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All 34 Inverness hotels

BEST WESTERN Inverness Palace Hotel & Spa

3.0 of 5 Hotel   |   8 Ness Walk, Inverness IV3 5NG, Scotland
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Ranked #13 of 34 hotels in Inverness
A recent review
4 of 5 stars Reviewed October 12, 2012
Chris B Lincoln, United Kingdom
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519 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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There are newer reviews for BEST WESTERN Inverness Palace Hotel & Spa
See the most recent reviews
Lincoln, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 12, 2012

Situated almost in the centre of Inverness yet in the banks of the River Ness with aview accross to the castle. Good spacious warm rooms in the Wing with power shower in bathroom. Good choice of food on the fixed rate menu. Good lounge & bar facing river and all followed by an excellent breakfast. Friendly staff although a bit... More

Was this review helpful? Yes
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to read that you enjoyed your stay with us and found the staff helpful and friendly. I hope we can welcome you back in the near future. Kindest Regards Laura Kelly Sales Manager More

Falkirk, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 26, 2012

...they treated us so well. Absolutely classic warm highland welcome with a large room (no 020) that will be hard to beat in the city. What a great view across the river to the castle, and an absolutely enormous, luxurious bed. Best sleep I have had in ages topped off with a fantastic breakfast the following morning. The quality of... More

Was this review helpful? Yes
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to read you enjoyed your stay with us and hope to welcome you back in the near future. Kindest Regards Laura Kelly Sales Manager More

Warwick
Top Contributor
52 reviews 52 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 16, 2012

Stayed here one night and also booked a meeting room here. Staff were generally helpful and friendly although they have a lot of coach business checking in and out and sometimes seemed overwhelmed. My room was large but freezing cold, radiator clunking but no heat. Was quickly sorted with a portable radiator brought to the room. Rooms at the back... More

Was this review helpful? Yes
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel. I have noted your comments and these will be passed to each department to review. I hope we can welcome you back in the near future. Kindest Regards Laura Kelly Sales Manager More

Fort William, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 14, 2012

Lovely room with big bathroom and lovely view over the river to the Castle. Staff very friendly and helpful. Good leisure centre with good sized pool, jacuzzi, sauna and steam room. Just a short walk to the centre of Inverness.

Was this review helpful? Yes
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to read you enjoyed your stay with us and hope to welcome you back in th near future. Kindest Regards Laura Kelly Sales Manager More

Aberdeen, United Kingdom
Top Contributor
50 reviews 50 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 13, 2012

The Palace was a good base for exploring further north and west. We got a warm welcome and were able to order newspapers. The swimming pool looked inviting but very under used. My room was comfortable, but in need of a facelift. A handle missing on the chest of drawers, for example. The ensuite was roomy, but I would have... More

Was this review helpful? Yes
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Deat Guest, Thank youf ro taking time and writing a review on the Palace Hotel. I'm glad to read the staff were welcoming and help make you stay better when you requested a move. I hope we can welcome you back int he near future. Kindest Regards Laura Kelly Sales Manager More

Aberdeen, Scotland, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 11, 2012

This was the last part of accommodation on a small trip around northern scotland! We found the hotel okay and good value for money. Being also quite central had helped! But parking in and around the hotel was not good at all had to end up in a church yard. We did use the swimming pool which was very good... More

Was this review helpful? Yes
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel. All comments are taken on board and will be passed onto each department to review. I just wanted to clarfiy the car parking situation as I don't want future guest to think we use a church yard for parking. We have 15 space at the... More

Warwickshire
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 2, 2012

Good hotel, in an excellent location in the centre of Inverness. The foyer and restaurant were both lovely and decorated to a high standard. The rooms were very well decorated and were very clean however the bathrooms are very tired with stained shower curtains- this was the only negative. All staff were lovely, especially the waiters in the restaurant.

Was this review helpful? Yes
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest, Thank you for taking time and writing a review on the hotel. I'm glad to read you enjoyed your stay with us and found our rooms clean and decorated to a high standard. We understand some of our bathroom are slightly tired and many got refurbished at the between of this year. We also have more bathrooms scheduled... More

Doncaster, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 31, 2012

we stayed here as part of our tour with Page and Moy 26th Aug to 30th it was very clean .Our only fault was the noise from upstairsmust have very thin ceilings.The food was very nice and my husband was able to choose from another menu if there was nothing to his taste on the set menu which they have... More

Was this review helpful? Yes
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to read you enjoyed the hotel and found it to be clean and tidy but apologise the noise from the floor above disturbed you. I'm happy to read the enjoyed the food and hope we can welcome you back again in the near... More

York, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 30, 2012

We stayed here for a couple of nights. It was very busy. The staff looked exhausted and the hotel looks tired. It is in desperate need of a refresh. Our room would not have passed the Hotel Inspector's beady eye - broken shower, poor cleanliness.

Was this review helpful? Yes
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel. All comments are taken on board and will be reviewed by each individual department. Kindest Regards Laura Kelly Sales Manager More

Edinburgh, United Kingdom
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 27, 2012

We telephoned late on Friday evening to book after being let down at the B&B we had originally booked. What seemed a crisis at the time, turned out to be a blessing. The Receptionist could not have been more helpful, giving us ongoing directions over the phone as we negotiated a number of diversions in the area. Once in the... More

Was this review helpful? Yes
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel. I'm glad to read you enjoyed your stay with us and the reception team with helpful in getting you to the hotel. I hope we can welcome you back in the near future. Kindest Regards Laura Kelly Sales Manager More

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Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
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Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#16 Romantic Hotel in Inverness
Hotel Class
Official Description (provided by the hotel)
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 
Number of rooms
88

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