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All 34 Inverness hotels

BEST WESTERN Inverness Palace Hotel & Spa

3.0 of 5 Hotel   |   8 Ness Walk, Inverness IV3 5NG, Scotland
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Ranked #11 of 34 Hotels in Inverness
A recent review
5 of 5 stars reviewed 2 weeks ago
DarcyLanarkshire Lanarkshire
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607 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN Inverness Palace Hotel & Spa
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Lanarkshire
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for the weekend in November with friends and we all Had a lovely time. Beds/pillows were comfy, rooms clean, staff couldn't do enough and all very friendly & chatty. Dinner in hotel was very good would highly recommend it and pool and spa was good also. If I was to say something negative about this hotel and it... More

Was this review helpful? Yes 4
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear DarcyLanarkshire, Thank you so much for writing your lovely review and posting it on Trip Advisor! We're truly thrilled you enjoyed your stay and thank you for the constructive feedback about the lay-out of the pool and gym, all opinions and views are very important to us! We all hope you can make it back for another visit very... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

As I write this I am still sitting in my room on my last night of my stay. I have never felt inclined to write on here before however I cannot simply ignore the quality of this hotel. I have over the last few months stayed in a few Scottish hotels, I have been less than impressed. Generally I have... More

Was this review helpful? Yes 3
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Mr P York What a delight of a review! Thank you so much for taking the time to write it for us and as your maiden review on Trip Advisor! What you have explained is exactly the experience we strive to provide and for how our guests to feel. Your review has been fantastic for the whole team to... More

Newcastle upon Tyne, United Kingdom
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Having stayed over Christmas a few years ago, I was very happy to be able to book a last minute room here. Always a great welcome with service to match. Food great as are the rooms. Prefer to stay in the original part of the hotel which has great character, especially the river view rooms. Wonderful!

Was this review helpful? Yes 3
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Richard E Thanks ever so much for taking the time to write such a complimentary review of your stay. I'm really glad you chose to book again after a previous visit and it's great that you enjoyed yourself! Thank you for your very kind praise of all the team and for all the services we provide - it's been... More

Scotland, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I needed somewhere to stay for a job interview and this place came up trumps. The room was clean, spacious and modern with a good ensuite and a decent shower. No issues and very good for the price point. Check-in was professsional and friendly. My room was above the pool / gym and the music was pretty loud. When I... More

Was this review helpful? Yes 1
TraceyMiltonPalace, Operations Supprt Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear A L Thank you for taking the time to write your review. It's fab for us to read your very lovely comments and I'm delighted you feel you "came up trumps" by booking with us - what a great expression! I'm glad the leisure club team turned the music down and the issue was resolved and, yes not everyone... More

Huntly, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Really nice hotel. Only stayed one night . Rooms are spacious and clean. There is everything you need to. Hotel clean and brightly decorated. Staff helpful. There is a Starbucks cafe in lounge. Located a 2 minute walk to pubs and shops. Only negative, breakfast pricey at £13 each. Would definitely stay here again.

Was this review helpful? Yes 1
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Yvonne42-12 Thank you for posting a review of your stay. Oh, we wish you could've stayed longer too! Maybe next time? Thanks ever so much for your very complimentary review and I have noted your comment about the price for breakfast. The Palace breakfast is an endless continental and full cooked buffet with 54 items to choose from and... More

Keith
1 review
5 of 5 stars Reviewed October 24, 2014

1st time I've reviewed a hotel...don't usually feel the need!!! But this place is different! I stay in the Palace on a weekly basis due to business commitments near Inverness. I have stayed in most of the Hotels in Inverness and the Palace is by far my favorite. It has good Gym facilities, a very nice pool, the food is... More

Was this review helpful? Yes
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear murraynger Well, what a lovely review! One of the "BEST" we've ever had! We're all very grateful that you've chosen this review site and us the subject to be your first experience of posting your comments! As is Samantha - honestly, she is thrilled and delighted and very modest! We're ever so happy that we provide a home from... More

Philadelphia, PA
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 24, 2014

The hotel is just on the opposite bank of the River Ness from the downtown area. There are a number of very good restaurants on that side of the river. There is also a Tesco supermarket a block away from the hotel. The parking lot is quite small, but they will valet park any cars that don't fit in the... More

Was this review helpful? Yes 1
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Jay P Thank you for taking the time to post a review of your stay with us. What a thorough description you've given for all your fellow travellers and we're all delighted you enjoyed your stay. It's great to read that you found the hotel to be clean and that the valet parking service was efficient. I do hope... More

Taynuilt, Scotland, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 22, 2014

We recently stayed in Inverness for the Royal National Mòd and took our choir group of 24 here for that greatly under-rated Scottish institution of High Tea, as we needed to eat slightly earlier to accommodate a big rehearsal. The Palace was very close to our guesthouse and is in a superb city centre location. We had liaised with Jan... More

Was this review helpful? Yes
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Audrey P Thank you ever so much for posting a review of your meal on Trip Advisor! We're all delighted you enjoyed your high tea - a sometimes forgotten meal and now becoming very popular again. Here at the Palace we really try to do this traditional meal justice so I'm glad this came across to you all. Thank... More

Holsworthy, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 22, 2014

We recently stayed at the Palace as part of a holiday with Great Railway Journeys for 4 nights. There were 41 in our group and the Palace is a regular venue for GRJ holidays. The location is lovely overlooking the river ness and is on the edge of the town centre.The hotel is well appointed beautifully fitted out and staff... More

Was this review helpful? Yes 1
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Carrooll3351 Thank you ever so much for posting your review on Trip Advisor. We're all thrilled that you enjoyed your holiday staying with us and your travels with Greatrail. Thank you for your constructive feedback about the menu options and I have passed your review on to the Head Chef and the Food and Beverage Manager. It's wonderful for... More

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Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 88
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Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland

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