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All 34 Inverness hotels

The Waterside Hotel

3.0 of 5 Hotel   |   19 Ness Bank, Inverness IV2 4SF, Scotland
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The Waterside Hotel
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Ranked #16 of 34 Hotels in Inverness
A recent review
5 of 5 stars reviewed 4 days ago
righteousbabeinedi Edinburgh, United Kingdom
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324 reviews from our community

Traveler rating
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    53
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45
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40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Edinburgh, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at the hotel for work in August 2014. Reception not the most welcoming, but whatever, and hallway to the room a bit shabby feeling - that's almost where the negative comments end. The room was so clean I could smell a light scent of bleach and cleaner…without it being offensive…more comforting…I love a clean hotel room! Large shower room... More

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Auckland, New Zealand
Senior Contributor
47 reviews 47 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here when on a small group bus tour. The hotel ‘s location is its best feature: beside the river, an easy walk from the centre of town. Our room was larger than anticipated, and was clean, quiet, light and airy, overlooking the rear carpark. However we had to keep our window closed at times because of kitchen fumes.... More

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Waterside1819, Owner at The Waterside Hotel, responded to this review

Thank you for taking the time to post a review. Not all our rooms suffer from kitchen fumes and it depends on the location of the individual room and/ or which sway the wind is blowing. We are pleased to know that the restaurant was satisfactory. Thankfully, most of our guests rate it much higher than that. More

Puerto Varas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We choose this hotel for dinner because of its wonderful location. We arrived early for dinner so choose to order a bottle of wine and sit in the bar until dinner was served. We ordered a bottle of South African sauvignon blanc and were served a bottle of the same type except it was Chilean. The wine was served without... More

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Waterside1819, Owner at The Waterside Hotel, responded to this review

We are sorry you meal was spoiled by inexperienced service. There are occasions in most establishments when temporary staff supplement the regular team and, despite on t job training, some cannot attain the standard required.We are pleased you enjoyed the food. More

Amsterdam
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was a very pleasant experience. It is located on the Ness River, a lovely part of Inverness, and still a short walk from the Center. The hotel is cosy and charming and offers terraces. The restaurant is very good, better than most specialized restaurants in town. I got a very comfortable room with a great double bed, due... More

Was this review helpful? Yes 1
Waterside1819, Owner at The Waterside Hotel, responded to this review

We are so pleased you enjoyed our comfort, excellent food and good service. We hope to see you ojn another occasion. More

Contributor
13 reviews 13 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lovely hotel,gorgeous room with super king size bed,breakfast wast lovely,proper Scottish porridge it taste so different,gluten free no problem,would recommend to anyone visiting Inverness,staff really friendly and nothing is to much trouble,view from room was amazing waking up to the view of the river.

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Waterside1819, Owner at The Waterside Hotel, responded to this review

It is always uplifting when guests express appreciation of the comfort, good food and good service we endeavour to provide. Thank you. More

Beith, United Kingdom
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This was a special anniversary for us ( golden ) the room was fine No 116 The occasion was spoiled for us by a wedding we did not know about when booking the noise went on till 12 -45. we phoned down to reception but nothing could be done about it tried to address the matter next morning met with... More

Was this review helpful? Yes 4
Waterside1819, Owner at The Waterside Hotel, responded to this review

We are very sorry that the wedding music disturbed your night. Our policy is to forewarn guests wherever possible but sometimes doesn't happen if not booked direct with us. More

south tyneside
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed for 1 night and was very dissapointed, the staff definetely need some sort of guidance and training. i booked to stay at the hotel ( not the cheapest of places) and ended up staying in the building next door which im sure was a converted office block, the room was cold and uninviting, and not very clean. i did... More

Was this review helpful? Yes 1
Waterside1819, Owner at The Waterside Hotel, responded to this review

Our Felstead Town House has never been an office or anything but a private town house or guest house. It is adjacent to the hotel being only 50 mtrs or so from door to door. Cleanliness is rarely an issue that is raised indeed we get consistent high praise for this. Room 40 has no view but it is a... More

Contributor
20 reviews 20 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 14, 2014 via mobile

Make sure you aren,t booked into room 40 in the adjacent townhouse . It looks like a converted vets clinic whiteout the room to swing any cats. One window frosted out on bottom looks directly onto an outbuilding. And the TV didn't work We were moved for our second night when we complained However the location is superb , sitting... More

Was this review helpful? Yes 3
Waterside1819, Owner at The Waterside Hotel, responded to this review

I apologise I have this response and the previous one the wrong way round. August tariffs in Inverness are a premium and we are competitive in the market place, Please do return when tariffs can be about 50% of August price and I am sure you will enjoy yourself especially if you choose a river view superior room. More

Bingley, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 9, 2014

We were very disappointed in this hotel. It certainly needs a makeover and some staff training. The site is excellent , , but often felt that we were there for the benefit of the staff and management. The bath was unsafe and damaged for anybody with even marginal disabilities and the room needed a makeover. The restaurant was ok but... More

Was this review helpful? Yes 2
Waterside1819, Owner at The Waterside Hotel, responded to this review

I am very sorry you did not enjoy your stay with us. I am very surprised at your negative comment about cleanliness as this is something we consistently score very high with even during the recent surprise visit by a hotel inspector who generally gave us excellent scores! Busy car parks are always a problem especially if some drivers park... More

Hyssna, Sweden
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 8, 2014

This hotel was in need of a visit by the Hotel Inspector series. Disinterested staff, very noisy plumbing, dirty furniture and a car park almost impossible to access didn't make for a fun stay. A beautiful location but a hotel which has seen better days. This was by far the most expensive night of our trip but was absolutely not... More

Was this review helpful? Yes 3
Waterside1819, Owner at The Waterside Hotel, responded to this review

I am, sorry that you did not enjoy your stay. The recent visit by a hotel inspector marked us highly - especially the cleanliness. prices in Inverness in August are premium and we are competitive in the market place. Thank you for taking the time to write a review which will be analysed and worked on where appropriate.. More

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Additional Information about The Waterside Hotel

Address: 19 Ness Bank, Inverness IV2 4SF, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Waterside Hotel 3*
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Also Known As:
Waterside Hotel Inverness
The Waterside Hotel Inverness, Scotland

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