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pentahotel Inverness

4.0 of 5 63 Academy Street | pentahotel Inverness, Inverness, Scotland (Formerly Ramada Encore Inverness)
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pentahotel Inverness
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pentahotel Inverness
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197 reviews from our community

Traveler rating
    72
    66
    36
    15
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, United Kingdom
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just stayed for a couple of nights. Everything ok apart from.the horrible duty manager who tried to charge me double. The guy spoilt the whole experience for me. Rude and surly and had to show internet banking that the bill had been paid. Not good!

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Ina D, General Manager at pentahotel Inverness, responded to this review

Dear Brian Thank you for sharing your comments. I am extremely sorry you felt our supervisor was short with you and this impacted your experience with us. We pride ourselves on the great customer service we offer our guests and we let you down. I hope this will not deter you from staying again, please contact me to allow me... More

Fife
1 review
5 of 5 stars Reviewed 3 days ago NEW

Just had a 2 night stay for business purposes. Great location, great service and I will certainly stay their again. No negatives to note. This was a mid week stay and I was accompanied by several colleagues. Each of us were of the same opinion. The only thing I cannot comment on is the leasure facilities as I did n't... More

Review collected in partnership with this hotel

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Ina D, General Manager at pentahotel Inverness, responded to this review

Dear James Thank you very much for your kind review. We really appreciate you taking the time to share your experience and look forward to seeing you on your next visit. Very best regards Ina Davies, General Manager More

Paisley, Scotland, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

I've stayed in most of the hotels in Inverness town centre as I travel up a lot on business, and I have to say this hotel will be my first choice from now on. I liked the really original take on their reception area and the facilities from the immaculate decor, to the free pool table add in the free... More

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Ina D, General Manager at pentahotel Inverness, responded to this review

Dear Kevin We love your 5* review! Many thanks for taking time to share your comments. I was able to share this with the team and they really appreciate being recognised for their hard work. The pentalounge is a great place to relax and enjoy the atmosphere, play pool, meet friends or get competitive on the PS4! Our menu is... More

Woodford
1 review
3 of 5 stars Reviewed 4 days ago NEW

Hotel foyer and bar area looks a million dollars better since its day as a Mercure but its main failing was the wifi which was pretty poor in both public and room areas (certainly on my stay). Great option to have free films to watch - if they were available!! - The 'switch on and off' technical solution put forward... More

Review collected in partnership with this hotel

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Ina D, General Manager at pentahotel Inverness, responded to this review

Dear Guest Thank you for sharing your comments. I am sorry the television caused problems, we should have been able to rectify this without delay. The WIFI is free to all guests for general browsing, for further internet usage (downloads) we offer two premier chargeable rates. I hope you will stay with us again. Very best regards Ina Davies, General... More

Crawley
1 review
5 of 5 stars Reviewed 6 days ago NEW

The pentahotel Inverness is a lovely place with a helpful staff. Rooms are big and clean and the reception/bar amazing. I would like to thank Sam for the useful informations about Loch Ness lake, she was really nice. Thumbs up! Flavio

Review collected in partnership with this hotel

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Ina D, General Manager at pentahotel Inverness, responded to this review

Dear Flavio I hope you had a good time visiting Loch Ness, it’s a 'must see' when visit the Highlands of Scotland. Sam is delighted with the mention you kindly gave her. We really enjoy looking after you and your colleagues and appreciate your feedback. We hope your schedule will allow another visit very soon. Very best regards Ina Davies,... More

Jakarta
Contributor
12 reviews 12 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very clean and more than adequate for anyone doing as I did and need a short stop over. I had arrived in Inverness bus station and missed the last onward connection (train included). The Penta is merely 100 metres from the bus station. The reception was professionally quick and efficient, I had my room and was in... More

Review collected in partnership with this hotel

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Ina D, General Manager at pentahotel Inverness, responded to this review

Dear Richard Thank you for sharing your review. It’s great to read you enjoyed the experience, although we need to improve. I will look into the incident with the early morning call; this could have caused you a lot of inconvenience. I hope you will choose pentahotels again in the future. Our locations in the UK are Reading, Birmingham, Warrington,... More

Levenwick
1 review
5 of 5 stars Reviewed 1 week ago

Pleasant hotel which was clean and comfortable, stayed 2 nights with no problems. Nice and handy with the bus station only a couple of minutes away. Breakfast was self service and had a good selection of hot and cold foods. Room was perfect overall we had no complaints at all.

Review collected in partnership with this hotel

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Ina D, General Manager at pentahotel Inverness, responded to this review

Dear John WOW! 5*'s - a huge thank you for all the team. We aim to provide the best experience for all our guests; we don't always get it right. When we do, it’s fantastic to be recognised. We look forward to seeing you on your next visit. Very best regards Ina Davies, General Manager More

Edinburgh
1 review
4 of 5 stars Reviewed 1 week ago

I decided to have room service as I had work to do and there was no clear number to call, so I called the operator number which rang out continuously. No one answered and eventually I got fed up and went across the road to Dominoes. Otherwise all very good.

Review collected in partnership with this hotel

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Ina D, General Manager at pentahotel Inverness, responded to this review

Dear Guest We really appreciate you taking the time to post your review. I am sorry we didn't give you the opportunity to order food with us. I will address this with the team as the telephone should always be answered. I hope this will not deter you from staying again in the future. Very best regards Ina Davies, General... More

Nuneaton, England
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our group had some specific requirements and I looked at several hotels that I had stayed in Inverness over the years and booked the Penta as it ticked all the boxes. Boy, was I glad I did as first impressions were excellent. Notably the check in with the staff, they were unfazed when I explained about two guests unable to... More

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Ina D, General Manager at pentahotel Inverness, responded to this review

Dear Guest Thank you for your great review. I have shared your review with our team; they are delighted you mentioned them. We are particularly pleased you slept well and found the hotel to be comfortable. I hope you will visit us again soon. Very best regards Ina Davies, General Manager More

Nairn, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

This was the 2nd time I'd tried the Pentahotel in Inverness (1st time for lunch though) and was sorely disappointed again. We were a party of 3 and were the only people in for food, yet still had to catch the eye of the waitress to place our order as she didn't seem particularly interested in our table. It's quite... More

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Ina D, General Manager at pentahotel Inverness, responded to this review

Dear Carol-Ann I am extremely sorry you didn't enjoy your lunch with us. We aim to provide excellent customer service and let you down. The fire alarm is tested every Thursday and on the day you visited us the test ran later than planned. I have sent you a private message and hope this will not deter you from visiting... More

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Additional Information about pentahotel Inverness

Address: 63 Academy Street | pentahotel Inverness, Inverness, Scotland (Formerly Ramada Encore Inverness)
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range (Based on Average Rates): $$
Hotel Class:4 star — pentahotel Inverness 4*
Number of rooms: 90
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Also Known As:
Ramada Encore Inverness Hotel Inverness
Pentahotel Inverness Scotland

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