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Best Western Inverness Palace Hotel & Spa

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Traveler (742)
Room & Suite (432)
Dining (83)
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About

#15 of 38 hotels in Inverness
Location
4.8
Cleanliness
4.4
Service
4.3
Value
4.0
Travelers' Choice
Best Western Inverness Palace Hotel & Spa located on the banks of Inverness opposite Inverness Castle. Recently awarded AA 4 Star, it is just a few minutes walk to the town centre. Discover a warm and friendly welcome at the stylish and contemporary hotel. Accommodation is offered over 2 period properties and modern refurbished cottage. Choose from Classic rooms to period River & Castle View rooms with a lovely view towards the Castle. Choose from dining in Brassiere, Bar or the Lounge where you can sit back and relax with your favourite coffee as we We Proudly Serve Starbucks Coffee and surf the web for free. Visit the newly refurbished Leisure Club with 50 foot swimming pool, sauna, Jacuzzi, steam room. You will enjoy a relaxing break in stylish surroundings here is a brief summary: Inverness City Centre location : Free Wifi : Car Parking : Leisure Club with 50 foot Swimming pool : Fitness Suite: Starbucks Coffee : Sleeping Beauty Spa.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Board games / puzzles
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Free public parking nearby
Paid private parking nearby
Street parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Snack bar
Special diet menus
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Housekeeping
Interconnected rooms available
Room service
Safe
Flatscreen TV
Walk-in shower
Bath / shower
Telephone
Wardrobe / closet
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Great View
City View
Languages Spoken
English
Hotel links
Special Offer:Lowest Price When You Book Direct! CLICK HERE to view
4.0
4.0 of 5 bubbles2,351 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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At the Best Western Inverness Palace Hotel & Spa, guests have called out the array of excellent amenities, including a pool, gym, and a delightful breakfast buffet, although a few have encountered service inconsistencies. The hotel's cleanliness earns rave reviews, with travelers impressed by the pristine rooms and facilities, despite isolated reports of small lapses. While opinions on room comfort and value for money are mixed, with some mentioning noise and maintenance issues, the friendly service and stylish ambiance are widely appreciated. The hotel's riverfront location near the city center is a highlight for many guests, offering scenic views and convenience.
Location
Central
Atmosphere
Inviting
Rooms
Cramped
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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2,351Reviews38Q+A100Room tips
Traveler rating
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  • 83
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sonnie p wrote a review Dec 2023
1 contribution
Second time coming here with my family, so welcoming, my daughter loves the starbucks in the restaurant 😍. Breakfast is amazing and so much to choose from, we had Marlene serving us who we met last time who gave us lots of tips on places to go last time and so friendly and helpful! My daughter loved her. We got given a river view room too which is stunning, Thanks for another amazing stay.
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelika Malinowska-Dolgowska, Revenue Management at Best Western Inverness Palace Hotel & Spa
Responded Dec 19, 2023
Thank you so much for your lovely review, Sonniep123. We are so pleased to hear that you and your daughter had a brilliant stay at the hotel again. I am glad that your daughter loves the Starbucks coffee and that you enjoyed your breakfast and room. I will pass your lovely comments on to Marlene, she will be very happy to hear your kind words. We hope to welcome you back again soon. Kind Regards, Sarah
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FuriousGeorge27 wrote a review Dec 2023
Scottish Highlands, United Kingdom346 contributions73 helpful votes
Special mention to Taylor, our server at lunch today. He managed to cope with our busy table. A very capable young man who remained calm and professional, whether it was a request for extra coffees or a cup of boiling water (?!?)
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelika Malinowska-Dolgowska, Revenue Management at Best Western Inverness Palace Hotel & Spa
Responded Dec 18, 2023
Thank you so much for your fantastic review, FuriousGeorge27! It's great to hear that Taylor made such a good impression. He'll be delighted to hear your compliments. Hopefully see you again soon. Kind regards, Angelika
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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simon m wrote a review Dec 2023
Queenstown, New Zealand41 contributions29 helpful votes
Not a bad hotel at all just not great either. We paid for a basic room which was very small but that’s what you pay for. The hotel lift is tiny and had to do multiple trips with bags. Hallways are also very noisy with slamming doors. Parking could also be an issue but we managed to get the staffs help to sort that out. Very central location with great views over the river. Again not bad but not great either. Staff were helpful when required.
