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All 34 Inverness hotels

BEST WESTERN Inverness Palace Hotel & Spa

3.0 of 5 Hotel   |   8 Ness Walk, Inverness IV3 5NG, Scotland
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Ranked #12 of 34 hotels in Inverness
A recent review
4 of 5 stars reviewed 4 days ago
Rachel S
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540 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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Top Contributor
94 reviews 94 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Really lovely room. (Though light didn't work but we reported it). Clean and roomy. Excuse the pun. Perfect location. Only a few minutes walk into town and along the most picturesque part of the river Ness. Delicious breakfast. Helpful night porter. Reasonably priced drinks given it was a hotel. Lovely spa facilities which we enjoyed immensely. I would definitely return... More

Was this review helpful? Yes 1
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thanks ever so much for sharing your delightful review! We're all extremely happy that you enjoyed your stay and that you enjoyed the facilities we provide - also, love the pun! Thanks for sharing your experience with everyone and I hope you will choose to book with us again. Kind regards, Della. Della Evans Operations Support Manager More

Guildford, United Kingdom
Contributor
13 reviews 13 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed for one night in a double bedroom on the fourth floor at the back of the hotel. Reception staff were friendly and helpful and gave a great first impression of the hotel which is always appreciated. Sadly the Palace suffers from the limitations of many city centre hotels and once you've driven around the one-way system a few... More

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TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thank you for posting a review of your stay. I am sorry to read that you have left disappointed, this is such a shame and not how we would like our guests to leave. We endeavour to make parking as easy as possible and all we require our guests to do is double park their car, register it... More

Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Having had a dicey visit to Aviemore, we were not expecting much. What a fantastic suprise! Nice hotel right on the river. Lovely old school Scottish hotel with some nice touch ups. Bar with a Starbucks (and am typically not a fan) so we could get an espresso first thing and a drink last thing. Walking distance to a dozen... More

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TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest How absolutely lovely to receive and read your great review! We're all thrilled you enjoyed your stay and that we were a welcome surprise! I do hope that if you are in Inverness again you will choose to book with us - we'd love to have you back! Thanks so much and very kind regards, Della. Della Evans... More

Sydney, Australia
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Any High Tea that I've had has always been a selection of dainty sandwiches, hot finger food, petit fours and other assorted small cakes, usually served in elegant surroundings. It was with this in mind that my wife and I booked in for a High Tea. How wrong were we. High Team consisted of a full main course meal (which... More

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TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Gosh, we're all very sorry that you have been left so disappointed following your high tea. What a shame you didn't say at the time of ordering your meal that it didn't seem to be what you were expecting. However, I am really glad to read that you enjoyed the main meal. I have spoken to the Head... More

Top Contributor
89 reviews 89 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a short break in early August. We had upgraded to a river view, superior, room, and it was well worth it. A sublime view from our windows of the river and the castle. Room excellent, although the bathroom was a tad small perhaps (but with lovely toiletries). The hotel is so close to the centre of Inverness, which... More

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TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thanks ever so much for your sublime review! It's great that you enjoyed your short break with us and your lovely feedback is very kind. I hope that if you are in Inverness in the future you will choose to book with us again. Very many thanks and kind regards, Della. Della Evans Operations Support Manager More

Dusseldorf, Germany
Top Contributor
226 reviews 226 reviews
70 hotel reviews
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed 1 week ago

The Inverness Palace Hotel is located in the best location in Inverness, overlooking River Ness and with a view to the Castle. Our room was large and very nice and we enjoyed the great view from. On the other hand, the lobby and restaurant area, breakfast and service definitely have room for improvement, especially for a hotel that commands prices... More

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TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thank you for posting a review of your stay. 4/5 scoring means all the more from you as you are such a seasoned traveller! I'm glad that overall you enjoyed your visit and you are right, we have the best location in Inverness! Your constructive criticism is very valuable so thank you for taking the time to contact... More

Edinburgh, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for a couple of nights while visiting friends in inverness, got an excellent deal on the actual hotel website and it didn't disappoint room was lovely, all the staff were great, and the leisure suite was a really nice touch after a long drive getting here, will definitely book again when we're back at Christmas.

Was this review helpful? Yes
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thank you ever so much for taking the time to write a review. It's brilliant that you enjoyed your stay and if you are visiting your friends again at Christmas please do look at the deals we have for the festive season - booking direct is always the way to get the best deal! Pamper packages, autumn packages... More

2 reviews
3 of 5 stars Reviewed 2 weeks ago

This hotel (as with most of the UK hotels) was overpriced, but the location is great, our room overlooked the river, which was lovely. The bathroom was nice size and had a tub. Room was great size, but a little "tired"...could use some updates or at least a fresh coat of paint at the least.

Was this review helpful? Yes
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thanks ever so much for posting your review on Trip Advisor. I am sorry you thought the room could do with some updating, we have a decorating and upgrading plan in place which carries on through-out the year. I'm delighted you enjoyed the view and location though, which is stunning! We really appreciate all of the feedback we... More

Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at Best western Inverness palace Hotel & spa during holidays in July 2014. It is a lovely hotel with an old world charm attached to it. The location is great overlooking the River Ness and castle. It is centrally located and most places of shopping and dining are easily accessible. The rooms are big and nice. There is... More

Was this review helpful? Yes
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Wow! Thank you ever so much for taking the time to post such a brilliant review! We're all thrilled at the lovely comments and we're delighted you enjoyed your visit to the beautiful Highlands. I hope that you can make a return journey very soon - we'd love to have you back! Thanks ever so much and kind... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Went for a 2 night stay on a deal through hotel. Brilliant location, near the shops, Eden Court ,and right beside the river Ness. Asked for a room upgrade, as was my mothers birthday. Room was a delight, right at the front of building overlooking the river and Inverness Castle, could not have wished for better! Bottle of wine chilling... More

Was this review helpful? Yes
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Guest Thank you ever so much for posting your review and it's an absolutely fantastic read! We're all delighted you enjoyed your stay and really appreciate your lovely comments. I hope that you can make a return visit very soon - we'd love to have you back! Many thanks again and kind regards, Della. Della Evans Operations Support Manager More

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Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
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Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#16 Romantic Hotel in Inverness
Hotel Class
Official Description (provided by the hotel)
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 
Number of rooms
88

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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