My partner Bernie and I stayed here just a short while ago for a weekend break. Staff were so amazingly helpful and pleasent,the food was fantastic. If I had one "complaint" it would be that the heating in the rooms was up to its max but in all fairness is winter, its Ireland and once you opened a window no...
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What a disappointment!
As a proud member and user of Trip Advisor, I take a lot of pride in my research and I felt so mislead by the praise this hotel received. It was the worse experience I've had in a long time...and I really hate to have to write this awful review, but I owe it to folks to...
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Stayed here for 2 nights, the hotel itself is a 3 star, which is about right, rooms are standard stuff, en suite, tea/ coffee and television. Very clean, bright and comfortable. Downstairs is a bar, bistro and lounge serving food throughout the day. They do have a small gym downstairs which is okay. Breakfast again is a choice of cooked...
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Stayed here on Saturday 28/4/12 for 1 night with wife and 2 kids. Checked in at 1.00 p.m. and receptionist was fast and friendly. Decor in reception and lobby was very fresh and up to date. We had booked a family room and it was on the third floor looking out on the Dunmore Road. Room was large with 2...
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Dear Guest,
Thank you very much for your kind words with regard to your recent stay with us.
I am delighted that you enjoyed the leisure facilities and tthe service that from our team.
We really appreciate your feedback and that you took the time to let us know you had an enjoyable stay.
We look forward to welcoming you...
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Really enjoyed weekend in February in Tower Hotel. I would give it four stars instead of three. Our twin bedroom was very comfortable and seems to have been freshly renovated. It was very modern with a lovely bathroom. The bar food was very good. The breakfast was great and we dined in the dining room on both nights of the...
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Dear Guest,
Thank you very much for your kind words with regard to your recent stay with us.
We really appreciate your feedback and that you took the time to let us know you had an enjoyable stay.
We look forward to welcoming you back to the Tower again in the very near future,
Kind Regards,
Alicia Maguire
General Manager
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Spent three nights here a little while back and wouldn't have a bad word to say about the place. Room was fine, breakfast very good, service excellent and bar/restaurant/lobby area top class. Free WiFi a big bonus too. Special shout-out for Rooms Manager, Sean Byrne, seemed genuinely interested in his guests' experience. Would defintely recommend it and will be returning....
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Dear Guest,
Thank you very much for your kind words with regard to your stay.
I'm delighted that your interaction with Niall, our Rooms Division added to your experience while with us.
Thank you for your comments. We do try out utmost to ensure that our guests enjoy their time with us.
We look forward to welcoming you back to...
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Just back from a two night stay in the Tower. Firstly let me say that the staff we encountered were all unfailingly polite and efficient and are a credit to the hotel. We stayed in a third floor room, which was small but clean. It did face out onto the street though and our sleep was interrupted by what I...
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Dear Guest,
Thank you very much for your feedback. It was great to hear that you found out team to be friendly and polite. We pride ourselves on offering a warm welcome and excellent guest care to our guests.
I’m sorry you found car parking an issue. We have a 90 space car park with complimentary parking for residents. However,...
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We travel to Waterford at least once a year and have stayed in many of it's hotels. The Tower which having been going through an upgrade of rooms for some time is still not finished. My room was drab, gloomy and dirty. The front desk staff are more than happy to accommodate most requests and were happy for two of...
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Dear Guest,
Thank you very much for your feedback. I'm sorry that you did not enjoy all aspects of your time with us. I apologize that your late checkout was not communicated effectively. We are currently reviewing our procedure with regard to late departures. I apologize for the inconvenience that this shortfall on our behalf caused.
Thank you for feedback....
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We stayed here in March with tv offer advertised in January.
The hotel is in a great location in the heart of Waterford City. There was good live music in the hotel bar friday and saturday night. The breakfast was good with great of selection of foods. Bar food was excellant and reasonable priced. The staff were very friendly- especially...
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Dear Guest,
Many thanks for your positive feedback with regards to your recent stay.
It really is great to hear when guests have enjoyed their time with us.
We look forward to welcoming you back the Tower Hotel very soon.
Kind Regards,
Alicia Maguire
General Manager
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We had a wonderful stay at this very nice hotel. Enjoyed the arrangement made for an early check in so we did not need to sit around and wait. Cleaning staff and hotel reception staff were very friendly thanks for a lovely stay.
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