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Old Swan Hotel

4.0 of 5 Swan Road, Harrogate HG1 2SR, England
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Old Swan Hotel
Old Swan Hotel
Old Swan Hotel
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949 reviews from our community

Traveler rating
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102
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chorley, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars NEW

Stayed here with my husband for one night. We got the deal from secret escapes and I must say it is the best deal I have found in a long time. We paid £119 for one night B&B, dinner, afternoon tea and a bottle of wine. We arrived at 3:30pm and after checking in we came down into the bar... More 

Was this review helpful? Yes 3
Preston, United Kingdom
1 review
1 of 5 stars Reviewed 4 days ago NEW

Afternoon tea was not the relaxing, enjoyable experience we expected. After a wait of 45 minutes we were finally served our tea but with no plates, cutlery or napkin. Our promised table (promised after a half hour wait) had been given to a couple who had just walked in. There are lots of lovely cake shops in Harrogate, buy your... More 

Was this review helpful? Yes
David R, General Manager at Old Swan Hotel, responded to this review

Dear reviewer Thank you for posting your comments and I apologise that your afternoon tea service was not satisfactory. Please contact me directly on gm.oldswan@classiclodges.co.uk with further details and I will try and resolve this matter. Many thanks David Ritson General Manager More 

London
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Attended this hotel for a Conference/Gala Dinner and have no complaints whatsoever. Location is excellent just 3mins walk to the centre of town with free parking on site. As befits the hotel to which Agatha Christie disappeared, it is a grand Dame tastefully preserved and decorated with lots of period features. Staff were all friendly and efficient, with a good... More 

Was this review helpful? Yes 2
Staffordshire, United Kingdom
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

An enjoyable evening at the Old Swan. Clean, tidy and quiet. Freshly cooked breakfast in the morning was excellent. Large rooms too. Only one comment which should not be perceived as negative...the rooms are so warm (possibly even described as hot) with all the heating turned off and there's no air con (I accept this is an old hotel) not... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 1 week ago

I was visiting Harrogate on business having driven for 6 hours to get to the hotel. After a quick meal I retired for the night due to an early start the next morning. Unfortunately this was not to be as there was a party in the hotel with a band playing till 0100hrs. I rang reception to ask when the... More 

Was this review helpful? Yes
Exeter, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay here every year for a exhibition and I must say its lovely perfect location, lovely rooms, comfortable beds and a good choice at breakfast! The only thing I should say is that breakfast does take a while to come! They have a main bar which also does a good selection of food which is lovely!

Was this review helpful? Yes 2
David R, General Manager at Old Swan Hotel, responded to this review

Dear reviewer, Thank you for your positive comments they are much appreciated and we look forward to your next visit! Kind regards David More 

Cheshire, United Kingdom
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful old hotel with lots of the original features and only a short walk into the town centre. Ideally located. The rooms where clean and full of old world charm and tastefully decorated, but a little on the small size. Checking out was rather long winded and slightly unorganised.

Was this review helpful? Yes 2
David R, General Manager at Old Swan Hotel, responded to this review

Thanks for your review, we are indeed well located for the main town centre attractions. Apologies for the delay on the way out. Kind regards David More 

Leeds
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here on a mini break via website special deal. The food was excellent. The waiting staff during dinner, afternoon tea and breakfast were friendly and attentive although staff on reception not as good. Our room was spacious, clean and well equipped as was the rest of the hotel which is beautifully decorated. If you see a special deal... More 

Was this review helpful? Yes 1
David R, General Manager at Old Swan Hotel, responded to this review

Dear reviewer, Many thanks for taking the time to post your positive comments - obviously we agree although I will keeping an eye on the reception team! Kind regards David More 

Stockton-on-Tees, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

£160 for a executive room and very very poor quality as well as cobwebs and very poor value for money. Maybe the odd weekend deals that bring executive rooms under a £100 a night make it good value. I would not like to think what the standard room experience would have been.

Was this review helpful? Yes 1
David R, General Manager at Old Swan Hotel, responded to this review

Dear reviewer Apologies that your stay was not satisfactory and that you did not consider it value for money. Please get in touch with me direct at the hotel with some constructive feedback and will investigate and try and resolve this matter to your satisfaction. Kind regards David Ritson More 

Norway
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We went here for a murder mystery weekend, and the experience was great. Nice and old hotel, great staff, and nice food. The total was excellent. The hotel is slightly worn, but with the great staff, this did not matter to us. Good food. Harrogate is also a great little town.

Was this review helpful? Yes 2
David R, General Manager at Old Swan Hotel, responded to this review

Thank you for your 5 star review! We are really pleased that you enjoyed your visit and look forward to your next stay. Kind regards David More 

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Additional Information about Old Swan Hotel

Address: Swan Road, Harrogate HG1 2SR, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Old Swan Hotel 4*
Number of rooms: 136
Reservation Options:
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Also Known As:
Old Swan Harrogate
Hotel Old Swan
Old Swan Hotel Harrogate, Yorkshire
Hotel Style:
#9 Luxury Hotel in Harrogate
#13 Romantic Hotel in Harrogate

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