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The Pitlochry Hydro Hotel

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Knockard Rd, Pitlochry PH16 5JH, Scotland
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The Pitlochry Hydro Hotel
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Ranked #16 of 22 Hotels in Pitlochry
A recent review
5 of 5 stars Reviewed November 28, 2011
Andrea L England
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540 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Pitlochry Hydro Hotel
See the most recent reviews
England
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 28, 2011

Once again a very enjoyable stay. We were all made to feel very welcome. The food was cooked to the usual high standard we have come to expect from the hotel and the service was both friendly and excellent and we had our own table for the whole of our stay which is not the norm for Coast and Country... More 

Was this review helpful? Yes 1
PitlochryHydro, Manager at The Pitlochry Hydro Hotel, responded to this review

Hello, I know you shouldn't have favourites but ...............! Glad to see all is well, we will never take it for granted that this will always be the case. You know more than anyone how much we all care and I thank you for your lovely informative post. Chris Stanton General Manager More 

Newark-on-Trent, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 20, 2011

I will start this review by saying that my Husband and I have just got back from a 5 day break at this Hotel and booked through Shearing Holidays... We are both in our early 50s and very well travelled... I honestly think it very sad that this Grand Hotel has such bad feedback from previous reviews... Surely if people... More 

Was this review helpful? Yes 4
PitlochryHydro, Manager at The Pitlochry Hydro Hotel, responded to this review

Hi there, I'm delighted with this review and will pass it on to the team. Yes, its amazing how a few negative posts in well over a hundred can send out a mixed message. We soldier on and listen to what customers are saying and constantly look at how things could be better. It would appear that you felt you... More 

Edinburgh
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 19, 2011

Cannot understand some of the reviews of this hotel - really wondered whether they were in the same place! Our room, 217 was quiet, spotless and comfortable with an excellent view (worth paying the few pounds for a scenic room). The hotel is a busy but friendly place where all the staff are helpful. We found the meals excellent with... More 

Was this review helpful? Yes 2
PitlochryHydro, Manager at The Pitlochry Hydro Hotel, responded to this review

Hello, Great to read that your stay was a success..... the vast majority of customers feedback is excellent. We have been awarded a four star accreditation from trip advisor which is fantastic yet some people only focus on a few negatives instead of the numerous positives (I've even done it myself and I should know better) so I guess it... More 

stoke on trent
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 13, 2011

We stayed for three days in November Fri-Mon for our wedding anniversary. We chose the Hydro for its leisure facility's. We have stayed in Coast and Country Hotels previously, so had an idea what to expect food & service wise. But nothing prepares you for the dinning experience of the Hydro. Now I know that some people like to be... More 

Was this review helpful? Yes 4
PitlochryHydro, Manager at The Pitlochry Hydro Hotel, responded to this review

Hi, Thanks for your comments. It is never our intention to hurry people in the restaurant and like you I personally prefer a relaxed service over a longer period of time. Mostly I feel we get the balance right between efficiency and being a pleasant experience but I have had to look at this issue more than once ! So... More 

Edinburgh, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 12, 2011

Room 204, was damp,carpet dirty and covered with stains,shower surround black mould, dinner was terrible,also lacking choice.1 star was for breakfast it was good plenty selection. The hotel manager should check the standards of rooms,or go to spec savers. saturday entertainment was good

Was this review helpful? Yes 3
PitlochryHydro, Manager at The Pitlochry Hydro Hotel, responded to this review

Hi, This room has been checked by me, double checked by my assistant and triple checked by our Head Housekeeper. I have to conceed that there were a couple of small issues we picked up on individually but generally speaking we feel that your comments were grossly exaggerated and do not give a fair assessment of the room. If I... More 

warrington
Contributor
15 reviews 15 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 11, 2011

Just got back from Pitlochry Hydro everything was great staff size of room food and entertainment . The leisure club was lovely and clean and warm. We went with Shearings by coach Colin the driver was first class .We will definitly go back. Only down side was the person in the next room was in the England snoring team but... More 

Was this review helpful? Yes 1
cleethorpes
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 7, 2011

a very well presented hotel. we used this as our base for our honeymoon. the room 216 was warm & clean, a little dated but tidy. the worst thing about the room was the bed. it was the most uncomfortablle bed i have ever slept on. the food served at all meals was excellent but we felt a little hurried... More 

Was this review helpful? Yes 1
PitlochryHydro, Manager at The Pitlochry Hydro Hotel, responded to this review

Hi, First of all thanks for the review and secondly the mattress has been changed. I apologise on behalf of the staff member who gave false information. We are simply in the midst of changing menus and improving presentation and whilst we do that certain dishes scottish dishes/products are not available. Very soon haggis will be back on the menu... More 

Kelty, United Kingdom
Top Contributor
68 reviews 68 reviews
31 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed November 7, 2011

We stayed here for two nights. The initial appearance was good on entering the lounge bar however when looking forward to a welcoming drink "the young boy" said he wasn't old enough to serve us and would get the receptionist who never came, was too busy chatting to other staff!! This was same all weekend! The room was very dated... More 

Was this review helpful? Yes 2
PitlochryHydro, Manager at The Pitlochry Hydro Hotel, responded to this review

Hello, I can only say how disappointed I am to read such a poor review. This review was included at a recent Head of Department meeting along with all the others and whilst we record a four star standing on trip advisor your stay fell someway short of that bench mark and we have recognised that fact. We will continue... More 

hamilton
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 7, 2011

Just returned after two nights at Pitlochry Hydro. Having stayed there two years previously I was pleasantly surprised at the standard of the refurbishment of the main areas but disappointed to find that some of our party had not been allocated a refurbished room. Having said that I could not find fault with the food or the service. The unfurbuished... More 

Was this review helpful? Yes 1
Edinburgh, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 30, 2011

We stayed at the Hydro for two nights. The downstairs of the hotel is really nice. It was clean and resh. The hotel is mainly dealing with bus tours of elderly people which is understandable due to the financial climate. The restaurant was nice but very much fast food service. A three course dinner was served within around 45 minutes... More 

Was this review helpful? Yes 2
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