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Mercure Inverness Hotel

Church Street, Inverness IV1 1QY, Scotland
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1 room 1 guest
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Mercure Inverness Hotel
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672 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I stayed here on as a business traveller for two nights on the 18th/19th Aug in a fifth floor room overlooking the River Ness. The room was large, clean and quite. I requested a quiet room and this was perfect. The hotel at first looked a little worn around the edge and more visibly the stair case which I used... More 

Was this review helpful? Yes 1
Cleveland, Ohio
Level Contributor
85 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Where do I start? The place is worn out and the staff has given up. It's an ugly combination. The room was very worn and the carpet had a plethora of stains of all shapes and sizes. The toilet had some issue as the tank wouldn't refill. I asked to have someone look at it. They said it was okay.... More 

Was this review helpful? Yes 2
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for your guest review, all feedback is very important to us. I am sincerely sorry that you left the Hotel disappointed this is not our usual high standard of service at all. I would like to take this up with you off line to discuss further. Unfortunately the rules of this forum do not allow me... More 

Travelers are raving about these Inverness hotels

United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The Mercue hotel is centrally located in central Inverness along the river. It's easy to access from the bus and rail station and had parking if required. The gym facilities looked good and the prospect of a hotel swimming pool was very appealing after a very cold day. The staff were friendly and service levels were good. The Hotel and... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you very much for taking the time to review your recent stay with us. I appreciate your constructive feedback and will share this with our team as we continually try to improve our service. I do hope that we can welcome you back in the near future. Kind regards Fraser Peterkin General Manager More 

Stromness, United Kingdom
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 1 week ago

i realise that technically the issue of street noise in a city is not the responsibility of the hotel, but even with the window properly closed, the noise from the karaoke bar up the street is intolerable and sleep will be impossible until 1:30 in the morning I gather. I wrote this review in real time as I sat at... More 

Was this review helpful? Yes 3
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your stay with us, I am aware that you have been in discussion with our Operations Manager and we look forward to welcoming you back next year and I hope you enjoy your stay. Kind regards Fraser Peterkin General Manager More 

Charleston SC
Level Contributor
204 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Mercure is of course part of a chain, but very comfortable and great choice for Inverness. It is located basically in the middle of town. Easy access to restaurants and transportation. Very good service, clean rooms, working elevator. Front desk very accommodating to special requests. One suggestion is to ask for a room off the main street. Great location,... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to provide us with your feedback after your recent stay, I am glad to hear that you enjoyed your visit. I do hope that we can welcome you back in the future. Kind regards Fraser Peterkin General Manager More 

Ellon, Scotland, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel for a weekend. Its at the heart of Inverness town centre with views of the river ness to one side and the old town at the other side. As you can imagine being so central there are plenty of shops, bars, and restaurants all with in 2 minutes form the hotel. The hotel is modern... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us recently and for providing us with your great, constructive feedback. I am glad to hear you enjoyed yoru stay and took advantage of our city centre location, it is an ideal base for a night out and shopping! I do hope we can welcome you back in the near future.... More 

Bangor, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Took 10 minutes for my dirty shave water to drain away from the sink. Chambermaid left her hoover laying down over my room door way, I didn't see it, opened my room door & tripped over smashing my phone. My room window opened completely safety catch broken, 3rd floor up, approx 80 ft high, small children could jump out easily,... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for your guest review, all feedback is very important to us. I am sincerely sorry that you left the Hotel disappointed this is not our usual high standard of service at all. I would like to take this up with you off line to discuss further. Unfortunately the rules of this forum do not allow me... More 

Seattle
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived early evening to a very attentive staff. The outside of the hotel made you hope that it was nicer inside which it was; although the hotel could use an update, probably 20 years since the last one. We checked into our rooms which was very nice and had been recently updated and since we were traveling with 3... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us and for taking the time to review your stay, I am delighted to hear you enjoyed your visit and we look forward to welcoming you back in the future. Kind regards Fraser Peterkin General Manager More 

LHD
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed only one night only and next morning we just flew away from the hotel. We arrived in the middle of afternoon completely, quite exhausted afternoon 5 hours of drive. The room was street side, with already street and seagulls noise coming through their 'double glazed' windows and full of aerosol spray so we really could not breath as... More 

Was this review helpful? Yes 5
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for your guest review, all feedback is very important to us. I am sincerely sorry that you left the Hotel disappointed this is not our usual high standard of service at all. I would like to take this up with you off line to discuss further. Unfortunately the rules of this forum do not allow me... More 

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