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Pillo Hotel Galway

Headford Point, Headford Road, Galway, Ireland
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Pillo Hotel Galway
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936 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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Derry, United Kingdom
1 review
2 of 5 stars Reviewed 2 days ago NEW

the over the bath shower was very slippery no mat very slow dinner service 1 to2 hours for br 3 courses plenty of storage space for your stuff room was warm enough breakfast okay was at front of hotel still quiet avoid if possible

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Dublin
Level Contributor
83 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Nice hotel outside of the city. Was a comfortable stay in nice modern rooms and comfortable beds. Ate breakfast and lunch there and both were fine. Not outstanding, would probably eat dinner outside hotel next time. Staff were friendly and there was parking under ground

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Dubai, United Arab Emirates
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is located on the edge of a trading estate about a 10 minute walk from the city centre. It looks a bit 80's from the outside and the petrol station in the same building doesn't really help, but once inside it doesn't really matter what the hotel exterior looks like anyway. The bar is nice enough, but as... More 

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Killucan, Westmeath, Ireland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Got upgraded to suite. Very good. Good location and easy to get to. Staff very friendly and efficient. Very clean and late check out. Breakfast good. €7 for taxi into city centre. Didn't use spa or use restaurant

Was this review helpful? Yes 3
San Clemente, United States
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

When approaching the Pillo, you're not sure what to think as it looks a little outdated from the outside. Once inside, it was a pleasant surprise. The 2 front desk employees, inta & David, were very kind & welcoming. Inta spent several minutes going over a map of the area & giving suggestions based on our needs. Once at our... More 

Was this review helpful? Yes 1
Castlebar, Ireland
Level Contributor
84 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Our porter was very nice and quite helpful when he came up to try and fix the air conditioning but unfortunately nothing could be done. The room was average considering the price. We had a few issues with the receptionist with th things from the room to booking a taxi. It was quite frustrating to deal with. The staff weren't... More 

Was this review helpful? Yes 1
PilloHotel, Manager at Pillo Hotel Galway, responded to this review

Dear Chris, Thank you for your feedback regarding your recent stay with us. i would really like to get some more information from you about your experience with us . if you could contact me directly at the hotel i would appreciate it. Looking forward to hearing from you, Mark Cronin Deputy General Manager 091 513200 mark.cronin@pillohotelgalway.com More 

Galway, Ireland
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Twice we have eaten here and both times the service was shockingly bad. Literally left sitting awaiting someone to take give you a menu we had to ask for one! The staff are there but not doing anything. One guy was good once he spotted ya waiting he seems to be the only competent employee. The food is actually not... More 

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PilloHotel, General Manager at Pillo Hotel Galway, responded to this review

Dear Guest, Thank you for your review of our Bar and bar food. I was disappointed to read that you didn't receive the level of service which you should have. Please be assured that this has been addressed with our team in the bar and will be used constructively to enhance our customers experience. On a positive note i was... More 

Mallow, Ireland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently returned from a 3 night stay with my parents at the Pillo. This was our 4th time staying here. As always, the rooms are extremely comfortable, and the breakfast was excellent. All the staff are very friendly and helpful. We had dinner in the Bar on 2 evenings, and really enjoyed it - the menu is varied and the... More 

Was this review helpful? Yes 4
PilloHotel, General Manager at Pillo Hotel Galway, responded to this review

Dear Guest, It was really nice to read such positive feedback from a regular visitor. We are very proud of our team here and to see that reflected in our guest comments is very encouraging. Our kitchen team where delighted to read such a glowing review of our restaurant and food. We look forward to seeing you again before Christmas... More 

Torremolinos
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here this weekend for a night, ridiculously expensive and breakfast wasn't included. Supposed to be a 4 star hotel but no water in the room even. Didn't have to check out till 1pm which was something at least but be aware that if you make a booking on booking.com, you are supposed to be able to cancel with 1... More 

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PilloHotel, Manager at Pillo Hotel Galway, responded to this review

Dear Bernie, Thank you for taking the time to post your feedback regarding your recent stay with us. it was nice to read that you enjoyed your time with us and your comments regarding your accommodation and our staff have been shared with the team. In relation to the cancellation policy applied by Booking.com, this is a third party site... More 

Derry, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Gives what it says. Stayed this week for2 nights and loved it. Couldn't find any faults with it. Great bedroom and bathroom which was set out for a disabled person which I and my wife aren't .The staff were very helpful and one particular barman who doubled as waiter comes in for much praise . He ain't too tall so... More 

Was this review helpful? Yes 2
PilloHotel, General Manager at Pillo Hotel Galway, responded to this review

Dear Mikey, Thank you for your very kind review. It has been shared with all of the team including your lovely barman. We look forward to welcoming you back to the hotel in the near future. Kind Regards, Siobhan Burke General Manager More 

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