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All 30 Peterborough hotels

Holiday Inn Peterborough West

4.0 of 5 Hotel   |   Thorpe Wood, Peterborough PE3 6SG, England (Formerly Peterborough Moat House)
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79%
Ranked #4 of 30 hotels in Peterborough
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
John H Bournemouth, United Kingdom
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299 people have reviewed this hotel

Traveler rating
    114
    120
    43
    14
    8
See reviews for
30
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28
135
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Bournemouth, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I sometimes wonder if any of the people leaving reviews have ever stayed in a hotel before. Based on the reviews I was really looking forward to my stay at this Holiday Inn. It is fair to say that they called me as soon as I had arrived in my room to ask if everything was ok: which is the... More

Was this review helpful? Yes 1
west midlands
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Myself and my colleague always use this hotel whilst staying in Peterborough on business. One of the main reasons being because of the excellent service from all of the staff, in particular the excellent receptionist team. What ever time of day we check in they always offer a warm welcome and no room requests are ever met with an issue.... More

Was this review helpful? Yes
Leicester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Amazing. We have just returned from a weekend stay. The hotel seems to have had a complete personality change. We were welcomed with a smile and the whole stay was like this. I must in particular mention our evening waiter James... Nothing was too much trouble, a real asset to the hotel.

Was this review helpful? Yes
Peterborough, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Club Motivation is a small friendly leisure centre situated within the Hotel, on the many occasions I have been there I have found staff very helpful, especially Marc who seems to be very well qualified in all aspects of the facilities available.

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here as part of a course I was doing through my work. The conference facilities were good with well stocked rooms. And my room was clean and comfortable just what you want when away from home overnight. The staff were always friendly and helpful.

Was this review helpful? Yes
Batheaston, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Nice clean welcoming hotel, excellent helpful staff, who go the extra mile to provide great service, staff went out of their way to provide a special dietary need. An excellent experience, we will use again

Was this review helpful? Yes 1
Peterborough, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

booked into the holiday inn west in peterborough for my anniversary on arrival we had been upgraded and was made to feel very welcome. in our room was free bottles of water x2 a tin of pringles and a bar or chocolate as well as the tea/coffee tray. there were also comfy slippers and a towling robe for each of... More

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Rugby, UK
Top Contributor
99 reviews 99 reviews
35 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a very average hotel. It has a seventies vibe about the place as you pull in, it just doesn't look modern. I was there for work and check in and check out we're ok, and as I was working nights it was fairly quiet. However I had a twin bedded room which I didn't like as I much... More

Was this review helpful? Yes 1
Generalmanager45, Manager at Holiday Inn Peterborough West, responded to this review

Dear Guest, Thank you for your review, your feedback is very helpful. I am pleased we provided a comfortable base for you and we will work hard to become better than average. Kind regards, Robert Ford General Manager More

Leeds, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here last week as working in Peterborough. I arrived to check in and the blond haired receptionist in her 20's was very unwelcoming - She gave me a very frosty welcome. Someone had spelt me surname wrong when booking my reservation and I had a five minute debate with her that the name they had was wrong. No... More

Was this review helpful? Yes
Generalmanager45, Manager at Holiday Inn Peterborough West, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience. I am sorry that we did not demonstrate a more caring welcome to you. I will take the time to discuss your impression with the reception team and do hope you will forgive us this shortfall. Kind regards, Robert Ford General Manager More

Northampton
Top Contributor
55 reviews 55 reviews
30 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed with a party of work colleagues attending an awards ceremony in the hotel, all of my previous visits here have been great with good efficient service, that has prompted me to use other hotels in the group wherever I can. This visit was different, the welcome at reception was non-existent, I was clearly registered by someone who was... More

Was this review helpful? Yes
Generalmanager45, Manager at Holiday Inn Peterborough West, responded to this review

Dear Guest, I am sorry that your recent stay did not measure up to your previous experiences. I will certainly take the time to discuss your observations with the hotel team and we will make efforts to address the points you raise. Kind regards, Robert Ford General Manager More

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Additional Information about Holiday Inn Peterborough West

Address: Thorpe Wood, Peterborough PE3 6SG, England (Formerly Peterborough Moat House)
Phone Number:
Location: United Kingdom > England > Cambridgeshire > Peterborough
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Peterborough West 4*
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Also Known As:
Holiday Inn Peterborough West Hotel Peterborough
Peterborough Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Peterborough #4 Business Hotel in Peterborough #7 Romantic Hotel in Peterborough
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Hotel Peterborough is situated just 2.5miles from the City Centre and the East Coast mainline train station, 5 minutes drive from the A1M and opposite a challenging 18 hole golf course. The Holiday Inn Peterborough West is easily accessible and ideal for both the business and leisure traveller. Our recent refurbishment means huge investment and fantastic new facilities throughout the hotel including air-conditioning wireless internet access and refurbished bedrooms and bathrooms. With 17 modern, air conditioned meeting rooms, fantastic conference and banqueting facilities, Holiday Inn Peterborough West provides outstanding facilities accommodating up to 400 delegates. A visit to our Club Moativation health and fitness club will help to ensure your feeling at your very best throughout the day with a range of excellent facilities including an indoor heated swimming pool, steam room, sauna, jacuzzi, dance studio, fully equipped gymnasium and beauty salon.Another great place to unwind is our restaurant and bar. Friendly & informal, the perfect venue to relax with friends or colleagues. Our restaurant offers an extensive range of dishes to suit all tastes whilst the bar offers light snacks and drinks throughout the day. In compliance with English Law smoking is only permitted in designated smoking areas at this hotel. ... more   less 
Number of rooms
133

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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