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All 34 Inverness hotels

Mercure Inverness Hotel

3.0 of 5 Hotel   |   Church Street, Inverness IV1 1QY, Scotland
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Mercure Inverness Hotel
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Ranked #29 of 34 Hotels in Inverness
A recent review
3 of 5 stars reviewed 2 days ago
Bigj L
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478 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

The food in the hotel is average my advice go restaurants at the end of the road. The staff are ok only comment I would make is that the bar is not always staffed and you have to wait until someone comes to serve you. Location of hotel is good. Apart from the ongoing work which have closed the road... More

Was this review helpful? Yes 1
Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Having recently stayed at The Mercure on business, it has two things to offer; polite, professional staff, and a central location. Beyond that, my stay was frankly unpleasant. My room (a standard double) was decorated to a just-acceptable standard and was relatively clean, however the general feel was very tired and worn: fine for sleeping in on business, though definitely... More

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for reviewing your recent stay with us, I am sorry to hear that you encountered issues while staying with us. I would appreciate the opportunity to discuss this with you and try to make amends, if you would like to contact myself or Suzan Latto at the Hotel we would be more than happy to discuss... More

Lac Du Bonnet
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This stay was part of a bus tour. We arrived to what appeared to the "back door" of the hotel and after negotiating a musty-smelling outdoor seating area, we arrived at the front desk. Our room was clean but very small and outdated. Initially, there was no hot water (apparently due to street construction) and then water was dangerously hot... More

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for reviewing your recent stay with us, I am sorry to hear that it did not meet your expectations on this occasion. We will use your feedback as we continually try to improve our service. I do hope you enjoyed the rest of your tour. Kind regards Fraser Peterkin General Manager More

auckland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We stayed one night while touring Scotland and got upgraded to a huge room on the upper floor with a river view. The room was great. Big bedroom, with a separate lounge and bathroom and nespresso ;-) . As other reviews note some of the public areas are a bit worn, but we had no complaints. Friendly staff, great breakfast... More

Was this review helpful? Yes
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your stay with us, I am glad to hear that you enjoyed your overnight stay. I hope that we can welcome you back in the future. Kind regards Fraser Peterkin General Manager More

Durham, United Kingdom
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel very central which has its advantages but also disadvantage at weekends as there are several noisy bars nearby. Staff at reception and in restaurant very friendly and efficient. Room had no particular faults but did not compare well with Premier Inn rooms we have used recently in terms of size, size of bathroom, and freshness of décor. Breakfasts were... More

Was this review helpful? Yes
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us recently and for taking the time to review your visit. I appreciate your constructive and positive feedback, we will use this as we continue to work hard on trying to improve our services. I do hope that we can welcome you back in the future. Kind regards Fraser Peterkin General... More

Zephyrhills, Florida
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at the Mercure Inverness as part of a tour with Globus. The hotel itself could use a major renovation - carpets are a bit worn, hallways need painted, and just general updating. The staff was very nice, although for dinner they seemed overwhelmed by the group (almost as though they didn't realize we were coming?). The rooms were... More

Was this review helpful? Yes
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for sharing your constructive feedback with us, I appreciate your comments and will use these as we continually try to improve our service. I do hope that you enjoyed the rest of your trip. Kind regards Fraser Peterkin General Manager More

Loughborough, United Kingdom
Top Contributor
60 reviews 60 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here two nights as part of Statesman rail tour. Aware that others staying at front of hotel complained of noise, but we were fine. The bed was lovely, large and comfortable. Some of decor was tired, but fine, shower was good, but you need to balance the water temperature before stepping in, the hot water was very hot!... More

Was this review helpful? Yes
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I am glad to hear that you enjoyed your short stay with us. I hope that you enjoyed the rest of your holiday, your group was a pleasure to have staying with us. Kind regards Fraser Peterkin General Manager More

Scottish Borders, United Kingdom
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here for two nights on business. I booked through my company travel agency and believed I had booked a standard double. On arrival I was allocated a shoe box sized room which was so tired it would need a complete refurbi to wake it up. The bathroom was so small that there was no space to put my... More

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I am sorry to hear that you were not entirely satisfied with your experience. I appreciate your thoughts on our other guests dress code, our Duty Manager did indeed speak to the organiser of this group and request that they dress appropriately in the Hotel,... More

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I have to say first impressions were welcoming. Apart from the surroundings and location being perfect the service I received was excellent throughout my stay. The staff were polite and wore a smile. The receptionist asked if I had a safe trip. This made me feel welcome. It's not often you see staff going that extra mile for a guest.... More

Was this review helpful? Yes
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you very much for sharing your positive views about Mercure Inverness, I am delighted to hear that you enjoyed your recent stay with us. I will share your comments with our team, they work very hard to try to ensure every guest has a good experience and they will be glad that you have commented on this.... More

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Additional Information about Mercure Inverness Hotel

Address: Church Street, Inverness IV1 1QY, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure Inverness Hotel 3*
Number of rooms: 106
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Also Known As:
Ramada Inverness
Inverness Ramada
Mercure Inverness Hotel Scotland

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