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BEST WESTERN Inverness Palace Hotel & Spa

Certificate of Excellence
8 Ness Walk, Inverness IV3 5NG, Scotland
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1 room 1 adult
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BEST WESTERN Inverness Palace Hotel & Spa
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930 Reviews from our TripAdvisor Community

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inverness
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

really lovely room and enjoyed the stay very much. Excellent location and very nice view over the river and to the castle. Warm welcome and happy staff team. Good all round service, good food and nice presentation

Review collected in partnership with Best Western GB

Helpful?
2 Thank Glo P
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very enjoyable stay at this relaxing hotel, dog friendly as well so our wee dog Zoe had a ball. The bedroom was spacious, clean and homely pieces of furniture to make it cosy looking. The food was excellent, staff very pleasant. The lift was out of action but that didn't matter.. Used the hotel as a base to explore further.... More 

Helpful?
2 Thank Chunk828
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Chunk828 Thanks so much! What a super review and we're so happy that Zoe enjoyed herself too! It's brilliant that you enjoyed the room, the food and that you found the team friendly. Inverness is fantastic as a base for the Highlands, only a couple of minutes out and you're in the hills! It would be lovely to have... More 

Edinburgh, United Kingdom
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Best Western Inverness Palace Hotel & Spa in December 2015. It's a beautiful building, right along the River Ness. It was affordable, clean, and mostly comfortable. Unfortunately, when I was there, the hot water system was being replaced. This caused a few disruptions with the heated swimming pool and the showers at the gym (it really... More 

Helpful?
1 Thank DrVetticus
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear DrVetticus Thank you for writing a review of the hotel. We really appreciate your feedback and I am sorry that we didn't meet all of your expectations with the leisure facilities we have or with the breakfast we offer. The new boilers have all been installed now and we have a much more economical system for the hot water... More 

Castle Rock, Colorado
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We really liked this hotel a lot! Good value for your money. It is in a great location for people who are visiting Loch Ness. It is right in town, and you can walk to anything you might need. The room was large and clean. The hotel restaurant was also really good, and the staff was very helpful. They have... More 

Helpful?
2 Thank Anne S
Edinburgh, Scotland, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for 2 nights in January and I have to say we had a fantastic stay!!! From start to finish every member of staff we had contact with was warm, friendly and very professional, so much so that you couldn't help but notice!! The room we had overlooked the castle and the River Ness which was a lovely bonus.... More 

Helpful?
2 Thank Julian P
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Julian P Thank you so much! What a super review to have written for us and it has been so lovely for everyone to read! Your fantastic comments about all the areas in the hotel are just brilliant for all the team and such a boost. We are so happy you enjoyed your stay with us. Iona is simply... More 

London, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the hotel for our anniversary trip away, and I have to say the hotel went above and beyond for our trip. I phones ahaead and let them know what I wanted to do, and they carried it out with no fuss and it was exactly how I imagined. Hugely helpful and friendly, the staff were excellent. I would... More 

Helpful?
2 Thank Sam_WC
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Sam_WC Thank you for your review, it's been lovely to read! I am delighted that we made arrangements for your special trip away, I hope we have left you with some lovely memories. The Castle Room is huge isn't it! I'm delighted you enjoyed it and the view is beautiful! It would be lovely to welcome you to the... More 

Burnley, United Kingdom
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Hi there what can I say about this hotel I'm going to start at the wrong end breakfast was great staff where nice friendly polite if they served breakfast from 630am that would be ace but that's just me being picky I'm an early riser the rooms where clean comfy and spacious the beds really comfy best night sleep i... More 

Helpful?
2 Thank Michael T
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Michael T Thank you so much for sharing your review. Oh - what a shame - no cigar!! Thank you for your feedback, it has been noted about an earlier breakfast and the information given by the reception team. We can provide a continental breakfast at any time so maybe next time? We're delighted you enjoyed your stay and... More 

Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Location is good, near many great restaurants and the town centre. Room was medium sized, bed was large and a bit hard. Bathroom was newly refurbished. The lift was out of order and I had to climb 4 stories although they did offer to help with luggage. Front of house lounge is a bit nursing home in style, restaurant is... More 

Helpful?
2 Thank Peter B
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Peter B Thank you for posting your review on Trip Advisor. I am so sorry you had a disrupted sleep and please be assured, we have taken your feedback extremely seriously. Though triple glazing is a great idea, I am looking into how we can re-arrange the time company's deliver to us to see if this can be done... More 

Godmanchester, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The 'palace' as it is locally known is a strange mix of quality but in a charming way! The photo's are certainly favorable as the hotel itself is a little tired and it is fortuitous that it is currently going through a refurbishment. My room itself was not as modern or fancy as some other chain hotels but was actually... More 

Helpful?
Thank Charlie D
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Charlie D Thank you so much for your review and it is lovely to be called "charming"! I am sorry that you found the hotel a little tiered compared to others you have visited. All Best Western hotels are independently owned and operated meaning we are able to continually re-invest in the hotel which we do through-out the year.... More 

Cheltenham, England
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for a weekend explore of Inverness. Hotel very nice and tidy, good ample sized rooms and good facilities. Sauna, steam room, jacuzzi, swimming pool and gym all good. Fantastic breakfast choice and quality. Well recommended hotel.

Helpful?
Thank NickC222
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear NickC222 Thank you for sharing your review, we are thrilled you had a great weekend with us in Inverness. For our guests to recommend us to others on this forum is absolutely fantastic and we are extremely humbled - thank you. I do hope we are able to look after you again in the future. Thanks again and kind... More 

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