We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 30 Peterborough hotels

Holiday Inn Peterborough West

4.0 of 5 Hotel   |   Thorpe Wood, Peterborough PE3 6SG, England (Formerly Peterborough Moat House)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn Peterborough West to your Saves list
Holiday Inn Peterborough West
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
79%
Ranked #4 of 30 hotels in Peterborough
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
LeedsBuilder Leeds, United Kingdom
  • Overview
  • Reviews (291)
  • Photos (94)
  • Amenities
  • Q&A
  • Room tips (50)
  • Location
  • More
Write a Review

291 people have reviewed this hotel

Traveler rating
    110
    118
    41
    14
    8
See reviews for
28
58
28
131
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Leeds, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed here last week as working in Peterborough. I arrived to check in and the blond haired receptionist in her 20's was very unwelcoming - She gave me a very frosty welcome. Someone had spelt me surname wrong when booking my reservation and I had a five minute debate with her that the name they had was wrong. No... More

Was this review helpful? Yes
Northampton
Top Contributor
51 reviews 51 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed with a party of work colleagues attending an awards ceremony in the hotel, all of my previous visits here have been great with good efficient service, that has prompted me to use other hotels in the group wherever I can. This visit was different, the welcome at reception was non-existent, I was clearly registered by someone who was... More

Was this review helpful? Yes
Generalmanager45, Manager at Holiday Inn Peterborough West, responded to this review

Dear Guest, I am sorry that your recent stay did not measure up to your previous experiences. I will certainly take the time to discuss your observations with the hotel team and we will make efforts to address the points you raise. Kind regards, Robert Ford General Manager More

London, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed one night. Fabulous - staff were all excellent, smart, professional, curteous and efficient. Bar staff on saturday evening were attentive and polite. Room layout and cleanliness very good indeed. Food was also very well presented, served up in good time and tasty too. Pool and changing rooms sufficient for a one night stay with polite, well mannered reception staff.... More

Was this review helpful? Yes
Generalmanager45, Manager at Holiday Inn Peterborough West, responded to this review

Dear Sam907, Thank you for your lovely and kind review. It is always encouraging to read of a pleasurable stay. Kind regards,, Robert Ford General Manager More

London, England
Top Contributor
77 reviews 77 reviews
63 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was perfect for what I wanted as I was attending a BMW Car Club event in Cambs and arrived after most of the day from a meeting. There is plenty of secure parking. The receptionist was very nice and helpful. Room clean and tidy and quiet, bathrooms need a make over. Ordered bar meal, came quick and was... More

Was this review helpful? Yes
Generalmanager45, Manager at Holiday Inn Peterborough West, responded to this review

Dear Guest, Thank you for taking the time to post your review. I am pleased to read that you enjoyed your stay and we look forward to welcoming you back in the future. Kind regards, Robert Ford General Manager More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Enjoyed my overnight stay here as part of a two day conference. Cannot fault the food, rooms, or staff. But I will question the charges for wifi - £20 for 24 hours. No concessions for the large group of 40 people who attended this conference. Almost everywhere has free wifi, why not here? Hope it changes before we all return... More

Was this review helpful? Yes
Generalmanager45, Manager at Holiday Inn Peterborough West, responded to this review

Dear Guest, Thank you for your review. Wifi can be obtained for no charge from 1st July if you become an IHG Rewards Club member. It's free to join. I hope this helps with your next visit. Kind regards, Robert Ford General Manager More

West Bridgford, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Used the hotel as a stopover whilst the tour de france team were also using the hotel. The staff were extremely attentive & happy. The hotel had a great feel and the staff couldn't do enough to help. Really lovely experience & would definitely recommend. Keep up the great work.

Was this review helpful? Yes
Generalmanager45, Manager at Holiday Inn Peterborough West, responded to this review

Dear NAJ14, Thank you for taking the time to post your review. It was very exciting being involved with the Tour and a lot of fun. I am pleased that you enjoyed your stay and I know the hotel team will be encouraged by your comments. Kind regards, Robert Ford General Manager More

Doncaster, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

We have just returned from a relaxing weekend break. During our stay we found all the staff most welcoming and helpful. The facilities and the accommodation was very good and well maintained. The food in the restaurant was excellent both for the Evening Meal and the Buffet Breakfast. I would certainly recommend this Hotel to my Friends and will hopefully... More

Was this review helpful? Yes
Generalmanager45, Manager at Holiday Inn Peterborough West, responded to this review

Dear RichardN592, Thank you for your review and I was delighted to read that you enjoyed your recent stay. Kind regards, Robert Ford General Manager More

Hammersmith
1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

I had one particular receptionist called Sonia who was incredibly helpful at all times, ensuring I had a happy and comfortable stay and making sure I had everything I needed. She had great customer service skills and was a warm and welcoming individual who always greeted me. I will definitely be returning to this hotel!

