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BEST WESTERN Imperial Hotel

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Fraser Square, Fort William PH33 6DW, Scotland
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BEST WESTERN Imperial Hotel
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BEST WESTERN Imperial Hotel
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451 reviews from our community

Traveler rating
    125
    129
    95
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    46
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The only window of room 6 looks out on a narrow noisy ventilation shaft and the carpet and furnishings are worn, sad and far from clean. But the entirely foreign staff are delightful, and the restaurant has an excellent menu, and is very good value for money. There are substantially better hotels in Fort William and much better B&Bs at... More 

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Leeds, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The bathroom was freezing! We couldn't have a shower on the day we left because of the cold. We were on the first floor facing the carpark. When I complained I was told that it's cold because it has two outside walls!! So does my bathroom at home but it's warm enough to shower in. We stayed two nights and... More 

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Glasgow, United Kingdom
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed in a lovely Best Western last week so was hoping that my stay in other one albeit in a different city would live up to the excellent Best Western reputation...after all wih a name like the Imperial Hotel you couldnt go wrong could you? As usual I couldn't fault the staff - very friendly and willing to please... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a small but clean, neat and most of all friendly and warm environment. We didn't need a massive place because it was only an overnight stay for skiing. An awesome buffet breakfast was included in the very reasonable nightly rate. I would definitely recommend it to others - more pros than cons....my only real negative was the tv... More 

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Poole, United Kingdom
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was very cozy with a moderately comfortable bar but a beautifully comfortable bed, room and lounge. It was warm in the dead of winter, friendly and incredibly efficient at retrieving and posting my lost iPhone! The food was OK, although the restaurant lacked a bit of atmosphere. Breakfast was excellent and, again, the staff so friendly. Some of... More 

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Portsmouth, United Kingdom
Top Contributor
63 reviews 63 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for one night recently in a small but clean room. The staff were excellent but the breakfast was awful. Too much salt in with the poached egg and the tomatoes were disgusting. The staff could not do enough to help make your stay enjoyable but the place could do with modernising. Will not be staying here again.

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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Basic double Room clean and tidy, not very big, polite and helpfull staff. Breakfast was great. Arrive early for the free parking. Could do with modernisation. Happy with what we paid as we got in on the best western sale. Would have been dissatisfied if paid full price

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Thornton Cleveleys, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The Imperial is a little dated but to be honest I quite like the character in older buildings. The room we had wasn't huge but fine for our needs and was spotless. We got what I consider a great price for bed and breakfast so my rating is based on that. Less than £60 a night for two with breakfast... More 

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Dunoon, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I enjoyed my stay, single room, no. 1. The room was adequate, with nice decor. My one bugbear was the quilt on the bed was too small,so either my knees or my back were cold. The staff however, made up for this, with excellent customer service, even when we asked for help with a birthday surprise, they sent out for... More 

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Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest, Thank you very much for your feedback on our hotel through Trip advisor. All feedback we receive is greatly appreciated and we endeavour to make everyone’s stay here with us as pleasurable as possible. In the meantime if there is anything we can do to assist you please do not hesitate to contact us directly at 01397 702040... More 

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