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Metro Hotel Dublin Airport

Santry Cross, Ballymun Road, Dublin 11, Ireland
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Metro Hotel Dublin Airport
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509 Reviews from our TripAdvisor Community

Traveler rating
    125
    173
    139
    46
    26
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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South Bend, Indiana
Senior Reviewer
6 reviews 6 reviews
1 of 5 stars Reviewed 6 days ago NEW

This is the worst hotel I have ever stayed in. The bar/restaurant service was incredibly slow and rude. The alarm in the room next to us started going off at 10:15 p.m. even though the room was unoccupied. We called the desk and it took 15 minutes for someone to come shut off the alarm. They apparently just snoozed it... More 

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Cork, Ireland
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We picked this hotel off the Internet and we're bit worried as we hadn't heard about it before. But we had nothing to worry about. The staff were friendly, the hotel was bright and clean. The bedroom was spacious and spotlessly clean. There is secure underground parking. We bought a package with one nights accommodation and 7 nights parking. The... More 

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Thurles, Ireland
2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Dublin Metro Hotel is without doubt, and genuinely with no exaggeration the worst hotel service I have ever experienced. On booking my stay by telephone, I arranged to pay by cash on checking out, but they took my credit card details for security purposes, but assured me the card would not be charged. However, on arrival I was told they... More 

Was this review helpful? Yes
Mark W, General Manager at Metro Hotel Dublin Airport, responded to this review

Dear Andrew, Thank you for taking the time to review your recent stay with us. It's needless to say I am very disappointed to hear about your negative experience. As with most hotels, valid credit card details are required to secure a reservation and the card provided may be pre-authorized on the day of arrival for an amount that corresponds... More 

Glasgow, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in this hotel for 1 night, as we had a flight to catch the following day. We had dinner, bed and breakfast booked through booking.com The evening meal was not included in the price, but very reasonable for 3 people and 2 drinks each. We stayed in the lounge for a couple of drinks afterwards which also had... More 

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Mark W, General Manager at Metro Hotel Dublin Airport, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us. I am delighted Metro Hotel Dublin Airport was perfect for your needs and that you found our rooms clean and spacious and breakfast plentiful. Thank you also for acknowledging our staff for their friendliness and I am glad they looked after you very well. We take... More 

Tavistock, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

We were upgraded to a suite as hotel was overbooked. A nice treat. Breakfast was adequate. Staff exceptional, especially reception. We had an episode with an unexpected alarm call and we were given a complimentary breakfast.

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Mark W, General Manager at Metro Hotel Dublin Airport, responded to this review

Dear DollyMalolly, Thank you kindly for taking the time to share your experience with us. I am glad to hear we managed to meet your needs and that you enjoyed your stay at the Metro Hotel Dublin Airport. Thank you also for acknowledging our staff for their friendliness. We do our utmost to provide an excellent service and I am... More 

Kilkelly
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for a short overnight stay as we were flying from Dublin airport early the next morning. Receptionist was extremely friendly on arrival and check in was prompt. Food in the bar was lovely and the steak is a must have. They also offer a shuttle service to the airport from 4am which is extremely handy.

Was this review helpful? Yes 2
Mark W, General Manager at Metro Hotel Dublin Airport, responded to this review

Dear Guest, Thank you for your kind review. it's needless to say I am delighted to hear you enjoyed your short stay with us and that Metro Hotel Dublin Airport was perfect for your needs. Thank you also for acknowledging our reception staff for their friendliness and I am glad they all looked after you very well. We take pride... More 

Pittsburgh, Pennsylvania
Top Contributor
74 reviews 74 reviews
37 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I wish I had been staying longer at this property, but I was just flying through and needed an overnight before a morning flight. This hotel was clean, spacious, updated, conveniently located, and a pleasant surprise for the price. I loved the room and the amenities, but the "twin" beds are always a downer. This room totally had space for... More 

Was this review helpful? Yes
Mark W, General Manager at Metro Hotel Dublin Airport, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us. I am delighted Metro Hotel Dublin Airport was perfect for your needs and that you found our rooms clean and spacious. Thank you also for acknowledging our staff for their friendliness and I am glad especially Sarah looked after you very well. We take pride in... More 

Modena, Italy
Top Contributor
118 reviews 118 reviews
27 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Fairly modern hotel 10 minute shuttle ride from the airport. Efficiently staffed by predominantly young eastern Europeans eager to please. The room was slightly chilly but possibly preferable for sleeping to one over-heated. The ground floor restaurant offers a fair range of dishes in a comfortable atmosphere.

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Mark W, General Manager at Metro Hotel Dublin Airport, responded to this review

Dear Anglital, Thank you for your kind review. I am delighted to hear you enjoyed your stay with us and found the hotel modern and service efficient. Thank you also for complimenting our staff, we do our utmost to ensure all our guests are well looked after and I am glad you noticed that. It was our pleasure to have... More 

Limerick, Ireland
Contributor
14 reviews 14 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Initial impression was disappointing as the receptionist couldn't find our booking and spent a LONG time trying to work out the reservation system, however after 10 minutes her colleague took over and completely reversed our opinion. From that point on the customer service was brilliant, as an apology for the delay we received a free shuttle ride back to the... More 

Was this review helpful? Yes
Mark W, General Manager at Metro Hotel Dublin Airport, responded to this review

Dear Catherine, Thank you kindly for taking the time to share your experience with us. Please accept my apologies on the issues you experienced with your reservation. I am delighted to hear the second staff member managed to solve the problem and you were able to enjoy your stay with us from that moment onwards. We hope to have the... More 

City of Derry
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Through sporting commitments I have spent the last 18 months frequently staying at Dublin hotels. They are rarely great value but are normally clean, have good wifi, are in good decorative order and provide above average bed linen and bath accruements. A pre- requisite of solo travelling is good wifi, a decent restaurant and the chance to partake of a... More 

Was this review helpful? Yes
Mark W, General Manager at Metro Hotel Dublin Airport, responded to this review

Dear Guest, We really appreciate your feedback and we are grateful for highlighting areas which you feel need improvement. Your observations and opinions are appreciated, as they enable us to assess the standard of our facilities and services and monitor if we are meeting our guest's needs. It's needless to say I am very disappointed we did not meet your... More 

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