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BEST WESTERN Imperial Hotel

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Fraser Square, Fort William PH33 6DW, Scotland
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BEST WESTERN Imperial Hotel
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BEST WESTERN Imperial Hotel
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442 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dunoon, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I enjoyed my stay, single room, no. 1. The room was adequate, with nice decor. My one bugbear was the quilt on the bed was too small,so either my knees or my back were cold. The staff however, made up for this, with excellent customer service, even when we asked for help with a birthday surprise, they sent out for... More 

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Skipton, United Kingdom
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I travelled from Yorkshire to spend the Bank Holiday weekend with my partner who was at the time working near Fort Bill. We stayed the first night in the jacuzzi room then the second night in a normal room (couldn't have the jacuzzi room the second night as it was booked up) The room was ok, but only ok. A... More 

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Durham, United Kingdom
19 reviews 19 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Clean and tidy hotel looking a bit dated in places. Nice breakfast and town centre nearby. Bit of a maze to find room and would have got lost if not for signs along way. Room was at the other end of the building to the reception and was located right opposite the entrance to the basement night club. Old wooden... More 

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Edinburgh, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 1 night. Reception staff very friendly and efficient. Offered us alternative room as our wasn't ready at time of arrival. Room with view over Loch Linnhe. Decent room size, very clean. Bathroom fine too though shower not very powerful at all, hard to wash hair properly. Breakfast was the best I've had in hotels for ages. Waitress... More 

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1 review
5 of 5 stars Reviewed 5 weeks ago

Very nice hotel with amazing views right in the City centre of fort william. Best thing about hotel is its staff all are amazing manager himself was very helpful they all make you feel special. Room was very good with very good bath and breakfast was amazing. Will be back soon only issue was rooms can be bit noisy during... More 

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20 reviews 20 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 19, 2015

Stayed for one night on DB&B basis. Check in was easy, met with polite staff who sorted out the admin as quick as can be sorted. Room was No28 on top floor, good room to get as its at the end of the corridor and nice and quiet. Room was very comfortable and clean even with a view of the... More 

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Halifax, England, United Kingdom
Top Contributor
53 reviews 53 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 31, 2015

the hotel is located very close to fort william train station; with very short walk and almost in the town centre; so there are many restaurant and shops in very close proximity ; the hotel is almost facing towards the lake; and from most of the upper floor rooms you can have view of the lake; Fort william is very... More 

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Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Valued Guest, We are absolutely delighted by your wonderful review of our hotel. Thank you so much for your very positive feedback about the exceptional customer service of staff, and the great food at our hotel. Your review has been truly motivational for the management and the team who really feel positive when their efforts are recognised by valued... More 

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