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Holiday Inn

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Kings Road, Harrogate HG1 1XX, England (Formerly Harrogate Moat House)
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Holiday Inn
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926 reviews from our community

Traveler rating
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    397
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Surrey
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Friendly staff, clean and comfortable room, one of best breakfasts we've ever had in this type of hotel. Location just a short walk from station, shops and town centre. Would have rated 5 stars if wifi had been better.

Was this review helpful? Yes
HolidayInnHarrogate, General Manager at Holiday Inn, responded to this review

Thank you Lulu for your feedback. Delighted you enjoyed your visit, and as to WIFI, we are on it. Our upgrade is happening next week, which I hope you will enjoy on your next visit. Until then, have a great weekend. Nicolas More 

Sheffield, United Kingdom
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Room was fine, breakfast was an extra £15 each which was a bit of a surprise, but the best bit was the membership to a the Academy which was included at no extra cost. Although this was a drive away it was worth it. Had a good time - hotel central to the town. I would stay here again.

Was this review helpful? Yes
HolidayInnHarrogate, General Manager at Holiday Inn, responded to this review

Many thanks Zak for your feedback. For you next stay, may I suggest you book direct on holidayinn.com and include breakfast for only £10. I am pleased you enjoyed the Academy Health Club, it is worth it you are right. I look forward to welcoming you back soon. Best regards, Nicolas More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Reception fantastic service, catered for early check-in without fuss. Housekeeping and room perfect. Then poorly let down during breakfast. 30 minutes before the end of service they reset tables for lunch/dinner and tilted the chairs forward to stop the table being used, creating a trip hazard. Reported it to Supervisor/Manager and he said 'what those chairs' and ignored it. Then... More 

Was this review helpful? Yes 1
HolidayInnHarrogate, General Manager at Holiday Inn, responded to this review

Many thanks for your feedback, I am glad most elements of your stay were enjoyable, but apologise about your breakfast experience. I will be sharing your views with the Team, as breakfast is an area which usually receives many compliments, but as you described it I agree is not service we would be proud of. Thank you once more. Best... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This is the second time i've used it with a large party of friends. Staff are friendly and helpful, rooms v comfortable and the location makes it easy to walk into the city centre. The hotel was great value in terms of cost.

Was this review helpful? Yes
HolidayInnHarrogate, General Manager at Holiday Inn, responded to this review

Many thanks for your feedback and for choosing to return. I am pleased you and your friends enjoyed your visit and look foward to welcoming you back again soon. Best regards, Nicolas More 

North Yorkshire, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We eight girl friends booked this hotel via a Superbreak weekend DBB deal which was very reasonably priced. Wanting to make the most of our time away we arrived early. We did not expect our room to be ready but the reception staff could not find our reservation on our arrival at 11 am ish (not sure where the fault... More 

Was this review helpful? Yes
HolidayInnHarrogate, General Manager at Holiday Inn, responded to this review

Thank you for your feedback. I am pleased you and your friends enjoyed your stay and will share your observations with the Team. I look forward to welcoming you back. Best regards, Nicolas More 

Durham, United Kingdom
Contributor
11 reviews 11 reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Received an overnight stay in Harrogate with dinner and breakfast included in executive room for one of my 40th birthday gifts, making sure I was doing something exciting every month. Chose to upgrade to a suite. Arrived yesterday on the 16th May. It wasn't a cheap gift as close to £200 I think. Had a lovely day in Harrogate. Checked... More 

Was this review helpful? Yes 4
HolidayInnHarrogate, General Manager at Holiday Inn, responded to this review

Thank you for your review, although I am sorry to hear that your visit was cut short and sincerely hope your child is feeling better. Our advance purchase price offers an attractive saving, but does however mean that it is non-refundable, as stated at the time of booking. I appreciate however that unforseen circumstances such as the one you experienced... More 

Durham
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

What a lovely surprise, a great hotel to stay at whilst visiting Harrogate. The bedroom and breakfast were excellent with the car park being an added bonus. Not a great location in the cold and wet but a lovely walk to the town in summer.

Was this review helpful? Yes
HolidayInnHarrogate, General Manager at Holiday Inn, responded to this review

There is charm in Harrogate during all seasons, but the sunshine does make it easier to appreciate I agree. Thank you for your review and I look forward to seeing you back again soon. Best regards, Nicolas More 

England
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We have been to Harrogate and this hotel before and took the opportunity of the cheap rate of £53 plus £7 parking plus £6.25 each for breakfast. The reception staff were very chatty and amusing, giving us information about the car park, the location of the restaurant and about the choice of free morning papers. Our room was on the... More 

Was this review helpful? Yes 1
HolidayInnHarrogate, General Manager at Holiday Inn, responded to this review

It is beautiful, I agree. Many thanks for your review, the Team and I are delighted you enjoyed your visit and hope to welcome you back again soon. Best regards, Nicolas More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed overnight while on a girls weekend. The weather was absolutely shocking more March than May so the location was great just out the centre not far from the pubs which is what we went for. Had a room on 6th floor which great views over the hills. Room very better than I thought it would be bathroom was great... More 

Was this review helpful? Yes
HolidayInnHarrogate, General Manager at Holiday Inn, responded to this review

Thank you for your feedback. Harrogate and the Holiday Inn would welcome you back without hesitation. I am pleased you had a comfortable girls weekend. Best regards, Nicolas More 

South West UK
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for a couple of nights & glad I did. Close to city and next to convention centre. Has its own underground car park which is easily accessed direct from the hotel. Excellent service by efficient staff whi are keen to please. The restaurant has acceptable choices that are very edible although service was found to be a little slow... More 

Was this review helpful? Yes
HolidayInnHarrogate, General Manager at Holiday Inn, responded to this review

Thank you for your feedback. I am pleased to read you enjoyed your visit overall, and apologise if you found your dinner service a little slow. I will share you observations with the Team to analyse what could be done differently to obtain a five star from yor next visit. Thanks again, Nicolas More 

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