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Angelika Malinowska-Dolgowska, Revenue Management at Best Western Inverness Palace Hotel & Spa
Responded Dec 12, 2023
Thank you so much for taking the time to share your feedback, SimonmA2827KI. We're glad to hear that our central location and the views over the river added positively to your experience. We have rooms of many shapes and sizes due to the building being Victorian but we do always try our best to offer a room move if possible, for those who are unhappy with their allocated room. We're pleased to know our team was helpful, especially in assisting with parking. Your satisfaction is our top priority, and we're grateful that our team could contribute positively to your stay. Thank you once again for choosing our hotel, and we look forward to welcoming you back soon. Kind regards, Angelika
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Simontie wrote a review Dec 2023
Forres, United Kingdom42 contributions35 helpful votes
We had great weekend in Inverness or the big smoke as some call it, ideal for shopping, restaurants and pubs. Most local pubs have live music over the weekend and all this makes for a great time, there is a wide range of music genres and great bands the hotel has a good pool and fitness centre, didn't use it on this occasion but have in the past, its ideal for a quick swim or a work out sauna or jacuzzi, hotel restaurant is fine but due to its location there is a wide choice available locally we ate out but have eaten here on previous stays they have a nice cocktail bar for a quick drink before dinner or heading out
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Review collected in partnership with Best Western
Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelika Malinowska-Dolgowska, Revenue Management at Best Western Inverness Palace Hotel & Spa
Responded Dec 11, 2023
Thank you so much for taking the time to share your amazing feedback, Simontie. We're thrilled to hear that you had a great weekend exploring the vibrant local atmosphere, with its diverse array of live music, shopping, restaurants, and pubs. We're also glad to hear that you appreciate our hotel's amenities. While you didn't use them this time, it's great to know you've enjoyed them in the past. We always strive to provide facilities that cater to the diverse needs of our guests, whether for relaxation or staying active. We look forward to welcoming you back soon for another memorable stay, perhaps with a chance to enjoy a swim or a workout, followed by a relaxing cocktail at our bar. Kindest Regards, Angelika
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mazcar68 wrote a review Nov 2023
Wolverhampton, United Kingdom5 contributions
Visited the hotel as part of the turkey and tinsel package offered through plimerly travel.... Room - amazing apart from some of the TV channels signal being hit and miss but didn't affect our experience... Housekeeping was good as we opted on 2 days not to have our room freshened up.... Bar - good selection of drinks available, including hot drinks... Staff - reception staff friendly and helpful; bar staff very friendly and chatty, always smiling, great personality especially Lorna and Angelika; restaurant staff - mostly helpful and efficient however 1 was rather harsh and made us feel uncomfortable asking for things.... overall nothing was too much for any staff member to do.... Food - as this was inclusive of the package, we had a breakfast buffet which was tasty however
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelika Malinowska-Dolgowska, Revenue Management at Best Western Inverness Palace Hotel & Spa
Responded Nov 24, 2023
Thank you so much for taking the time to share your detailed feedback regarding your stay at our hotel as part of the Turkey and Tinsel package, Mazcar68. We are delighted that you found your room amazing and our housekeeping service to your satisfaction. We apologise for the intermittent TV signal issue and will certainly look into improving that aspect. It’s great to know that our bar's selection of drinks met your expectations, and we are particularly pleased to hear your kind words about our team, especially Lorna and Angelika. We are happy that you had a wonderful massage at the spa, and it's unfortunate that time constraints prevented you from experiencing our swimming pool. We hope that on your next visit, you’ll have the opportunity to enjoy our facility too. Your recommendation means a lot to us, and we are excited to welcome you back next year. Thank you once again for your review and for choosing to stay with us. Kindest regards, Angelika Malinowska-Dolgowska
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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danielleritchie1 wrote a review Nov 2023
Peterhead, United Kingdom1 contribution
Modern, well designed to high standard. Great location, close to everything. Rooms very clean, enough space, good amounts of plugs/mirrors ect. Great facilities - pool/sauna/steam room and gym. Would recommend staying here.
