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All 34 Inverness hotels

Mercure Inverness Hotel

3.0 of 5 Hotel   |   Church Street, Inverness IV1 1QY, Scotland
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49%
Ranked #27 of 34 hotels in Inverness
A recent review
3 of 5 stars reviewed 1 week ago
been-a-ramblin Timbuktu, Mali
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427 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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Cardiff
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

We booked into the Mercure as a bit of a treat whilst spending a few days travelling the highlands with my partners family from New Zealand. We had booked 2 double rooms for 2 nights and were looking forward to exploring Inverness from a city centre location. The room we were given was absolutely tiny with a double bed pushed... More

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FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us and share your constructive feedback. I believe we have already discussed your stay but once again my sincere apologies that we let you down. Kind regards Fraser Peterkin General Manager More

Pattaya
Reviewer
5 reviews 5 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This is what's right: Lovely staff, reasonable breakfast, good location, excellent and free wi fi. This is what's wrong: Noise - Our first room on the town side was plagued by loud music from a nearby pub, seagulls and drunks. We asked to be moved to the river side where there was no pub but we still had drunks and... More

Was this review helpful? Yes
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your stay with us, please accept my sincere apologies that your stay did not meet your expectations and fell below our normal standards. We did experience a technical issue with our lifts but this was dealt with as quickly as possible and they were back running as normal. We have... More

Timbuktu, Mali
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here on business in March. The staff were very attentive and a real credit to the hotel. Room was sufficient, but hadn't seen a duster in a while. Breakfast was good. Spa facilities were tired jaccuzi out of service. Great location, great potential if there was a little investment.

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I appreciate your constructive and positive feedback. We will use this as we continually try to improve our service. I do hope that we can welcome you back in the future. Kind regards Fraser Peterkin General Manager More

Stirling
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

As a regular boarder in the Inverness area I booked in here for the first time due to demand elsewhere. This was the most expensive room I have been charged in the area. Cracking location wasted on the hotel. The fabric of the building was awful and some housekeeping standards were very poor. On plus side the bed was comfy... More

Was this review helpful? Yes 2
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest, I am sorry that your stay fell below our normal standards and did not meet your expectations. I would appreciate the opportunity to discuss this with you, if you would like to contact myself or my Operations Manager, Suzan Latto, at the Hotel then this would be appreciated. Kind regards Fraser Peterkin General Manager More

Yorkshire
Top Contributor
107 reviews 107 reviews
54 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

Unusually I did not read the reviews on here prior to my visit this week. Having now done so it does make me realise how extremely high people's expectations are these days, especially when I hear about complaints to do with seagulls and Scots enjoying their leisure time in the city! From the outside this hotel is not the most... More

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I am delighted that you enjoyed your short visit. I appreciate your honest, realistic feedback and hope that we can welcome you back in the future. Kind regards Fraser Peterkin General Manager More

Panama City, Florida, United States
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here as part of a group tour. The carpets seemed dirty and the tiny bathroom had difficult plumbing. The room had warning labels in several places. "Leave bathroom door closed as steam from shower can set off the smoke alarms." Also, "this window is locked for your security." We were on an upper floor, and with NO AC... More

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I am sorry to hear that your visit with us was not entirely satisfactory. Our windows all open on a tilt system but do not open fully to comply with Health & Safety regulations, I understand this can be uncomfortable but I am glad our... More

Mansfield, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is suitably located, being right in town and less than 5 minute walk from the railway station. The staff are friendly and helpful. I found the room to be very comfortable, although the rooms would benefit from air conditioning. There is also a gym/ pool down stairs. Straight outside the front door there are pubs and shops and... More

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I am pleased to hear that you enjoyed your visit and took advantage of our facilities and city centre location. I do hope that we can welcome you back in the near future. Kind regards Fraser Peterkin General Manager More

Burnaby, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although this hotel is somewhat dated it is located in a nice spot next to the river. The room was clean but small. Our room was located over the high street and we found out that Scots like to party on Sunday night. The night club down the road was very noisy. We only stayed one night. If we went... More

Was this review helpful? Yes
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us recently and for taking the time to review your stay. I am glad that you enjoyed your short visit and hope that we can welcome you back in the near future. Kind regards Fraser Peterkin General Manager More

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Additional Information about Mercure Inverness Hotel

Address: Church Street, Inverness IV1 1QY, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure Inverness Hotel 3*
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Also Known As:
Ramada Inverness
Inverness Ramada
Mercure Inverness Hotel Scotland

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Choose the Mercure Inverness Hotel for a dramatic Highland backdrop and Inverness Old Town right on your doorstep. You can't get more central than this! ... more   less 
Number of rooms
106

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