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Innkeeper's Lodge Harrogate (West), Beckwith Knowle

The Pine Marten | Otley Road, Beckwith Knowle, Harrogate HG3 1PR, England
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Innkeeper's Lodge Harrogate (West), Beckwith Knowle
Best prices for: 1 room 1 guest
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Ranked #19 of 31 Hotels in Harrogate
A recent review
5 of 5 stars reviewed 1 week ago
Manny T Bristol, United Kingdom
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134 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bristol, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here last weekend as were attending a wedding nearby. From the minute we arrived we were made to feel welcome! Fantastic staff, very friendly, and so helpful! Our friends were staying here too, and were arriving before check in time. They rang ahead to explain that they needed to get changed for the wedding, and could they have... More 

Was this review helpful? Yes
Innkeepers_Lodge_01, Guest Relations Manager at Innkeeper's Lodge Harrogate (West), Beckwith Knowle, responded to this review

We’re really grateful for your comments, thanks for taking the time to leave a review. More 

Farnham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Check in at the bar was not as quick or straight forward as I would have liked, but the staff were very friendly. Clean and comfortable room, but one bathroom light not working and neither was the TV remote. Bar was friendly and lively, and evening meals were excellent and well presented. I had booked a full English breakfast at... More 

Was this review helpful? Yes
Innkeepers_Lodge_01, Guest Relations Manager at Innkeeper's Lodge Harrogate (West), Beckwith Knowle, responded to this review

Thanks for taking the time to leave a review. We really appreciate getting feedback from our guests as it means we can keep improving. More 

scotland
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff were very good , but we had to pay for our rooms before we had even seen them , and settle up each night instead at the end of our stay . We were even made to get out of bed at 10.45 on the saturday as we had thought we would have paid for our dinner at... More 

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Troon, United Kingdom
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the Lodge to allow us to go to the Spring Garden Show and we chose the location as the Lodge is opposite the RHS Harlow Carr Garden which we also intended to visit. We were warmly greeted on arrival and shown to our room . Our room was overlooking the rear garden and we... More 

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Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Harrogate (West), Beckwith Knowle, responded to this review

May we thank you for your review, as we are delighted to hear that you enjoyed your stay with us at The Pine Marten, Harrogate. We have replied to you personally and look forward to seeing you again in the future. More 

Glasgow, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 6, 2015

Located about 2 miles from Harrogate town centre the Pine Marten offers excellent value for money. Parking and Wi Fi is free. Check-in is at the bar and that could be a challenge during busy periods. However we arrived late afternoon and checked in without fuss. Help was provided with the luggage to our room which was on the 1st... More 

Was this review helpful? Yes 1
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Harrogate (West), Beckwith Knowle, responded to this review

We are so pleased to hear that you found The Pine Marten, Harrogate a good place to stay, and we really appreciate you leaving positive feedback on Trip Advisor. We have replied to you personally as it is our aim to give every customer the very best experience possible. More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 2, 2015

My first impressions of the Innkeepers Lodge at the Pine Marten were good. The bar was popular and lively and the staff were lovely and friendly. However the room was a big let down. Being cold and tired from a long journey i was looking forward to a nice hot bath. No such luck as the rooms are only equipped... More 

Was this review helpful? Yes 1
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Harrogate (West), Beckwith Knowle, responded to this review

We are very sorry to hear that the visit you made to The Pine Marten, Innkeeper's Lodge, Harrogate was not as perfect as you would have liked. We want all our guests to be satisfied so we always welcome your feedback and we have replied to you personally about your review. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 16, 2015

Stayed 2 nights for the Valentines weekend. We walked into the Pine Marten, and was greeted by friendly staff, and a lovely atmosphere. Our room (room 3) was spacious, modern, and clean. We had a lovely view over the garden, and a comfy bed. We ate both nights in the restaurant and the food was excellent. The presentation was fab.... More 

Was this review helpful? Yes
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Harrogate (West), Beckwith Knowle, responded to this review

Thank you for taking the time to review your visit to The Pine Marten, Innkeeper's Lodge Harrogate and we were delighted to read that you enjoyed your time with us. On behalf of all the team we look forward to welcoming you back in the near future and we have replied to you personally asking for a little more information. More 

Redcar, United Kingdom
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 20, 2015

Me & My Boyfriend visited here on sunday 18th of jan. For my birthday. Check in was at the bar, which was ok, as it was 3pm, i can imagine on a night if it was rowdy could be a problem. The Manager offered us both a drink on the house as it was my birthday, which was really nice.... More 

Was this review helpful? Yes 1
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Harrogate (West), Beckwith Knowle, responded to this review

May we thank you for your review, as we are delighted to hear that you enjoyed your stay with us at The Pine Marten, Innkeeper's Lodge Harrogate, Beckwith Knowle. We have replied to you personally and look forward to seeing you again in the future. More 

Leeds, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 30, 2014

When we walked in, we had to check in at the bar which took 20 minutes as the manager was the only person who could check us in but he seemed to have disappeared. It was not ideal to be surrounded by a lot of rowdy drunk people whilst trying to check in with all of our luggage. Once we... More 

Was this review helpful? Yes
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Harrogate (West), Beckwith Knowle, responded to this review

We’re sorry to hear that you didn't enjoy your visit to The Pine Marten, Innkeeper's Lodge Harrogate, Beckwith Knowle. Thank you for raising this with us, we really value all guest feedback, and we are working closely with the staff to ensure that this doesn't happen again. It is our aim to give every guest the very best service we... More 

Truro, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2014

Extremely smart, comfortable, clean rooms. Staff extremely friendly. Quiet at night for a great nights sleep. Resturant amazing food. Thank you for a great stay :) Wish the hotel was closer to home so we could stay more often.

Was this review helpful? Yes 1
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Harrogate (West), Beckwith Knowle, responded to this review

Thank you for your review, it is great to read that you enjoyed your visit to The Pine Marten, Innkeeper's Lodge Harrogate, West and I have shared your comments with all the team. We have replied to you personally and look forward to taking care of you again soon. More 

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