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Review collected in partnership with Best Western
Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelika Malinowska-Dolgowska, Revenue Management at Best Western Inverness Palace Hotel & Spa
Responded Nov 22, 2023
Thank you so much for your lovely review, Danelleritchie1! We are delighted to read that you enjoyed your stay with us. We'll look forward to welcoming you again the next time you visit the city. Kind regards, Angelika
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Flyer30680 wrote a review Nov 2023
Norwich2 contributions3 helpful votes
Hotel surpassed expectations, Location excellent, room spacious, comfortable and clean. Good facilities. Staff polite helpful and friendly. Restaurant very accommodating and understanding with my small appetite and reduced portion size to help. Excellent cheesecake. Would definitely book again and would recommend.
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Review collected in partnership with Best Western
Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelika Malinowska-Dolgowska, Revenue Management at Best Western Inverness Palace Hotel & Spa
Responded Nov 20, 2023
Thank you so much for your lovely review, Flyer30680! We are delighted to read that you enjoyed your stay with us. Our team sincerely appreciates your kind words. Hopefully see you again soon. Kind regards, Angelika
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leighanne R wrote a review Nov 2023
1 contribution
Return customer. Love this hotel. Great location, firm mattress, very clean, great food menu and friendly staff. Nothing is a problem. Special shout out to Patrick and Gabriel, excellent customer service
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelika Malinowska-Dolgowska, Revenue Management at Best Western Inverness Palace Hotel & Spa
Responded Nov 20, 2023
Thank you very much for your great review, 763leighanner. I am so pleased to hear that you enjoyed your time with us and It's great to hear that Patryk and Gabriel made such a good impression. They'll be delighted to hear your compliments! We'll look forward to welcoming you again the next time you visit the city. Kind Regards, Angelika
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stephen R wrote a review Nov 2023
2 contributions
Came back again and wasn’t disappointed, high standards maintained as always . Hotel is modern, beautiful and clean staff are first class particularly Patrick at reception and Gabriel at the bar . Wouldn’t stay any where else in Inverness
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelika Malinowska-Dolgowska, Revenue Management at Best Western Inverness Palace Hotel & Spa
Responded Nov 21, 2023
Thank you so much for your fantastic review, StephenrM9987TB. We are glad you have written so many positive points and enjoyed your stay. Our team sincerely appreciates your kind words. It's great to hear that Patryk & Gabriel made a fantastic impression on you & that they helped make your stay even better. I will certainly pass your compliments to these members of staff who'll be delighted to hear your feedback. It's great to hear that you will be back again in the future, we will look forward to welcoming you back. Kind Regards, Sarah G
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christine P wrote a review Nov 2023
4 contributions1 helpful vote
Waste of time booking two months in advance. Booked for 2 people to have treatments together & when we went for treatments, it was one after the other. What a disappointment & a horrible end to our weekend away. Poor, poor service. Would not recommend this salon.
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelika Malinowska-Dolgowska, Revenue Management at Best Western Inverness Palace Hotel & Spa
Responded Nov 7, 2023
Dear Christine, We sincerely apologise for the disappointment and inconvenience you experienced during your recent visit. We understand how important it is to have a relaxing and synchronized treatment experience, especially when it's been planned as part of a special weekend away. Please be aware that Sleeping Beauty Spa operates independently from our hotel, despite being located within our premises. This means that their booking system and service delivery are managed separately from our hotel services. What is more, we are committed to ensuring our guests have an enjoyable experience in all aspects of their stay, including any interactions with our on-site partners. We would like to investigate this matter further to understand whether your booking was part of a hotel spa package or strictly for spa day treatments. Could you please reach out to us directly at webs.support@miltonhotel.com? This will enable us to look into your booking details. Please accept our sincere apologise for any inconvenience. Kind Regards, Angelika Dolgowska
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
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PRICE RANGE
$110 - $250 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western inverness palace hotel inverness, best western inverness palace hotel and spa, inverness best western
LOCATION
United KingdomScotlandScottish HighlandsInverness
NUMBER OF ROOMS
110
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BEST WESTERN INVERNESS PALACE HOTEL & SPA $154 ($̶1̶9̶7̶) - Prices & Reviews - Scotland