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All 20 Fort William hotels

BEST WESTERN Imperial Hotel

Fraser Square, Fort William PH33 6DW, Scotland
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57%
Ranked #13 of 20 hotels in Fort William
A recent review
5 of 5 stars reviewed 2 days ago
gemtwist Cincinnati, Ohio
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398 people have reviewed this hotel

Traveler rating
    107
    112
    84
    53
    42
See reviews for
31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Cincinnati, Ohio
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I really enjoyed my stay here. The beds and pillows were very comfortable, and the rooms full of character. I thought they were quite roomy, actually, compared to other places we stayed on our trip. The colors were bright and cheerful. It was a short walk from the train station, and close to lots of shopping and restaurants. One note:... More

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Minehead, United Kingdom
Top Contributor
63 reviews 63 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I booked what I hoped would be a comfortable hotel before starting my National 3 Peaks 24 hour Challenge. After an 18 hour journey, I was not disappointed with my room which although small was perfect for one person. I didn't eat at the hotel during the evening but breakfast was excellent with welcoming staff. Unfortunately the shower door had... More

Was this review helpful? Yes 1
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest, Thank you very much for your feedback on our hotel through Trip advisor. We are happy to learn that your stay at our hotel was up to your expectations and that we were able to make your stay memorable by providing you the positive experience. We endeavour to give to all our valued guests’ excellent standards. We will... More

Swindon, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Stayed at the Imperial Hotel for two nights before heading further up into the Highlands. It served as a welcome stop off, very central to the shopping facilities, the Loch, the train station and of course Ben Nevis The room was perfectly comfortable, with a good sized bathroom, tea/coffee making facilities and a TV, as well as the much needed... More

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest, Thank you very much for your feedback on our hotel through Trip advisor. We are happy to learn that your stay at our hotel was up to your expectations and that we were able to make your stay memorable by providing you the positive experience. We endeavour to give to all our valued guests’ excellent standards. We will... More

bromsgrove
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This must be one of the worst of Best Western Hotels, I'm afraid the hotel needs a serious refurb. The view of turquoise green tiles in the bathroom was not good. Choice of restaurant menu for evening meal was very poor, better to go into the town were there was some very good restaurants and inns with very good selection... More

Was this review helpful? Yes 1
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest Thank you for submitting your concern with regards to your recent stay at Best Western Imperial hotel and we offer you our sincere apologies that we couldn't meet your expectations. We strive in providing best possible services to each of our guests so that they can enjoy their stay at our establishments we have taken your observations into... More

1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed in the hotel during last week of July the location of the hotel is excelent. Right in the town centre as well not far from the scenic hills of Ben Nevis . The hotel staff were very helpful with the local infomation and food was great. The hotel was value for money and would definetly recommend. Liked... More

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Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest, Thank you very much for your feedback on our hotel through Trip advisor. All feedback we receive is greatly appreciated and we endeavour to make everyone’s stay here with us as pleasurable as possible. In the meantime if there is anything we can do to assist you please do not hesitate to contact us directly at 01397 702040... More

Oxford
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Even if you have made a booking, you still are highly likely to be told some customer vomitted in one room and they can't allocate anyone in for 24hours which was so obviously an excuse for bad management. We had to move to another hotel which was the worst experience we had ever had. The front desk had a really... More

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Melbourne(AUS)/Aachen(GER)
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We travelled to Fort William without booking accommodation. This hotel was the third we saw, the first two were booked out. We got the last two available rooms, which allegedly cost 140 pounds/night, but the man on the reception said he'd do them both for 200 Pounds. My parents had a reasonable room on the village side of the hotel,... More

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Aberdeen, United Kingdom
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed for 2 nights check in was very easy guy at reception couldn't have been more helpful. Room was a bit of a let down especially for the price we paid but staff all the them were very helpful nothing was too much for them. We Ate In the hotel and it was very nice. All in all good hotel... More

Was this review helpful? Yes
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest, Thank you very much for your feedback on our hotel through Trip advisor. We are happy to learn that your stay at our hotel was up to your expectations and that we were able to make your stay memorable by providing you the positive experience. We endeavour to give to all our valued guests’ excellent standards. We will... More

Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Stayed in the hotel last night and frankly couldn't wait to checkout. The hotel entrance is shabby and as we descended the stairs to our room a very unpleasant odour awaited us on the 1st floor and was apparent throughout the hallways. Our room was tatty and in need of attention and the shower room was very basic and unwelcoming.... More

Was this review helpful? Yes
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Valued Guest, Thank you for submitting your concern with regards to your recent stay at Best Western Imperial hotel and we offer you our sincere apologies that we couldn't meet your expectations. We strive in providing best possible services to each of our guests so that they can enjoy their stay at our establishments we have taken your observations... More

duraham
Contributor
17 reviews 17 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Hotel was down market but charged up market prices. The building was musty as was the room. The breakfast was mediocre with minimum selection and sausages and bacon didn't taste of good quality. Staff were pleasant and helpful but just not well trained. Radio blasting over breakfast. Hotel location convenient but not pretty! Not the best westerns usual standard.

Was this review helpful? Yes 1
Imperial H, General Manager at BEST WESTERN Imperial Hotel, responded to this review

Dear Guest, Many thanks for taking the time to provide your comments following your stay at our hotel. We apologise that your experience was not to your expectations on this first occasion that you chose to stay with us. We are pleased to advise that since your stay, we have considerably improved on the matters you have referred to and... More

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Additional Information about BEST WESTERN Imperial Hotel

Address: Fraser Square, Fort William PH33 6DW, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Price Range (Based on Average Rates): $$
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Also Known As:
Best Western Fort William
Fort William Best Western
BEST WESTERN Imperial Hotel Fort William, Scotland

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