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All 34 Inverness hotels

BEST WESTERN Inverness Palace Hotel & Spa

3.0 of 5 Hotel   |   8 Ness Walk, Inverness IV3 5NG, Scotland
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Ranked #13 of 34 Hotels in Inverness
A recent review
4 of 5 stars reviewed 2 days ago
Jim H Centennial, Colorado
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552 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Centennial, Colorado
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We recently stayed at the Best Western in Inverness, the location is brilliant, right on the river, close to the bridge that takes you into the city center and along the path that follows the path to parks and wonderful views. Our room was situated on the back side of the hotel with a nice view of the mountains and... More

Was this review helpful? Yes 1
TraceyMiltonPalace, Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Jim Thank you very much for taking the time to post your review on Trip Advisor. You have traveled along way to reach Inverness so we really do appreciate you choosing to stay here at the Palace. It is lovely to hear that you enjoyed your stay and that you enjoyed the facilities we provide including Starbucks and free... More

Flitwick, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Good hotel with excellent housekeeping - but badly in need of decent management, and a new chef. What decent chef would serve roast meat, machine cut, cold, with a thick "gunge" (supposed to be gravy, but thick enough to need knife and fork) spread over. Vegetables sometimes overcooked, sometimes under - clearly no one has a clue. Breakfast not bad,... More

Was this review helpful? Yes 1
TraceyMiltonPalace, Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear John Thank you for taking the time to post a review of your stay on Trip Advisor. I'm sorry you did not enjoy your meals and food service in the restaurant. Your comments have now been addressed with the Head Chef and your feedback regarding service has been brought to the attention of our Food Services manager to commend... More

Acharacle, United Kingdom
Top Contributor
50 reviews 50 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We are overnighting in Inverness and decided to treat ourselves as our usual place ...see review. Was booked out. Lovely position right in city centre near everything including restaurants. Car park easy in private lot and great fitness suite with steam room, whirlpool and steam room as well as big indoor pool. We had stayed BW last April in Las... More

Was this review helpful? Yes 1
TraceyMiltonPalace, Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thank you very much for writing your review on Trip Advisor we really do appreciate it. We are delighted that you chose to come to the Palace after your regular hotel was full. Your compliments and genuine words of warmth are really appreciated by all the team. I'm really happy that you enjoyed your stay here just as... More

Bergen, Norway
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Stay away so that I can make sure that there is a room available for me when I come back! Great location with valet parking, a spa and just a stones cast from the castle as well as all the great restaurants and shops. Great staff, great rooms and great location. I will Be back

Was this review helpful? Yes 1
TraceyMiltonPalace, Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Carlos Thank you very much for taking the time to review us on Trip Advisor. What a lovely review and call us sentimental but we love being called a "keeper"! So yes we'll keep a room for you when you next return and I hope it is very soon. Kind regards, Della Della Evans Operational Support Manager More

Telford, United Kingdom
Top Contributor
113 reviews 113 reviews
60 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for nearly a week, and I must admit I could have stayed longer, virtually everything about the hotel was good, didn't try the pool or spa, but spoke to people who did and they said it was lovely, we had a room at the back and did get a bit of noise from bottles going into bins and... More

Was this review helpful? Yes 1
TraceyMiltonPalace, Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Roy Wow thank you for taking the time to write a lovely review on Trip Advisor. What a lovely compliment to say you wish you could have stayed longer and one which all the team will really appreciate. Very sorry to hear about the bin noise in the morning I will see what we can do about that. We... More

Bristol, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

this was an hotel booked for us by 'Railtrail' as part of a holiday package. We used this company because they arrange transport from your home railway station as opposed to many where you have to make your own way to Glasgow or Edinburgh for the Scottish holiday. We were delighted to find it was a Best Western as we... More

Was this review helpful? Yes 2
TraceyMiltonPalace, Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear John Thank you for your taking the time to post your review of your stay on Trip Advisor. I am delighted to hear that you enjoyed your holiday here at the Palace and that you really like Best Western Hotels. We are all independently owned and really do work hard to make sure we all achieve the same Best... More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived with no reservation [impromptu train excursion from Edinburgh], walked from the train station [with our rolling bags] and the front desk clerk picked right up on my desire [need!] to quickly and efficiently wrap up the negotiations and booked us into a lovely single [king size] over looking the River Ness. We were pleased to see a Starbucks kiosk... More

Was this review helpful? Yes
TraceyMiltonPalace, Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear John Thank you so much for your great review and I am delighted to hear you made it all the way from Edinburgh to the Palace! We are delighted to see that you enjoyed you stay here at the Palace and manage to squeeze in a Starbucks too. Thank you for your great comments about breakfast too I will... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

My partner & I stayed in this hotel for 3 nights on the last weekend of August with two other couples. When we arrived, the receptionist was not very welcoming. Her first words were 'all 3 of you come here because I am only saying this once'. The rooms were spacious, clean and tidy. The maids came daily and done... More

Was this review helpful? Yes 1
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thank you for writing a review of your stay at the hotel. I am very sorry that you did not find the reception team to be friendly, I have passed your review on to the Reception Manager to look into urgently. The one aspect we usually excel in is friendliness and hospitality towards our guests so it has... More

The Hague, The Netherlands
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

On our way from the Scottish borders where we rent three times a year a perfect cottage to the Orkney Isles we decided to spend a night in Inverness. Accidentally we arrived at Best Western, very well located, at the River, nearby the Castle and downtown. People at reception very friendly and efficient. The hotel was packed. We were at... More

Was this review helpful? Yes 2
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to write a review of your stay. I am very sorry that your experience was disrupted by noise in the room you were allocated and that you have left the hotel disappointed because of this. I do thank you though for your high praise of the reception team and I have passed... More

Perth
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Although on business would definitely return with my husband. Checking in was quick and Staff were friendly and hotel was clean. Breakfast was enjoyable and the restaurant staff where very helpful. The location was close to all amenities and shops.

Review collected in partnership with Best Western GB

Was this review helpful? Yes 4
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest, Thanks ever so much for posting a your review of your stay. We're all thrilled you enjoyed your stay and we hope you get the opportunity to return on a leisure basis with your husband very soon! Thanks again and very kind regards, Della. Della Evans Operations Support Manager More

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Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
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Also Known As:
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland

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