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All 34 Inverness hotels

BEST WESTERN Inverness Palace Hotel & Spa

3.0 of 5 Hotel   |   8 Ness Walk, Inverness IV3 5NG, Scotland
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Ranked #12 of 34 Hotels in Inverness
A recent review
5 of 5 stars reviewed yesterday
44ajp Northamptonshire, United Kingdom
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560 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Northamptonshire, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and I booked this hotel on a whim, wow what a great stroke of luck, the hotel was 500yards from the finish line. From the moment we arrived, Valet Parking - by three of the most pleasant young persons we have ever met. We were spoilt and made to feel that nothing was too much trouble. The room... More

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Dingwall, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for one night on Friday 26th sept as it was our 5th anniversary. On arrival we were greeted by cheerful friendly reception staff, we had the option to have a valet service for car, this saved us having to find a car park space. The room was fantastic, clean and the bed was HUGE which was great... More

Was this review helpful? Yes 3
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Happy 5th Anniversary! We're all delighted you enjoyed yourselves and that we were able to make it memorable for you both. Thanks ever so much for taking the time to post your lovely comments, they have been passed around the team and it's always such a boost! I do hope you are able to return very soon -... More

West Chester, Pennsylvania
Top Contributor
71 reviews 71 reviews
31 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The late Victorian hotel faces the early Victorian Inverness Castle across the river Ness. The public rooms are stately. The bedrooms are tasteful with good views to the east over the river. The beds are very comfortable. This hotel occupies a very convenient site close to center city. Unfortunately the prix-fixe dinner was the poorest we experienced in three weeks... More

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TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thank you very much for taking the time to post a review of your stay. I am very sorry you were so disappointed with the meal you chose, this is a real shame and please do be assured your comments have been taken very seriously. We are currently reviewing the menu choices and content and so all the... More

York
Contributor
17 reviews 17 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for four nights as part of an organised tour. The hotel has an excellent location just across the River Ness from the city centre. Check in was speedy and efficient. Our room was in the rear part of the hotel, and was a good size, well furnished and clean. Breakfast was buffet style and with a very wide... More

Was this review helpful? Yes 1
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thanks ever so much for posting your lovely review on Trip Advisor! We're thrilled you enjoyed your stay and the facilities we provide - the cozzies are especially popular and we like to make sure no-one misses out! I very much hope you are able to make a return trip very soon. Thanks again and very kind regards,... More

Denver, Colorado
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Situated along the scenic Ness River, this hotel was just across the bridge from Inverness shops but with peaceful views and access to walking paths and parks. Can't beat the convenience of an in-house Starbucks or a pub next door for a quick meal or drink. Swimming in their pool was a great way to start the day (but check... More

Was this review helpful? Yes 1
TraceyMiltonPalace, Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Karen Thank you very much for the lovely feedback about Inverness and the Hotel. The team here are definitely lucky to work in such a grand building is such a lovely part of the city. I see you met the "Aqua Babes". They are some of our lovely spa members who meet at the hotel just twice a week... More

Senior Contributor
32 reviews 32 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this hotel direct via their website rather than a third party. They promise to upgrade your room if you do this and I'm pleased to say we were given an excellent room overlooking the river. The room was very grand and particularly spacious. Cleaning and daily room servicing was excellent as well. There was a bit of late... More

Was this review helpful? Yes 2
TraceyMiltonPalace, Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Martin Thank you very much for taking the time to provide feedback on tripadvisor about your stay here at the Hotel. I am really sorry that the kitchen teams performance never came up to scratch. As mentioned in the recent previous review, they are looking closely at the menu items and will be making some major changes over the... More

Epsom, United Kingdom
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel for four nights as part of a tour. The single room I had, overlooking the River Ness was clean and tidy with all the usual facilities - television, hot drink facilities iron and ironing board, hair dryer etc plus a complementary bottle of sparking water and shortbread biscuits. The bed was extremely comfortable. The hotel was... More

Was this review helpful? Yes 1
TraceyMiltonPalace, Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Richard Thank you very much for taking the time to write such lovely feedback about the rooms and the comfy bed, the food and the young team here at the hotel. They're a friendly bunch and eager to learn so hopefully when you visit next time you will receive even better service. Just don't forget to bring your swimming... More

Centennial, Colorado
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Best Western in Inverness, the location is brilliant, right on the river, close to the bridge that takes you into the city center and along the path that follows the path to parks and wonderful views. Our room was situated on the back side of the hotel with a nice view of the mountains and... More

Was this review helpful? Yes 1
TraceyMiltonPalace, Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Jim Thank you very much for taking the time to post your review on Trip Advisor. You have traveled along way to reach Inverness so we really do appreciate you choosing to stay here at the Palace. It is lovely to hear that you enjoyed your stay and that you enjoyed the facilities we provide including Starbucks and free... More

Flitwick, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good hotel with excellent housekeeping - but badly in need of decent management, and a new chef. What decent chef would serve roast meat, machine cut, cold, with a thick "gunge" (supposed to be gravy, but thick enough to need knife and fork) spread over. Vegetables sometimes overcooked, sometimes under - clearly no one has a clue. Breakfast not bad,... More

Was this review helpful? Yes 1
TraceyMiltonPalace, Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear John Thank you for taking the time to post a review of your stay on Trip Advisor. I'm sorry you did not enjoy your meals and food service in the restaurant. Your comments have now been addressed with the Head Chef and your feedback regarding service has been brought to the attention of our Food Services manager to commend... More

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Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 88
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Also Known As:
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland

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