Stayed for seven nights in what is known as the Grand Lady of Dublin. The hotel is beautiful but, the staff and service needs to improve. Before leaving for Dublin I contacted Marriott and requested a non-connecting room and early check-in. Upon arriving we waited hours for a room and had a connecting room. I did mention this to the... more

This was a five night stay paid for with Marriott Award Points and the purpose of the trip was a short vacation. This historic hotel was built in 1824 and was recently totally remodeled and updated. It is an attractive property and our room was very nice with a comfortable bed, a bathroom with twin sinks, and a flat screen... more

A group of us booked a table for Afternoon tea in the Lord Mayors Lounge. (7 of us). When we arrived we had been given a large table and a small table added on at the end. The chairs were a mix of comfy ones and then upright ones which meant that those sitting on these chairs were much higher... more

I cannot begin to describe the horrific experience my friends and I had when we went to the Shelbourne for tea. We should have been clued off at the very beginning when we waited almost 15 minutes just to make our reservation. (We were staying at the Ritz Carlton outside of Dublin, and our concierge tried calling 3 or 4... more

My husband and I had an overnight in the Shelbourne on the 7th Nov, I booked through Priceline so got the room for £113. The room was clean, the bed super comfy and massive, and we didn't hear a peep through the night either. The check-in did take longer than I would expect at a 5 star hotel, only one... more

I was traveling with two children and we found the staff at the Shelbourne Hotel to be very friendly. On our second night, the hotel upgraded our room to a beautiful suite. The rooms were very clean with very comfortable beds and good water pressure in the bathroom. We enjoyed the beautiful lounge one evening while family came to visit.... more

While the hotel is well located, there was absolutely no service during our 3 night stay and the staff couldn't care less. When we first arrived we had to wait 45 minutes for someone to even give us a menu in the lounge and this was after complaining 3 times. This set the stage for the level of service we... more

My husband and I live in Europe so we went to Dublin for a quick getaway. We used Marriott point to book a night at the Shelbourne. We arrived in the evening, took the Aircoach bus to the Kildare stop and walked about 1/2 a block to the hotel. We were immediately greeted by a very friendly lady at the... more

Despite a nightmare getting to The Shelbourne from the airport in the middle of the Dublin marathon, we had a wonderful time on this birthday/wedding anniversary trip. Our room had a nice view of the far corner of St. Stephen's Green, a comfortable bed, a large bathroom and a nice surprise left for us on our first night to celebrate... more