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Western House Hotel

#5 of 21 Hotels in Ayr
Certificate of Excellence
Hotel website
Craigie Road, Ayr KA8 0HA, Scotland
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Winter DBB from £109
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Western House Hotel
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552 Reviews from our TripAdvisor Community

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Dunfermline
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Another most enjoyable and relaxing overnight stay here ... what more can I say. Staff are always very helpful and attentive plus the surroundings are superbly well maintained , just sublime !! Excellent value for money to , I do hope to be able to stay in the main building some time as I'm sure that climbing the staircase to... More 

Helpful?
Thank Brian W
WesternHouse014, General Manager at Western House Hotel, responded to this review

Good afternoon Brian W. Thank you for the fantastic review. I'm really pleased to see that you enjoy your visits to Western House Hotel and appreciate the staff, surroundings and service provided. Let us see what we can do and hopefully we can get you into an Executive Room, with our compliments on your next stay, so that you can... More 

1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed here for one night for a family wedding. The hotel was nice and the staff were very welcoming. However, the food let the hotel down a little as the menu said the main course was chicken with haggis but when the meal arrived it was just chicken with no haggis at all. The soup was lovely but I... More 

Helpful?
Thank Lauramchu
WesternHouse014, General Manager at Western House Hotel, responded to this review

Good afternoon LauraMcHu Thank you for taking the time to contact us regarding your recent stay and wedding that you attended here at Western House Hotel. Firstly I would like to apologise for the menu, This was a mistake on the printed menu and we completely accept that this has effected your experience. As for the girl with a pony... More 

Cumbernauld
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I are just back from a 2 day break at the Western House Hotel. We were very impressed by how courteous the staff were, and how impressive the service was, from the maids to reception to bar staff and in the restaurant. Which leads us onto the food, which was excellent. This was one of the best... More 

Helpful?
Thank robbbo2
WesternHouse014, General Manager at Western House Hotel, responded to this review

Good afternoon Robbbo2 Its brilliant to read about your experience here at Western House Hotel. I am pleased to see the team looked after you and met your every need. Chef is also pleased to see that the food was a particular highlight of your stay, We look forward to seeing you on your return. Kind regards, Gary White Hotel... More 

Hertford
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Visited for a wedding reception. The food for the wedding breakfast was faultless. Everything was cooked beautifully, the service was excellent and staff were attentive. The setting and surroundings of the hotel are beautiful and right next to the racecourse. Will definitely visit in the summer.

Helpful?
Thank SJBaked
WesternHouse014, General Manager at Western House Hotel, responded to this review

Good morning SJBaked Thank you for taking the time to post a review on your visit to Western House Hotel. It's great to read that you enjoyed the wedding and all aspects of your stay. I'm pleased that our team looked after you and that you are looking to come back and visit us in the Summer, where we look... More 

Irvine, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

just returned from this fabulous hotel all staff down to earth and very helpful .food fantastic value .breakfast in particular served by friendly staff fresh and piping hot . coffee tea fresh juices toast as much as you need. fabulous choice on menus for both dinner and breakfast .everywhere spotless .will be back very soon thanks to all .

Helpful?
Thank Alexander g
WesternHouse014, Front Office Manager at Western House Hotel, responded to this review

Dear Alexander g, Thank you for taking the time to submit such wonderful feedback. I am delighted to read that the staff looked after you and that the food was to your liking; we as a team strive to deliver excellent customer service and I am pleased to see the efforts of the whole team reflected in your review, I... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here on Wed 27th Jan 2016 for my birthday. We had a lovely time and meal. We stayed in the main house room 112, the room was immaculate & cosy. At night we had a 3 course meal in the restraunt was delicious and also included 2 glasses of wine. Staff were very helpful and cant wait to... More 

Helpful?
Thank Gemma2791
WesternHouse014, General Manager at Western House Hotel, responded to this review

Good morning Gemma 2791 Thank you very much for the fantastic review. Its great to see that you enjoyed the quality of the food and your bedroom. I'm pleased the team looked after you and we look forward to seeing you over the next year, prior to your big day. Kind regards, Gary White Hotel Manager More 

Greenock, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I visited the hotel for a family wedding. I booked 2 rooms and needed to cancel one, I called beforehand to do so and was told this was ok to do. Assuming my room was cancelled I found it bizarre to find the payment was still taken from my bank. I called to dispute this and was told I was... More 

Helpful?
Thank lalajb
WesternHouse014, Front Office Manager at Western House Hotel, responded to this review

Dear Lalajb, Naturally I am disappointed to learn of the experience you have encountered. I believe our Hotel General Manager has tried to contact you and left his email with your work address, asking if you could provide a personal contact telephone number to refrain from discussing the matter with you at your place of work. If I could request... More 

Maidstone, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel recently, on a DBB basis. The staff are very friendly and courteous and the food was of excellent standard and presented well, overall a very enjoyable stay, good value for money and will definitely be returning in the future.

Helpful?
Thank Trisha R
WesternHouse014, General Manager at Western House Hotel, responded to this review

Dear Trisha R, Thank you for such positive and valued feedback. I am pleased to see the staff looked after you on your visit and that the food was of a high quality. We look forward to welcoming you back to the Western House Hotel in the near future. Kind Regards, Louise Ward Front Office Manager. More 

cumnock
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this Hotel for a family wedding the meal and service were faultless. We stayed overnight and the room was lovely everything you would expect from a 4 star and more. Breakfast was fantastic nothing was too much trouble for staff. Would definitely stay again.

Helpful?
Thank evycumnock
WesternHouse014, Front Office Manager at Western House Hotel, responded to this review

Dear Evycumnock, I am delighted to read that you would choose to visit the Western House again! I am thrilled to see that you could not fault the food and service whilst attending a wedding. We pride ourselves on delivering fantastic levels of customer service and I know that all the staff here will appreciate your kind comments. Thank you... More 

Motherwell, United Kingdom
Level Contributor
54 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Western house is a long time favourite of ours -however on the last two visits we we disappointed - this time the food was back to the excellent standard we had come to expect another first class overnight stay - I cant recommend this hotel highly enough if you get a good deal its first class value -- if... More 

Helpful?
Thank Derek063
WesternHouse014, Front Office Manager at Western House Hotel, responded to this review

Dear Derek, I am delighted to read that on returning to the hotel that you thoroughly enjoyed your stay. I am pleased to see you would recommend the Western House Hotel to fellow travellers who can experience the same excellent standards that you have commented upon. I will certainly pass on your sincerities to all staff involved. We run fantastic... More 

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