Stayed at this hotel over Easter. The new family management team who took over in Feb 2012, are working hard to ensure you have an enjoyable stay. A warm welcome - Extremely clean room - Good food - Pleasant lounge and public bar - Friendly helpful staff - Free WiFi - Ample car parking - Conveniently located just off the... More

Stayed a few nights early february and it appears positive changes are underway.The hotel is under new management and the family who have taken over seemed to be working almost 24 hour days addressing the issues raised in other reviews.The laundry service ,which was apparently previously done by hotel staff on site,is now contracted out to a professional laundry firm,re-assuringly,and... More

We stayed a weekend as a break away from kids. When we arrived thought we booked double was given a twin! Was expecting a much better room, the decor was very dated, the window looked onto a roof and metal walkway! There was no remote for tv. The worst thing was the beds! They were the most uncomfortable I have... More

Lovely small hotel with only a 5 minute walk to the Eastgate indoor shopping centre and railway station in the centre of Inverness. Rooms were very nice with large bathroom and staff very friendly and efficient in their jobs. Only criticism is that the tables in the bar area are in need of replacement.

Stayed here while working In Inverness and I hates it work was the best part of the day just to be away from it. I woke up and had bite marks all over my legs and arms... There was hair (not mine) on my sheets a horrible rubber mattress. My colleague had all of these same issues In his bed... More

good location for walking into the town, value for money, clean spacious family room.Good hearty breakfast both scottish and english set us up for the day.Music in public bar a bit too much couldnt hear yourself talk but not a problem in the room. The McAlley family

Wallpaper coming away from the walls, Mold, Holes in walls. The above is the bad points. But the staff are fantastic. Breakfast was good, I didn't have evening meals there. I can't comment on room value as the company I work for are footing the bill.

We booked two rooms online, arrived and waited a good ten minutes at recieption with no members of staff arround, we pressed bell several times and still nobody came. When some eventually came they told us we had two double rooms having booked a double and twin! It didn't take long to notice that the decor was tired and the... More

I found the hotel good value for money, while the room was not the best the staff were very helpful and friendly. I needed into my room early the day we arrived and the reception staff and housemaids could not have been more helpful with this. I had a family room which was clean and tidy, poor decor but i... More