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Mercure Inverness Hotel

Church Street, Inverness IV1 1QY, Scotland
Hotel amenities
Mercure Inverness Hotel
Best prices for: 1 room 1 guest
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Ranked #31 of 34 Hotels in Inverness
A recent review
3 of 5 stars reviewed 2 days ago
Fairy1985
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595 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW

Room like a shoebox, service dreadful in restaurant and bar, TV didn't work shocking all round, rang for help with TV and to get a fan because room was so hot. Waited over an hour and still nothing. Fan arrived but it didn't work so had to ask for another. Lights didn't work so had to get them fixed.

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel, surroundings and food lovely but the service in the restaurant was very, very poor. Took nearly 3 hours from starter to pudding!! With 2 children, it was too long! Wasn't even that busy! Food was very tasty but just not well organised at all. Disappointing!

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Bonnybridge
Top Contributor
61 reviews 61 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Hotel is on a great location in Inverness. Meal at night was good and breakfast was good also. Staff friendly and helpful. Room was large with a comfortable bed and pillows. My only issue was the shower, it wasin the bath and the bath was high up of the floor. After using conditioner the bath was very slippy and I... More 

Was this review helpful? Yes 1
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is the second time I have stayed at the Mecure Inverness Hotel. It is extremely well located to the Inverness Railway Station and the shopping areas and eateries of central Inverness. Many of the hotel rooms overlook the River Ness swiftly flowing through the town. Although some of the rooms might be seen to be a little tired, overall... More 

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Los Angeles, California
Top Contributor
75 reviews 75 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I booked this hotel knowing what problems lie ahead. Yet, it was worse than our low expectations. We also booked too late to get what we wanted, so our bad... The good--The hotel is very close to the rail station, bus station and restaurants and bars, and the castle and river gardens. Our room faced the river as suggested by... More 

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FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to provide us with feedback from your recent stay, I appreciate your comments but do feel that some them contain some inaccuracies and feel the need to respond to this. Firstly our smoke detectors in our rooms are hard wired to our main fire panel so have no need for batteries, the... More 

Travelers are raving about these Inverness hotels

UK
Top Contributor
111 reviews 111 reviews
18 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

There is parking - a plus point! Receptionist was efficient and helpful. Restaurant, 7.30 p.m. on a Saturday evening was not busy and understaffed - waited 15 minutes to be seated ("Will be with you in a minute") - ended up seating ourselves! The waiter, when he came was most apologetic and very nice - food was quite good. Met... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, please accept my sincere apologies for the issue you encountered when dining with us. I have discussed this with our Food & Beverage team and it is obviously well below our normal standards so they will try to ensure it does not happen again. I... More 

Wishaw, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Ideal location and reasonable service. Nothing to complain about. The hotel is in a central location and has some views towards the river. Other views are onto the shopping area and can be a bit noisy. Overall, a pleasant enough experience and would favour a return visit.

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us and for providing us with your positive and constructive feedback. I do hope that we can welcome you back in the near future. Kind regards Fraser Peterkin General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The windows are not noise insulated so the saturday party going on outside is very clear, even on the top floor where we were and we did not sleep very well. The breakfast buffet was missing basic things such as cheese. The explanation was that it dried out too quickly at the buffet, but that we could get some from... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I am sincerely sorry that your were disturbed by the noise from our city centre location. Given our location there is always going to be a certain degree of noise but we are continually working on this and trying to reduce disturbance to our guests.... More 

Newport Pagnell
Contributor
19 reviews 19 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Superb location in a lovely setting and ideally placed for Loch Ness, Cairngorms, Cullodun. Best asset here was the staff, no corporate smile just genuine warmth no company can teach. Lovely!!. Restaurant / bar is perfect and again service exceptional. Food and menu spot on. Breakfast very good choice, superbly cooked, very clean and presented well. I gave 4 out... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for providing us with your VERY refreshing and realistic review of our Hotel. I appreciate your positive feedback, our team will be delighted to hear that they made such a good impression on you, they work very hard to try to ensure that every guest has a positive experience. I do hope that we can welcome... More 

Laval, Canada
2 reviews
3 of 5 stars Reviewed 1 week ago

We stayed at the Mercure in Inverness. Although the outside looks a bit rough, the location cannot be beat and the room was nice. Minutes, and I mean minutes walking distance to train, shops, everything we needed anyway. The breakfast room was spacious, but I personally found the food was spread around the room a bit and felt like I... More 

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FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your stay with us, I am glad to hear that you enjoyed your visit and well done on trying our Haggis! It can be an acquired taste so I hope you have taken a supply home with you. I do hope that we can welcome you back in the future,... More 

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