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Gleneagle Hotel

Hotel website
Muckross Road, Killarney, Ireland
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Gleneagle Hotel
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Gleneagle Hotel
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799 reviews from our community

Traveler rating
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    230
    106
    99
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10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Gleneagle Hotel
See the most recent reviews
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2011

This place is great. We stayed in the apartments and there was plenty of space for our family 5 and stills spare bed. Entertainment was top-notch, highlight had to be Sharon Shannon on Wednesday! Loved it, sure to come back.

Was this review helpful? Yes 1
Ireland
Top Contributor
55 reviews 55 reviews
34 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed July 25, 2011

We were so looking forward to our weekend in killarney until we arrived at the hotel. We were given a room that I was so dated it literally was awful. Its hard to explain how it was think of a room in an old house with cheap furniture n forty curtains n net curtains. I really would rather stay in... More 

Was this review helpful? Yes 4
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review

We are disappointed that we failed to reach this member’s expectations. Having taken into account the various comments and ratings it is apparent to us that The Gleneagle was not the appropriate choice of accommodation for this customer and perhaps their expectations were somewhat of a 4 star or 5 star Hotel. Our Breakfast is far from basic I can... More 

Kildare, Ireland
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 24, 2011

Possibly the most run down hotel in Ireland. This hotel is only worth it, if it comes at a good price and if you're on a tight budget. Rooms are tacky and are badly in need of a renovation. Bathroom was disgusting, tiles cracked in places. Bed extremely uncomfortable. Restaurant staff unfriendly. Food is extremely low standard. Cold plates. It... More 

Was this review helpful? Yes 1
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review

I was very sorry to read the comments above by this customer. I am sure that if they had expressed their views to us at the time we would have been able to source a room more to his or her tastes and expectations. The Gleneagle Group has developed over the years stand alone products which offer different experiences in... More 

Letterkenny, Ireland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 20, 2011

After reading all the negative reviews on the Hotel I was worried what we had let ourselves in for, but on arrival all my worries were put aside as we were greated by a very helpful and friendly gentleman called John, he gave us all the information we needed e,g, breakfast time, swimming pool times and kids club information, on... More 

Was this review helpful? Yes 1
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review

On behalf of all the Management & Staff here at the Gleneagle I would like to thank this Trip Advisor Member for taking the time to express such heartfelt gratitude on their visit with us. It is very much appreciated and as mentioned all too often people sadly just tend to post negative comments on this Trip Advisor Forum which... More 

Dublin, Ireland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 18, 2011

It ASTONISHES ME that this hotel has gotton some bad reviews..?!! Myself, hubby & 2 kids (aged 5 & 1 at the time) had an absolute ball at the Gleneagle!!! It was our first time to book there & I must admit, I was a little worried when I seen the bad reviews on here - but I needn't have... More 

Was this review helpful? Yes 2
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review

Dear Trip Advisor Member, Firstly I would like to say that this customers comments have to be my favorite review I’ve ever read on Trip Advisor! It is so honest and direct highlighting everything the Gleneagle has to offer from the Great Staff, Food, Kids Clubs / Teen Clubs, Facilities and Entertainment 7 nights a week with complimentary Cabaret every... More 

meath
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 18, 2011

My girlfriend and I stayed here for two nights, had not seen any of the reviews before booking and this is first time I have written a review, firstly the entrance lobby would not be to my tastes and while only recently renovated looks a bit dated already, we arrived at hotel a bit early about an hour before check-in... More 

Was this review helpful? Yes 1
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review

I would like to thank this Trip Advisor member for taking the time to share their feedback. It is a pleasure to have such useful balanced and honest opinions voiced on this forum. The Gleneagle property has been in business for over 50 years and while we are not as young as we would like to be we are making... More 

Dublin, Ireland
1 review
1 of 5 stars Reviewed July 17, 2011

We stayed as part of the irish dancing association attending the all irelands. We were very disapointed at the rudeness of the staff at the breakfast room and staff at reception were most un-cooperative, at one point we made a simple request for ice to be brought to our room, it duely arrived in the form of half melted ice... More 

Was this review helpful? Yes
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review

I am extremely disappointed for failing to reach this Trip Advisor Member’s expectations during their stay with us for the Irish Dancing. I am quite surprised that you found our Staff to be rude and un-cooperative, this is not something we hear on a regular basis and in fact it is the total opposite of what most people say about... More 

Dublin, Ireland
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 11, 2011

I have just returned from a weekend break and i can defiantly say i will never return! There was 10 of us in total 6 adults and 4 children. upon our arrival we asked a member of staff were we could get a cup of tea, she said dont know and walked away. we asked a dif member of staff... More 

Was this review helpful? Yes
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review

In response to this review we are fully aware of these customers during their stay as the General Manager actually spoke with them regarding some of their relevant issues and had addressed there complaints while they were still here in the Hotel. I am surprised at having read the negative feedback about our staff being unfriendly and rude. By NO... More 

huddersfield
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 10, 2011

this is my second review of this hotel .this was the 5th time we have stayed here in recent years and once again we were totally satisfied . we stayed for 6 nights incorporating the billy morrissey country music weekend. check in was easy and courteous,and we were pleasantly surprised that our usual room with a lovely view of the... More 

Was this review helpful? Yes 1
dublin
Contributor
12 reviews 12 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 9, 2011

stayed at this hotel in july 2011 and found it good qalue for money.the rooms are basic but comfortable.the staff are good,we had breakfast and dinner,and both are lovely.the foyer in the hotel has horrible old carpets,but i must stress the staff are very good.if you go swimming to the pool,bring some swimming caps and some body wash for the... More 

Was this review helpful? Yes
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review

Thank you to this member for their observations and feedback. I would like to mention that the carpets in the Lobby are in fact relatively new, not even a year old yet, maybe just not to this customers taste. We love them, nice & bright and modern…. I wish to agree with this customer and say how wonderful our Team... More 

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