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Holiday Inn

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Kings Road, Harrogate HG1 1XX, England (Formerly Harrogate Moat House)
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Holiday Inn
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894 reviews from our community

Traveler rating
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    385
    188
    69
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Peterborough, England, United Kingdom
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Harrogate is well worth a visit - A really nice town with real character. The same cannot be said about the hotel in terms of character, but the staff are really good - friendly and put themselves out. Its a 1970s style building and like most Holiday Inns it is a little tired and needs some investment. Breakfast is interesting... More 

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Nottingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Fitness room limited but saves a walk up the road. Food good and breakfast particularly good. Everything you could ask for all served hot and fresh. The 'dinner offer' at £34.99 for a couple with a glass of wine included was very fair. Our 'executive room' was OK but no better than standard, but there was no air-con which was... More 

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just retuned from a overnight stay and must say what a beautiful hotel and location perfect We stayed in a executive room on the 4th floor room very large n spacious massive king size bed n very comfortable but most important thing that I noticed about the stay is every single member of staff are the most pleasant n helpful... More 

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Lancashire
Top Contributor
68 reviews 68 reviews
22 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here with my partner a few weeks ago, and we stayed for 1 night on a Saturday which I know many other hotels do not offer this. The hotel was clean, and we got a card and 2 free vouchers for drinks for my partners birthday. The rooms were spacious and we had a lovely view out across... More 

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London
Top Contributor
50 reviews 50 reviews
27 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Room ok. Pillows not great. Worst room service sandwiches Ive ever had- bread was stale and falling into pieces and inadequate filling. So hungry I ate it all. Still can't work out why in the 21st century some hotels can't rustle up a bowl of fries. Disappointing 2 night stay.

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IHGHIHarrogate, Manager at Holiday Inn, responded to this review

dante30, Thank you for taking the time to leave a review about your most recent stay with us. Please can I request you contact me on sarah.turner@valorhospitalityeurope.com so we can discuss your stay in further detail. My apologies for any issues you experienced during your stay, I can assure you this is not our standard of service. I look forward... More 

Bristol, United Kingdom
Top Contributor
69 reviews 69 reviews
32 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Another one where I wish Tripadvisor had an option between average and very good! So I am inventing my own category of good! I used this place as a stopover and it was fine, decent bar, and pretty much in the centre of Harrogate. It is a big place, and pretty popular as the conference centre is next door. Staff... More 

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IHGHIHarrogate, Manager at Holiday Inn, responded to this review

Rex L, Thank you for your review. I'm sorry to read that on this occasion we were't 'very good' but i'm confident we will be on your next visit to harrogate. I have shared your comments about the staff with the team this morning. I'm pleased overall you found the hotel to suit your needs. Best wishes, Sarah Turner Operations... More 

Top Contributor
81 reviews 81 reviews
26 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night. Booked it at a very reasonable price. The room was slightly dated but it was clean and comfy which was the main thing. Staff on reception were friendly and welcoming. An ideal base being so close to everything in the town. Would stay here again Downside was wifi wasn't free but we coped without it... More 

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Worksop, United Kingdom
Top Contributor
107 reviews 107 reviews
39 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for weekend. Lovely hotel in great location. Staff all friendly and helpful. Great bar with great male bar tender. Lovely self service ample buffet breakfast in a morning. Would highly recommend this hotel.

Was this review helpful? Yes
IHGHIHarrogate, Manager at Holiday Inn, responded to this review

Paul W, Fantastic five star review, thank you! I've shared your delight with the team and we look forward to welcoming you back soon. Best wishes, Sarah Turner Operations Manager More 

Bangor, United Kingdom
Reviewer
3 reviews 3 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a very enjoyable stay , dining room and reception staff very friendly and attentive. Breakfast choice very good, evening meal average could do with a little more choice. Bed and pillows could do with an upgrade as they were very hard , could hear extractor fans from the 7th floor could not leave window open, did not sleep comfortably.... More 

Was this review helpful? Yes 2
IHGHIHarrogate, Manager at Holiday Inn, responded to this review

GR, Thank you for your review of the hotel. Great to read you had an 'enjoyable stay', however disappointed to read of some of the issues in your room. We are looking at purchasing some new pillows on the back of your feedback and hope on your next visit this will not reoccur. Could I please request you contact me... More 

London
Contributor
13 reviews 13 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Arrived in the evening to find a very young and friendly reception team, clearly very busy but faultless. Room on the seventh floor was clean. We ate at the Hotel that evening and found the food very good, (same staff as in reception) Breakfast was great and again (same staff - we asked if they ever went home) service superb.... More 

Was this review helpful? Yes 5
IHGHIHarrogate, Manager at Holiday Inn, responded to this review

LondonNicholasP, Thank you for leaving your review of the hotel. Overall, I'm delighted that you enjoyed the hotel and your kind words about the staff. However, i'm sorry to read of the instance on reception. I've spoken to the staff member in question and if you would like to discuss this further please do not hesitate to contact me on... More 

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