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Great Northern Hotel

3.0 of 5
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Station Approach, Peterborough PE1 1QL, England
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Great Northern Hotel
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Ranked #15 of 31 Hotels in Peterborough
A recent review
5 of 5 stars reviewed yesterday
56beppo London, United Kingdom
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292 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
  • English first
  • Any
English first
  • All months
    (292)
  • Mar-May only
    (81)
  • Jun-Aug only
    (81)
  • Sep-Nov only
    (63)
  • Dec-Feb only
    (67)
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London, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

I recently had my wedding at the Great Northern Hotel . Best day of my life I couldn't imagined a better day! What a fantastic venue and superb wedding packages. My initial concerns were based on what quality we will receive with the amount of money paid, however I couldn't have been more wrong! 5 star rating for such a... More 

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London, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had a lovely weekend here. friendly staff, great service, lovely food. room was very clean and comfortable. would recommend it to friends, and would stay again. Great location, easy to get to. all in all, a very happy customer!

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Derbyshire, United Kingdom
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Good points and weaknesses here. Good points but weaknesses here. checkin: this was a bit peculiar for me (I do stay in hotels quite a bit with my work) and the first time the receptionist asked for proof of my id and then spent a load of time photocopying details, writing details, updating details - yes, I'd already booked online... More 

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1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

Called in here several times while waiting for train connections but it only seems to be going one way and that is down hill. Never anyone to serve you at the bar and when you can catch someone that isn't pretending to be busy they clearly are not happy in the job. Ask server about specials the sign says so... More 

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Shaun R, General Manager at Great Northern Hotel, responded to this review

Grey1964 Thank you for raising a few issues, we will certainly be looking at these points with the whole team to make sure that improvements are made. My apologies that you felt compelled to put pen to paper so to speak, we do generally excel at customer service, with one or two lapses, but generally we have high levels, and... More 

Oakham, England, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Following on from other reviews I have to add my praise of the attendant at this hotel car park. We, like others, didn't use the hotel facilities, but use the car park to get to the station. Again the car park was full, but he found a space for us and guided us in with a smile and a cheery... More 

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Shaun R, General Manager at Great Northern Hotel, responded to this review

126 Bluegirl Thank you for your comments. Ayhan is a valued member of our team and leads by example and all the staff have the customers interests at heart. He deserves all the recognition for his sterling efforts, and I hope that you will use the hotel facilities as well so we can show you our service across the board.... More 

Wisbech, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Although Ive never used the hotels facilities I do use the carpark twice a week as I have to travel to London on a regular basis and the carpark is literally across the road from the train station. Over the years the carpark attendant has got to recognise me and my car. I now always get a smile and a... More 

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Shaun R, General Manager at Great Northern Hotel, responded to this review

Joel C thank you for your comments about Ayhan who takes care of our car park. He is an ambassador for the kind of service that I hope all the staff give to our valued clients. The car park does get very busy on certain days but he does his best to accommodate everyone and uses every inch of the... More 

Peterborough, England
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

We have visitors from Australia and after an afternoon at the Heritage Festival we thought we would escape the crowds and head for the Great Northern for tea and cakes. What a disappointment. The reception staff answered my question about disabled parking with a wave of the hand. No exact directions, no friendliness, no real help. We were told we... More 

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Shaun R, General Manager at Great Northern Hotel, responded to this review

Crocus20 Thank you for your review. It is disappointing to hear that our usual warm welcome and excellent customer service skills were not forthcoming, and I apologise for this as manners cost nothing. I shall be speaking to all the reception staff, and briefing them on how to approach guests more professionally. Unfortunately, due to fathers day the only areas... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I park my car at the hotel once a week as its directly opposite the train station, and have been doing so for over a year now. The car park attendant is so very helpful and friendly; he goes out of his way to look after his guests and regular car park clients, the hotel should be very proud to... More 

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Shaun R, General Manager at Great Northern Hotel, responded to this review

Emma Sheehan Thank you for your review. It was quite a surprise to hear that Ayhan is leaving us, he certainly is a very accommodating member of our team and it would be a shame to lose him. He does go that extra mile and exceed the expectations of our customers. I am sure he will be pleased to know... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

I arrived late and didn't eat in the hotel. The room was cheap at £75 for a room. The bed was huge and comfortable. The room was a little old fashioned decorated. The shower in the bathroom, had a choice of a waterfall shower or normal. The water pressure was amazing. Clean and comfortable. Situated right by a shopping centre,... More 

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Shaun R, General Manager at Great Northern Hotel, responded to this review

Sophia-Rosa P Thank you for reviewing the hotel. We are refurbishing some of our rooms this year, but I am pleased that the décor did not detract from you enjoying your stay with us. We look forward to seeing you again. Kind Regards Shaun Rollinson General Manager More 

Bedford, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for 5 nightes as part of a business trip. Welcome from staff very good, although they seem to be short staffed, the ones present were very professional. The room was spacious, but a bit dated, especially the bathroom. Not a problem for myself, although the shower pressure could do with an increase. The food avaliable at this hotel is... More 

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Shaun R, General Manager at Great Northern Hotel, responded to this review

Kareff91 Thank you for taking the time to review the hotel. I have noted your comments and shall be informing all involved . I shall be looking into the Key card system at the hotel to see if there is some issue here, and thank you for bringing this to my attention. Kind Regards Shaun Rollinson General Manager More 

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