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Hotel class 5.0 of 5
14 Culduthel Road | (formerly Culduthel Lodge), Inverness IV2 4AG, Scotland
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Reviews you can trust

87% Recommend
4.5 of 5 stars 109 reviews
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By trip type
All (109)
[ Date ] [ Rating ]
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5 of 5 stars
ColMacF   1 contribution
Scotland
Oct 3, 2009 | Trip type: Couples

We had a very good room - upgraded from the one we had booked. The room had a small sitting area, a large bath and shower room and a bedroom with a very comfortable and large bed. The room was spotless. We had a drink in the bar and ate in the restaurant. The food was exquisite. My first choice... more

Management response from
Rocpool-Inverness, General Manager, Kerry Watson

Good to see you enjoyed the jelly beans! They are addictive! Thank you for writing your review and I have passed your kind words onto all the staff. I have also passed your comments with regards to the food onto Mr Roux. When we opened Chez Roux we purposely set out to make the restaurant affordable as possible, therefore I...

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5 of 5 stars
Bostonian3771   1 contribution
Boston, MA
Oct 1, 2009 | Trip type: Couples

My wife and I had went on a 7 day driving tour of the highlands and Inverness was one of our overnight stays. After a long day of driving and ferry rides landing at the Rocpool was one of the highlights of our trip. This is one of the better luxury boutique hotels I have stayed at anywhere in the... more

Management response from
Rocpool-Inverness, General Manager, Kerry Watson

I appreciate the time you have taken to write your review. Obviously I am very pleased to hear what a great time you had and that you enjoyed the hotel. Our staff work hard at making our guests feel welcome, therefore I have passed on all your comments to them as it is important for them to know when a...

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3 of 5 stars
xx17889   2 contributions
Frankfurt
Sep 22, 2009 | Trip type: Couples

Sorry to mention, but we had to leave early sunday morning at 8.10 am and at this time there was no staff available, no breakfast served, no porter to see. We had nice food the evening before, a fancy room, but a very unpersonal staff at the reception. For the money given it was an unadequate service and the roomservice... more

Management response from
Rocpool-Inverness, General Manager, Kerry Watson

Thank you for passing your comments onto Tripadvisor for us to review. As I have said many times we appreciate all comments, even when bad in order to improve our service that we offer to guests. With regards to the early breakfast on a Sunday, the majority of our guests do not require this service, hence us starting breakfast at...

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5 of 5 stars
mrabuse   7 contributions
Connecticut
Sep 21, 2009 | Trip type: Couples

We pulled into the Rocpool Reserve after a long day of golf and driving across the Scottish Highlands. The staff was incredibly accomodating, friendly and all more eager than the next to provide the best recommendations for where to go and what to do. My key rating for a hotel room is determined by the bed and shower quality, and... more

Management response from
Rocpool-Inverness, Kerry Watson General Manager

I have to agree with you with regards to the bathrooms and bed at Rocpool Reserve, the showers are excellent and we do have extremely large beds that had to be custom made. It is great to see that you enjoyed your time at Rocpool and the food in Chez Roux. Thank you for taking the time to post your...

pure bliss
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5 of 5 stars
lvg74   1 contribution
moray
Aug 22, 2009 | Trip type: Couples

my husband & i stayed at this fantastic hotel for (unfortunatly) just the one night....but it was one night of pure indulgence. The staff are very polite & attentive but not intrusive, the waitress who served us during dinner & breakfast was brilliant,even having to put up with my husbands so called "witty" humour, i'm sorry i didnt get your... more

Management response from
Rocpool-Inverness, General Manager, Kerry Watson

Sorry in the delay in replying to you, I seemed to have missed your review while writing my replies. It is great to see that you enjoyed your time at Rocpool and Chez Roux. I have to agree that it can be a struggle to decide on what you would like of the menu. When Mr Roux sends me the...

