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Silver Springs Moran Hotel

Dublin Road | Tivoli, Cork, Ireland
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Silver Springs Moran Hotel
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Ranked #20 of 24 Hotels in Cork
A recent review
3 of 5 stars reviewed 5 days ago
Bear2511 Cork, Ireland
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588 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cork, Ireland
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Visit this establishment regularly for working lunch & finally have decided enough is enough. The good food is totally overshadowed by the hit & miss service. Lunch time is too short to take the trip which depending on who is working can totally change the outcome of your visit. This is a pity as the food is actually quite good.

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Juan Pablo T, Front Office Manager at Silver Springs Moran Hotel, responded to this review

Dear Bear2511, Thank you very much for your review. I am terribly sorry for the poor service you received on recent visits. Here at the Silver Springs Hotel we always strive to provide excellent service consistently throughout each department of our hotel, and I can only apologise if this was not reflected during your last few meals at our Lounge... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Visited for a drink. Charged €5.40 for 2 glasses of fizzy drink. Outside of hotel needs serious work. (Weeding, a good power hose & serious painting). Reception was empty upon arrival. Man in red shirt at bar had a shabby uniform which was very unappealing. Young fella behind the bar left doing all the work ( Lucky for the hotel... More 

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Juan Pablo T, Front Office Manager at Silver Springs Moran Hotel, responded to this review

Dear Aoife, Thank you very much for your feedback. I am terribly disappointed to have read your comments. The level of service friendliness and efficiency are and always have been some of The Sillver Springs most valued assets; however this was not the case during your recent experience, hence we very much welcome your type of feedback to ensure that... More 

Delvin, Westmeath, Ireland
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Recently stayed here and room was fabulous not a great view but when the rooms perfect you don't care!! The products in the bathroom were absolutely amazing would love to know if I could purchase myself? Pool was away from hotel and was very standard and dated wasn't keen at all to be honest. Restaurant was lovely and honestly would... More 

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Juan Pablo T, Front Office Manager at Silver Springs Moran Hotel, responded to this review

Dear Jenny L, Thank you very much for such lovely review in relation to your recent stay. We are delighted that you enjoyed your stay and I especially thank you for your great comments about our staff and the great service they provided. We look forward to welcoming you back again, and please do not hesitate to contact me directly... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed at the hotel for a one night, as our friends were getting married in a nearby hotel. All in all a very good hotel. The staff really make it. They are very attentive but not intrusive. As we flew in to Cork in the morning we required an early check in so we could get ready. From the start... More 

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Juan Pablo T, Front Office Manager at Silver Springs Moran Hotel, responded to this review

Dear Liam O, Thank you very much for your wonderful review. It gives us great pride to read comments such as yours, especially when they praise our staff and the great work and service they consistently provide. We look forward to welcoming you back again soon. Yours sincerely, Juan Pablo Trossero Front Office Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for two nights and couldn't have asked for more. Very child friendly and safe.food was delicious in the bar and restaurant. Bar had a good atmosphere at night and staff were very friendly..had a great weekend

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Juan Pablo T, Front Office Manager at Silver Springs Moran Hotel, responded to this review

Dear Jodie, Thank you very much for taking the time to write such lovely review. We are delighted that you and your family enjoyed your stay. In recent years we have added several facility to enhance the experience of the many families that visit us each year. The kids play ground and the indoor kids room have been received with... More 

kill co. kildare
Contributor
16 reviews 16 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We recently re-visited this hotel as a group and were disappointed on many fronts. I have fond memories of this hotel as far back as the 1980s and was looking forward to our stay. On arrival there was no warm welcome as we were used to, the room was clean yet looked a little tired. We had booked for dinner... More 

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Juan Pablo T, Front Office Manager at Silver Springs Moran Hotel, responded to this review

Dear 1ageingtraveller, Thank you very much for taking the time to review your recent stay. I am terribly sorry that we did no meet your expectations, following your previous visit. I would love to have the opportunity to discuss the issues you raised in more detail, and hopefully have the chance to regain your trust in our brand. I can... More 

Dublin, Ireland
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had a flying visit at this hotel. Upon entering the lobby sets high expectations - but those will drop once you leave it. The lifts take ages, the rooms were ridiculously hot (lots of money to be saved there not heating the rooms to a Sauna level) and need definite updating, along with remotes for the TV that actually work.... More 

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Juan Pablo T, Front Office Manager at Silver Springs Moran Hotel, responded to this review

Dear Maimie15, Thank you very much for taking the time to write a review in relation to your recent stay. I am sorry that your stay was not entirely to your satisfaction; I have read in detail the issues you raised, in particular the ones with regards to the breakfast, and I have personally address them with the relevant parties,... More 

Dundalk, Ireland
Contributor
19 reviews 19 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here primarily for location & not disappointed. Very clean, good facilities & very close to the city centre. Have recommended to friends staying over the Easter weekend! Enjoyed a nice dinner and drinks which were reasonably priced. Would stay here again.

Was this review helpful? Yes 1
Cork, Ireland
Contributor
13 reviews 13 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Last month I attended a dinner and several meetings at the hotel. The operations were excellent. I feel an investment in the hotel is now necessary.I must make a special mention of a manager, Vincent , who exceeded all our expectations and nothing was too much trouble for him. We need more people like him in the service industry.

Was this review helpful? Yes 1
Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Ill start by saying its a lovely hotel very modern and clean. Breakfast was lovely and the staff where very efficient. But when we got to are room we noticed a loud noise i thought someone left the extractor fan on in the toilet Nope, The Kitchen's and heating Fans where directly out side are room window. so we thought... More 

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