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The Waterside Hotel

19 Ness Bank, Inverness IV2 4SF, Scotland
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1 room 1 guest
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395 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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Inverness, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I attended my Goddaughter's wedding at the Waterside Hotel last Saturday and it was perfect. The meal was beautiful, as was she, and the staff were fantastic, apart from the receptionist who was not the most friendliest person to first come in contact with. Being on my own, it would have been nice to have had a friendly welcome. I... More 

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Lanark, United Kingdom
Level Contributor
129 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Whilst the restaurant was excellent the same can't be said of the rooms, we were very disappointed and the charge is far in excess of for what you get. The toilet was dirty with dust and rusting fittings. The main room was also lacking. The mouse was unbearable and we tried to complain without success.

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Waterside1819, Manager at The Waterside Hotel, responded to this review

Pre-emptive Text Error. ‘Noise' = 'Mouse'? Thank you for taking the time to review your recent stay with us. I appreciate your time and feedback. Uncleanliness is something we do not usually get feedback on with our housekeeping team priding themselves on their high positive review status. They are all disappointed at reading your review regarding dust on arrival, as... More 

Level Contributor
147 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Enjoyed a short break in this hotel, set beautifully on the banks of the River Ness. Free car park is a bonus. Positives - lovely choice of meals in the evening, from a very good-value high tea to a full evening meal. Room also large and comfortable. Breakfast pretty good too, and nice to see cooked items freshly made to... More 

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Waterside1819, Manager at The Waterside Hotel, responded to this review

Thank you for your review regarding your recent stay with us at The Waterside. As mentioned in other reviews, we have a vibrant atmosphere most weekends but especially when we have an event or wedding on in our function suite. We try our best to avoid accommodating anyone not attending these events close to the function room as the festivities... More 

Broxburn, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We were visiting Inverness for a wedding, the wedding reception being held in this hotel. Most of rooms were booked by guests attending wedding and we stayed 2 nights, Friday and Saturday. We also had our 2 sons, with their wives and our 2 year old grand daughter staying in hotel. My mother in law was also staying, so in... More 

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Waterside1819, Manager at The Waterside Hotel, responded to this review

Hello and thank you for taking the time to review your recent visit with us at The Waterside. I have inspected the bedroom today and addressed the areas the best I can as mentioned in your comments. The bathroom has been repainted today to freshen it up, the shower fittings tightened and new rings added to the curtain rail. Thank... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here one night our hotel room was lovely and clean! We also had tea and breakfast here the service was wonderful the staff were very friendly and nothing was ever a problem. We will definitely be back!

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Fraserburgh, United Kingdom
1 review
2 of 5 stars Reviewed 3 weeks ago

Attended a family wedding here in July, booked two rooms for my husband and I and for my son and his partner. On arrival I felt the greeting we received was poor but as soon as we seen the rooms we were appalled! Both rooms were very shabby and so in need of redecorating, no air conditioning no space for... More 

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Waterside1819, Manager at The Waterside Hotel, responded to this review

Thank you for your review. The night you arrived was one of the hottest this summer and I drove around the city at 6.30pm that evening looking for a portable air-con unit so you were as comfortable as possible, which I found and installed. We are a family run 3 star hotel and unfortunately do not have air conditioning in... More 

Mackay, Australia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My family and I recently stayed at The Waterside Hotel in the Family room. We thought the hotel was in great position - easy walking distance to restaurants and attractions however the room was tired and the hotel is dated. The parking was great and the service was good to. I probably wouldn't recommend staying here as I think you... More 

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Inverness, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Attended a family wedding here with my partner and 1 year old. Have to say avoid having a wedding here. Staff, especially duty manager was rude on several occasions. Did not accommodate children well and in fact I was told I was in way when trying to get my child to sleep when I wasn't. Evening guest were told they... More 

Was this review helpful? Yes 3
Waterside1819, Owner at The Waterside Hotel, responded to this review

Thank you for your review regarding your recent visit to The Waterside. Your comments regarding the wedding food and service are very disappointing and contrary to the feedback received from your hosts on the day. I was at the hotel on the day in question and as I am always involved with the wedding service I am happy to say... More 

Central Coast NSW
Level Contributor
50 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed July 25, 2015

Stayed 2 nights and had quite a nice room. Older style hotel but well looked after. Meals were great. Hotel is in a nice location along river and easy walk to town. Helpful girls on reception but one staff member at breakfast each morning was very snappy! Otherwise could not really fault this place

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Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed July 19, 2015

We travelled up from the west country and stayed at the waterside for two nights.overall nice hotel on the river.Breakfast served on the two mornings we were there was FANTASTIC with plenty of choice all the staff whilst we were there were extremely polite and friendly.The wedding reception was faultless (TOP MARKS TO ALL) My only gripe during the visit... More 

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