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All 20 Fort William hotels

BEST WESTERN Imperial Hotel

Fraser Square, Fort William PH33 6DW, Scotland
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Ranked #13 of 20 Hotels in Fort William
A recent review
5 of 5 stars reviewed 4 days ago
Sandra S Dunfermline, United Kingdom
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414 reviews from our community

Traveler rating
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    87
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    45
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34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dunfermline, United Kingdom
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Had 2 nights here last weekend,lovely hotel, perfect setting nice and near all the shops, bars etc. We had room 40 which looked out over the water and was very nice. The food was really nice and the service was very quick. Best thing about the place was the staff, they are all lovely, so helpful and they really are... More

Was this review helpful? Yes 1
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Valued Guest, We are absolutely delighted by your wonderful review of our hotel. Thank you so much for your very positive feedback about the exceptional customer service of staff, and the great food at our hotel. Your review has been truly motivational for the management and the team who really feel positive when their efforts are recognised by valued... More

Bucharest, Romania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location of the hotel is fairly convenient, as it lies just off the pedestrian lane with all its conveniences (supermarkets, tourist venues, bars and restaurants). The railway and bus stations lie just 4-5 minutes away. The front desk staff was very accommodating, with a special note going to Katrina which proved to be very informative on sightseeing in the... More

Was this review helpful? Yes 2
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest, Thank you very much for your feedback on our hotel through Trip advisor. We are happy to learn that your stay at our hotel was up to your expectations and that we were able to make your stay memorable by providing you the positive experience. We endeavour to give to all our valued guests’ excellent standards. We will... More

Denny, Scotland, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Enjoyed a four day break in September. Found the staff very friendly and helpful.We enjoyed all our meals very much.The whole hotel was very clean. We hardly used the car as we were so close to shops. Would have given five stars if there was a lift.We hope to return someday

Was this review helpful? Yes
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest, Thank you very much for your feedback on our hotel through Trip advisor. We are happy to learn that your stay at our hotel was up to your expectations and that we were able to make your stay memorable by providing you the positive experience. We endeavour to give to all our valued guests’ excellent standards. We will... More

Brussels, Belgium
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Ancient, unreliable electrical showers , a note inviting guests to "leave the sink tap running for a couple Of minutes, towards hot, this will unlock the airlock in the pump" which didn't work by the way. Rooms very noisy. Staff friendly enough, but the owners seem keen on milking the many tourists in the area. Poor value for money as... More

Was this review helpful? Yes
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest Thank you for submitting your concern with regards to your recent stay at Best Western Imperial hotel and we offer you our sincere apologies that we couldn't meet your expectations. We strive in providing best possible services to each of our guests so that they can enjoy their stay at our establishments we have taken your observations into... More

Houston, Texas
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 14, 2014

Spent one night here and was impressed with the friendly, polite staff. The level of cleanliness was noticeable too and should be praised as have experienced the opposite during our week in Scotland. The four poster bed was an unexpected surprise but very nice as was the large bathroom. Highly recommended! One more thing…the haggis pakoras served in the bar... More

Was this review helpful? Yes
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Valued Guest, We are absolutely delighted by your wonderful review of our hotel. Thank you so much for your very positive feedback about the exceptional customer service of staff, and the great food at our hotel. Your review has been truly motivational for the management and the team who really feel positive when their efforts are recognised by valued... More

campbeltown
2 reviews
5 of 5 stars Reviewed September 13, 2014

We spent the weekend at The Imperial in August and had a lovely time. The hotel is very central. Handy for shops and train station. The staff were so pleasant and helpful. When we arrived the car park was full but they gave us a note to display in the car so we could park on the street outside. We... More

Was this review helpful? Yes
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Valued Guest, We are absolutely delighted by your wonderful review of our hotel. Thank you so much for your very positive feedback about the exceptional customer service of staff, and the great food at our hotel. Your review has been truly motivational for the management and the team who really feel positive when their efforts are recognised by valued... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 3, 2014

having stayed before I was disappointe with my experience on this occasion. My shower was cold at 8pm so this was not due to high demand, and the shaver point next to the light in the bathroom was not very clear how to operate, Overall I feel my single room was very small. However on raising my point to a... More

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Valued Guest, Thank you for submitting your concern with regards to your recent stay at Best Western Imperial hotel and we offer you our sincere apologies that we couldn't meet your expectations. We strive in providing best possible services to each of our guests so that they can enjoy their stay at our establishments we have taken your observations... More

Blackburn, United Kingdom
1 review
5 of 5 stars Reviewed August 31, 2014

We stayed for 3 nights in executive room last week and thoroughly enjoyed our stay. Reception Staff were very friendly and helpful. Two receptionists (both names with K) were very helpful and advised us about sightseeing. Restaurant food and service was of good standard. Best part of hotel is location-very close to train station and visiting places. I will definitely... More

Was this review helpful? Yes
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Valued Guest, We are absolutely delighted by your wonderful review of our hotel. Thank you so much for your very positive feedback about the exceptional customer service of staff, and the great food at our hotel. Your review has been truly motivational for the management and the team who really feel positive when their efforts are recognised by valued... More

Fife
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 30, 2014

I stayed here on Thursday 28th August for a business trip in Fort William. The hotel is beside the main A82 overlooking Loch Linnhe although my room (15) overlooked a narrow lane at the side of the hotel. The hotel is also right beside the main shopping street with a small selection of shops and restaurants. I chose to eat... More

Was this review helpful? Yes 2
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Valued Guest, Thank you for submitting your concern with regards to your recent stay at Best Western Imperial hotel and we offer you our sincere apologies that we couldn't meet your expectations. We strive in providing best possible services to each of our guests so that they can enjoy their stay at our establishments we have taken your observations... More

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Additional Information about BEST WESTERN Imperial Hotel

Address: Fraser Square, Fort William PH33 6DW, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Price Range (Based on Average Rates): $
Number of rooms: 35
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Also Known As:
Best Western Fort William
Fort William Best Western
BEST WESTERN Imperial Hotel Fort William, Scotland

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