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Swallow Station Hotel


Hotel class 3.0 of 5
Burns Statue Square, Ayr KA7 3AT, Scotland
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Reviews you can trust

55% Do not recommend
2.5 of 5 stars 61 reviews
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By trip type
All (61)
[ Date ] [ Rating ]
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2 of 5 stars
PeterLANCASHIRE   4 contributions
Lancashire
Nov 3, 2009 | Trip type: Couples
1/1 found this review helpful

We booked this break on the internet after trying to book it by phone with Easy Breaks.The telephonist told us this hotel was not available for 5 night breaks but on the internet there was a Yorkshire Post offer for these exact 5 nights. We later received an email asking us what time we wanted our Evening meal as it... more

Management response from
gmresponses, General Manager

I am sorry you felt the need to post your comments online, as you are aware we as a hotel have responded to your original complaint which you sent to Easybreaks.

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5 of 5 stars
JORGE848   9 contributions
GLASGOW
Oct 21, 2009 | Trip type: Couples
1/1 found this review helpful

My wife booked a two night stay at this Hotel through Herald, Easy break internet offers. Although we have stayed at this Hotel some years ago we always found it good value and an excellent location. Yes it is faded elegance but at least they atre trying very hard to make your stay enjoyable. We had requested a front room... more

Management response from
gmresponses, General Manager

Thank you very much for taking the time to leave your comments regarding your stay with us. It is always lovely for the staff to see a positive review about themselves and the hotel in general. We loook forward to seeing you in the future.

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4 of 5 stars
GlasgowEddie   2 contributions
glasgow
Oct 19, 2009 | Trip type: Couples

We arrived bang on 14.00 to check in but receptionist refused to check us in despite us having written confirmation of check in time also ask her to check the hotel website which states 14.00 check in time,but was met with a "Look at my face... am I bothered?" reply from Leanne I think her name was. I stated that... more

Management response from
gmresponses, General Manager

Thank you for taking the time to leave your remarks regarding your stay with us. I am sorry you felt the need to make such strong comments regarding one of the staff members and also surprised as she is one of the most pleasant members of staff normally.

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3 of 5 stars
hotspot78   5 contributions
Singapore, Singapore
Oct 14, 2009 | Trip type: Business, Solo travel

Very old hotel but very conveniently located next to the Ayr train station. Rooms are very clean but the elevator may not work. I had to drag my luggage up two flights of stairs. more

Management response from
gmresponses, General Manager

Thank you very much for taking the time to leave your comments regarding your stay with us earlier this month. It always good when guests comment on all aspects of their stay not just the negative parts.

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3 of 5 stars
Cazthom   1 contribution
Hamilton
Oct 11, 2009 | Trip type: Couples
1/1 found this review helpful

Just back today from the Station Hotel, yes the room was a bit shabby as stated but the bed was clean, there was plenty hot water, meals were lovely, especially the breakfast far better than some of the hotels nearby that I could mention who charge double just for the room!! Some great pubs nearby with loads of entertainment to... more

Management response from
gmresponses, General Manager

Thank you very much for taking the time to leave your remarks regarding your stay with us earlier this month. It is always nice to have the positive aspects pointed out instead of only negative.

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1 of 5 stars
Edinburghertraveller   1 contribution
Edinburgh
Oct 5, 2009 | Trip type: Friends getaway

I stayed at the Station Hotel, Ayr for 1 night (3rd October 2009) and it was the worst hotel we have ever stated in. Should have know straight away what it was going to be like - unhoovered carpets in the Reception area, freezing cold corridors etc Need I go on? on first inspection you would have thought the room... more

Management response from
gmresponses, General Manager

I am sorry to hear your stay was not up to your expectations. We do not have our heating on 24 hours a day however there was a slight problem during your stay which has now been rectified as for the cleanliness of your room I can only apologise, we have made some procedural and staffing changes lately.

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3 of 5 stars
karensolihull   30 contributions
Solihull, United Kingdom
Sep 25, 2009 | Trip type: Couples

Stayed at the station hotel for 2 nights is september for the horseracing at Ayr. Firstly the location was great, in the centre of the town with lots of free car parking. Right next to the station but we didn't hear one single train at all. Reception staff were a little slow occasionally but nothing less than pleasant. Rooms were... more

Management response from
gmresponses, General Manager

Thank you very much for taking the time to record your thoughts on your stay here at the Station Hotel, as well as Ayr as a whole. I t is always nice to hear that a guest has enjoyed there stay with us, and we look forward to your next visit.

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5 of 5 stars
hopepark   1 contribution
hopepark
Sep 2, 2009 | Trip type: Friends getaway

read the reviews for this hotel, arrived and thought i had gone to the wrong place. the staff were friendly from reception to room service. stars were adelle, rob, lisa, anne and tom the night manager, my friends and i will certainly go back if only for more toast,(a running joke). food brilliant, service great, a bit of train noise... more

Management response from
gmresponses, General Manager

Thank you very much for taking the time to leave your comments, it is nice when staff members are singled out for their contribution to the hotel as a whole. We look forward to seeing you on your next visit.

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2 of 5 stars
oldfifer   2 contributions
Fife
Sep 1, 2009 | Trip type: Couples

Room was OK, everything worked, plenty hot water, food was good, staff friendly. Biggest complaint was the state and smell of the carpet in the corridor leading to the dining room - it was disgusting. Bar had no draught beer and not enough lemonade to make two shandies. more

Management response from
gmresponses, General Manager

Thank you for taking the time to record your thoughts on your stay with us. We are aware of the issues you raised regarding the carpeting, and as draught beer is not sold is large quantities we took the decision to no longer supply it in our upstairs bar.

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1 of 5 stars
RedcarSunlovers   16 contributions
redcar
Aug 18, 2009 | Trip type: Family

dirty bannisters, dirty carpets, dirty bath room walls ,dirty windows dirty everything. we stayed at this hotel through newmarket holidays never again. i have never expericened any thing like it . we had my 86 yr old dad with us and to think i subject him to this appalling hotel wlth its dirty fixtures and fittings and i had paid... more

Management response from
gmresponses, General Manager

Thank you very much for taking the time to record your thoughts, I aplogise if you feel that your stay was not up to your standards. The hotel is adjacent to the railway which does result in dust coming through the windows and doors and the night porters do vacuum nightly.

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Swallow Station Hotel Also Known As

  • Swallow Station Ayr
  • Station Hotel Ayr
  • Hotel Swallow Station
Address: Burns Statue Square, Ayr KA7 3AT, Scotland