope we welcome you back... More

London, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 5, 2014

Stayed here in January due to an extended business meeting in Gloucester and can tell this hotel is under poor management, was very wary of booking a room due to the number of poor reviews already. The room was not clean and when I mentioned my concerns to the receptionist there was a lack of interest, would not return or... More

Was this review helpful? Yes 3
General M, General Manager at The New County Hotel, responded to this review

I am extremely disappointed to hear of your experience. I would like to find out more and would appreciate it if you could forward details to natalie@newcountyhotelgloucester.co.uk. I would not expect, nor tolerate this standard and I am very surprised to hear of staff behaving in such a manner. More

Leek, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed January 1, 2014

My wife and I made a reservation for Sunday evening, and we paid for a Super King Room in advance. On arrival at Reception I was assisted by a very helpful young man who showed me exactly where to park and provided me with a reduced rate parking ticket to display in the NCP car park in order to avoid... More

Was this review helpful? Yes 9
General M, General Manager at The New County Hotel, responded to this review

I am shocked to hear of your stay. I would like to look into this further and would appreciate it if you could forward details to natalie@newcountyhotelgloucester.co.uk. That level of service is unacceptable and not something I would expect nor accept of the team here. More

Bristol, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 27, 2013 via mobile

I stayed at the New County at the last minute so that I could have a drink at my work Christmas party. I hadn't heard great things and the negative reviews on here made me a little nervous, but I was pleasantly surprised. After a tricky booking in (the computer was not working and the receptionist asked me to come... More

Was this review helpful? Yes
General M, General Manager at The New County Hotel, responded to this review

I am pleased you had a good stay with us. Again, we really do offer exceptional value. It really does make sense to be able to enjoy a night in the city centre- or indeed with us in the ballroom at one of the many functions we cater for, and be able to just go upstairs to sleep! Thank you... More

Bournemouth, England
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2013 via mobile

I was down one weekend for my birthday to see some friends I haven't seen for a while due to living away. I admit I was a bit bit reluctant to book due to some of the bad reviews but I was pleasantly surprised. I was greated at reception and made to feel so welcome. I was given all of... More

Was this review helpful? Yes 2
General M, General Manager at The New County Hotel, responded to this review

I am glad you enjoyed your stay with us. The team work very hard to provide a good standard of service to all of our guests. It is a great hotel in a fantastic location- perfectly postitioned to see all Gloucester has to offer. More

Staplehurst, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 15, 2013

Not only did we get a warm welcome from reception staff we were dealing with directly on arrival, but this continued in all areas as if we had been passed from one to the other personally. Even the bar which was busy (but comfortably so) continued this and made us feel as if we were valued customers, and this carried... More

Was this review helpful? Yes
General M, General Manager at The New County Hotel, responded to this review

I am pleased you enjoyed your stay and found the staff to be helpful. We constantly strive to offer good service and great value to our guests. I will be sure to pass on your comments and ensure the team are well informed so we can continue to offer that level of service. We hope we can welcome you back... More

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Additional Information about The New County Hotel

Also Known As:
Gloucester Best Western
New County Hotel Gloucester
Address: 44 Southgate Street, Gloucester GL1 2DR, England
Location: United Kingdom > England > Gloucestershire > Gloucester
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #12 of 17 hotels in Gloucester
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
The New County hotel is a traditional building, that has been refurbished to a high standard modern interior. It is situated in the heart of Gloucester City, easily reached by the M5 and rail station is only 5 minutes away from the hotel. Relax in our chic restaurant offering modern cuisine, using fresh local produce. Celebrate in style in our magnificent ballroom. Do business in our conference & banqueting suites. Enjoy the quality experience. ... more   less 
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