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All 20 Ayr hotels

Mercure Ayr Hotel

3.0 of 5 Hotel   |   Dalblair Road, Ayr KA7 1UG, Scotland (Formerly Ramada Jarvis)
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Mercure Ayr Hotel
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Ranked #15 of 20 Hotels in Ayr
A recent review
5 of 5 stars Reviewed September 12, 2013
medionajh Glasgow, United Kingdom
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376 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Mercure Ayr Hotel
See the most recent reviews
Glasgow, United Kingdom
Senior Contributor
27 reviews 27 reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 12, 2013

Felt I had to write a review after reading all the negative ones which have been posted lately. My Husband and I visit the Mercure in Ayr each November for our anniversary and have been doing so for the past 9 years. We have always found the staff very helpful and the rooms clean and comfortable. The Hotel is in... More

Was this review helpful? Yes
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Many Thanks for your review, it is always pleasing to hear such positive feedback. I am delighted to read that this will be your tenth year staying with us and I will be sure to pass your feedback on to the team. We are looking forward to welcoming you back for your stay in November and if you... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 7, 2013 via mobile

I have just returned from1 night stay, dinner bed and breakfast. On first impressions the hotel does look run down, needs a gd lick of paint and freshen up. We were greeted by friendly reception on arrival but our room wasnt ready at 2pm. We sat for 10 mins and then got our keycard. We were on third floor in... More

Was this review helpful? Yes 2
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Many Thanks for your feedback following your recent stay at the hotel, I am delighted that it was an enjoyable one. There are certain areas of the hotel that can do with a spruce up and we are hoping that, over time, investment will be made to these areas. I am delighted that you found the team friendly... More

Glasgow, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 5, 2013

we had no milk or teabags and had to buy our own teabags. we waited 6 hours and 3 requests to get towels and milk, there were no soap or shower wash or shampoo in bathroom, bathroom area smelled very strong of urine, beds were clean or we would have requested another room, we washed with baby wipes as we... More

Was this review helpful? Yes 1
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Thank you for your review although I was very disappointed to hear that your stay was not an enjoyable one. It has come as quite a shock to read your review as this is an area that does not often receive negative comments. They will most certainly be passed on to my Housekeeping Manager to investigate as I... More

Lincs
Contributor
15 reviews 15 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 4, 2013

Stayed here for one night whilst touring Scotland for a few days and meeting up with some friends in Ayr before moving on. We booked this hotel on a room only basis. Upon arrival of room the toilet was rather grim and had definitely not had a clean after the previous guestshad used it! There was a bad stain on... More

Was this review helpful? Yes 1
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Thanks for the review and filling in our questionnaire to tell us about your stay at the hotel. I am disappointed that your stay was not as enjoyable as it should be. At the Mercure Ayr Hotel we strive to exceed our guest's expectations and unfortunately on this occasion it appears we have failed to do so. As... More

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 29, 2013

My room on the fourth floor had a view down to the sea. It was not overlooking the beach, you understand because the Ayr Mercure is in the town but the beach is walkable in a slow ambling style in about five minutes and all the rest that the town has to offer like the Gaiety Theatre shops and cinema... More

Was this review helpful? Yes
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Thank you for your in-depth review of your stay with us, although I was disappointed that your stay did not exceed your expectations. I was pleased to read your praise for the reception team and your room, and that you were able to enjoy a nice cold beer. The areas that you describe as needing improved are ones... More

Lesmahagow, Scotland, United Kingdom
1 review
3 of 5 stars Reviewed August 28, 2013

Stayed for a second year overall hotel is very good our complaint is about the service in the restaurant very slow not enough staff on especially when bus loads are coming in and residents get forgotten about which happened on two of our nights also the menu was a bit boating after 4th night never changes not even a Sunday... More

Was this review helpful? Yes
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Thank you for your feedback following your recent stay with us. I am pleased that other than the issues detailed you stay was enjoyable. I would like you to know that your issues were brought up at our weekly meeting today and both the Kitchen and Restaurant teams will be working together on these. I do hope that... More

Glasgow, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 27, 2013

stayed at this hotel on many occasions as far back as when the hotel was under the ramada chain.we always go for a weekend break and have been in february this year and are booked up for november,the hotel is so central you couldnt ask for any better,with the main street a 1minute walk and the hotel bar looking down... More

Was this review helpful? Yes
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Many Thanks for the review of your latest stay with us. I am delighted that your stay was another enjoyable one and we are all looking forward to welcoming you back in November. Kind Regards Lindsay Steele More

Glasgow
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 27, 2013

My wife and 5 yr old son shared a room. The room was very spacious compared to Travelodge or similar which I have regularly stayed in - with a double and single bed the room was not at all cramped. Breakfast in the morning excellent a wide range to choose from at hot and cold buffet. Not much to look... More

Was this review helpful? Yes
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Thank you for your feedback following your recent stay at the hotel. I am delighted that your stay was an enjoyable one. I am pleased that your were able to take advantage of our leisure facilities and enjoyed a filling breakfast. I will be sure to pass your compliments on to the Chef. We hope that you will... More

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Additional Information about Mercure Ayr Hotel

Address: Dalblair Road, Ayr KA7 1UG, Scotland (Formerly Ramada Jarvis)
Location: United Kingdom > Scotland > Ayrshire > South Ayrshire > Ayr
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Ayr Hotel 3*
Number of rooms: 118
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Also Known As:
Ramada Ayr
Ayr Ramada
Mercure Ayr Hotel Scotland

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