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All 20 Fort William hotels

BEST WESTERN Imperial Hotel

Fraser Square, Fort William PH33 6DW, Scotland
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Ranked #13 of 20 Hotels in Fort William
A recent review
5 of 5 stars reviewed 4 days ago
JoyceBrodie Houston, Texas
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409 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
Houston, Texas
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Spent one night here and was impressed with the friendly, polite staff. The level of cleanliness was noticeable too and should be praised as have experienced the opposite during our week in Scotland. The four poster bed was an unexpected surprise but very nice as was the large bathroom. Highly recommended! One more thing…the haggis pakoras served in the bar... More

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campbeltown
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We spent the weekend at The Imperial in August and had a lovely time. The hotel is very central. Handy for shops and train station. The staff were so pleasant and helpful. When we arrived the car park was full but they gave us a note to display in the car so we could park on the street outside. We... More

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1 review
3 of 5 stars Reviewed 2 weeks ago

having stayed before I was disappointe with my experience on this occasion. My shower was cold at 8pm so this was not due to high demand, and the shaver point next to the light in the bathroom was not very clear how to operate, Overall I feel my single room was very small. However on raising my point to a... More

Review collected in partnership with Best Western GB

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Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Valued Guest, Thank you for submitting your concern with regards to your recent stay at Best Western Imperial hotel and we offer you our sincere apologies that we couldn't meet your expectations. We strive in providing best possible services to each of our guests so that they can enjoy their stay at our establishments we have taken your observations... More

Blackburn, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed for 3 nights in executive room last week and thoroughly enjoyed our stay. Reception Staff were very friendly and helpful. Two receptionists (both names with K) were very helpful and advised us about sightseeing. Restaurant food and service was of good standard. Best part of hotel is location-very close to train station and visiting places. I will definitely... More

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Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Valued Guest, We are absolutely delighted by your wonderful review of our hotel. Thank you so much for your very positive feedback about the exceptional customer service of staff, and the great food at our hotel. Your review has been truly motivational for the management and the team who really feel positive when their efforts are recognised by valued... More

Fife
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here on Thursday 28th August for a business trip in Fort William. The hotel is beside the main A82 overlooking Loch Linnhe although my room (15) overlooked a narrow lane at the side of the hotel. The hotel is also right beside the main shopping street with a small selection of shops and restaurants. I chose to eat... More

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Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Valued Guest, Thank you for submitting your concern with regards to your recent stay at Best Western Imperial hotel and we offer you our sincere apologies that we couldn't meet your expectations. We strive in providing best possible services to each of our guests so that they can enjoy their stay at our establishments we have taken your observations... More

Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

There are better hotels in Fort Bill, much better. The receptionist doesn't speak English (I had to repeat myself when asking where the toilet is and she had to mime the answer). Parking is a nightmare, only about 8 parking spaces for the whole hotel and the staff encourage you to "just park on the yellow line outside" - not... More

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Elgin, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Parking a nightmare, rooms terrible mine had a Perspex window which I had trouble closing.bar had a light hanging down and was being fixed by I presume one of the owners, worrying if this is how important electrical safety is put. Food not good and breakfast the same.

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Bridgnorth
Top Contributor
75 reviews 75 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We thoroughly enjoyed our stay here in this well-managed, friendly hotel right in the centre of Fort William. The staff were charming and very helpful. The room was good (perhaps a bit small and not lavish) and the service was excellent. The set evening meal was absolutely excellent value at £12.50 per head. I was expecting an average meal with... More

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Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest, Thank you very much for your feedback on our hotel through Trip advisor. We are happy to learn that your stay at our hotel was up to your expectations and that we were able to make your stay memorable by providing you the positive experience. We endeavour to give to all our valued guests’ excellent standards. We will... More

Cincinnati, Ohio
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really enjoyed my stay here. The beds and pillows were very comfortable, and the rooms full of character. I thought they were quite roomy, actually, compared to other places we stayed on our trip. The colors were bright and cheerful. It was a short walk from the train station, and close to lots of shopping and restaurants. One note:... More

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Additional Information about BEST WESTERN Imperial Hotel

Address: Fraser Square, Fort William PH33 6DW, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Price Range (Based on Average Rates): $
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Also Known As:
Best Western Fort William
Fort William Best Western
BEST WESTERN Imperial Hotel Fort William, Scotland

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