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Mercure Inverness Hotel

Church Street, Inverness IV1 1QY, Scotland
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Mercure Inverness Hotel
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Ranked #29 of 34 Hotels in Inverness
A recent review
4 of 5 stars reviewed 6 days ago
skippy4469 Cupar, United Kingdom
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554 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cupar, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Had a one night stop over in the city and this was where I ended up, nice rooms and staff were very friendly, showers in the rooms were fantastic and I did enjoy the shower,facilities and food were good with a nice choice for everyone, slight disappointment with the breakfast , good choice but some Lorne sausage on the menu... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us recently, I am glad to hear that you enjoyed your short visit. I will share your feedback with our team, on a personal note I do have to agree with you as a "square sausage" is the best for Breakfast so we will look into adding this to our menu.... More 

falkirk
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Hotel is in a great site right in the middle of the town .We upgraded to a superior room at a cost of £20 pounds, for that you get bathrobes ,newspaper, free films and more ,thought it was worth it ,lovely view on to the river. The room was fine ,clean tidy and warm, the bed was massive and... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for your great review of your recent stay with us! I am pleased to hear that you enjoyed your upgraded room, they do have some nice touches and the Nespresso machine is always handy as well. I do hope that we can welcome you back in the near future, I also appreciate your thoughts on our... More 

scotland
Top Contributor
85 reviews 85 reviews
41 hotel reviews
261 helpful votes 261 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We had the misfortune to be re-located here from another hotel. The room was freezing, knew at once we saw the electric fire in the room..The heating is on a timer..Reception said it came on at 10PM !!! The booked early wake up call never came Bar service( despite an almost empty bar) was not good. Breakfast was fine. To... More 

Was this review helpful? Yes
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your stay with us, I am sincerely sorry to hear that it did not meet our usual standards on this occasion. I will share your feedback with our team and use this as we continually try to improve our service. Kind regards Fraser Peterkin General Manager More 

Wick, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Located in the City centre this is a good location for a City Break. However, the hotel car park is a pay and display so it is used by all and I had to sit waiting in car until a space became available. The spaces are extremely tight so very difficult getting in/out of car and hotel guests have tp... More 

Was this review helpful? Yes
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I appreciate your constructive feedback. Please be assured that this will be used as we continually try to improve our service. With regard to our fire alarm, as I am sure you are aware our guests safety is very important to us so while it... More 

Bristol, United Kingdom
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had a great weekend at the Mercure Inverness, staff couldn't do enough for us and our 14 month old baby - they kept his milk in their fridge and froze a ice packs for us to keep it cold overnight.. dealing with these things when staying in a hotel is often a nightmare! The room was compact (considering we had... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I am delighted to hear you enjoyed the wedding and the majority of your stay. I appreciate your feedback on our rooms, I am sorry that the room was not entirely suitable and I have shared your feedback with our Front Office team. I do... More 

Wolverhampton, United Kingdom
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our stay in the hotel was lovely - it's located 5 mins walk from the train station and right in the heart of Inverness city centre. Also close to hire car shop and just on the street with few pubs and restaurants. We booked 3 triple rooms and one double as website was showing the fourth one wasn't available, but... More 

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to share your great feedback with us, I am delighted to hear that we were able to help you and that you were impressed by Darren. I have shared your feedback with him and he was very pleased to leave such a good impression on you. I do hope that we can... More 

Aberdeenshire
Top Contributor
95 reviews 95 reviews
31 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visited with friends for long weekend and we all enjoyed the hospitality. The minute you meet the receptionist staff you feel welcome. We booked privilege rooms over looking river, well worth the extra money as rooms are large with fantastic views. The only criticism would be the small bathroom but no big deal. We had problem with lights in bathroom... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us recently and for sharing your great feedback, I am delighted that you enjoyed your stay so much. I also appreciate your constructive feedback about the smoking area, we are currently looking at plans to relocate this so hopefully by the time you return it will be no more! Thanks again... More 

Thornton, Lancashire
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very tired hotel in need of freshen up/renovation. Staff also pretty lethargic and at times miserable. Our first room had a cracked bath so we moved to one slightly better. Facilities ok but nothing special; bathroom pokey,, etc. Breakfasts were very good but evening meals were not great. My wife had salmon which was small and over cooked and on... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us. I appreciate your constructive feedback, please be assured that we will use this as we continually try to improve our services. I am sorry that you were not made aware of the small charge for parking, this should have been done on check in. I... More 

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