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Carlton Hotel Prestwick

Certificate of Excellence
187 Ayr Road, Prestwick KA9 1TP, Scotland
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Carlton Hotel Prestwick
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Carlton Hotel Prestwick
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398 reviews from our community

Traveler rating
    250
    109
    24
    10
    5
See reviews for
64
185
13
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Glasgow
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Booked recently via voucher website for a high tea offer & can't praise this hotel highly enough. All staff friendly, helpful & excellent service, something a lot of large chain hotels could learn from. Staff check everything is ok with either food or room & do it in a manner that they care about your response & not just because... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We went with friends for an overnight stay with dinner the rooms were both clean and spacious this was Tobermory expected as my wife and myself had stayed here before the dinner was lovely and the breakfast was also first class we will be back

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed Sunday for one night with my mum. We were given a twin room which consisted of two bedrooms with two double beds. Exceptionally spacious and nicely decorated. We had a two course meal in Logan's bar which was a varied menu with decent choices I had the fish and chips which I am pleased to say was fresh and... More 

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Glasgow, United Kingdom
Top Contributor
86 reviews 86 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Attended a boy band tribute night in which my nephew was taking part and dinner was included in the package. First impressions count and the hotel is classy from the outside and classy on the inside. I didn't see the rooms however my nephew was staying over and informed me they were excellent. The function was packed and you are... More 

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Ayr, United Kingdom
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Was at Carlton for Xmas party night , meal was very good ,drinks reasonable priced considering it was a hotel entertainment was fantastic , staff very helpful and friendly, we also stayed the night in hotel rooms were modern clean and well laid out , well done to all

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Ayr, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

This has got to be one of the best places for a Family Sunday Lunch or Dinner. The car very is simply delicious with a good variety of veggies to choose from. Staff are friendly and the atmosphere is great.... wld recommend that you book to avoid disappointment as it gets very busy x

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Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our 2nd stay and again we felt it was very good value (Sunday Saver). We had room No 221 which was at the back of the hotel. It was well decorated with quality furnishings and spotlessly clean. It was a DBB stay and all meals were excellent, we will definitely visit again.

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2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

We went for Mother's Day meal which was very disappointing! Poor service, batman swearing while my children were there! Sent an email to complain and never heard back which I accepted to. Nothing on menu for my husband to eat

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Ayrshire
Contributor
11 reviews 11 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Interior of hotel is nice, but it is on a very busy and noisy road. This would not be my first choice in Prestwick if you are looking for a little peace, quiet and some relaxation. Would be ok if you simply need a room for the night.

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RADGroupHotelManager, Manager at Carlton Hotel Prestwick, responded to this review

Thank you for your review with regards to your recent stay at The Carlton Hotel. Whilst we are pleased that you believe the interior of the hotel is nice, we are dissapointed with regards to your specific comments on the Hotels location. Although situated next to Ayr Road, the Hotel is set back on grounds with a large lawn at... More 

Glasgow, United Kingdom
Top Contributor
100 reviews 100 reviews
6 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here a few months ago on a DBB deal and would have had a really excellent stay apart from being wakened up before 7am by bin men taking the rubbish and bottles away as well as early morning beer deliveries. We stayed in an executive room which was modern and spacious. The hotel itself is very modern and the... More 

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RADGroupHotelManager, Manager at Carlton Hotel Prestwick, responded to this review

Thank you for your comments and we are delighted that you found our staff helpful and the food really tasty! With regards to your comments on the early morning noise, we can confirm that over the months since your visit, we have been working with our suppliers and business partners to ensure that our deliveries and uplifts are kept to... More 

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