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4 of 5 stars
woodzey   27 contributions
Philadelphia, Pennsylvania
Aug 21, 2009 | Trip type: Family

Our family took a trip to Scotland. We stayed in places based on reviews from the trip advisor community. This is one hotel where I don't agree with most reviews. We stayed for 3 nights at the Rocpool Reserve. We had 2 rooms: a regular room and a room with a sitting room. The rooms themselves very nicely appointed, but... more

Management response from
Rocpool-Inverness, General Manager, Kerry Watson

At Rocpool Reserve and Chez Roux we take great care and time in training our staff and ensuring that the service we provide is the best possible. To us the most important factor in the hotel is the staff and our service and normally we provide all our guests with an excellent level of service. Therefore, I was greatly disappointed...

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5 of 5 stars
walkmanFife   16 contributions
Fife, Scotland
Aug 17, 2009 | Trip type: Couples

We did not stay at Rocpool Reserve, but booked into its restaurant for a meal. It was a very pleasant experience. The staff were very attentive and helpful and it's obvious that effort has gone into training them. Had a drink in the cocktail bar while choosing from the menu. The decor is very swish and contemporary and a little... more

Management response from
Rocpool-Inverness, General Manager, Kerry Watson

Can I take this opportunity to thank you for taking the time to write about your experience at Chez Roux. We appreciate all comments about the hotel and the restaurant as it is important for us to learn as a team and grow. Many people do not feel comfortable telling us their thoughts at the time, hence the reason I...

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5 of 5 stars
DJPLochNess_Scotland   1 contribution
Loch Ness, Scotland
Jul 23, 2009 | Trip type: Friends getaway

I did not stay thr night at the Rocpool Reserve, but I went to the restaurant of Chef Roux. Myself and four of my friends went out for a meal at Rocpool reserve as a treat from our employer at the Loch Ness Lodge Hotel. I have never been so imprerssed, the greeting was superb I was meet at the... more

Management response from
Rocpool-Inverness, General Manager, Kerry Watson

Thank you for writing your thoughts on TripAdvisor. It was a pleasure to read them and I have passed your kind words onto the staff. At Chez Roux we aim to make our guests feel comfortable and relaxed throughout their time with us, and it is great to see this was the case for yourself and your friends especially as...

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5 of 5 stars
park99   5 contributions
melbourne
Jun 10, 2009 | Trip type: Family

I stayed at the Rocpool last year with my husband just for one night and really enjoyed it so was looking forward to a longer stay. This time it was a family trip with my elderly mother who usually prefers a more traditional type of hotel but she absolutely loved it and said it was the best trip she's had... more

Management response from
Rocpool-Inverness, Kerry Watson General Manager

I am so pleased that your mother enjoyed her time at Rocpool Reserve, as I believe there is always a misconception with Boutique hotels that they are for the young professionals or couples. In reality we aim to attract all types of guests and simply ensure that their time here is the most enjoyable possible. I have passed on your...

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5 of 5 stars
HotelInspector14   3 contributions
Perthshire
Jun 8, 2009 | Trip type: Couples

Had originally booked into a hotel in Ullapool. But was really disappointed with our room, so we drove all the way back down to Inverness, and booked into Rocpool on a whim. What a treat! Greeted at the door by member of staff, and promptly given tour of selection of rooms available. Decided on rm 5. Absolutely beautiful. Everything we... more

Management response from
Rocpool-Inverness, Kerry Watson General Manager

Good to hear that your trip up to the Highlands was not wasted and you enjoyed yourself and the hotel. I have passed your comments onto Olga(the receptionist who greeted you and showed you the rooms available). She was delighted that this small thing improved your time here. At Rocpool Reserve we firmly believe that it is the attention to...

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Rocpool Reserve Also Known As

  • Rocpool Reserve Inverness
  • Rocpool Reserve Hotel Inverness
Address: 14 Culduthel Road | (formerly Culduthel Lodge), Inverness IV2 4AG, Scotland