Firstly, I didn't read the reviews before I came to stay here with my girlfriend. Which is just as well, because the bulk of bad reviews on this page are based on trips from 2004, well before Frank and Alexandra took the place over. And as can be seen from reading the poor reviews, it seems the guests took liberties... More

My boyfriend and I have just spent the weekend staying at the Innseagan House Hotel and I cannot understand the bad reviews hat it has had. I found Frank to be be very friendly, welcoming and a very funny. We met Alex on the 2nd day and she is so nice. Both are great hosts and did all that they... More

I have just been looking at the last few reviews and find it very hard to know whether these people stayed at the same place as my wife and I did. I will admit that there were problems with the bar but I know how licensing can take time and Frank made us fully aware that we could bring in... More

0 out of 5, is an honest assessment of the experience we had at this hotel, but Trip Adviser won't let you give less than 1 out of 5. The manager was clearly out of his depth and was ranting and swearing because rooms weren't ready even though we checked in well after the designated time. He made us feel... More

My husband and i booked a 3 night break at the Portsonachan Hotel but as we had been there twice already we decided that we would and see if they had another hotel that we could try, we were advised that we could stay at Innseagan House Hotel in Fort William. On arrival we had such lovely welcome from Frank... More

Frank is the hotel manager: He's committed and confident that everything will come right. He's a nice guy but there are a few things that need fixing - He's a Puerto-Rican engineer brought up in New York who's trying to run a hotel in Scotland. If enthusiasm counts then he'll turn it around but.... Breakfast was the most limited I've... More

Someone needs to explain to the manager the meaning of customer relations! My husband and I had such an abysmal reception we walked out after five minutes of his ranting. We had made the booking after being given a special offer, [through the sister hotel in Portsonachan] several months before our planned visit. My husband checked the booking a few... More

We chose this hotel due to a kgb deal. We stayed there for 2 nights. I had my reservations about the hotel when I found out that they do not do dinners. In my opinion they should not call themselves a hotel but a B&B. Upon arrival we met the owners, (husband and wife team Frank and Alexandra) who seemed... More

Had decided to head up north for a couple of days, talk about landing on our feet what a beautifull place and amazing price. This B and B used to be a five star hotel, As the decor feel and quality shows throughout. our room and on suite bathroom were spotless bed linen was so soft and comfortable. Not to... More