I stayed here for one night. The man who greeted us on arrival was very friendly and helpful. It was good to have free wi-fi in the lounge so I could catch up on emails. Breakfast was good. Decent portions and served by friendly staff. Moving on the areas that need attention. One of the most important thing for me... More

I have eaten here on many occasions and the food is always excellent. Really friendly staff and comfortable surroundings. More

After having read the reviews on here I feel compelled to review this hotel rationally and fairly. Myself, my wife and my 10 year old niece who is blind stayed in the WestEnd Hotel in October as we were attending a wedding in Fort William. On arrival we were allocated room 16 which is a family room comprising a double... More

We stayed 1night here and that was enough. The girl on reception was very nice as were the other staff we came into contact with however the rooms let this hotel down badly. The pillows are so old they fall down behind the headboard as they're so flat, I checked the wardrobe for a spare but there weren't any. Our... More

Had a lovely break at this hotel. View of the loch from the bedroom window, very happy with the price. The hotel staff were lovely, the hotel was fully booked at the time we stayed and nothing was too much trouble. More

The hotel is stuck in the 70s. I mean PINK towels?! Come on! The sheets were also pink - lurid pink! - and felt worn. The room we had was tiny and had no view. The food was mediocre at best and the breakfast was incomplete as they had run out of gas!!!! It does have a loch view if... More

Staff are very friendly and helpful, room was spotless, as were all the public areas. Rooms are fairly basic but provide everything needed. Just a couple of niggles which stopped it from being Excellent. At dinner they only serve in the bar and you have to go and get the menus from the bar and order all food at the... More

My husband and I have stayed at the West End three or four times, and wouldn't dream of staying anywhere else when visiting Fort William. The staff are always very helpful and attentive, rooms are great and the ones overlooking the Loch, as you can imagine, have spectacular views! It's near the centre of town, but far enough away to... More

Stayed with friends during August 2011. To begin on a positive note the one strength of this hotel is the staff who are numerous, friendly and provide a really efficient service. The sad thing is that they have to work in an environment which has obviously not had any significant investment for years. Away from the public areas of the... More