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Alexandra Hotel

3.0 of 5 The Parade, Fort William PH33 6AZ, Scotland
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Alexandra Hotel
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Alexandra Hotel
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522 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Excellent hotel to stay in.lovely clean an food was super great choice. Staff were very friendly and always smiling. Entertainment was also excellent. Would definately stay again. Set in a lovely place for setting base and travelling around.

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Edinburgh
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our experience at this hotel was amazing and it is in a walking distance from all the amenities! The staff were very friendly and helpful and you can take your your dog which is a bonus! It was reasonably priced, and We will use again!

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Chris V, Manager at Alexandra Hotel, responded to this review

Thank you for your kind words, it is greatly appreciated. More 

Manchester, United Kingdom
Top Contributor
74 reviews 74 reviews
11 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Restaurant only - Nothing to write home about for the restaurant. We used to go here a lot when it was the "First stop" and it was good. Attended the other night and found it to be expensive with meals seemingly straight out of the freezer. Chips were huge and appeared to be overcooked or cooked a few times. Starter... More 

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Chris V, Manager at Alexandra Hotel, responded to this review

Thank you very much for your comments, and please let me apologise to you that we did not live up to your expectations. I can assure you that most of our food is prepared fresh from local produce. Only a few items like the Lasagne is pre-prepared in our kitchen from locally source suppliers. As far as the price of... More 

fort william
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had a superb meal in the Food Stop, for Megan's 18th, all fourteen of us ,adults and children had a superb evening. Thank you Val McIvor for making this special for us, everything went according to plan and to a very high standard as always. I would have no hesitation in recommending this local hotel to anyone looking for... More 

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Chris V, Manager at Alexandra Hotel, responded to this review

We appreciate your kind words about our staff and quality of the food, thank you More 

Kent
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

Lovely hotel. Lovely staff. BUT if you want a dairy free diet and are eating anything other than breakfast don't go. Breakfast they have porridge made with water, toast and egg and bacon (but no soya milk for the cereal). So far so good. Packed lunch was a nightmare. Ham or ham and maybe tuna and mayo (never was quite... More 

Was this review helpful? Yes 1
Chris V, Manager at Alexandra Hotel, responded to this review

Thank you Peter for your feedback. I was especially disturbed to hear of your experience with us during your stay and I most sincerely apologise to you for the less than adequate service you got from us. Whilst we have a policy in providing for all dietary needs I took time to investigate what happened in your case. I am... More 

Aberdeen, United Kingdom
Top Contributor
71 reviews 71 reviews
66 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 1 night off the train, hotel easy to reach through an underpass avoiding the main road. Quick check in to room 409. One very slow tiny lift but it works smoothly. Everything you need in the room including a hairdryer. Paid for a single but was in a roomy twin. Breakfast has a good buffet but had my pet... More 

Was this review helpful? Yes 1
Chris V, Manager at Alexandra Hotel, responded to this review

Thank you for your comments and feedback it is much appreciated. Your “pet hate” warm glasses is a valid point and thank you for bringing it to my attention, this will be rectified immediately More 

Stirling, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

hotel is in a central, excellent location. The service and staff make this hotel. Staff are superb, friendly and nothing is too much effort. There were plenty of staff to look after you. The hotel is very comfortable although a bit tired and probably in need of modernization. spotlessly clean. food is excellent, both breakfast and dinner with great choice.... More 

Was this review helpful? Yes 1
Chris V, Manager at Alexandra Hotel, responded to this review

Thank you very much indeed for your kind words, we are proud of our staff team in all areas of the hotel, who take pride in their work, so your recognition of them is greatly appreciated, Thank you. More 

Hawick, Scotland, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 1 week ago

Apart from the need for the room to be redecorated, this hotel was an excellent choice. The staff were very friendly and helpful. The room was spacious and ideal for having 2 dogs and the hotel in general was very clean and well presented.

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Chris V, Manager at Alexandra Hotel, responded to this review

This being an old hotel with old world charm we do, however, have a refurbishment program where rooms are upgrade continuously year on year. Your kind words regarding our staff team, thank you the team appreciates it. More 

Contributor
13 reviews 13 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a friendly welcoming hotel ,first class service from the staff.Warm comfortable rooms with an excellent breakfast great local ingredients make the difference and would highly recommend this hotel .Give your staff a pat on the back management !

Was this review helpful? Yes 3
Chris V, Manager at Alexandra Hotel, responded to this review

Thank you for your comments, it is much appreciated. More 

Basingstoke, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel ranks itself 3 stars; they have a way to go. Interfacing with reception was like speaking with a low grade call centre - they knew all the information but the focus was on transmission of a predetermined list of facts rather than holding a conversation and working out through dialogue what was relevant. The room had been redecorated... More 

Was this review helpful? Yes 1
Chris V, Manager at Alexandra Hotel, responded to this review

Firstly may I apologise that your experience with us was less than adequate. I am, however, grateful that you took time to write a review, as it is through reviews such as yours that helps us improve on our service offering, so thank you. I have taken note of the various issues you have raised and will address them with... More 

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Additional Information about Alexandra Hotel

Address: The Parade, Fort William PH33 6AZ, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Alexandra Hotel 3*
Number of rooms: 97
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Also Known As:
Alexandra Hotel Fort William, Scotland

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