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BEST WESTERN Imperial Hotel

Fraser Square, Fort William PH33 6DW, Scotland
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1 room 1 guest
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BEST WESTERN Imperial Hotel
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481 Reviews from our TripAdvisor Community

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Traveler rating
    133
    136
    104
    61
    47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (481)
  • Mar-May only
    (112)
  • Jun-Aug only
    (169)
  • Sep-Nov only
    (111)
  • Dec-Feb only
    (89)
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A TripAdvisor Member
4 of 5 stars Reviewed yesterday NEW

We had a night to spend in Fort William, so we got the executive suite at the Best Western. Exactly what we paid for. Decent, comfy room. Adequate breakfast the next day. A very central location and super friendly staff. The jacuzzi was a little janky, but the LED lights inside of them made up for it.

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Greater London, United Kingdom
Level Contributor
8 reviews
4 of 5 stars Reviewed 4 days ago NEW

I had a single room which was quite small but was perfectly adequate for a one night stay. The whole property was clean and well maintained and breakfast was good. I found the staff friendly and helpful. The Hotel is well located and close to the centre of town. From a price perspective it compared well with other hotels of... More 

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North Shields, Tyne & Wear
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel was centrally located in Fort William for all the attractions, shops and the railway station, which was about 5-10 minutes' walk away. There is reserved parking for guests however, we missed the turn off a couple of times due to the one-way mini loop system around the hotel. There is no lift but plenty of stairs to climb... More 

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Ipswich, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Just come back from a three night stay in this Hotel and would thoroughly recommend a stay here. Staff were friendly and enthusiastic with any help they gave us. Our room was clean and well furnished. Lovely place to stay.

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Schweiz
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

we had a long journey during the day - so we wanted to sleep early that wasnt possible cause under our room was the kitchen ventilator (very noisy!!) and because if that the ground was vibrating - it stopped at 9:45pm the manager said it would stop at 9:30pm - every minutes counts! the ventilator started early the next morning... More 

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Travelers are raving about these Fort William hotels

campbeltown
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Once again had a great stay! Same as last year....room (different one this time ) was excellent - well equipped and very clean. Decor was beautiful and spa bath very relaxing! Staff again were extremely helpful and efficient. We ate a bit later on Wednesday night but it wasn't a problem and service was great. Both nights, meals were excellent... More 

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Imperial H, Marketing Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Valued Guest, We are absolutely delighted by your wonderful review of our hotel. Thank you so much for your very positive feedback about the exceptional customer service of staff, and the great food at our hotel. Your review has been truly motivational for the management and the team who really feel positive when their efforts are recognised by valued... More 

Hampshire
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There was nothing wrong with this hotel and I would recommend staying here as it was very central and close to the station and the facilities were good. However there was nothing particularly special either and I feel we were definitely overcharged as we were going to a popular holiday destination in August. It was a long walk through a... More 

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Imperial H, Marketing Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest Thank you for submitting your concern with regards to your recent stay at Best Western Imperial hotel and we offer you our sincere apologies that we couldn't meet your expectations. We strive in providing best possible services to each of our guests so that they can enjoy their stay at our establishments we have taken your observations into... More 

Aberdeen, United Kingdom
Level Contributor
166 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We found a family room in this hotel at short notice on a Friday, at a time of year when most accommodation in Fort William is fully booked in advance. Centrally located in Fort William, the hotel has very limited parking (free) and is expensive for what you get. Our room 46 was on the top floor, there are no... More 

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Imperial H, Marketing Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest, Thank you very much for your feedback on our hotel through Trip advisor. All feedback we receive is greatly appreciated and we endeavour to make everyone’s stay here with us as pleasurable as possible. In the meantime if there is anything we can do to assist you please do not hesitate to contact us directly at 01397 702040... More 

Birmingham, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Room was on the side of the hotel. We stayed on a Saturday night and kept awake until 3am due to music coming from the pub behind (Crofters Arms?). Definitely in need of some tlc and not great value for money in comparison to the immaculate hotel in Glasgow we had stayed in the previous night. Will certainly not be... More 

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Surrey
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here one night. Tired hotel needed updating. Bar dismal and not at all inviting. Room small but adequate for one night stay. Breakfast was not appetising. Danish pastries stale and my friend had a kipper that obviously had been reheated.

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