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BEST WESTERN Inverness Palace Hotel & Spa

3.0 of 5
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8 Ness Walk, Inverness IV3 5NG, Scotland
BEST WESTERN Inverness Palace Hotel & Spa
Best prices for: 1 room 1 guest
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Ranked #12 of 34 Hotels in Inverness
A recent review
4 of 5 stars reviewed yesterday
Gerry C Manchester
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718 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manchester
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have just returned from a holiday based in Inverness. I stayed at this hotel throughout. It is situated on the banks of the River Ness. 10 minutes walk from the railway station. It is good clean hotel and the food served in the restaurant is well above average. I travelled to Fort William and Ben Nevis by car and... More 

Was this review helpful? Yes 1
Peterhead, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

I recently stayed at this hotel for my daughters Henny. My other daughter had organised everything. She had booked the platinum package. From the time we arrived 2 the time we left the hotel staff were excellent. Nothing was 2 much trouble for them and their manner was superb!! We had breakfast both mornings and dinner the 1st night of... More 

Was this review helpful? Yes 1
Hartlepool, UK
Senior Contributor
46 reviews 46 reviews
29 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I can not fault this hotel in any way. We stayed here for four nights on a Rail Holiday, and the service and courtesy we were shown was unparalleled in every respect. The rooms were immaculate, the staff extremely welcoming and helpful, and the overall ambience was conducive to relaxation and contentment. The restaurant staff met all our dietary requests... More 

Was this review helpful? Yes 3
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear ripto Thank you ever so much for writing your lovely review! We are all truly thrilled you enjoyed your break with us and it was a pleasure having you all! I have passed on your kind comments to Iona, our Head Chef and Jon and they are so proud they made your stay so memorable. What a fantastic angle... More 

Falkirk, United Kingdom
Top Contributor
69 reviews 69 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had booked for an Easter break,we were not disappointed,it was lovely and clean the staff were so helpful,our room was on the first floor and the view from our room was fantastic,the restuarant was well laid out and the service was spot on,even though it was very busy.Our room the next morning was all cleaned for us coming back... More 

Was this review helpful? Yes 2
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Fwendy Thank you so much for writing such a lovely review! We're delighted you enjoyed your Easter break with us. Your kind comments are very much appreciated and such a boost to the team. I do hope we can welcome you to the hotel again in the future. Thanks again and kind regards, Della. More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We found this hotel to be Clean, friendly and with good facilities for swim and gym. Friendly staff, efficient and good value for money. We didn't eat in the hotel as the walk into town restaurants was so easy.

Was this review helpful? Yes 3
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear AnnyaPatten Thank you so much for writing a review of your stay - we are thrilled you enjoyed your visit! I do hope we are able to welcome you to the hotel again in the future. Thanks again, Della. More 

Peterhead, Scotland, United Kingdom
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I have just returned from a weekend away for my sisters hen party. I booked the girls platinum weekend package with an extra nights stay and was utterly amazed by the attitude of the staff. Throughout the stay, the staff were overly accommodating, making sure that they catered to every whim of our whole group. Nothing was a problem when... More 

Was this review helpful? Yes 2
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Samantha Wow wow wow! We are delighted you all had such a great time! It's been fantastic for everyone to read your very kind words and Jon is really happy you all enjoyed yourselves. We all try really hard to make sure that our guests enjoy their stay and that we are flexible when plans change as they can!... More 

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We only stayed one night; however we found the staff to be pleasant, the room to be very nice, but that elevator????? Literally fits one person and one suitcase! Breakfast was included but the food was less than average....so stay in the hotel, but eat at one of the nice restaurants close to the hotel.

Was this review helpful? Yes 2
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear lorraine k Thank you for taking the time to write a review of your stay. One of the lifts is quite small and unfortunately we are restricted on the size due to the age of the building. However we always have help available with luggage so please feel free to ask. I'm sorry you were left with this impression... More 

Ayr, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

Just back from spending 2 nights here with work. Room although small was comfortable and walkin shower was good as I hate having a shower in the bath the staff were all nice. I had a swim which was good although a bit cool. The breakfast was good with a great choice. Now for the bad news I have room... More 

Was this review helpful? Yes
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear loguesa122 Thank you for taking the time to write a review of your stay with us. I am so sorry you have been left disappointed with the service and standard of food in the evenings. This is such a shame and certainly not our intention. The feedback we receive from our guests is vital for us to learn where... More 

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