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Ackergill Tower

Certificate of Excellence
Ackergill Tower By Wick, Wick KW1 4RG, Scotland
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Ackergill Tower
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Ranked #1 of 4 Specialty Lodging in Wick
Certificate of Excellence
A recent review
4 of 5 stars reviewed 5 days ago
LordGadget Winchester, United Kingdom
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132 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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  • All months
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Winchester, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Overall venue is amazing with so much interesting history. Food was great and the staff brilliant - really friendly and discrete whilst being attentive. I so want to give this 5* but our room (Sunshine) had two issues. Light wise there are two velux windows with blinds that amount to transparent tissue paper. This means that as soon as it... More 

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Wick, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Our meal was awful the potatoes where burnt. The meat was delivered well before the veg. Did not enjoy it at all. Our waiter had a major body odour problem. We did complain to Ackergill who then booked us another evening for free on Easter. We then went out again. To find that they had totally forgot about us and... More 

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Poole, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I booked Ackergill Tower as a venue for a special weekend for our top sales people and their partners - 34 people in total. The photos don't do it justice, the venue is totally amazing, the history behind it is fascinating and all the staff couldn't do enough to ensure we had a fantastic stay. Eddie, Jackie and the rest... More 

Was this review helpful? Yes 1
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stopped here for one night only as we were touring the highlands and this was going to be our treat to each other, to stay in a castle! Once we had sorted the mix up with our room, we had booked the executive suite, but they tried to put us in a different room, but I knew ours was... More 

Was this review helpful? Yes 1
Rogers, Arkansas
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed one night in late April and the castle definitely had a foreboding look when we approached from the west. There were only a few guests when we arrived and the front door was locked so was had to walk around to the back and tap on a window to get in. Inside it is very well and interestingly... More 

Was this review helpful? Yes 2
United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This location lives up to all its billing! On honeymoon, my husband and I stayed in the Treehouse which was just out of this world. We did have a few hiccups with the booking beforehand but rather than take to trip advisor without giving the company a chance, we communicated with the hotel management who resolved things perfectly. Our subsequent... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 13, 2015 via mobile

Wonderful stay. Great staff. You feel as if you are a guest in someone's home. Decor fabulous, grounds stunning, rooms just lovely. Special thanks to housekeeping ladies, nothing was too much trouble for them.

Was this review helpful? Yes 3
Dundee, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed April 12, 2015

Do not touch this venue with a barge pole! Booked by my son as a special treat, got an email from the company a week before our date saying they had cancelled all bookings and would refund our money which was not acceptable as we had planned a whole weeks holiday round this visit. Entirely unprofessional conduct which suggests a... More 

Was this review helpful? Yes 1
AmaZingVenues, General Manager at Ackergill Tower, responded to this review

Dear David M, Thank you for your comments and we will investigate this matter thoroughly. During certain times of the year we have to close off certain dates as not financially viable to open up Ackergill Tower for a few rooms and to match our guest experience. We endeavour to do this in order to cause the least disruption and... More 

Caithness and Sutherland, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 5, 2015

Went here for our christmas dinner party night, i have never been so disappointed in a meal anywhere. The sprouts were so hard you couldn't get your fork in them, one small square roast potato, a table spoon of gravy, table spoon of potatoes and 2 slices of carrot one slice of beef and it was all cold. Raspberry cheesecake... More 

Was this review helpful? Yes 1
AmaZingVenues, General Manager at Ackergill Tower, responded to this review

Dear Julie, Thank you for your comments and my sincere apologies for this upset to your party. I am looking into this matter and will come back to your group directly. Best wishes Ken Buchanan More 

Sunderland, United Kingdom
Top Contributor
417 reviews 417 reviews
118 hotel reviews
455 helpful votes 455 helpful votes
4 of 5 stars Reviewed April 3, 2015

First the place is fantastic. It's a trek to get here from just about anywhere in the UK. It is remote but all the better for that. Our room was a four poster overlooking the sea and rugged coast we sat and watched storms come and go fantastic. The public rooms are lovely and exploring the castle is encouraged. There... More 

Was this review helpful? Yes 5
AmaZingVenues, General Manager at Ackergill Tower, responded to this review

Dear Mr Sutherland, Thank you for your comments and disappointed to learn that all our fires were not lit in the upper public floor rooms. I will look into this matter and look forward to welcoming you back to Ackergill in the future. Best wishes, Ken Buchanan More 

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