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Mercure Inverness Hotel

Church Street, Inverness IV1 1QY, Scotland
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1 room 1 adult
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Mercure Inverness Hotel
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751 Reviews from our TripAdvisor Community

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Ararat
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Apart from the unusual poor service and non welcome by the receptionist on this stay, everything else was as usual good, 404 great room, everything was as expected clean, all the right toiletries. We will stay again

Review collected in partnership with Mercure Hotels

Helpful?
1 Thank Cate4604
aberdeen
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

just back from a lovely stay at the Mercure, very friendly staff, good food, decent room with a wonderful view of the river and the hills beyond, full Scottish breakfast was amazing (all you can eat and man I can eat) we would go back no problem.

Helpful?
1 Thank madbren1
Scotland
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Really excellent staff, good hotel, clean room, comfortable bed, really good food. Cannot praise the staff enough very friendly, helpful, and pleasant. 5 star service. I will make sure to use this hotel every time I have to go to Inverness.

Helpful?
1 Thank samfos
Fife, United Kingdom
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had 2 nights in the Mercure Hotel in January. Hotel is nice, rooms reasonable but bathroom tiny with nowhere to put your toilet bag. Paid for breakfast for the 2 mornings, Saturday was okay but no black pudding despite it being on the menu, Sunday morning was disappointing, had to wait for sausage, bacon and eggs to be replenished, again... More 

Helpful?
1 Thank lorrydriver
St. Andrews, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were greeted by a friendly receptionist who gave us the choice of rooms. We opted for a room on the 4th floor overlooking the river and were highly delighted with it. Went for dinner at 6.30pm and a varied menu was offered. The food was beautifully presented and of a high quality. Breakfast in the morning was also good... More 

Helpful?
1 Thank Elizabeth S
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us and for taking the time to review your visit. I am glad to hear that our team were able to assist you and help make your stay pleasant. I will share your feedback with our team as this does help us as we continually try to improve our service. I... More 

Durham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We travelled with friends to Inverness from durham as we do every year. We met Darren at check in who was so pleasant, polite and helpful, answering all our questions. Our rooms were just what we asked for with lovely views. We experienced some difficulty signing on with the Internet but again Darren helped us out. What a lovely person.

Helpful?
1 Thank Annie H
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your very recent stay with us, I am delighted to hear that Darren was of assistance to you. Darren is a very helpful and polite young man who is an asset to our team and well respected among us. I do hope that we can welcome you back in the... More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed in one of the upgraded rooms it was lovely and Cozie had a view of the high street. Lovely bed to sleep in too. The bathroom was spacious and the shower very good. The only problem was the telly wasn't working properly but the staff were very helpful with this.

Helpful?
1 Thank hollylmdavidson
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us recently and for taking the time to review your visit. I am glad to hear that the majority of your stay was good and that we managed to help with the TV issue. We recently upgraded every bed in the Hotel so all our rooms have the same, great beds... More 

Jasper National Park, Canada
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Mercure this past January and were very happy with it. There is plenty of parking and you can't beat the location - it is right on the river, and within easy walking distance of everything. Pubs, cafes, restaurants, the castle and Leakey's book store are all close by. The hotel is very clean and comfortable, and... More 

Helpful?
2 Thank 75Dee
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I was pleased to hear that you enjoyed your stay and in particular Jason's Espresso Martini! I have to admit I haven't had one made by him yet so will need to test them out very soon. I do hope that we can welcome you... More 

Melbourne, Australia
Level Contributor
135 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is an excellent hotel for the price. We had a twin studio and it was quite large. Our room was quiet as we looked over bank Street (not Church St as that is a busy road). Centrally located. Walking distance to everything you'd need. Excellent restaurants and pubs in the area. Good staff. Has car parking but it's £6... More 

Helpful?
1 Thank Tamara R
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us recently and for taking the time to review your stay. I appreciate your positive and constructive feedback, please be assured this will be shared with our team as we continually try to improve our service and keep our standards as high as possible. I do hope that we can welcome... More 

Blackpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Suzie & Jamie in bar/restaurant very helpful with drinks & food service very pleasant and efficient. Room very spacious & clean. Would return for a stay again. Tasty food with good service time although busy.

Helpful?
1 Thank Maggie G
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your stay with us, I am delighted to read your thoughts and I know our team will also appreciate your feedback. I do hope we can welcome you back in the near future. Kind regards Fraser Peterkin General Manager More 

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