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BEST WESTERN Inverness Palace Hotel & Spa

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3.0 of 5
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8 Ness Walk, Inverness IV3 5NG, Scotland
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1 room 1 guest
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BEST WESTERN Inverness Palace Hotel & Spa
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804 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dumfries, United Kingdom
Level Contributor
113 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

On checking in at the hotel the receptionist told us we had one of the best rooms in the hotel, it turned out it was fantastic. Great views of the castle over the river. The bedroom was huge with a sitting area overlooking the lovely view. Beautifully furnished and immaculately clean and despite the fact it overlooked the road we... More 

Was this review helpful? Yes 2
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Glengarrm Thank you ever so much for taking the time to post your review. We have a super location and it's fantastic to read that you enjoyed all the facilities we have to offer. The rooms over looking the River Ness and the Castle are fantastic and we are delighted you enjoyed your experience. I will pass on your... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Checked in early. Parking was a little tricky but they had valet parking. The room was modern and very comfortable. We were at the front of the hotel and the view of the river and castle was fab!! The leisure centre was good and there was s lovely walk just outside the door which was suggested in the book in... More 

Was this review helpful? Yes 2
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Denis0532 Thank you so much! What a super review, we are thrilled you left relaxed! It's brilliant that you can recommend the hotel and the local walks are fabulous, very scenic and not to strenuous! Thank you for the high praise of the room, the breakfast and the leisure club - it's great to read that we got all... More 

Glasgow, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this hotel due to its local.. I would recommend this hotel for local business and for tourists visiting Inverness. My room was a smallishsingle room. Breakfast we fine standard fare. The main we ate in the bar and found the food to be good..good selection.. Unfortunately never got to use the lesuire facilities. Parking was a small issue.... More 

Was this review helpful? Yes
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear WDSmith Thanks for posting your review on Trip Advisor. It's great that you enjoyed your stay and that you can recommend the hotel for business or for folk looking for a leisure break. I do hope you are able to return to us, we can provide valet parking to our overspill car park - just sign your car in... More 

Atlanta, Georgia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

There’s nothing wrong with this hotel, but there’s nothing to really get excited about either. Covering my wants in a hotel: 1) Noise Level – Tolerable. Not too bad from the street, though my friend heard the sea birds on the river early in the morning. You will hear doors slamming room to room. 2) Bed / Sleep Quality –... More 

Was this review helpful? Yes 1
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear happyaccidents1 Thanks for posting a review of your stay with us. It's great that we were able to provide you with all the main ingredients for a comfortable stay with us and that you found the location useful plus the team, in the main to be friendly. The hotel provides food in all it's varieties to our guests 24... More 

Celbridge, Ireland
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent 1 night here with the wife. Hotel room was clean and tidy with a beautiful view of Inverness castle and river Ness. Had to wait an hour as room wasn't ready; no problem used the fitness suite to kill time. We both used the spa facilities, I had the deep tissue massage, my wife used a different treatment. Both... More 

Was this review helpful? Yes 4
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Paul A Thank you so much! What a fantastic review for us to receive and we are thrilled you had such a great time! Relaxing, what a complimentary way to describe the experience you had - we really couldn't ask for more. I do hope we can welcome you to the hotel again in the future - we'd love... More 

Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My amazing friends organised for a group of us to come here for an overnight for my hen weekend. The staff were wonderful for the whole stay, accommodating us at every stage and were always friendly and professional. I can't comment on value for money as I didn't pay but the amount of food and drink included throughout the day... More 

Was this review helpful? Yes 2
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Steph 1910 Thank you so much! What a super review! We are delighted that you all had a great time and that you've had a hen weekend to remember! I have passed on your review to all the team, it's great to receive fantastic feedback! I do hope we are able to welcome you all to the hotel again... More 

Doylestown, Pennsylvania
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms in this hotel are nothing very fancy but are clean, appointed adequately and nice shower facilities. The pool/sauna and steam room are nice though you have to get out of the Jacuzzi every 10 minutes for it to run a cleaning cycle The real advantage of this hotel however is the location-right on the beautiful Ness river with directly... More 

Was this review helpful? Yes 1
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Drew S Thank you for writing your review for the Trip Advisor community. You are absolutely right, we have an enviable location close to the city centre and on the river bank. The rooms are decorated and upgraded on a rotational basis, I'm glad you found the room to be clean and had all that you required available. Also,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Nice hotel. The rooms desperately needed renovating. Staff nice except housekeeping - very rude. Breakfast was good however evening meal wasn't worth having. Downstairs very modern however as stated bedrooms outdated. Very close to the train station which was useful

Was this review helpful? Yes 1
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear graO5 Thank you for posting your review. I am sorry you found some of the team rude, be assured we will look into this. The hotel is continuously updating the décor, furnishings and services to improve our guests experience. I am really sorry you did not enjoy the room we allocated you on this occasion. It would be lovely... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great views of the river and castle. The city is very walkable from this location. Average room comfort and restaurant. Parking available. Didn't use the spa or health club facilities. Inverness is a beautiful city and well worth the visit!

Was this review helpful? Yes 2
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear M B Thank you for taking the time to post a review on Trip Advisor. Inverness is a fantastic place to visit! It's great that you enjoyed the city and the Highlands. We really appreciate all the feedback we receive and it's brilliant that overall you enjoyed your stay in the hotel. I hope we can welcome you back... More 

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