Having booked a room for myself, my wife and 5 month old baby, we headed to the hotel with great expectations of a nice, relaxing few days. Having checked in to a lukewarm welcome from the reception staff, I made my way up to my assigned room. Straight away I noticed a quite loud humming noise outside. Peering out, I...
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We have communicated with this guest to apologise for not meeting their expectations while at our hotel.
The instances of the fire alarm activating in the middle of the night, while very annoying, particularly when you have a small baby travelling with you, are very necessary, despite the fact they were deemed to be non emergency, as all alarms do...