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All 4 Hamilton hotels

Holiday Inn Express Hamilton

3.0 of 5 Hotel   |   Keith Street, Hamilton ML3 7BL, Scotland
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Ranked #2 of 4 Hotels in Hamilton
A recent review
4 of 5 stars reviewed 2 days ago
Viewlander Edinburgh, United Kingdom
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299 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edinburgh, United Kingdom
Top Contributor
324 reviews 324 reviews
41 hotel reviews
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

As with all Express hotels it's a standard offering but as usual the staff make it and the folks here were well up to the usual excellent HIE standard. Paring can be challenging at busy times but on the other hand there is a lot of entertainment on site. Room was a bit tired - sofa bed quite stained and... More

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MAH2O, Manager at Holiday Inn Express Hamilton, responded to this review

Dear Viewlander, Thank you for taking the time to review Holiday Inn Express, Hamilton and specifically thank you for your generous words about the staff. As a team we take pride in offering the best of service and try where ever possible to exceed the guest’s expectations. I am disappointed that the accommodation on this instance has let the hotel... More

Dundee, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great location with large asda, cinema, boots, next, jd sports and several food outlets all within walking distance. Breakfast was average, I've had better in other holiday inn express before. Tv in room was from the 80s :-) In general a good location and an ok hotel at a reasonable price.

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MAH2O, Manager at Holiday Inn Express Hamilton, responded to this review

Dear Kevin H Thank you for taking the time to review Holiday Inn Express, Hamilton and thank you for your kind words about the location. We agree that having so many facilities on the door step such as, cinema, restaurants and Country Park is a bonus. I am sorry however that you found the breakfast to be below par compared... More

Glasgow, Scotland, United Kingdom
Top Contributor
53 reviews 53 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Mt wife and I stayed overnight 21 November 2014 Warm Welcome on arrival by Mark who did everything to make our stay comfortable He has a pleasant personality and excels himself to welcome you Freshly prepared room and a good mattress (thanks) Limited choice of cooked breakfast but enough to start the day Pleasant staff who constantly replenished the servery

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belfast
Contributor
11 reviews 11 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

STayed here as part of a large group we where made welcome .. rooms just ok nothing very notable . Bathroom was spotless... breakfast was fine .. cinema and shops very close by some good resturants aswell ...this is good for there is no resturant in the hotel but they letu order in which i thought was a great idea... More

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MAH2O, Manager at Holiday Inn Express Hamilton, responded to this review

Hello Kerry Belfast Thank you for choosing Holiday Inn Express, Hamilton and taking the time to review us. The hotel is in an excellent location with a multitude of shops, restaurants and a cinema within walking distance as well as free parking, so I'm glad your stay was enjoyed by all. As you mentioned we do allow takeaway to be... More

Edinburgh, Scotland, United Kingdom
Top Contributor
85 reviews 85 reviews
85 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this Holiday Inn Express again for one night back in September. Arriving late at night there was lots of space available in the car park as only the cinema was open and the restaurants were winding down for the night. Parking is free although it is shared with the retail/leisure park which is below the hotel and... More

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MAH2O, Manager at Holiday Inn Express Hamilton, responded to this review

Hello Chris M. Thank you once again for choosing to stay at Holiday Inn Express, Hamilton and taking the time to review us. I am glad that you were able to find a space in the car park without too much pain, being part of the retail complex and sharing a car park has it's challenges, but thankfully it is... More

Inverness, United Kingdom
Contributor
18 reviews 18 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

room spacious but bland and lacking in any warmth, basic, clean, but nothing special. really odd arrangements for the bathroom door/shower....the bathroom door doubles as the toilet door. all a bit strange and not ideal if half asleep any heading to the bathroom! Breakfast was disappointing, and basic. not the best start to a long day

Was this review helpful? Yes
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review

Thank you for the feedback on your stay with us earlier in the year. The hotel does aim to provide a comfortable stay for all of our guests which is then given warmth and personality by the staff, so apologies if your time with was not as enjoyable as it could have been. The bathroom door design is used in... More

UK
Top Contributor
66 reviews 66 reviews
18 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great location, not too far from the M6 and therefore a good stop on the way to/from Scotland. Excellent value for money. Free wifi. Located adjacent to a retail park so there are restaurants and a cinema within easy reach - Frankie and Bennys / Chiquito etc. Car parking is on the retail centre car park. Plenty of space and... More

Was this review helpful? Yes 1
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review

Thank you DT for the feedback on your stay with us - you have certainly covered many of the points which our guests look for, including our handy location and the wide dining choice that there is in walking distance of the hotel. In terms of petrol stations, there are a number up at Bothwell Road, without having to go... More

Essex united kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is a fantastic hotel customer service is fantastic we was visiting friends hotel near all amenities and cinema so lovely best hotel by far for wheelchairs fantastic space.The staff couldn't have been nicer .WOuld defiantly recommend to all .This hotel is suitable for any trip.

Was this review helpful? Yes 1
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review

Thank you Tazzy for the feedback on your stay with us - it is especially good to read that you found the accessible room to be so good, as we like to think they are nice and spacious and well laid out. Our team also do get a buzz to know that people have enjoyed the service they have delivered,... More

Walsall, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here a week ago as my partner had a meeting on the retail park the following day. The reception staff were friendly and helpful and provided me with a 1pm checkout so I could stay in the room whilst my partner was at the meeting. The breakfast was average but there was enough food to make sure no... More

Was this review helpful? Yes 1
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review

Thank you Helen for the comments on your recent stay with us - it is good to know that you enjoyed your time with us, and that we were able to look after you so well. Hopefully your partner will have to bring you back up to see us again for another meeting! Look forward to seeing you then, Mark... More

Glasgow, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel was filthy, and run down. Please see the posted photos. I have never been so glad so get away and return home to change and have a warm shower. I certainly couldn't use the shower in this hotel. The room had a nasty uncomfortable bed that in my estimation was fit only for a skip. Prepare to be... More

Was this review helpful? Yes
GMHamilton, General Manager at Holiday Inn Express Hamilton, responded to this review

Thank you Fi for taking the time to provide us with feedback on your recent stay with us. The condition of the room obviously gives us some work to do with Jacqui and the rest of her housekeeping team, and my apologies to you for this as it is certainly not what we aim to provide and I will have... More

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Additional Information about Holiday Inn Express Hamilton

Address: Keith Street, Hamilton ML3 7BL, Scotland
Phone Number:
Location: United Kingdom > Scotland > South Lanarkshire > Hamilton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Hamilton 3*
Number of rooms: 104
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Also Known As:
Holiday Inn Express Hamilton Hotel Hamilton
Holiday Inn Hamilton
Holiday Inn Express Hamilton Scotland

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