We went on a five day coach tour with Ulster Bus to the above hotel it was set in beautiful countryside with views over Pitlochry. The food was not good, the room was ok the bathroom was a bit tired, ie the grouting on some of the tiles was black and the tile rail was hanging off the wall. The...
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Hello, Sorry we didn't quite meet your expectations with regards to your recent holiday here. It is very rare that our food falls short of what our customers expect....I have just looked back at comment card analysis from the week you were here and found that the vast majority of customers gave us excellent and good scores with just two...
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just spent four days at the pitlochry hydro we had a great time we were in a premier room it was a good size it had every thing needed and was very comortable the food was very good agood selection ,the staff were very helpful it has anice pool
Hello,
Thanks enormously for a great review it really does mean a lot. We are forever checking trip advisor to see comments our customers post and I can promise you that when we see nice reviews it gives us all a boost. Glad you enjoyed one of our premier rooms and the leisure facilities were utilised by you.
See you...
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We stayed here as part of a Sports Tour package for the Etape Caledonia.
It looks as if the hotel is being decorated from the ground up-the lounge/bar/dining room was lovely with a good atmosphere, however our room was from the 1970's! In saying that, it was spacious, had everything we required and had a comfy bed, but it was...
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Hello there and thanks for posing a review. There is no question that the Etape Caledonia has become a unique weekend for us. Two years ago we had half a dozen cyclists, then last year about thirty and this year at least eighty or so.......
I think we, as a team, have adapted well in order to cater for everyone...
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Posted by Mrs Bronxglenn. I recently took my mother and sister for a weekend as it was my mothers 90 birthday. Delighted with our rooms, the service and the food was just excellent. This place seems to be run professionally, a comment that can not be said about other Shearings hotels ( ESPECIALLY IN OBAN ) and we have been...
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Reviewed October 7, 2010
Hiya, well thank you very much. I'm pleased everything went well and your Mum's birthday celebrations were a success. Thanks for your very kind words....I'm extremely flattered ! hope to see you again sometime.
Best Regards
Chris
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We have just returned from staying at the Hydro for four nights in a Superior room. I didn't see what the standard rooms were like so I can't really compare, however, our room, although past it's best, was large, comfortable and had fantastice views and it had a nice feel about it. The bed was comfortable and there was plenty...
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Hello There,
Well we are all thrilled with your review.....you have picked up on many of the qualities we pride ourselves on and it gives us all a boost when such kind words are written. Gordon is an excellent driver with lots of local knowledge and I will certainly pass on your comments to him.
I'm out in the black...
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arrived 16th for a week,cannot fault hotel and staff at all. Excellent choice of food and drinks,all staff very attentive will book again.
Hi there,
Brilliant, thanks for the post. I'm glad everything was to your satisfaction and most importantly you will book again.
See you soon
Chris Stanton
GM
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Just back from an enjoyable weekend at the hotel. Enjoyed the swimming pool and spa. Rooms were clean and spacious. There was a good selection for breakfast each morning. Hotel is just a short walk to centre of Pitlochry. Would book again.
Hello,
Thanks for posting a great review. It means such a lot to the staff and myself that customers who have a positive experience (I like to think that is the vast majority!) find the time to review us. I get dozens of fantastic verbal compliments every week so it is brilliant to see a customer has come onto trip...
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Stayed from 26th March. Lovely modern hotel. Paid extra for superior bedroom which was well worth it. Room 213. Lovely comfortable room with scenic view. We enjoyed the spa and swimming pool. The staff were very attentive and worked very hard. The dining room staff - manager Graham - gave us first class service. The food was top quality and...
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Hi,
Thanks for taking the time to post a lovely review......the superior rooms are very popular and are certainly worth the supplement. I will pass on you comments about our attentive staff and the kitchen will be pleased to hear you enjoyed their food.
Hope to see you again
Regards
Chris Stanton
GM
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My wife and I booked this as a late deal with Shearings. This would be our fourth and most southerly trip to Scotland in the past five months. We were far from disappointed. We had a scenic view, as booked, which looked onto the putting green at the front of the building. The room was very clean and tidy, plenty...
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Hello there,
Thanks for a fantastic review which I feel really illustrates what is good about this Hotel. Every aspect of your stay seemed in order and we are delighted you had such a nice time. The team have been informed and I will let Bruce know you enjoyed his show. There is no question that we offer and deliver...
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Stayed 3 nights at Easter with my elderly mother in ground floor accessible, spacious room. However, we requested a room with shower only, but had to use nearby wet room that doubled as changing room for leisure centre and also as public disabled toilet. Not ideal, but if we had been advised of this we would have been more prepared!...
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Hi, thanks for your post. I'm afraid the Hotel only has stand up shower units in the premier rooms and all others have showers over baths. I appreciate your scenario was not ideal but it does allow for disabled customers to bathe safely which is our priority. The Hotel is constantly looking at the best way to upgrade the Hotel...
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