Was this review helpful? Yes
Generalmanager45, Manager at Holiday Inn Peterborough West, responded to this review

Dear Dixieregan, Thank you for kind review and highlighting Sonia for her customer care. I know she was delighted to read your comments. Kind regards, Robert Ford General Manager More

Peterborough, United Kingdom
1 review
5 of 5 stars Reviewed June 23, 2014

It's a lovely hotel, amazing customer service especially the night shift staff,in particular, Mel, Murray, Nigel, Micheal & Sterling. They have been really polite, very vibrant, helpful and assistive throughout my stay at the Holiday inn, thank you for making my stay even much more welcome guys. I recommend this hotel for anyone that's thinking to book hotel, you truly... More

Was this review helpful? Yes
Generalmanager45, Manager at Holiday Inn Peterborough West, responded to this review

Dear Abraham H, Thank you for your lovely review. I know the night team will be delighted to receive a mention as they are often the forgotten team. I was delighted to read that their service helped to make your stay an enjoyable one. Best wishes, Robert Ford General Manager More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 15, 2014 via mobile

We had our daughters wedding here and from the early planning through to the big day we couldn't have been treated in a more professionally, thoughtfully and friendly manner, nothing was to much trouble didn't matter how big or small, all the staff were lovely especially Gemma Kirby, Callum Reynolds and mark knight, they even arranged a big screen for... More

Was this review helpful? Yes
Generalmanager45, Manager at Holiday Inn Peterborough West, responded to this review

Dear Kim S, I was delighted to read your review and so pleased that we helped to make your daughter's wedding a memorable occasion. I know that Gemma, Callum and Mark will be encouraged by your kind words and very satisfied to know that they were singled out for their contributions. Best wishes, Robert Ford General Manager More

Owners: What's your side of the story?
If you own or manage Holiday Inn Peterborough West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Holiday Inn Peterborough West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Peterborough West

Address: Thorpe Wood, Peterborough PE3 6SG, England (Formerly Peterborough Moat House)
Phone Number:
Location: United Kingdom > England > Cambridgeshire > Peterborough
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Peterborough West 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Travelocity, IHG, Tingo, BookIt.com, Hotels.com, Agoda, BookingOdigeoWL, Venere and Otel so you can book your Holiday Inn Peterborough West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Peterborough West Hotel Peterborough
Peterborough Holiday Inn

94 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (22)
Viewed
Room/suite (5)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (4)
Viewed
Dining (7)
Viewed
View from room (2)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (73)
Viewed
Hotel & grounds (32)
Viewed
Dining (19)
Viewed
Family/play areas (1)
Viewed
Room/suite (7)
Viewed
Pool/beach area (1)
Viewed
Other (13)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Peterborough #4 Business Hotel in Peterborough #7 Romantic Hotel in Peterborough
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Hotel Peterborough is situated just 2.5miles from the City Centre and the East Coast mainline train station, 5 minutes drive from the A1M and opposite a challenging 18 hole golf course. The Holiday Inn Peterborough West is easily accessible and ideal for both the business and leisure traveller. Our recent refurbishment means huge investment and fantastic new facilities throughout the hotel including air-conditioning wireless internet access and refurbished bedrooms and bathrooms. With 17 modern, air conditioned meeting rooms, fantastic conference and banqueting facilities, Holiday Inn Peterborough West provides outstanding facilities accommodating up to 400 delegates. A visit to our Club Moativation health and fitness club will help to ensure your feeling at your very best throughout the day with a range of excellent facilities including an indoor heated swimming pool, steam room, sauna, jacuzzi, dance studio, fully equipped gymnasium and beauty salon.Another great place to unwind is our restaurant and bar. Friendly & informal, the perfect venue to relax with friends or colleagues. Our restaurant offers an extensive range of dishes to suit all tastes whilst the bar offers light snacks and drinks throughout the day. In compliance with English Law smoking is only permitted in designated smoking areas at this hotel. ... more   less 
Number of rooms
133

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer