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Western House Hotel

#5 of 20 Hotels in Ayr
Certificate of Excellence
Hotel website
Craigie Road, Ayr KA8 0HA, Scotland
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Western House Hotel
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Western House Hotel
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442 reviews from our community

Traveler rating
    295
    98
    26
    15
    8
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89
191
5
52
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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Harrogate, United Kingdom
Top Contributor
84 reviews 84 reviews
32 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was an overnight on the way to a concert the following day & for me a revisit to an area that my dad brought me to as a child. Hotel rooms large ands airy, food good and staff amongst the best we have come across. If you stay in Ayr, stay here, you will not be disappointed.

Was this review helpful? Yes 1
Glasgow, United Kingdom
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been here a couple of times, once for a Xmas night and another for a wedding, both stays have been great. The hotel is next door to Ayr race course, only a short walk across the grounds and you are under starters orders.

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here 18th April 2015 for Ayr races and this hotel is first class. Only minor gripe that we have is that we couldn't get checked into room before races started so after travelling down from Perth we found ourselves, party of 5, getting changed in the disabled toilet.The ambience from the first second we stepped out of taxi with... More 

Was this review helpful? Yes 3
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What can I say, I love the Western House Hotel!! Got married on Easter Sunday 3 years ago and have been a returning guest ever since, BUT only in the Ascot Suite, once you've stayed in that room you'll never want to stay in any other room, not 1 but 2 balconies, living room massive bedroom and stunning walk in... More 

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Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lovely room. Everything that you needed was available. Comfy and very clean. Restaurant food was scrummy and service was very good apart from the coffee which was deducted from the bill. Would definitely stay again. Good value for money.

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Maidstone, United Kingdom
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a last minute booking when we found ourselves too late for a meeting in Ayr that meant we had to stay the night locally. We were travelling with two young children and three dogs. The hotel was just superb- from the initial reservation right through to check out. Pleasant professional staff who went out of their way to... More 

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WesternHouse014, Manager at Western House Hotel, responded to this review

Dear Guest Thank you for taking the time to review our Hotel. We are delighted to hear that your family enjoyed staying with us. We like to look after our 4 legged guests as well as our 2 legged ones. Please do not hesitate to contact us on your next visit to Ayr when we look forward to welcoming you... More 

Contributor
12 reviews 12 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed from 27/03-30/03. We opted for a courtyard room as we travelled with our young son and needed the space. Check in was easy, we sat in front of the open fire and had a lovely lounge lunch whilst our room was prepared. Our room had most of the amenities you would expect. I asked for a fridge and... More 

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WesternHouse014, Manager at Western House Hotel, responded to this review

Dear Guest Many thanks for your lovely review. It is very encouraging for our Staff to hear such positive reviews from our guests. We are delighted you enjoyed your stay with us and look forward to welcoming you back to Western House on your next visit to Ayrshire. Kind Regards The Staff & Management at Western House. More 

Newcastle upon Tyne, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 25, 2015

I am due to stay at the Western House Hotel in Ayr, Scotland, to attend a family wedding, the wedding ceremony as well as the guest reception is being held at the hotel. This review is to detail the appalling customer service and attitude I have experienced even before my arrival at the hotel in the hope others can avoid... More 

Was this review helpful? Yes 4
WesternHouse014, General Manager at Western House Hotel, responded to this review

Dear Guest We have a few concerns with regards to your review. As explained on the telephone by 3 members of our staff, we would do our utmost to have your room ready for your arrival, but unfortunately due to the nature of our business, we could not guarantee this. We do advise guests attending functions in the Hotel, not... More 

Glasgow, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 22, 2015

Just returned from an overnight stay at this lovely hotel. Stayed in a courtyard room which was very nice and the staff all friendly. Must comment on the Jockey Club restaurant the food we had here was really excellent and the service first class. If you stay at this hotel you MUST try it !

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WesternHouse014, Manager at Western House Hotel, responded to this review

Dear Guest Thank you for your very kind review of Western House Hotel. It is great to hear that you found the food and service in our Jockey Club Restaurant excellent and the staff in the Hotel friendly. we look forward to your next visit. Kind Regards The Staff and Management at Western House Hotel. More 

uk
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2015

Just returned from my granddaughters wedding at the western house hotel...it was amazing from start to finish.... The staff could not do enough for us ...meals were exelent rooms were beautiful ....the wedding planner was exelent and organised everything for them... Would highly recommend this hotel. We will be back soon for a we break

Was this review helpful? Yes 1
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