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Holiday Inn Express Greenock

3.0 of 5 Main Street, Cartsburn, Greenock PA15 1AE, Scotland
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Holiday Inn Express Greenock
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Holiday Inn Express Greenock
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205 reviews from our community

Traveler rating
    58
    76
    42
    21
    8
See reviews for
44
65
13
45
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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  • All months
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  • Mar-May only
    (42)
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Ashtead, United Kingdom
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

Had a very comfortable stay in Greenock - the breakfast is always quick with plenty of choice and the staff are pleasant and very efficient. The only downside is the noise when other guests shut / slam their bedroom doors! The hotel always seems to have a buzz about it and it is well positioned. Thank you.

Was this review helpful? Yes
Elgin, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stay here several times a year, mainly due to locality and price. This is the first time for a while that we didn't get 'roll together' in the bed. If we were really bothered I suppose we'd go somewhere more expensive. I'm writing today as I'd like to give an extra special mention to Myra, she was on duty... More

Was this review helpful? Yes 1
Wigan, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stopped for 2 days with my partner, asked for room near lift and was giving one even though it meant them changing my booking but was no trouble for them. Staff very helpful and friendly. Hotel is in nice location next to the Clyde and perfect for base to explore Western Scotland, only issue was drunken woman shouting and running... More

Was this review helpful? Yes 1
hiexgreenock2014, Guest Relations Manager at Holiday Inn Express Greenock, responded to this review

I hope this finds you well. Thank you for your positive feedback and the nice comments you have taken the time to post. It is always great to get this type of feedback. I will ensure that I pass your comments onto the team. We look forward to welcoming you back to the hotel in the very near future Regards... More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We stayed 2 nights. Food from bar was stodgy frozen meals, sofa bed was wafer-thin mattress with giant springs almost popping out, double bed mattress was bowed in the middle and lots of late night/early morning noise from adjoining rooms and corridor. Staff looked tired and indifferent. Was not asked if I was happy with my stay at checkout....could have... More

Was this review helpful? Yes 1
hiexgreenock2014, Guest Relations Manager at Holiday Inn Express Greenock, responded to this review

Good Day I hope you are well I am sorry to see that the hotel did not live up to your expectations on this occasion. We strive to ensure that we deliver a great guest experience and that we use the feedback from guest as a learning tool as we strive to ensure customer satisfaction. I am sorry about the... More

Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 20, 2014 via mobile

This is a smokers hotel. Had booked a three night stay at the hotel while spending time in Greenock visiting relatives. When checking in they gave me a "standard room" which means a smoking room. As a non-smoker I requested a non-smoking room. They said all non-standard rooms were booked and the front desk was unable to make a change.... More

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Mr_Colin_Moore, General Manager at Holiday Inn Express Greenock, responded to this review

Good Day I am sorry to see that the hotel did not live up to your expectations on this occasion. We strive to ensure that we deliver a great guest experience and that we use the feedback from guest as a learning tool as we strive to ensure customer satisfaction. The hotel only has a limited amount of smoking rooms... More

Cumbernauld, Scotland, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed September 29, 2014 via mobile

We stayed in this hotel on a number of occasions and no problems.but on this occasion we were on the 3rd floor and there were Americans I forte RyderCup and were wakened at 7am on the morning with slamming doors and loud voices from them. Also the housekeepers were very noisy and their phone ringing every few minutes which was... More

Was this review helpful? Yes
Mr_Colin_Moore, General Manager at Holiday Inn Express Greenock, responded to this review

Good Day Thank you for your positive feedback and the nice comments you have taken the time to post. It is always great to get this type of feedback. I will ensure that I pass your comments onto the team. We look forward to welcoming you back to the hotel in the very near future Regards and Thanks Mr Colin... More

Luton, United Kingdom
Top Contributor
127 reviews 127 reviews
27 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed September 22, 2014

Just come back from a week-end there, good to see the same friendly faces working there, they are genuinely friendly and very helpful, the room was fine, very clean and usual budget hotel standard. Free breakfast is always a bonus and was good on both mornings. access to Glasgow and airport is easy by train from town. Ideal for a... More

Was this review helpful? Yes
Mr_Colin_Moore, General Manager at Holiday Inn Express Greenock, responded to this review

Good Day Thank you for your positive feedback and the nice comments you have taken the time to post. It is always great to get this type of feedback. I will ensure that I pass your comments onto the team. We look forward to welcoming you back to the hotel in the very near future Regards and Thanks Mr Colin... More

Lancs
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 31, 2014

I used to use this particular hotel on a fairly regular basis until it was subject to major flooding. I returned this weekend and found the same excellent staff in place even though it had been closed for a very long time. Having received the usual friendly reception and efficient check in procedure, we went to our room which we... More

Was this review helpful? Yes 1
Mr_Colin_Moore, General Manager at Holiday Inn Express Greenock, responded to this review

Good Day Thank you for your positive feedback and the nice comments you have taken the time to post I also thank you for your feedback and would like to highlight that we are at present striving to improve the aspects of your feedback at the hotel, we have recently upgraded all the Televisions and channel offering along with the... More

galashiels
1 review
3 of 5 stars Reviewed August 18, 2014

Booked this hotel for 1 night for a family of four, room big but the double bed was very uncomfortable, the mattress was so thin like a sofa bed, also kids got a double sofa bed which was ok, but better for younger kids, breakfast was good done the job, first time at hoilday inn express would not use again,... More

Was this review helpful? Yes
Mr_Colin_Moore, General Manager at Holiday Inn Express Greenock, responded to this review

Good Day I am sorry to see that the hotel did not live up to your expectations on this occasion. We strive to ensure that we deliver a great guest experience and that we use the feedback from guest as a learning tool as we strive to ensure customer satisfaction. Unfortunately unlike the Premier Inn we do not allow more... More

Grangemouth
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 12, 2014 via mobile

When we arrived the staff couldn't be more helpful and straight away was trying to get us good deals on taxi's for where we were going, they offered free late checkout of 2pm which we declined as we couldn't stay long next day. The room did smell bit stale when we walked in but was clean and tidy. Next morning... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Greenock, responded to this review

Dear Cowan82, Thank you for your review regarding your experience. We are delighted you found our staff highly commendable. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the noise challenges you experienced... More

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Additional Information about Holiday Inn Express Greenock

Address: Main Street, Cartsburn, Greenock PA15 1AE, Scotland
Phone Number:
Location: United Kingdom > Scotland > Inverclyde > Greenock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Greenock 3*
Number of rooms: 71
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Also Known As:
Holiday Inn Express Greenock Hotel Greenock
Holiday Inn Greenock
Greenock Holiday Inn Express
Holiday Inn Express Greenock Scotland

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