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Dragonfly Hotel Peterborough

Thorpe Meadows, Peterborough PE3 6GA, England (Formerly Quality Hotel Peterborough)
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Dragonfly Hotel Peterborough
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Dragonfly Hotel Peterborough
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124 Reviews from our TripAdvisor Community

Traveler rating
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    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Dragonfly Hotel Peterborough
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Heysham, null, United Kingdom
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 11, 2015

Stayed again and another reasonable stay, comfortable beds but sparse pillows, nice surroundings and great for a morning run around the boating lake, breakfast basic and not really varied tbh but hot. Bar food was ok but again basic but then again it's very reasonable...

Was this review helpful? Yes
SNelOpsMgr, Manager at Dragonfly Hotel Peterborough, responded to this review

Dear Chris S, Thank you for your feedback. Upon your next visit please do not hesitate to ask a member of the team for extra pillows. We look forward to welcoming you back soon. Kind Regards, Sven Nel More 

Shoreham-by-Sea, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 10, 2015

We stayed on a Tuesday and Wednesday, had 2 breakfasts and 2 evening meals. All were good, particularly the range of food on offer for breakfast. The evening meals were typical of good pub food. The hotel was comfortable, clean, the room was fine, and the staff friendly and helpful.

Was this review helpful? Yes
SNelOpsMgr, Manager at Dragonfly Hotel Peterborough, responded to this review

Dear shirleysmith22, Thank you very much for your lovely review. I am pleased to hear that you enjoyed your stay with us and particularly that you were happy with our Breakfast Buffet offering. We look forward to welcoming you back to the hotel in the near future. Kind Regards, Sven Nel More 

Huddersfield, United Kingdom
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 18, 2015

A well located hotel that was clean and the staff were very friendly. The hotel was in need of updating and although WIFI was advertised as being throughout the hotel we could never access it from our bedroom and this even after the system had been rebooted on our request. The bedroom was clean and comfortable. The bar and restaurant... More 

Was this review helpful? Yes
SNelOpsMgr, Manager at Dragonfly Hotel Peterborough, responded to this review

Dear Jimdodds, Thank you so much for your honest review. I am pleased that you found our team members friendly and helpful, this will be feedback to everyone, as we constantly look to improve our customer service levels. I am sorry that you had trouble with accessing our wifi, we have had on-going issues with it in the last week... More 

Peterborough, United Kingdom
1 review
5 of 5 stars Reviewed February 8, 2015

6/2/15. My Neice's hen weekend. The rooms were clean, the staff are very friendly and helpful even at 2.30am. The D man (Duncan) was a good sport and was very helpful. I would defiantly return. Highly recommended. Keep up the good work Duncan, Liz, and all the staff. Xxx P.S. food good too. Xx

Was this review helpful? Yes
SNelOpsMgr, Manager at Dragonfly Hotel Peterborough, responded to this review

Dear janinebean2015, Thank you for taking the time to write such a nice review! I am really pleased that you enjoyed your niece's hen party celebrations here with us. I will pass on our high praises to the team particularly Duncan and Liz, who I am sure will be thrilled. We value your positive feedback and very much look forward... More 

Essex, United Kingdom
Reviewer
3 reviews 3 reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 4, 2015

Hotel has a lovely presentation, and everything looks modern and clean. Rooms are nice size, bathrooms are bright and clean. Lovely location and lovely outlook over the lake. Food was very good. Great breakfast as well. Staff are welcoming and helpful. Also stayed here May 2014 and both time we were very pleased with the hotel! Would definitely return, and... More 

Was this review helpful? Yes
SNelOpsMgr, Manager at Dragonfly Hotel Peterborough, responded to this review

Dear Charlotte B, Wow! Thank you so much for such a positive review. We are really pleased that you returned to stay with us again and that everything was to your satisfaction. We pride ourselves on excellent service and high cleanliness standards therefore it's always good to see reviews reflecting this! We hope you had a safe journey home and... More 

County Durham, United Kingdom
1 review
4 of 5 stars Reviewed February 1, 2015

Very friendly and helpful staff (led by Matt) throughout our stay, who could not be faulted and who set a very pleasantly relaxed but professional atmosphere. Delightful outlook over lake and boatclub. Relatively basic breakfast buffet and general furnishings throughout the hotel but comfortable and, relative to price, good value.

Was this review helpful? Yes
SNelOpsMgr, Manager at Dragonfly Hotel Peterborough, responded to this review

Dear dunelm2015, Thank you for your feedback. I will pass on your praises to Matt and the team, who I am sure will be delighted to hear that you enjoyed your stay with us. With regards to our breakfast, we are currently trialling a buffet breakfast, we have enhanced the full offering of non-cooked items and are we likely to... More 

1 review
5 of 5 stars Reviewed February 1, 2015

Had a great stay but the cleaner was banging on the door at 9am and then again at 10! We don't have to leave the room until 12 so don't know why they kept coming in. Other than that we had a good stay here.

Was this review helpful? Yes
SNelOpsMgr, Manager at Dragonfly Hotel Peterborough, responded to this review

Dear 87holiday, Thank you for your feedback. I can only apologise that you were disturbed by the cleaning team, and must let you know that I will be having a meeting with them to discuss why this happened and ensure that it is resolved. Aside from that I am pleased to here that you enjoyed your stay with us and... More 

1 review
5 of 5 stars Reviewed January 27, 2015 via mobile

I stayed here for three nights recently, beautiful location, great value for money. The staff were really friendly and helpful. Laura on reception was very welcoming. on our arrival she made sure we had everything we needed and were comfortable during our stay. Paul (or Steve, or manuel from faulty towers) who seems to work everywhere in the hotel always... More 

Was this review helpful? Yes
SNelOpsMgr, Manager at Dragonfly Hotel Peterborough, responded to this review

Dear Starsandhype, Thank you very much for your review. We are pleased to hear that you enjoyed your time at the hotel. Thank you for your positive feedback, I will ensure that Laura is notified about your feedback regarding her customer service. We value your positive feedback and are thrilled to hear that you found us value for money! We... More 

manhester
2 reviews
5 of 5 stars Reviewed January 27, 2015

I stayed here for three nights through work. On arrival I was greeted by the friendly staff Laura was great and dealt with my request of a room over looking the lovely lake situated at the rear of the hotel. The room was clean and comfortable the best nights sleep I've had in a while. The meal in the evening... More 

Was this review helpful? Yes
SNelOpsMgr, Manager at Dragonfly Hotel Peterborough, responded to this review

Dear ManhesterPol, Thank you for taking the time to provide feedback. I am pleased to hear that your experience at the hotel was to your satisfaction and that you found our rooms a comfortable nights sleep. I will pass on your praises to Laura regarding her levels of customer service. With regards to breakfast, we are currently trialling a buffet... More 

Dublin, Ireland
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed January 25, 2015

Receptionist on check in was totally disinterested - rooms basic and not as clean as I would have expected. Was attending a trade show nearby, staying for 3 nights and therefore was part of a captive audience for the hotel. Hot breakfast was available from 7am - I asked for poached egg - no don't do them - ok fried... More 

Was this review helpful? Yes 1
SNelOpsMgr, Manager at Dragonfly Hotel Peterborough, responded to this review

Dear BfpCom, I am sorry to hear that your stay with us wasn’t up to your expectation. We pride ourselves on a good customer experience from check in to departure and I am sorry you feel we haven’t met this. I have taken the time to discuss the issues raised with each department. Our breakfast has been reduced in price... More 

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