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Phoenix Park Hotel

3.0 of 5
38-39 Parkgate Street, Dublin 8, Ireland (Formerly Phoenix Park House)
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Phoenix Park Hotel
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Ranked #131 of 174 Hotels in Dublin
A recent review
4 of 5 stars reviewed 3 days ago
intrepidlady Dublin
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126 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dublin
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed here one night and honestly I was a bit apprenhsive as its a 3* hotel and the reviews are mixed. However, it ticked the boxes for us and provided everything you'd expect from a 3*. The room was small but clean. The staff were helpful and friendly. We didn't have breakfast there as it wasn't... More 

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1 review
1 of 5 stars Reviewed 5 weeks ago via mobile

First landed that night to see they had given away rooms I had booked weeks in advance? Went to room to fit it stinky of cigarettes( my partner suffers from asthma) went back to reception to be told we were in a non smoking which was definitely not!! And the only option was he would spray room with airfresjner as... More 

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Dublin06, Front Office Manager at Phoenix Park Hotel, responded to this review

Dear Maggieiem777, Thank you for leaving us a review, unfortunately it isn't as good as we would have hoped. I can assure you, your room was not "given away" we are continuing our refurbishment and as such some room layout change. I do apologise if a previous guest was smoking in the room, it is virtually impossible to police this... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 6, 2015

I stayed here the night before I flew out on holidays. The hotel is just a 2 minute walk from Heuston Station and is a great alternative place to stay instead of going out and staying by the airport. First off it is cheaper than the airport hotels and it is in a much quieter location. The airport shuttle bus... More 

Was this review helpful? Yes 1
Dublin06, Front Office Manager at Phoenix Park Hotel, responded to this review

Dear iheartbadgers, Thank you for taking the time to leave us a nice review, we appreciate it! Kind Regards Reception :) More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 6, 2015

Staff is OK. Rooma are basic; good for business travellers. Service is good. I liked the breakfast; tasty omelette, strong coffee. Location is great, 5-minute walk to the main station. Wi-fi is free but weak - dead at the upper level.

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Dublin06, Manager at Phoenix Park Hotel, responded to this review

Dear Ankara_TR, Thank you for taking the time to leave us a review. I'm delighted you liked our breakfast, we do pride ourselves on our breakfast menu and our Premium Bewleys coffee. We are working on boosting our wifi and hope to have this rectified before the summer. We look forward to seeing you again soon! Kind Regards Emer More 

Hessle
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed February 20, 2015

Delightful and helpful staff. Excellent breakfast. Room had TV, + soaps and shampoo. But... not enough plugs in room, no proper heating ( electric heater provided), no hot water before 7a.m., chair broken in room, cracked bathroom sink. It was cheap, and cheap for a reason. On balance though, I would stay there again, just not recommend it to my... More 

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Dublin06, Front Office Manager at Phoenix Park Hotel, responded to this review

Dear NigelP We appreciate you taking the time to leave us a review, we apologise if the room was not comfortable, I see you were in one of our rooms we are currently upgrading. I am glad our staff were friendly and helpful and we hope all refurbishment will be complete when you (hopefully) return and stay with us again.... More 

Rutland
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 18, 2015

The view as you travel up to this hotel is not brilliant and doesn't resemble the photos on it's website. The room was basic and smelled of damp and smoke even thought it was a no smoking room. Breakfast was ok but service left quite a lot to be desired and the waitress required training in social skills. Other staff... More 

Was this review helpful? Yes 1
Dublin06, Guest Relations Manager at Phoenix Park Hotel, responded to this review

Dear Senior Contributor, Thank you for taking the time to leave us a review, I apologise if our waitress was not very polite, the lady in question is no longer a member of staff as she decided to go home. We do hope you will visit Dublin again and allow us the opportunity to prove we are a very friendly... More 

Belfast, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 9, 2015

Just back from a two day stay,we were the only two people in the hotel. The hotel is a good location for exploring on foot or by local bus/luas tram.The receptionist was very helpful and knowledgeable, she was also a one man band, as she manned reception, canteen,bar and was chef.There was a blue information folder in our room, but... More 

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Dublin06, Public Relations Manager at Phoenix Park Hotel, responded to this review

Dear Badgerspurs, Thank you for leaving us a review, unfortunately we were experiencing staffing issues and one of our receptionists (with chef experience) had to step in. I do apologise if you did not enjoy our breakfast, we pride ourselves on our menu. I do hope you brought it to our attention during your stay? we hope you will visit... More 

Top Contributor
51 reviews 51 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 1, 2014

We were a little concerned as to what we'd let ourselves in for when arriving here after reading all the bad reviews..! However we needn't have worried. My friend and I stayed for one night on Saturday and it was perfect for us. We paid £54 euros for a twin room which we thought was good value. The location is... More 

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Dublin06, Manager at Phoenix Park Hotel, responded to this review

Dear WSMgirly, Thank you for taking the time to leave us a review, many people only feel the need to review a hotel if the service is poor. We are delighted you enjoyed your stay with us and hope you will visit us again soon. I Promise we will have a kettle in your room! Kind Regards Emer More 

Ireland
Top Contributor
75 reviews 75 reviews
22 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed November 25, 2014

Stayed in the hotel for 2 nights. I asked to stay in one of the upgraded rooms - I wouldn't have liked to have seen the others! Don't get me wrong it was acceptable but basic. There was no rail in the wardrobe. The bed wasn't that comfortable but it was spotlessly clean. The shower was blocked but when I... More 

Was this review helpful? Yes 1
Dublin06, Manager at Phoenix Park Hotel, responded to this review

Dear Caoimdee, Thank you taking the time to leave us a review. We are currently still refurbishing the hotel, I hope this was not too inconvenient for you. I am glad Liam was helpful and I hope the rest of our staff were just as good. We hope to see you in Dublin again soon! Kind Regards Emer More 

1 review
3 of 5 stars Reviewed November 24, 2014

I stayed here for the weekend with friends. Average hotel and location is good as It is close to the luas which goes into the city. For the price we paid for a city location it was ok. The lady at reception was friendly and had a room for us when we arrived at 11am even though check in doesn't... More 

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Dublin06, Front Office Manager at Phoenix Park Hotel, responded to this review

Dear hols 1990, Thank you for leaving us a review, I apologise if you had problems with your bathroom, the council were working outside and it affected our building. I am glad however that reception accommodated you with an early check in on your early arrival, The room you kept your bag in is our storage room, we offer free... More 

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