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All 34 Inverness hotels

BEST WESTERN Inverness Palace Hotel & Spa

3.0 of 5 Hotel   |   8 Ness Walk, Inverness IV3 5NG, Scotland
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75%
Ranked #13 of 34 hotels in Inverness
A recent review
4 of 5 stars reviewed 3 days ago
Heather G Oxford, United Kingdom
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524 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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English first
Oxford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stopped by here on my way up to Kyle, was very impressed with the place. Easy to get into the town centre where we enjoyed spending a day. Was pleasantly surprised with this hotel. Will definitely be here again!

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Aberdeen, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Stayed here 15/7/14, fantastic service from staff and the choice at breakfast was ace. Perfect location within the city centre overlooking the castle and the river ness. Only let down was the car park being full on arrival but we managed to get a space later on, all in all a great stay with a great room!

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TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thank you for such a brilliant review! We're delighted you had a great time and you enjoyed the breakfast we serve - it is the most important meal of the day after all! I hope that when you're in Inverness again you will choose to book with us - we'd love to have you back! Thanks again and... More

Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Just had a 3 day stay at the hotel. We travelled with a group from Grate Railway Journeys. What a lovely hotel the room was fresh as if only just been redecorated as we were there they were bringing in loads of new beds. The staff were very friendly we had very good food and the setting next to the... More

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TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thank you ever so much for posting such a fantastic review! We're all delighted that you enjoyed your stay with us and that you had a brilliant time travelling the Highlands by train - a truly lovely way to see Scotland! I hope that if you are travelling this far north in the future you will choose to... More

Scotland
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights bed & breakfast in early July for a midweek break. We had a standard room on the top floor of the annex with a good view over the rooftops to hills etc in the distance. Lower floors probably wouldn't get the view. The room itself was fairly standard ensuite with a large double bed,... More

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TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thanks ever so much for taking the time to write a review of your stay! Such great comments and we're thrilled you enjoyed your visit. I have passed your feedback onto everyone at the hotel as it's lovely to receive such positive feedback. Hopefully you will get the opportunity to stay again and use the pool - we'd... More

San Francisco, California
Top Contributor
55 reviews 55 reviews
21 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a place that is clean and comfortable. It is not plush nor offering much in the way if amenities but it was restful and the view of the river and castle fantastic. The "spa" is more of a neighborhood local gym. Very busy and basic. Staff very pleasant and helpful. A good location to explore the neighborhood. Room... More

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TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thank you for posing a review of your stay for all your followers - I note you are seasoned traveller! I am glad you enjoyed your stay and that you are in a position to recommend the hotel and the amenities we have available. I do hope that if you are in Inverness again you will choose to... More

Glasgow
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

My friend and I stayed here as a base for a train holiday.Room was very comfortable and spotless.Pool area was excellent.Food was good until last evening when the rolls were stale and the meal seemed like leftovers.

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TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thank you for posting a review of your stay. I'm very happy to read that you found the hotel clean and you enjoyed using the leisure facilities, this really brilliant to hear. I am sorry you were let down by the final evening meal of your stay, I have told the Head Chef about this. I do hope... More

Basingstoke, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed for 4 nights on a tour of the steam trains for my sisters 80th we had a wonderful time, the staff were pleasant, the hotel was clean our rooms were very clean, food very good. All in all very good. I would go back again GREAT. PLACE!!

Was this review helpful? Yes 1
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thank you ever so much for posting your extremely complimentary review! We're all thrilled you enjoyed your celebratory holiday touring the Highlands and staying at the hotel! Receiving such feedback is fantastic and really appreciated so thank you for taking the time to write and post a review. I hope you can return very soon - we'd love... More

Lanzarote, Spain
Contributor
12 reviews 12 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a two day short break. A lovely hotel well situated in the centre of Inverness. The room was spacious and very clean. I felt there was a morale issue among staff, although they were hard working and pleasant require a bit of training in people skills. I would recommend this hotel and will return.

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TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thank you for posting your review on Trip Advisor. It's fantastic that you enjoyed your stay and that you would recommend and return to the hotel - we couldn't ask for more! Thank you for your constructive feedback with regards to the team. All the feedback we receive is scrutinised by all the staff so we really appreciate... More

UK
Contributor
15 reviews 15 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spent three nights here - used it as a base. Room looked fine but it was warm and noisy, I know the guide book in the room said open the window! We had problems with the TV the World Cup was on. This was eventually fixed. Was not too impressed with the food, but breakfast was fine. the location was... More

Was this review helpful? Yes
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thank you for posting a review of your stay. I am sorry you have been left disappointed after your visit. This is such a shame and if you would like to discuss your stay in more depth, please do feel free to contact me directly. All the feedback we receive is invaluable so that we can improve the... More

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Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
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Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#16 Romantic Hotel in Inverness
Hotel Class
Official Description (provided by the hotel)
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 
Number of rooms
88

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