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All 34 Inverness hotels

Mercure Inverness Hotel

3.0 of 5 Hotel   |   Church Street, Inverness IV1 1QY, Scotland
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Mercure Inverness Hotel
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Ranked #29 of 34 Hotels in Inverness
A recent review
3 of 5 stars reviewed 5 days ago
Stephen L Austin, Texas
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525 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austin, Texas
Contributor
12 reviews 12 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed here as part of our honeymoon in 2013. This is a basic, average hotel that I don't have much to say about negative or positive. It's part of a chain and feels like one. Our stay in Inverness was relatively short so we didn't spend too much time in the hotel itself so I can't... More 

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Isle of Lewis, United Kingdom
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed here several times through the years and the hotel seems tired. The decor needs updating and the bathrooms need replaced and the windows need replaced. It's a nice central hotel less 5 minutes away from restaurants and shops.

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FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us again and for taking the time o review your visit. I appreciate your constructive feedback, please be assured that we will use this as we continually try to improve our service. We are currently working through a lengthy list of work in the Hotel and have recently added 12 new... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

This was our second stay for Hogmanay at the Mercure & again we had an excellent stay! The hotel really has a warm & friendly feel about it & the staff are first class! They go out of their way to help you in every way they can & you simply cannot find fault with their enthusiasm & willingness to... More 

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FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest, Thank you so much for choosing to spend New Year with us again and for taking the time to write a review of your stay, all feedback is very important to us and it is used as we continually try to improve our service. I will share your comments with our team and I am sure they will... More 

Peterhead
2 reviews
4 of 5 stars Reviewed 1 week ago

Just back from a couple of nights and found a delightful setting, in the middle of Inverness with a great view over the river ness. The staff were all fantastic and could not be helpful enough, breakfast was lovely self service with plenty of choice and variety. The problem I found was like so many other hotels the decor is... More 

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FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I am glad to hear that you enjoyed your weekend and I appreciate your positive and constructive feedback. We do have some lengthy refurbishment plans this year and our bathrooms are top of this list. I do hope that we can welcome you back in... More 

Portree, United Kingdom
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Check in was a little slow for someone coming to the desk. The room was very comfortable and clean. And I used the gym facilities which appeared to be under some changes. But, with it included in the room I could not grumble. It is central to the centre of the city and ideal for a base. I will be... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your most recent stay with us, I am glad that you found the Hotel satisfactory and have booked to return. As you noticed our Gym is a temporary measure until the equipment is replaced and re-located for guests use, we are completing this work later in the year. I will... More 

Inverness, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

A lot of the hotel is outdated and run down (like the elevator making funny noises and the voice announcing floors cutting off in the middle of phrases). The bed was comfortable and warm, but if you were looking forward to a nice clean shower don't go there. The bathtub's enamel was horribly chipped, cracked, and peeling in a lot... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, please accept my sincere apologies that your bathroom was not satisfactory. We are currently working through a programme of work to upgrade our bathrooms and this does include replacing the enamel on the bathtubs. I am glad to hear that you found our bed comfortable,... More 

Sydney, Australia
Top Contributor
52 reviews 52 reviews
33 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is located within easy working distance of both the train and bus stations. The walk is flat and even so, there is no problem with luggage. We had a nice room on the fourth floor overlooking the Ness River. The bathroom however; was ridiculously small with no space for one toiletry bag let alone two and while it... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us recently and for providing us with your valuable, constructive feedback. Please be assured that this feedback will be shared with our team and used as we continually try to improve our service. I do hope that we can welcome you back in the future. Kind regards Fraser Peterkin General Manager More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed here during our recent visit to the Highlands for vacation with family. Warm and welcoming staff with appositive forthcoming hospitality. we stayed for 4 nights and had a fabulous time. a good breakfast spread with two members to be mentioned on the Breakfast team. sad I lost the paper with their names. An Oriental faced boy and a Lady... More 

Was this review helpful? Yes
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us and for providing us with such positive feedback. I am glad to hear that you enjoyed your stay and found our staff to be helpful. They do work very hard to try to ensure that every guest has a positive experience and they will be... More 

Fife
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As our visit to Inverness was to bring in the New Year we decided to spend more money to make it a bit more special and opted to upgrade to a Privilege Room. On arrival we were allocated room 118 which if I am not mistaken is the one advertised on the web hotels page. Great looking room but downside... More 

Was this review helpful? Yes
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to spend New Year with us, I am glad to hear that you enjoyed the majority of your stay and the facilities on offer in our newly completed Privilege rooms. I appreciate your constructive feedback on the view from these rooms, this is something we are obviously aware of and we will look at... More 

Glasgow
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The bucket catching drips at Reception was an unfortunate and worrying welcome - thankfully it wasn't repeated elsewhere! Reception was otherwise helpful and efficient, the room (501) was good - warm, welcoming and comfortable. We were a bit concerned about noise as the room is next to the lift, but really heard very little. Our package included meals in the... More 

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us recently, I appreciate your positive and constructive feedback. Please be assured that this feedback will be used as we continually try to improve our service. We have carried out some repair work to the heating in our Bar and it is working more efficiently now. We have also repaired the... More 

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Additional Information about Mercure Inverness Hotel

Address: Church Street, Inverness IV1 1QY, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Inverness Hotel 3*
Number of rooms: 106
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Also Known As:
Ramada Inverness
Inverness Ramada
Mercure Inverness Hotel Scotland

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