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All 8 Ennis hotels

West County Hotel

3.0 of 5 Hotel   |   Clare Road, Ennis, Ireland
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West County Hotel
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Ranked #6 of 8 hotels in Ennis
A recent review
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275 people have reviewed this hotel

Traveler rating
    54
    96
    57
    40
    28
See reviews for
103
68
5
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Tralee, Ireland
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Spent 5 nights in the West County & will never again darken the door of this hotel. Gave €287 for B+B...horrendous experience. Room very basic. Corridors reeked of paint and bleach. Children of non-guests were allowed wander the corridors-on one night there was a group of "tweenies" playing a soccer match with a pingpong ball on the 2nd floor! By... More

Was this review helpful? Yes
Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel with my family for 2 nights. The food is of very poor quality and requires improvement asap. Chef is of poor quality = poor quality food. Restaurant staff are very nice and polite. The polish girl working within the leisure centre recieves particular interest in this review due to her exceptional quality of "rudeness", the... More

Was this review helpful? Yes 4
SineadCusack, Marketing Assistant at West County Hotel, responded to this review

Dear James r Firstly I would like to thank you for taking the time out to send us your feedback. It is only through such feedback from our guests that we endeavour to improve and maintain on our standards and practices within the hotel. Secondly I would like to apologise for your obvious disappointment following your recent stay with us... More

Dublin, Ireland
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for 3 nights.....think it's time the Brennan's are brought back...had a meal in one of the resturant's ordered Chicken Maryland to be handed a southern fried Brest of chicken on a pile of mash with a rasher on top....chef obviously doesn't know what chicken Maryland is.....on another occasion had a meal in Boru's Bar meal... More

Was this review helpful? Yes 5
SineadCusack, Marketing Assistant at West County Hotel, responded to this review

Dear Mooney68 I am disappointed to read of your recent stay with us and I am sorry that the hotel did not meet your expectations. However I would like to thank you for taking the time out to leave us your review. We appreciate all feedback from our guests, both good and bad, as it offers us the opportunity to... More

tipperary
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed on Sat Mar 22nd.We couldn't fault a thing from the moment we were checked in by Michelle.The rooms were spotlessly clean,staff very friendly.We ate in the restaurant Sat night and the food was beautiful.There was music in the bar that night which meant we didn't have to leave the hotel.We got great value for our money

Was this review helpful? Yes 1
SineadCusack, Marketing Assistant at West County Hotel, responded to this review

Dear Carol O It is lovely to read of your recent stay with us. I am delighted that you and your friends enjoyed your stay and found our staff to be friendly. It is lovely to read that you enjoyed dining in the hotel and I am glad you made the most of the great live music we have in... More

tuam
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 9, 2014

I have just stayed at the West County for one night after seeing it on the TV recently. I was checked in by Michelle who was very efficient and friendly, even though the place was very busy with a darts convention, it didn't bother me, which was a good start. I was travelling alone so didn't get to use the... More

Was this review helpful? Yes
SineadCusack, Marketing Assistant at West County Hotel, responded to this review

Dear Marymcbride Thank you for taking the time out to review your recent stay with us. I am delighted to read of your experience in Treacys West County. Thank you for your lovely comments about our staff. We are quite lucky to have a staff that value customer service very highly and going the extra mile is second nature to... More

Cork, Ireland
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 5, 2014 via mobile

We stayed for the first weekend of march it was an absolute disgrace we were at a rings competition staff were thick ignorant especially the bar staff the glasses were very dirty and when I asked for a clean glass they were hesitant giving it to me.. I asked the receptionist could I get a sandwich at 2 am and... More

Was this review helpful? Yes 3
SineadCusack, Marketing Assistant at West County Hotel, responded to this review

Dear Laurabull14 I am both alarmed and disappointed to read of your recent stay with us but I would like to thank you for taking time out to leave us your review. Feedback both good and bad is invaluable to us as we continually strive to maintain and improve on our standards and practices. It is very surprising to read... More

Belfast
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 3, 2014

I stayed here for work for one night. When booking the receptionist warned me that it was super busy and full of families due to an event they were hosting. It was really busy and full of children but I had a great stay. The food was great, staff were very friendly and the bedrooms where warm, clean and cosy.... More

Was this review helpful? Yes
SineadCusack, Marketing Assistant at West County Hotel, responded to this review

Dear Puddle7soup Thank you for taking the time out to review your recent stay with us. We value every opportunity we get to receive feedback directly from our guests. I am delighted to read that you enjoyed your recent stay and that you found our staff to be friendly. I am also happy that you found our rooms to be... More

Tipperary, Ireland
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2014

We really enjoyed our stay, the staff were excellent, especially the girls on reception, I had injured my foot and the desk staff did everything possible to make our stay comfortable as possible. Food was great, would recommend this place, I will definitely be back.

Was this review helpful? Yes 2
SineadCusack, Marketing Assistant at West County Hotel, responded to this review

Dear Maz0009 I am delighted to read that you enjoyed your recent stay with us. I am glad that you found our staff to be friendly and helpful, we are always working to maintain and build on our levels of customer service. Thank you for taking the time out to leave us your review, we look forward to welcoming you... More

Ennis, Ireland
Contributor
13 reviews 13 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 12, 2014

Stayed at the hotel rather than drive after a family event. Not a place I'd use again if given the choice. Had a long walk to the room, and could smell the paint fumes in the coridor. The room itself was large, but cold, the room door didn't close automatically, which is a security concern. When I say the room... More

Was this review helpful? Yes 3
SineadCusack, Marketing Assistant at West County Hotel, responded to this review

Dear Danny W I am sorry to read of your disappointment after your recent stay with us and must firstly thank you for posting a review. Although we are experiencing some very diverse and extreme weather at the moment it is not acceptable for any room in the hotel to be cold. We aim to maintain a level of heat... More

Dublin
Senior Contributor
46 reviews 46 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 8, 2014

Colleagues and I used the West County for a recent business meeting. I wasn't involved in booking so can't comment on that process. It was selected on the basis that it was convenient to the motorway (M18) but it's not clearly signposted when you leave the motorway. If you blinked, you'd drive by it. The foyer looks quite modern but... More

Was this review helpful? Yes 3
SineadCusack, Marketing Assistant at West County Hotel, responded to this review

Dear Uranus7 Thank you for taking the time out to review your recent time with us. We are always grateful to receive such honest and direct feedback from our guests, which allows us to maintain and improve on the standards within the hotel. I am firstly delighted that you found our staff to be friendly and polite. It is unusual... More

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Additional Information about West County Hotel

Also Known As:
Best Western Ennis
Address: Clare Road, Ennis, Ireland
Location: Ireland > Province of Munster > County Clare > Ennis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 hotels in Ennis
Price Range (Based on Average Rates): $
Hotel Class:3 star — West County Hotel 3*
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